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列表 明细
薪资: 3.3千-5千 经验:2年以上 企业类型:东南亚菜系
地区:四川-成都 食宿:提供住

岗位职责:1、咖啡、酒水等饮品的制作。2、负责吧台每日的管理、销售数据的统计及酒水、物品领用。任职要求:1、18-30岁,男女不限、无不良嗜好,爱岗敬业者。2、品行端正,形象良好者优先;3、有吧台相关经验者优先;。

薪资: 5千-7千 经验:2年以上 企业类型:酒吧
地区:广东-广州 食宿:食宿情况

岗位职责1.酒吧日常酒水配制。2.吧台服务及日常准备清洁工作。3.作好与宾客的沟通及销售工作。4.准确无误的提供酒水。5.作好每日的盘点。6.协助培训新员工。岗位要求1.中专以上学历,五官端正、热情开朗大方,服务意识强。2.具有2年以上调酒经验,懂得各种酒类知识。3.热爱鸡尾酒和威士忌文化,有中级以上调酒师技术证书或星级酒店从业经验者优先。4.有团队精神。能吃苦耐劳。5.有较强的学习能力和应变能力。公司福利1.按国家规定缴纳五险一金2.按国家规定享受法定节假日3.按国家规定享受带薪年假4.每月提供食宿补贴5.每月丰厚业绩奖励6.专业的酒水知识以及酒吧运营培训7.员工聚餐、出游

薪资: 5千-6千 经验:不限 企业类型:国际高端酒店/5星级
地区:北京

Major Responsibilities 主要职责:Ensure that all plates are clean and polished.确保所有餐具干净并被擦亮 。Maintain service area in tip top condition in term of tidiness and cleanliness at all times.时刻保持服务区域环境干净整洁。Ensure quality service of food and beverage deliver to room and any other coordinated events according to the established standards.根据建立的标准确保餐饮服务的质量以及协调其他的事情。Carry out other reasonable duties as assigned such as assisting other outlets when needed or during a slow period.执行合理的职责安排如在需要时或者是在淡季时协助其他部门。  Job Specification职位要求:Good team work player.有团队协作精神。Work conscientiously and effectively.工作认真效率高。

薪资: 4.3千-5.5千 经验:不限 企业类型:国内高端酒店/5星级
地区:广东-广州 食宿:提供食宿

一、任职资格:1、年龄18-36岁,学历不限,五官端正、热情开朗大方,服务意识强;二、岗位职责:1、做好营业前的一切准备工作保持酒吧的整齐、清洁按时到岗,接受领班分配的任务;2、推荐以及了解本店的酒水信息;负责订台及销售酒水;3、按客人要求供应酒水提供令客人满意而又恰当的服务;4、主动征询客人对务的意见,接受和处理客人的投诉并及时向餐厅领班汇报;5、积极参与组织的各项培训活动和文娱活动,不断提高服务技能、技巧,提高自身综合素质;三、薪酬福利:1、基本工资4300元/月,月综合薪资4300~5500元,每天8小时,每月休4天,包食宿,有良好的晋升空间2、宿舍配有:空调、无线Wifi、热水器、独立卫生间;3、入职购买六险:意外险、养老保险、生育保险、医疗保险、失业保险、工伤保险。4、有免费的入职培训,岗中实行一带一,入职后还有持续学习培训的机会。四、工作地址:广州海珠区新港东路638号

薪资: 3千-4千 经验:1年以上 企业类型:国内高端酒店/5星级
地区:北京-海淀区

工作职责:1. 了解酒吧厅、西餐厅服务知识及程序,并能够严格按照服务程序及规程对客进行服务2. 熟悉餐品的制作流程,并能够按照制作标准进行出品3. 保持酒吧厅环境整洁,确保餐具、布件整洁完好,备齐各种物料用品任职要求:1. 相貌端正,身体健康2. 具备良好的服务意识和待客态度3. 具备良好的沟通能力、敬业精神,能够吃苦耐劳、具有良好的团队意识4. 具有酒吧工作经验者优先

