Position Summary职位概述：Under the general guidance and supervision of the General Manager and within limits of establish Doubletree by Hilton Hotel policies, procedure of Food & Beverage Manual, he will be fully responsible to establish all operation procedures and necessary actions to be taken to guide any manager all activities and staff of the concerned department. To establish and maintain the highest level of quality, training, motivation, etc. With regards to the established guidelines.在总经理的监督和指导下按照希尔顿逸林国际酒店的标准、程序和餐饮手册，餐饮部经理要对所有相关操作行为和员工负责。建立和维护最高标准的质量，培训，动机等。遵循已有的指导方针。Specific Job Knowledge, Skill and Ability工作技能技巧要求：1. Ability to be resourceful, creative and maintain flexibility.具有策略性、创造性及灵活性。2. Experience in similar capacity with international chain hotels.同级别国际连锁酒店的工作经验。3. Pro-active management and leadership skills at all times.在任何时候积极主动的管理和领导。4. Capable of managing similar size of team, that could be multi-cultural and have a range of different experience.管理一只能力相当但是拥有不同文化背景的队伍。5. At all times act in a professional manner as a team member an representative of DoubleTrees higher management team.在任何时候都需要以一个团队成员的身份行事，你代表的是DoubleTree的更高层次的管理水平。

Specific Job Knowledge,Skill and Ability工作技能技巧要求：1.S To be motivated and committed,approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.具有积极合作的精神。以热心的态度对待所有的工作，并乐于利用一切机会学习技能以便于改进自己的工作的技巧。2.To be flexible,responding quickly and positively to changing requirements including the performance of any tasks requested of you.具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。3.To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。4.trong F&B and Conference&Banqueting operations knowledge and skills.强壮的餐饮及会议，宴会运作方面的知识和技能。5.Strong leadership and people management skills,added with good training skills.强壮的领导和人员管理技能，附加培训技能。6.Guest oriented and able to confidently build and exceed the service standards.以客户为导向，并能够自信地建立和超过服务标准。7.Thorough knowledge of service,cost control in F&B,labor controls,beverage menu writing,maintenance,merchandising,computer and accountings.具有彻底的关于服务,劳动力控制,饮料,维修,广告,电脑和财务方面的知识。8.Strong interpersonal skills and attention to detail强壮的人际处理能力并关注细节。9.Under the 9 competencies have key strengths in People Management Communication and Planning.在九项能力资格认证中,人员管理沟通和计划安排为强项。Required Qualifications必要的资历要求：1.5-8 years as Head of F&B in 4/5 Star category Hotel or individual restaurants with high standards.五至八年餐饮经验/四/五星级酒店的咖啡厅或很高级别的个体餐厅。2.Health Certificate.健康证。3.Good command in English(verbal&written).很好的英文掌握能力(口语和书写)。4.Working knowledge of mathematics.工作中数学方面的知识。5.PC and basic software knowledge.计算机基本的软件知识。6.Relevant knowleage of food baverage.必要的餐饮相关专业知识。

确保所有食品的质量和清洁符合公司的最低标准。确保所有的食品最大发挥创造性。 负责保证员工之间畅通而有效的交流。  与管事部经理密切合作，监督并确保所有的清洁工作按规定准确完成。 定期视察饭店的前台和后台，确保所有设备工作状态良好，符合相关标准。 确保厨房的所有人员遵守公司的各项标准。保持对采购订单和采购申请单的充分而有效的控制。每月检查食品库存量及消耗慢的食品。 确保高效率地运行采购、收获及库房储存的工作，所采购的物品符合饭店的相关规定。 每日进行食品成本分析，以便与预算和预测目标保持一致。 每月对采购量最大的前20种商品进行分析 每月进行市场调研 监督并彻底实施有关原料卡和分肉试验的局域控制。 检查库房和冰箱，负责保持适当的库存量和废弃物的循环再利用。 每月与总经理/饭店经理/驻店经理一起检查并分析利润和亏损情况 

