1.负责所有的员工出勤编排及薪酬控制,确保精准的符合已制定的要求并最大化劳动力潜能,以客房入住率、活动要求及贵宾名单等来分配工作。调整时间来处理紧急事件,并就紧急事件与其它部门经理协调。
2.维持合适的销售、客人投诉、解决方案、人事及设备记录。
3.维持并制定平均库存量等来确保一个平稳的操作。
4.频繁的就总体操作、餐饮促销、成本控制及收益等提出建议。
5.完成周期餐厅内视察,检查餐厅的整体情况,固定设备的修理,试用及操作设备,有必要的情况下申请设备维护。
1.Responsible for staff scheduling and payroll cost to ensure adequate coverage according to established practices and maximize on labor potential; Plans work assignments based on room occupancy forecast, Event orders and VIP list. Adjust schedules to meet emergencies, coordinates with other managers regarding emergency staffing.
2.Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.
3.Maintains established par stock of food and also Beverages par stock for smooth operation.
4.Make frequent suggestions to Management in reference to improvement of general operation, F&B promotions, cost control and profitability.
5.Completes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary.
1. Report the regular work to Banquet Manager.
向宴会经理汇报工作。
2. In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.
当经理不在场时,负责人才的监督和管理指导,确保部门的正常运行。
3. Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.
全力解决客人的投诉,并负责将所有投诉进行记录和跟进解决。
4. Supervise cash handling and banking procedures.
负责监督现金操作和交接程序。
5. Establish and instruct talent in cash security procedures.
建立和指导人才正确处理现金程序。
6. Deal with irregular payments.
处理非日常的付款。
7.Supervise the maintenance of service equipment.
监管和维护服务设备。
8.Monitor standards of guest facilities and services.
监督客人设施和服务标准。