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:江苏-南京 食宿:提供食宿

岗位职责 1.着装整洁、守时,礼貌、参加班组例会,服从上级指挥。 2.依照餐厅制定的标准程序和方法为宾客提供优质的酒水服务。 3.熟悉餐厅制定的标准程序和方法为宾客提供各类优质的酒水饮料的原料、制作、价格和所配相应的杯具,积极向客人推销。 4.负责吧台酒水的申领,补充和日常保管工作。 5.负责吧台的日常和月盘点工作,并填写销售盘点表。 6.按正确的配方负责酒水调制工作。确保酒水的质量。 7.做好吧台设备、用品的保养使其正常运转。 岗位要求 1.酒吧以上学历或同等学历,有从事酒吧工作1年以上经历优先。 2.热爱本职工作,有责任心,能吃苦耐劳。 3.有一定的酒水和酒水服务制作知识。 4.身体健康,仪表端庄。

薪资: 2千-3千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:云南-昆明 食宿:提供食宿

 完成周期餐厅内视察,检查餐厅的整体情况,固定设备的修理,试用及操作设备,有必要的情况下申请设备维护。 参与菜单和酒水单的计划。 与客人进行积极的沟通交流,询问客人的满意度。 在索菲特会所鸡尾酒时光组织品酒会。 抽查各个点的酒水账目。Completes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary. Participates in the planning of menus & beverage lists. Be positive to communicate with the guests to check satisfaction & build tight relationship. Organize wine tasting on a daily basis at ‘Club Millesime’ during cocktail hours. Check the beverage stock.

薪资: 3千-4千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:浙江-宁波 食宿:提供食宿

DUTIES AND RESPONSIBILITIES职责和任务1. Receives instructions from the Beverage Manager on the various jobs to be carried out.接受由饮料部经理布置下来的各种工作任务。2. Ensures smooth daily operation and cleanliness of the work area.确保工作区域正常工作和整洁干净。3. Prepares bar requisitions and inter-bar transfers for approval by superior.准备酒吧申请单和酒吧内部调拨单,并让主管批准。4. Assists the accounting staff during stock-taking i.e. setting-up the bar to facilitate the inventory count.协助财务部员工进行酒水的统计,如按照库存领料。5. Ensures that proper beverage control is maintained by the bar personnel.确保酒吧酒水的有效控制。6. Handles the correct glassware to be used for dispensing specific drinks, and maintains par stock if all equipment in use.特殊饮料的玻璃杯的有效控制,各器具必备数要确保。7. Reports to the Beverage Manager on the daily activities.向饮料部经理汇报每日的情况。8. Cleans and polishes bar utensils and equipment for use including glasses.包括玻璃器皿在内的各器械和用具,进行每日的清洁和抛光。9. Performs other duties as may be assigned.完成各项布置下来的任务。JOB SPECIFICATION工作要求1. College level or its equivalent大专水平或同等水平2.  Minimum 2 years’ experience in similar capacity相关工作经验2年以上3. Thorough knowledge of spirits and mixed drinks and capable of improving his own cocktail is a must熟知各项烈酒和混合饮料的知识,并致力于进一步提高自己酒水知识4. Personable, neat, tidy appearance仪表端庄,外表整洁

薪资: 3千-4千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:广东-深圳 食宿:提供食宿

岗位职责1.熟悉大堂吧日常工作内容,做好卫生打扫及备品的准备工作。2.掌握酒单知识能够为宾客提供规范化,标准化的服务。3.爱护大堂吧的设施设备,出现隐患及时上报。4.检查交接大堂吧服务用品,做好每月盘点工作。5.参加培训并尽快提高自身的业务水平。6.认真完成上级交办的工作任务。7.做好宾客档案,积极与宾客沟通。岗位要求1.有1年以上工作经验。2.大专以上文化程度,具有高级英语水平。3.具有强烈的事业心和责任感,高尚的职业道德,良好的纪律修养。4.能够按服务标准进行工作,反应灵敏,机智灵活。