参与准备部门年度预算与财务计划。监控预算并控制费用，重点监督食品、酒水与人力成本。与其他部门领导合作，发掘提高营收的各种销售机会。推出各种能为宾客带来杰出就餐体验的促销活动。处理员工日常事务，计划并分配工作，为每个员工设定工作和发展目标。为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高团队成员的绩效。按照政府法规教育和培训所有团队员工。确保员工获得质量与服务标准方面的恰当培训，并为员工配备完成全部工作所需的工具与设备。通过与其它部门进行日常沟通和协作促进团队合作，提高服务质量。根据公司规定和政策，对员工工资、工作规程或其它人力资源相关事务提出建议或初拟方案。确保所有餐饮场所及设施设备的整洁、除尘到位并根据预期业务量储备适量库存。若有任何维修需求，应立即通知工程部。制定并达成质量目标与宾客满意度目标。礼貌、迅速、高效地对所有宾客提出的问题、投诉或要求予以响应，确保达到较高的客户满意度。站在宾客的角度分析他们的需求，识别并满足宾客的期望，树立宾客忠诚度。与宾客联络互动，确保达成宾客的期望。

【任职条件】1、具有良好的思想品质和职业道德，服务观念强，具有较强的社交能力和良好的英语水平；2、接受过高等餐饮服务方面的专门培训，具有丰富的餐饮知识和服务工作技巧；3、熟悉高端西餐厅的服务标准和要求及了解服务程序；4、具有较强的管理和组织能力，有领导作风；5、善于处理客人的问题，并能正确评估员工工作和培训员工，提高服务水平。【工作职责】1、严格按照酒店的规章制度和泰安门餐厅的工作程序，主持并参与泰安门餐厅的日常工作。2、根据业务需要，合理安排员工的当值、休假时间。3、检查员工上岗前的仪表仪容，监督员工的工作纪律，维持餐厅的工作秩序。4、随时检查、指导下属的工作，为客人提供高效、优质的服务。5、根据餐厅的营业情况，参与新菜单的制定和食物价格的调整，主动做好促销工作。6、与厨师保持良好的合作，餐前应掌握当天厨房的重点特色推广，并通过岗前短会向下属员工提出工作要求。7、拟定部门的年度营业预算，提出更新或购置设备的建议，严格控制部门的各项营运开支。8、制定负责区域设备设施的维护保养计划，检查餐厅的清洁卫生工作。9、与宾客建立良好的关系，虚心听取客人的意见，妥善处理客人的投诉。

When you join the Sheraton family, you become a member ofits global community. We’ve been a place to gather and connect since1937.  At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engagingexperiences and thoughtful service. If you’re a team player who isexcited to deliver a meaningful guest experiences, we encourage youto explore your next career opportunity with Sheraton.Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.Core work activities include:-Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence-Maintains service and sanitation standards in restaurant, bar/lounge and room service areas-Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met-Utilizes interpersonal and excellent communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example-Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations-Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective-Empowers employees to provide excellent customer service-Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement-Ensures employees are treated fairly and equitably. Strives to improve employee retention-Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns-Ensures employees receive on-going training to understand guest expectations-Supervises daily shift operations in absence of Assistant Restaurant Manager-Recognizes good quality products and presentations-Oversees the reporting and financial aspects of the responsible areas including purchasing and payment of invoices-Required to take on additional tasks across Sheraton Grand Macao and The St Regis Hotel banquet and venue related services    Minimum Job requirements:-4-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major-Demonstrated pre-opening experience (Restaurant or Hotel environment)-Prior management experience in running of multiple outlets in a 5 star hotel/ Luxury environment no less than 4 years-Must possess a good knowledge of food and beverages. Basic wine knowledge. Display good judgement, financial acumen, fiscal responsibilities and business sense-Well-spoken in English and Chinese-Computer knowledge (POS, FCS, Opera)Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

