1. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
2. Actively seeking verbal feedback from customers and team member at each service period.
3. Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Outlet Manager.
4. To assist with selecting, training, coaching and developing people to meet current and future needs of the department and the hotel.
5. Managing the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during service periods, where necessary.
6. Identifying, communicating and actioning potential sales leads.
7. Communicating to the team their responsibilities within OH & S.
Specific Job Knowledge, Skill and Ability 工作技能技巧要求：
1. To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
2. To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
3. To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
4. Thorough knowledge of service, cost control in F&B, labor controls, beverage menu writing, maintenance, merchandising, computer and accountings.
具有彻底的关于服务,劳动力控制, 饮料, 维修, 广告, 电脑和财务方面的知识。
5. Show commitment and ability to develop into Outlet Manager as next role.