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:浙江-杭州 食宿:提供食宿

·         This position is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of this hotel and Hilton International.本职位要求服务人员能为客人提供有效率以及专业的服务,在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务,令客人感到舒适满意。·         To maintain a high customer service focus by approaching your job with the customers always in mind.在整个工作过程中,始终保持高度的客户服务意识。·         To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.在工作过程中能够做好本职工作,保证自己及其他人的安全。·         To serve beverages and/or food to the guests in a friendly, courteous and timely and manner, resulting in guest satisfaction. Also, to prepare beverages for other servers to supply to guests.礼貌、友好、周到、准时地对客人进行餐饮服务,努力使客人满意。同时,向客人推荐酒水。·         Confidently knowing the beverage menu contents and be able to explain them in detail to guests.熟悉掌握酒水单并可以自如地向客人做以介绍。·         Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products straws and stirrers, condiments and produce based on projections from the daily functions sheet.保持吧台充足的日常供给,包括酒水、酒具等。·         Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality.负责新鲜水果、蔬菜、配菜、果汁等的日常供给。·         Greets guests in a courteous and friendly manner, promotes and documents orders for drinks. Mixes, garnishes and presents drinks suing standard ingredient recipes and practicing prudent portion control. Check guests for proper identification. Detect and act upon guest inebriation as trained. Demonstrate knowledge of liquor laws.礼貌友好地问候客人,确保客人需要的酒水、酒具等能够符合标准地送到,核查客人的身份,训练有素地察觉到酒醉的客人,了解有关饮酒的法律知识。·         Inputs orders into a register at the point of sale and creates a check for each guest and personnel guests, including those served by other beverage servers, to maintain accountability of all beverages served准确输入并登记客人所点或所加点的产品,包括其他服务员提供的酒水。·         Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and insures vouchers are properly executed, in order to balance all moneys.收到客人的现金付款后能够正确找零,确保现金的收支平衡。 ·         Locks up and stores all beverage, food and other equipment items, deposits cash drops and secures bank.锁好酒柜,确保现金等的安全。·         By completing checklist in product knowledge.能够达到产品知识的要求。·         Confidently knowing opening hours of all restaurants & Hotel outlets.熟悉所有餐厅及酒店其他部门的营业时间。·         Being able to recommend other restaurants & city attractions to Hotel guests.可以向客人推荐其它具有吸引力的餐厅或场所。·         Follow up any guest questions or queries immediately and if you don’t know the answer, check with your assistant Manager.满足客人的各项要求,如不能立即回答客人的问题请与副经理联系。·         Ensure all service procedures are carried out to the standards required.确保所有服务都符合标准。·         Make sure all areas are cleaned and maintained in accordance with operating procedure.确保所有区域与开始用餐时一样整洁。·         Smile & wish all guests a nice greeting as they enter & exit the restaurant, even if they are not designated to your section.在客人进入或离开餐厅是都面带微笑并问候客人,无论在任何服务区内。·         Give guest service the highest priority.将服务客人放在首位。·         Avoid offensive or impolite language.避免使用冒犯或不礼貌的语言。·         Report any accidents/incidents to the Supervisor/Assistant Managerr.向上一级主管或副经理、汇报发生的任何事故。·         The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要,该部门有权更改或补充该职位描述。·         Carries out any other reasonable duties and responsibilities as assigned.完成任何其他合理的职责和被指派的职责。

薪资: 4千-4.5千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:浙江-杭州 食宿:提供食宿

岗位职责1.酒吧日常酒水配制。2.吧台服务及日常准备清洁工作。3.作好与宾客的沟通及好推销工作。4.准确无误的提供鸡尾酒。5.作好每日的盘点。6.协助培训新员工。岗位要求1.五官端正、热情开朗大方,服务意识强。2.具有2年以上调酒经验,懂得各种酒类知识。3.有中级以上调酒师技术证书者优先。