岗位职责1、服从公司的统一领导，负责本店的全面工作，执行公司的一切规章制度及行政命令。2、及时准确地向公司反映经营中遇到的各种问题。3、负责制定服务规范、程序和推销策略，报营运部核准后负责组织实施。业务上精益求精，不断提高管理水平。4、审阅当天的营业报表，进行营业分析，做出相应的经营决策，并保证营业款安全。5、经常组织调料师、大堂主管、领班等，根据就餐客人的意见，改进和提高服务、菜品质量。6、督促完成本店日常经营工作，按时作好考勤记录，月末编制员工考勤表，检查员工出勤情况、仪容、仪表、个人卫生。7、热情待客、态度谦和，常与客人沟通，征询反馈意见，妥善处理客人的投诉，不断提高服务质量。8、加强现场管理，营业时间坚持在一线，全面掌握店内营业情况，及时发现和解决营业中出现的各种问题。9、加强财产管理，掌握和控制好物品的使用情况，减少费用开支和物品损耗，严控成本，杜绝浪费。10、认真抓好服务质量、菜品质量、食品卫生、环境卫生、治安安全、防火安全等几个主要环节工作,责任到人，严防各类安全事故发生。11、随时检查设备运行状况，餐具、器具使用情况，及时保养、维护、更换，认真执行店内开支上报制度，超出职权范围的先请示后执行。12、加强员工在岗培训工作，定期组织员工以老带新学习服务技能及营销知识。13、定期组织培训员工业务技能，不断的学习各项规章制度，增强本店凝聚力和竞争力。14、定期组织店内管理层召开管理会议。岗位要求1、具有同行工作经历1年以上，女士优先；2、良好的组织、协调、团队建设、管理能力；3、具备酒店内部管理能力，对外销售市场开拓能力，外围关系维护能力等相关的综合能力。

