岗位职责：
•Always customer-centric, maintain a high degree of customer service focus, and meet customer requirements and needs with a positive attitude during service hours, efficient and accurate positioning.
始终以客户为中心，保持高度的客户服务重点，在服务时间内以积极的态度，高效、准确的定位及满足客人要求及需要。
•Be proactive in serving guests, meet any reasonable requests from guests, and train staff to anticipate guests' needs.
积极主动地为客人服务，满足客人任何合理要求，并且培训员工能够预见客人的需求。
•Handle customer complaints and suggestions in a positive manner and provide necessary information to the manager.
以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐厅经理。
•Make a positive impact, take personal responsibility and proactively solve problems, always communicate clearly with clients and colleagues.
产生积极的影响，承担个人责任并主动解决问题，始终与客户和同事进行清晰的沟通。
•Actively check team members' product knowledge during each shift to ensure that you and others in the workplace perform all duties and responsibilities in a safe manner, and clearly explain service standards to other employees.
在每班次中积极检查团队成员的产品知识，确保您和工作场所中其他人安全的方式履行所有职责和责任，可以清楚的向其他员工解释服务标准。
•Ensure that day-to-day departmental training can be carried out in accordance with service standards.
确保日常部门的培训能够按照服务标准进行。
•Present ideas and recommendations to enhance the hotel's operational/environmental procedures.
提出想法和建议，以加强酒店的运营/环境程序。
•Make suggestions on the menu that may be suitable for different nationalities, and recommend items on the menu according to the different nationalities of the guests.
在菜单上提出可能适合不同国籍客人的建议，可以根据客人不同的国籍推荐菜单上的食品。
•Ability to recommend other restaurants and city attractions to hotel guests, as well as other attractive restaurants or venues.
能够向酒店客人推荐其他餐厅和城市景点，可以向客人推荐其它具有吸引力的餐厅或场所。
•Steps/processes are in place to ensure that all areas of the restaurant meet the required standards for breakfast, lunch and dinner, including checking the setup of the checkout counter and communicating with the chef any details of the day's shift and number of reservations.
采取措施/流程，确保餐厅的所有区域都符合早餐、午餐和晚餐所需的标准，包括检查收银台的设置，并与厨师沟通当天轮班和预订次数的任何细节。
Procedures are followed to ensure that all areas of the restaurant meet the standards of service for breakfast, lunch and dinner. This includes the preparation of the cash register, as well as the details of the reservation with the chef.
遵守服务程序，保证餐厅的各个区域都符合早餐、午餐及晚餐的服务标准。其中包括收银台的准备工作，及和厨师交流，餐厅预订的详细情况。
Check reservations for the day, make sure the team members have their tables ready, and confirm reservations over the phone.
检查当天的预订，确保餐厅和团队成员准备好餐桌，并通过电话确认预订。
检查餐厅当天预订。
Maintain effective communication with the kitchen and front office, be familiar with the booking status of the day, pay attention to the special events of the guests (such as birthday celebrations), ensure that the staff can prepare and set the table correctly according to the reservation, prepare accordingly, and can call to confirm the reservation.
和厨房以及前厅保持有效的沟通，熟知当天预订情况,注意记录宾客的特别活动(如生日庆祝会),保证员工能够按照预订准备及正确摆台，做好相应的准备，并能致电确认预订。
•Comply with the company's policies and procedures.
遵守公司的制度和操作流程。
•Maintain department assets, manage inventory, and take effective measures to reduce breakage rate.
维护部门资产，进行库存管理，并采取有效措施降低破损率
•Complete department related KPI.
完成部门相关的KPI。
•Care and understand the status of department team members, promote the unity of the team.
关心、了解部门团队成员的状态，促进团队的团结。
岗位要求:
岗位要求:
有三年以上餐厅管理经验；
身体健康，品貌端正，气质高雅；
有良好的团队领导精神及执行力,工作认真负责，作风正派；
掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各类投诉；
大专以上学历；