薪资: 6千-8千 经验:不限 企业类型:国际高端酒店/5星级
地区:重庆-渝中区 食宿:不提供食宿

主要工作职责 执行会员接待的服务流程;执行日常准备工作内容,包括:吧台清洁、检查吧台设备、保持餐具的整洁;执行日常酒水的制作及相应服务;执行日常酒水出品的监督;执行日常酒水知识的培训;定期完成鸡尾酒等的创新及人员培训;实施对会员的日常沟通,包括会员活动等,了解会员意见、建议并及时反馈;配合完成每年各种形式的会员联谊活动,了解会员意见及建议;定期盘点、采购日常需要的酒水;制定部门餐具破损标准,并控制餐具的破损率;每日完成冰块的切配,确保能制作完成相应酒水所需要的冰块;向会员提供会务及活动等场地服务,日常管理俱乐部相关资产及环境;负责会所环境及形象的巡视工作,包括会所清洁、绿化、安保,会所重点区域形象、安保等,记录不良之处并监督跟进处理;完成上级领导交办的其他工作。资质要求 大专及以上学历,酒店管理,酒水相关技能1-3年以上客户关系类工作经验,具有本行业工作经验者优先;掌握客户服务知识和技能,熟悉礼仪、服务、行业规范,了解物业服务基本知识;具备良好的人际沟通、协调能力,较强的应变能力;具备一定的英语日常会话能力,熟练使用办公软件及办公自动化系统;工作勤奋踏实、严谨认真,具有较强的服务意识和团队合作精神,良好的敬业精神,强烈的责任心。 

薪资: 面议 经验:3年以上 企业类型:国际高端酒店/5星级
地区:北京-东城区

 工作职责:·        始终保持给予客人的服务及出品都是始终如一的高标准。·        无时无刻为客人提供优质的服务。·        利用正确的技巧为客人推荐食物和酒水。·        维护后场的清洁干净,安全,整齐。·        确保送到客人桌子上出品是正确无误的。·        参与每天,每个星期,乃至每个月的盘点。·        必须清晰的了解所有有关文华东方酒店管理集团和餐饮部的信息。·        确保所有关于酒吧的器具,酒水牌是最更新的,干净整洁的。并了解所有仓库的短缺商品

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:河北-秦皇岛 食宿:提供食宿

  国际酒店同等职位经验

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:河北-秦皇岛

  国际酒店同等职位经验

薪资: 2.6千-3.5千 经验:不限 企业类型:国际高端酒店/5星级
地区:陕西-西安 食宿:提供食宿

岗位职责1.To serve beverages and/or food to the guests in a friendly, courteous and timely and manner, resulting in guest satisfaction. Also, to prepare beverages for other servers to supply to guests, and act as cashier for the lounge.礼貌、友好、周到、准时地对客人进行餐饮服务,努力使客人满 意。同时,向客人推荐酒水,并进行酒廊的收银。2.Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.熟悉掌握菜单并可以自如地向客人做以介绍。3.Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products straws and stirrers, condiments and produce based on projections from the daily functions sheet.保持吧台充足的日常供给,包括酒水、酒具等。4.Greets guests in a courteous and friendly manner, promotes and documents orders for drinks. Mixes, garnishes and presents drinks suing standard ingredient recipes and practicing prudent portion control. Check guests for proper identification. Detect and act upon guest inebriation as trained. Demonstrate knowledge of liquor laws.礼貌友好地问候客人,确保客人需要的酒水、酒具等能够符合标准地送到,核查客人的身份,训练有素地察觉到酒醉的客人,了解有关饮酒的法律知识。5.Inputs orders into a register at the point of sale and creates a check for each guest and personnel guests, including those served by other beverage servers, to maintain accountability of all beverages served准确输入并登记客人所点或所加点的产品,包括其他服务员提供的酒水。6.By ensuring everything is clean and tidy, ready for guests to enter the restaurant.保证各种设备设施的清洁,随时可以对客服务。7.Ensure all service procedures are carried out to the standards required.确保所有服务都符合标准。8.Complete other duties as assigned by supervisor such as assisting security with disorderly guests.完成主管分配的其他任务。岗位要求1.High School Certificate / Tourism  School Certificate   高中毕业或旅游学校毕业2.Minimum 1 year F&B service experiences in 5 Star Hotel   至少一年五星饭店餐饮服务经验3.Good knowledge of English and Beverage Knowledge.   良好的英语水平和酒水咖啡知识4.Well groomed and presented and outgoing personality   良好的形象、个人展示能力及外向性格5.Passion for coffee culture, and can make coffee, or have intermediate bartenders technical certificate or barista qualification is preferred.   热爱咖啡文化,同时会制作咖啡,或有中级以上调酒师技术证书或 咖啡师资格者优先。