Participates in the development of business strategies for restaurant which are aligned with the overall objectives of the hotel:参与餐厅的经营发展策略，需与酒店整体目标一致： Develops and implements business     strategies for the department.制定和执行部门经营策略 Monitors status regularly and adjusts     strategies as appropriate.定期监控发展情况并适时的调整策略 Develops and implements strategies for the     assigned Food and Beverage outlets that support achievement of the hotel’s     goals.制定和执行所在餐饮部门的经营策略以支持酒店整体业绩目标的完成 Communicates effectively with the Food and     Beverage Manager on all Food and Beverage issues, staffing, marketing, etc.针对餐饮收益、员工、市场等问题随时与餐饮经理保持有效沟通 Addresses customer concerns in a timely     manner.合时宜的满足客人需要 Develops and implements strategies to achieve revenue and profit goals:制定并执行经营策略以达到收入和利润目标 Assists in the development of the     marketing plan for the outlet.协助进行部门的市场发展计划 Develops and implements special promotions     and employee incentives.制定和执行特别推广活动以及员工奖励计划 Provides employees with current up-to-date     information on menu offerings.向员工提供菜单上的最新信息 Increase sales by coaching employees on     effective sales techniques.通过指导员工的有效销售技巧提高销售额 Maximises productivity by using     forecasting techniques to adjust scheduling.通过预计方法调整时间表以使生产力最大化 Manages the operation of assigned restaurants and/or lounges:管理制定餐厅和/或大堂吧区域运营 Coordinates the set-up of restaurant and     lounge areas in accordance with Brand’s standards 调整餐厅/酒廊的摆台，使之符合集团标准的要求。 Actively Drives Business by utilizing     Guest Data Base information, personal relation and contacts in cooperation     with F&B Sales Team利用顾客数据库的信息、人际关系和与餐饮部销售团队的合作来积极发展业务 Attending weekly BEO Meetings 参加每周BEO会议 Confirms daily specials and new menu     additions with the Executive Chef与行政总厨确认每日特别推荐以及菜单上新增加的菜品。 Oversees the food and beverage service     provided in assigned outlet; coaches employees on effective service and     food presentation techniques检查餐厅的食品及酒水服务，指导员工提高服务技能和食品展示技能。 Inspects restaurants and lounge areas on     an on-going basis and take appropriate steps to ensure facilities meet or     exceed the hotel’s standards at all times.在餐厅/酒廊进行巡检，并适当的抽查以保证所有的设施能够达到或超越酒店标准。 Leads monthly staff meetings; conducts     daily pre-shift meetings to discuss specials, house count, reservations     and new menu items.组织月度员工会议、每日班前会，分享特别信息，酒店住房率，预定情况以及菜单上新增的菜品。 Assists in quarterly inventories.协助进行季度盘存。 Works closely with Executive Chef to     develop menu pricing for beverage products.与行政总厨紧密合作，制作菜单及酒水单并定价 Assists when required with cost breakdowns     on food and beverage functions.在需要时协助进行食品及酒水成本的分析 Works in conjunction with the Human     Resources Department to ensure that all HR initiatives, both at corporate     and hotel level are implemented and adhered to in a pro-active and     professional manner.与人力资源部保持紧密联系，确保集团和酒店的认识精神都得以通过积极而专业的方法执行。 Ensures procurement procedures are     conducted through the use of Hotel’s Purchase Order System and ensures     that the Food and Beverage Manager has signed off.确保采购程序通过酒店采购订单系统正常进行，部门经理在使用完之后必须登出 Examine all beverage invoices, verifying     quantities ordered and received against the par levels and purchase     orders; compares quoted prices to invoice prices.  All invoices are to be recorded.检查所有酒水收货单，核对下单数量与接收数量是否一致，对比账面金额和发票金额。所有单据必须保留和记录。 Ensure all linen orders correspond to     actual orders.确保布草实际数量与采购数量一致 Maintains the quality of linen, and its     use.正确使用和维护布草 Verifies the extensions on beverage     invoices on a selective basis and checks invoice unit cost to match them     with the market quotation sheets.在可选择的基础上检验收货单上的酒水信息，检查单位成本，并与市场行情进行对比。 Maintains cost percentages on a daily basis forfood and beverage:控制每日酒水成本 Maintains liquor storeroom perpetual     inventory.持续进行酒水库的盘存 Supervises and assists all food and     beverage inventories.监督和协助进行食品和酒水的盘点 Conducts monthly stock take.组织带领月度盘点 Maintains safe working conditions within department and hotel维持好酒店和部门内安全的工作条件 Ensure that all employees follow safety     rules and procedures.确保员工遵循安全规章制度 Takes corrective action where required to     improve safety in work areas.在需要提高安全性的工作区域采取行动 Is responsible for the correct and safe     use, storage, security, maintenance and cleanliness of all assets in the     department.  E.g. silverware,     glassware, tables, chairs, etc.对部门物资得到正确、安全的使用、储存、维修和清洁承担责任。例如银器，玻璃器皿，餐桌，餐椅等。 Provide employees with the information needed to perform their job effectively:为员工提供必需的信息，提高他们的工作效率 Recruits and selects qualified candidates招募和选择符合条件的后备人才 Orients employees to the department and     hotel and provides on-the-job training on job responsibilities员工入职时向他们介绍部门和酒店情况，并为其提供在岗培训，告知其工作职责。 Prioritises and assigns work分配员工工作 Provides feedback to the employee and     Department Manager on the employee’s performance of job responsibilities向部门经理及员工反馈关于员工表现的信息 Create 100% guest satisfaction by providing ‘Yes I Can’ genuine hospitality and by exceeding guest expectations:通过提供超过客人期望的真诚的殷勤的YES  I  CAN的服务创造100%宾客满意度 Communicates and demonstrates ‘Yes I Can’     service to other employees.向员工传递和沟通“Yes! I Can!”的服务理念 Ensures that employees provide ‘Yes I Can’     genuine hospitality and teamwork on an on-going basis.确保员工在坚持团队合作的基础上提供了“Yes! I Can!”这样坦率真诚的服务。 Uses teamwork to support guests and     employees.通过团队合作支持客人和员工 Seeks opportunities to improve the     customer experience by seeking customer feedback and reviewing management     reports and developing strategies to improve department and hotel     services.寻找机会提高客人的用餐体验：搜集客人的反馈意见，回顾管理报告，制定新的政策来提高部门级酒店的服务。 Provides employees with the tools,     training and environment they need to deliver ‘Yes I Can’ service and     teamwork.为员工提供必需的工具、培训和环境来传递“Yes! I Can!”和团队合作精神。 Adheres to and ensures all line employees adhere to the hotel policies and procedures.确保所有岗位的员工都坚持遵循酒店的政策和程序 Attends work on time as scheduled.按照班表准时到岗 Follows hotel grooming and dress     standards.遵守酒店仪容仪表和着装标准 Minimises safety hazards by following all     safety rules and procedures.遵守和执行安全规章制度和程序，将安全危害减小到最低Refrain from personal conversations with other staff at the main entrance.禁止在公共区域和主要通道与其他同事私自聊天Assist Manager fully informed of all problems or unusual matters of significance.协助餐厅经理全面了解餐厅的所有问题和意外状况Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.采用与酒店政策和程序协调一致的方法，及时有效的履行本岗位职责和义务，以达到本职位所要求的目标Maintains a favourable working relationship with all other company employees to foster and promote a co-operative and harmonious working environment.与其他部门同事建立良好的工作关系，创建和维护一个和谐的工作环境At all times projects a favourable image of the Hotel to the public.对外建立和维护酒店的良好形象