薪资: 8千-1.1万 经验:2年以上 企业类型:国内高端酒店/5星级
地区:江苏-无锡 食宿:提供食宿

岗位职责1.酒吧日常酒水配制。2.吧台服务及日常准备清洁工作。3.作好与宾客的沟通及好推销工作。4.准确无误的提供鸡尾酒。5.作好每日的盘点。6.协助酒吧经理培训新员工。岗位要求1.大专及以上学历,个人形象气质佳,工作责任心强,品行端正;2.具有2年以上调酒经验,懂得各种酒类知识。3.熟悉和掌握的各类酒品的品种、产地、度数、特点和制作,并有较强的销售技能;4.精通团队管理、客户管理、易耗品管理、陈列管理;5.熟悉店务的各项流程的制定、执行。善于处理人际关系和团队建设。

薪资: 3.5千-4.5千 经验:1年以上 企业类型:国内高端酒店/5星级
地区:江苏-无锡

岗位职责1.每天上班清洁桌面、台面,保持各种杯具,用具的清洁并将台面用具摆放整齐。2.将营业中各种物品及酒水补充齐全。3.负责吧台的酒水服务工作。4.负责吧台内的清洁卫生工作,并达到酒店规定的标准。5.负责吧台内设备用品的维护保养工作。6.妥善保存订单,以便事后复查,审查,盘点各类酒水并做好详细记录。7.在吧台范围内招呼宾客,并提供微笑服务。8.妥善处理服务中的突发事件,并及时向领班汇报。岗位要求1.高中以上或同等学历。2.热爱本职工作,有较强的事业心和责任感。3.具有一定的酒水知识和服务知识。4.具有熟练的酒水服务技能和技巧。5.身体健康,仪表端正。

薪资: 4千-6千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海 食宿:提供食宿

Scope of PositionThe Sommelier is responsible for the extensive wine program throughout the entire hotel. Although this position will work primarily with the fine dining restaurant, he/she will also support the other food and beverage outlets as well through the selection of various wines and design of the wine lists that each outlet will utilize for service.RequirementsBachelor’s degree in hospitality or other related fieldCourse of study with Wine Associations (e.g.) American Sommelier Association, Court of Master Sommeliers, Wine & Spirit Education TrustReading, writing and oral proficiency in the English language.Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.Must be a self-motivator and motivator of others.Must work in a safe, prudent and organized manner.Must be able to relate to all levels of Guests and management.Must have a minimum of 2 years’ experience in a similar position, preferably in luxury environmentMust have the ability to handle multiple tasks at one time.Must be able to consistently delight and satisfy our GuestMust have very good communication skillsMust have excellent attention to details, and extensive service knowledgeMust have an in-depth knowledge of food and preparationMust have an advanced-level knowledge of wineMust have an in-depth knowledge of beverage and bar related productsMust have an in-depth knowledge of laws related to beverage servicePrior experience in a renovation or pre-opening environment is desirableGlobally-recognized F&B certification requestedRestaurant and or Retail experience that has involved selling of wine and guest relationsLooking to forge relationships with wine-makers and key players in wine-sector职责范围 调酒员负责但不局限于餐厅的整体运营。支持团队并确保提供最高的服务标准给客人。职位要求对食品和烹饪有着浓厚的兴趣愿意在弹性时间和假期期间工作必须在安全,谨慎,有组织的方式下工作对食物和准备方面有深厚的知识对酒水饮料有深刻了解有能力使所有层次的客人和管理层相处融洽有能力在同一时间处理多种任务有良好的沟通和组织能力技巧能够让我们的客人感到一贯的喜悦满意有能力细心的处理客人的要求当地语言和英语阅读,书写,口语流利在任何时候保持职业精神和风度具备数学技巧,电脑软件能力(按照要求)和一些酒店的运行知识