【岗位职责】1. 通过与客户建立良好的关系为其提供服务（餐厅接待和服务质量）2. 组织和协调团队成员，为其分配工作季目标、按照Club Med的标准监督成员的工作态度和行为3. 通过管理支出；提高服务团队的盈利；优化服务团队的预算；从而实现开源节流4. 使餐厅团队的气氛温暖、友善；并根据度假村的晚间主题装饰餐厅5. 确保团队成员的发展6. 确保遵守Club Med的标准，并符合卫生和安全流程【岗位要求】1. 具有国际旅游/餐饮专业文凭者优先2. 有1年以上同等岗位管理职工作经验3. 必须具备流利的英语，掌握其它外语者更佳4. 该岗位需每周工作6天              【G.O福利】：双人住宿；一日三餐国际自助餐厅；吧台饮料畅饮；度假村内所有娱乐活动及场地设施免费使用；机场接送服务；工作满一年往返度假村和住址机票；完善的工作意外伤害保险及社会保险；国际化G.O团队；拥有登台演出的机会；每年轮换海外及大中华区度假村工作机会；Club Med海外度假村免费房间；快速晋升通道。

岗位职责：岗位提要：全面负责制订并实施餐饮部工作计划和经营预算，督导餐饮部日常运转管理，确保为客人提供优质高效的餐饮服务并进行有效的成本控制。所辖部门包括：V99（前后场）,大堂吧，咖啡厅，宴会厅1． 负责制订餐饮部营销计划、长短期经营预算，带领全体员工积极完成和超额完成 经营指标。2． 主持建立和完善餐饮部各项规章制度及服务程序与标准，并督导实施。3． 定期深入各部门听取汇报并检查工作情况，控制餐饮部各项收支，制定餐饮价格，监督采购和盘点工作，进行有效的成本控制。4． 检查管理人员的工作情况和餐厅服务规范及各项规章制度的执行情况，发现问题及时采取措施，出色地完成各项接待任务。5． 定期同餐厅经理、行政总厨研究新菜点，推出新菜单并有针对性地进行各项促销活动。6． 负责下属部门负责人的任用及其管理工作的日常督导，定期对下属进行绩效评估。建立良好的对客关系，主动征求客人对餐饮的意见和建议，积极认真地处理宾客的投诉，保证最大限度地满足宾客的餐饮需求，提高餐饮服务质量。7． 重视安全和饮食卫生工作，认真贯彻实施“食品卫生法”，开展经常性的安全保卫、防火教育，确保宾客安全和餐厅、厨房及库房的安全。8． 做好餐饮部与其他各部门之间的沟通、协调和配合工作。9． 参加每日总经理工作例会，主持每日餐饮部例会，保证餐饮部的工作指令得到有效的执行。10 . 组织和实施餐饮部员工的服务技术和烹饪技术培训工作，提高员工素质，为饭店树立良好的形象和声誉。11．完成上级交办的其他工作。任职条件：1、身高：男性身高178CM，女160CM2、年龄：32-40岁3、学历：酒店旅游管理大专或本科以上学历4、语言：英语会话5、性别：不限6、工作年限：五星级酒店餐饮部同等岗位10年以上  7、所持证书：普通话标准，至少一门外语熟练，酒店A级或国家四极水平8、其他条件：建立良好的客户关系，广泛听取、搜集宾客的意见和建议、积极认真的处理宾客的投诉，保证最大限度地满足宾客的需求，提高产品及服务质量。做好与其他各部门之间的沟通协调和配合工作。有强烈的事业心和责任感，忠于企业，工作认真，讲究效率，坚持原则，不谋私利，处事公正，知人善任。具有较强的组织管理能力，能科学地制定各项餐饮计划，有效地控制餐饮成本，合理地安排工作，能督导各种餐饮服务规范和菜肴质量标准的执行，具有较强的口头表达能力和撰写业务报告的能力。

1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。2、负责实现部门的营业收入指标和利润指标。3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。岗位要求1、大专以上文化程度；5年以上同岗位工作经验。2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧、茶馆的技能及管理技巧。3、熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮 部各级管理人员的积极性。

When you join the Sheraton family, you become a member ofits global community. We’ve been a place to gather and connect since1937. At Sheraton, associates create a sense of belonging in more than400 communities around the world. We welcome guests through engagingexperiences and thoughtful service. If you’re a team player who isexcited to deliver a meaningful guest experiences, we encourage youto explore your next career opportunity with Sheraton.The position is accountable for all aspects of the Venue operation. These include profitable running of the restaurant according to company service standards, recruitment and mentoring of staff.‍Critical tasks such as leveraging your entrepreneurial spirit, sociable personality, creativity and analytical skills to manage daily operations and lead teams of highly driven customer service orientated talents are key ingredients to success for this opportunity. Core work activities include:-Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence    -Maintains service and sanitation standards in restaurant, bar/lounge and room service areas    -Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met    -Utilizes interpersonal and excellent communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example    -Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations-Provides the leadership, vision and direction to bring together  and prioritize the departmental goals in a way that will be efficient and effective        -Empowers employees to provide excellent customer service    -Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement    -Ensures employees are treated fairly and equitably. Strives to improve employee retention    -Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns    -Ensures employees receive on-going training to understand guest expectations-Supervises daily shift operations in absence of Assistant Restaurant Manager        -Recognizes good quality products and presentations    -Oversees the reporting and financial aspects of the responsible areas including purchasing and payment of invoices    -Required to take on additional tasks across Sheraton Grand Macao and The St Regis Hotel banquet and venue related services         Minimum Job requirements:        -4 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major    -Prior management experience in a 5 star hotel or restaurant with 2 years of Restaurant / Fine Dining Chinese Restaurant Experience  -Must possess a good knowledge of food and beverages. Basic wine knowledge. Display good judgement, financial acumen, fiscal responsibilities and business sense    -Well-spoken in English and Chinese-Computer knowledge (POS, FCS, Opera)        Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

岗位职责1.协助上级组建酒店餐饮服务团队，制定管理制度，酒店餐饮岗位职责；2.协助上级对餐饮区域、工作间等设计提出整改意见；3.协助上级完成培训计划和餐饮运营的方案；4.协助上级完成物资选样及审核。岗位要求1.大专及以上学历；2.六年以上酒店餐饮管理相关工作经验，具有良好的酒店管理知识；3.有较强的语言表达能力，应变能力强，具有良好的组织、指挥能力，善于培训员工并激励下属员工工作；了解和执行政府有关食品卫生的法规制度；4.其他要求：优秀的中英文写作、口语、阅读能力，具有较强的社交和业务开拓能力，公关能力强，具有优秀的沟通技巧和人际交往能力。