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:浙江-杭州 食宿:提供食宿

岗位职责1.酒吧日常酒水配制。2.吧台服务及日常准备清洁工作。3.作好与宾客的沟通及好推销工作。4.准确无误的提供鸡尾酒。5.作好每日的盘点。6.协助培训新员工。

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

1.要熟知菜单、食品配方及其它方面的知识,以向客人推荐各种食品及饮料;2.清洁并擦亮所有器皿;3.保持工作场地及餐具室内物品的齐全、干净、整洁;4.添加所需的布品及操作设备;5.从仓库内领取物品;6.根据标准的手册来完成服务工作;

薪资: 4千-5千 经验:不限 企业类型:国内高端酒店/5星级
地区:广东-深圳 食宿:提供食宿

岗位职责1、酒吧日常酒水配制;2、吧台服务及日常准备清洁工作;3、做好宾客沟通,确保提供优质的服务;4、每日盘点。任职资格1、1年以上有星级酒店工作经验;2、有丰富的品酒、侍酒知识,为宾客推荐适合的配餐酒水;3、形象态度良好,对客服务意识强,有良好的沟通能力;4、具有专业调酒师资格证。

薪资: 3千-4千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:重庆-江北区 食宿:面议

岗位职责1.要熟知菜单、食品配方及其它方面的知识,以向客人推荐各种食品及饮料。2.清洁并擦亮所有器皿。3.保持工作场地及餐具室内物品的齐全、干净、整洁。4.添加所需的布品及操作设备。5.从仓库内领取物品。6.协助对酒吧的盘点并保持准确的盘存记录。7.根据餐厅的规定来摆放餐桌。8.结束服务后,要清理所有的饭菜,并清洁桌面。岗位要求1.有从事同等岗位1年以上的工作经历。2.对工作认真踏实,工作态度端正,能吃苦耐劳。3.掌握必需的食品、酒水知识,有一定的西餐服务技能。4.身体健康,仪表端正。

薪资: 4.3千-5.3千 经验:不限 企业类型:国内高端酒店/5星级
地区:广东-珠海

1.高中以上学历,五官端正、热情开朗大方,服务意识强。2.具有2年以上调酒经验,懂得各种酒类知识。3.热爱酒类文化,同时会制作咖啡,具有调酒技术证书人员优先

薪资: 5千-6千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:上海 食宿:面议

必须精通各种饮料与鸡尾酒知识Must have good knowledge of beverages and cocktails必须具备出色的客户服务技巧、专业表达和丰富的沟通技巧Must possess outstanding guest services skills, professional presentation and sophisticated communication skills必须本着客户至上和尊重同事的服务理念,工作主动热情,能够积极帮助他人。Must be guest-oriented and colleague oriented ,have a vibrant personality, and radiate enthusiasm to assist people优秀的英语(口语和书写),掌握第二门语言者优先。Proficient in the English language (verbal & written), second language is an asset必须能够在紧张和不断变化的环境下处理多项任务Must be able to handle a multitude of tasks in an intense, ever-changing environment必须在工作时间上灵活安排。Must be flexible in terms of working hours.必须懂电脑知识和电脑分析Must be computer literate and analytical  

薪资: 5千-5.5千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供住

Duties & Responsibilities:职责义务: Ensure that all colleagues deliver the brand promise and provide exceptional guest service at all times.确保所有员工遵循品牌承诺并始终提供优异的对客服务。Ensure that colleagues also provide excellent service to internal customers in other departments as appropriate.确保员工同样在适当的时候为其他部门的内部客人提供优质服务。Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。Maintain positive guest and colleague interactions with good working relationships.与客人和同事保持基于良好工作关系的互动接触。Establish a rapport with guests maintaining good customer relationships.与客人建立并保持良好的客户关系。 Qualification:任职资格: At least 2 years working experience on the same position in RB&E.至少2年酒店餐饮工作经验在同等职位。Tactful with good interpersonal & communication skills.机智灵敏,人际交流与沟通技能出色。

薪资: 3千-4千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:天津-南开区 食宿:提供食宿

This position is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of this hotel and Hilton International. 本职位要求服务人员能为客人提供有效率以及专业的服务,在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务,令客人感到舒适满意。   1.      To maintain a high customer service focus by approaching your job with the customers always in mind. 在整个工作过程中,始终保持高度的客户服务意识。    2.      To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。 3.    To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.能够提出对酒店的运作及环境有益的意见或建议。 4.      To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel. 能够积极的向客人及供应商推荐酒店的服务及设施。 5.     To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 在工作过程中能够做好本职工作,保证自己及其他人的安全。 6.      To serve beverages and/or food to the guests in a friendly, courteous and timely and manner, resulting in guest satisfaction. Also, to prepare beverages for other servers to supply to guests, and act as cashier for the lounge. 7.      礼貌、友好、周到、准时地对客人进行餐饮服务,努力使客人满意。同时,向客人推荐酒水,并进行酒廊的收银。 8.      Confidently knowing the beverage menu contents and be able to explain them in detail to guests. 熟悉掌握酒水单并可以自如地向客人做以介绍。 9.      Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products straws and stirrers, condiments and produce based on projections from the daily functions sheet. 保持吧台充足的日常供给,包括酒水、酒具等。 10.   Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality.  负责新鲜水果、蔬菜、配菜、果汁等的日常供给。 11.   Greets guests in a courteous and friendly manner, promotes and documents orders for drinks. Mixes, garnishes and presents drinks suing standard ingredient recipes and practicing prudent portion control. Check guests for proper identification. Detect and act upon guest inebriation as trained. Demonstrate knowledge of liquor laws. 礼貌友好地问候客人,确保客人需要的酒水、酒具等能够符合标准地送到,核查客人的身份,训练有素地察觉到酒醉的客人,了解有关饮酒的法律知识。 12.   Inputs orders into a register at the point of sale and creates a check for each guest and personnel guests, including those served by other beverage servers, to maintain accountability of all beverages served 准确输入并登记客人所点或所加点的产品,包括其他服务员提供的酒水。 13.   Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and insures vouchers are properly executed, in order to balance all moneys. 收到客人的现金付款后能够正确找零,确保现金的收支平衡。 14.   Locks up and stores all beverage, food and other equipment items, deposits cash drops and secures bank. 锁好酒柜,确保现金等的安全。 15.  By completing checklist in product knowledge. 能够达到产品知识的要求。 16.  By knowing menu items of all other outlets to recommend guests to other outlets. 了解其他餐厅的菜肴,以便向客人推荐。 17.  Confidently knowing opening hours of all restaurants & Hotel outlets. 熟悉所有餐厅及酒店其他部门的营业时间。 18.  Being able to recommend other restaurants & city attractions to Hotel guests. 可以向客人推荐其它具有吸引力的餐厅或场所。 19.  Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager. 满足客人的各项要求,如不能立即回答客人的问题请与经理联系。 20.   Ensure all service procedures are carried out to the standards required. 确保所有服务都符合标准。 21.   Make sure all areas are cleaned and maintained in accordance with operating procedure. 确保所有区域与开始用餐时一样整洁。 22.   Take personal responsibility for the service experience of all guests in your designated area. 服务时对所有客人尽职责。 23.   Smile & wish all guests a nice greeting as they enter & exit the restaurant, even if they are not designated to your section. 在客人进入或离开餐厅是都面带微笑并问候客人,无论在任何服务区内。 24.   Give guest service the highest priority. 将服务客人放在首位。 25.   Display professional behavior at all times. 在工作过程中始终体现职业素质。 26.   Avoid offensive or impolite language. 避免使用冒犯或不礼貌的语言。 27.   Report any accidents/incidents to the Supervisor/Assistant Manager/Manager. 向上一级主管或副经理、经理汇报发生的任何事故。 28.  The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要,该部门有权更改或补充该职位描述。 29.   Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

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