 岗位职责1、负责餐饮部行政管理工作，制定并实施餐饮经营的所有计划。2、负责实现部门的营业收入指标和利润指标。3、与总厨师长做好配合，一起筹划和设计菜单，开发当地需求的餐饮产品。4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。5、协调与其它部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。职位要求1、大专以上文化程度，8年以上同岗位工作经验。2、精通本部门的业务知识，熟练掌握中餐、西餐、大堂吧的技能及管理技巧。3、熟悉食品原材料采购、储藏和餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮部各级管理人员的积极性

岗位职责1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划2、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品3、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。4、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。5、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。岗位要求1、大专以上文化程度；5年以上同岗位工作经验，熟悉酒店餐厅筹备全流程。2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧、茶馆的技能及管理技巧。3、熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮 部各级管理人员的积极性。

Scope of PositionThe F&B Outlet Manager oversees the operational and financial aspects of Chinese or Western outlet operation. He/she ensures the implementation and consistency of the company standards and supports the F&B Director in driving forward the F&B ambitions of the property.RequirementsBachelor’s degree in hospitality or another related field is desirableMinimum of 3 years’ experience in a similar position, preferable in luxury hotel/restaurant environmentReading, writing and oral proficiency in the English language.Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.Must be a self-motivator and motivator of others.Must work in a safe, prudent and organized manner.Must be able to relate to all levels of Guests and management.Must have the ability to handle multiple tasks at one time.Must be able to consistently delight and satisfy our GuestMust have very good communication skillsMust have excellent attention to details, and extensive service knowledge

Fully in charge all outlets and banquet.全面管理所有餐厅及宴会。

Yu Yue Heen Manager - Michelin Restaurant Manager愉粤轩中餐厅经理 (米其林餐厅经理）Responsibility:Your department head and immediate superior is the Assitant Director of FB.Manage and organize the Outlet Operation.To execute promotion and activities during festive. Responsible or the completion all mise-en-place and setups as indicated in a timely manner and reflects the highest standards of the hotel.Provide a complete and satisfying experience to all guests in accordance to the service flow and core standard.Assist the Director of FB in operation duties.Handle guest complaints and solve them.Maintain a good relationship with regular clients.Responsible for all operating equipment, audiovisual equipment or other tools that have been assigned to Outlet Operation. 

   Breakage and looses of operating equipment, food cost and food rotation     控制食品成本，食品轮换，破损率和经营设备的损耗You are responsible to maintain the manning levels given to you by the Executive Chef     协助行政总厨，制定维持一定的人员编制Assist to manage and organize the Restaurant operation     厨房操作领域的管理和组织In charge of all food preparation, vegetable preparation, cold fish preparation in the Kitchen. Help in training, organization and maintenance of discipline.     负责所有食物，蔬菜的准备，冷餐的准备。帮助并组织培训员工，和维护纪律Be aware of the hotel hand book and follow the regulation carefully.     遵从酒店工作手册，并按照流程审慎监管和执行。At least 10 years of kitchen working experience. Knowledge in food material’s English, can write the menu and recipe.     至少有十年的厨房工作经验. 了解食品原材料的英文，会写菜单和配方  

岗位职责确保遵循酒店的政策方针和品牌标准。确保所有队员遵守酒店仪容仪表和个人卫生标准。确保正确解释酒店的服务标准和酒店政策给员工并且让员工正确的执行提供良好的工作氛围和建立和谐的团队，增加团队的士气和工作效率。处理员工问题时需要汇报给餐饮部总监对于认可的员工实施培训课程，进行全体员工的培训和评估他们的能力提前意识到缺少服务标准的对客服务并及时制定发展计划，跟踪和执行设计客人和VIP客人的记录并且维护监督和保持餐饮部的预算，收入和成本的目标。岗位要求全面的餐饮部运营管理工作经验。具有5年以上的相关的工作经验。具有中餐厅VIP接待经验，宴会相关的服务经验良好的管理技能，持有商业的敏锐感。积极主动和精力充沛。领导才干，和团队有良好的沟通。优秀的书面和口语的英文能力。整洁干净的仪容仪表。

职位概述管理各项餐饮业务，确保服务品质与标准，同时提供独特的宾客体验。确保所有工作符合政府有关健康、安全及其它相关规定。在皇冠假日®酒店，我们希望感觉自己可以做到最好，能够达成他们的目标并因他们的成就而受到认可赞赏。为了帮助他们，我们需要您先行一步，用心服务并： 建立信任 – 成为您所在领域的专家；言行得体，随机应变，应宾客的需求提供量身定做式的服务。 鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标，认可赞赏他们，确保宾客得到尊重和重视，并体验到他们的非凡地位。提供周详方案，令宾客轻松无忧。 梦想成真 – 观察预见宾客的要求和潜在需求，主动负责地达成宾客所需。善用资源，团队协作，尽力协助宾客获得成功。工作职责财务回报： 参与准备部门年度预算与财务计划。监控预算并控制费用，重点监督食品、酒水与人力成本。 与宴会部合作，发现提升营收的各种销售机会。推出促销活动，为宾客带来各种超值的杰出就餐体验。 确保安全处理信贷与财务交易。员工团队： 处理员工日常事务，计划并分配工作，为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高团队成员的绩效。 教育和培训员工遵守国家、各省市与地方的法律和安全法规。确保员工获得关于质量与服务标准方面的恰当培训，为员工配备完成所有工作所需的工具、设备和授权。宾客体验： 确保所有餐饮设备运行状况良好、定时清洁。 确保对包括宴会、会议场所在内的所有的餐饮设施进行清洁与除尘，并根据预期业务量储备适量库存。若有任何维修需求，应立即通知工程部。 制定并达成质量目标与宾客满意度目标。礼貌、迅速、高效地对所有宾客提出的问题、投诉或要求予以响应，确保达到较高的客户满意度。企业责任： 为酒店管理本地餐饮市场营销计划； 跟踪本地竞争酒店动向及行业趋势。同行政主厨一起审查并核准菜单设计与构思。 执行恰当的餐饮库存流程。决定所有食品、酒水、物资和设备的最大及最小库存量。 确保食品、饮料、库存及设备的安全储存，及时、高效地补充供货，同时降低浪费的情况。完成其它分配的任务。可能需要担任值班经理。任职要求具备餐饮管理大专学历或完成高级餐饮管理培训，2年相关工作经验，具有管理工作经验，或具有同等教育和工作经历。酒店管理、烹饪或相关专业学士及以上学历或同等学历者优先考虑。必须掌握本地语言。需持有本地法规规定的酒水证书、餐饮服务许可或有效的健康证明。

岗位职责1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。2、负责实现部门的营业收入指标和利润指标。3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。岗位要求1、大专以上文化程度；3年以上同岗位工作经验。2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧、茶馆的技能及管理技巧。3、熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮 部各级管理人员的积极性。

1.向管理层提供有关客人的满意情况及各种活动的情况。2.协助酒水经理制定酒水单。3.负责检查部门库存及月末的库存量。4.和采购部经理联系有关的采购申请单及定单。5.与公关部联系有关工作要求，促销事宜。6.向管理层提出建议以提高工作较率，并达到节流增源的较果。7.关注客人对饭菜及服务的投拆、要求和需求,并立即采取有效措施。8.与供货商洽谈业务并提交建议书。9.检验乐队的演奏质量并处理相应的工作。10.通过晨会及每月的交流会来讨论、总结工作及服务中的问题。11.观察并记录员工的工作表现，激发员工达到工作目标，关心员工的发展。

JOB SUMMARY 工作概述：Responsible for the management of all aspects of the Food and Beverage functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. Assist and support other Food & Beverage outlets for Management and Leadership assistance.Play as a Chef Sommelier in charge of Bar & Lounge, better with WSET experience根据酒店的标准，负责食品和饮料的各个方面的管理。指导、执行和维护服务和管理理念，协助和支持其他餐饮机构进行管理和领导协助。作为首席侍酒师管理酒吧及雪茄吧，有WSET经验者优先考虑。