Position summary statement:
The Director, Food & Beverage will be responsible for overseeing existing hotels’ culinary and F&B operational and financial performance as well as service standards in conjunction with Pan Pacific Hotels Group Vision, Purpose and Values. He/she is also responsible for developing concepts and operating service standards for the restaurants and bars.
Primary Responsibilities:
Strategic planning and implementation
• Serve as a business consultant and provide strategic direction to all the F&B outlets of F&B on all aspects of operation, promotion and innovation.
• Responsible for the development and implementation of F&B’s annual business plan and medium-term strategies, as well as establishing key performance objectives and plans to ensure the hotel meets its business targets and drives sustainable, profitable growth
Operations Management
• Direct, lead and manage the Food & Beverage (F&B) division
• Plan and direct the functions of administration and strategy of the F&B department to meet daily operational needs
• Overall responsibility for all operational components of the F&B division to ensure efficiency and effectiveness of operations
• Ensure quality and authenticity of offerings and service across all outlets in order to consistently deliver memorable food and beverage experiences for all guests
• Drive high levels of guest satisfaction through the consistent execution of all brand standards, visible operational leadership, active trend analysis and hands-on interaction with guests and associates
• Maintain and develop high standards of operations in all restaurants, bars and events by ensuring all SOPs are relevant, up to date, trained effectively and operationally delivered
• Responsible for the conceptual and operational design of restaurant and bar concepts if required
• Collaborate with the Executive Chef to continually review and refresh menu offerings as required by locality and region, drive and take responsibility for the financial performance of the hotel’s F&B outlets
• Create an operational environment of education and empowerment that energizes associates to focus on guest preferences and aspirations
• Cultivate a positive culture surrounding the TrustYou platform and formulate strategies to continually improve the guest experience, sharing positive and negative feedback with associates and using this feedback as a platform for OJT
• Develop, implement and maintain a review and response programme for all Outlet Managers covering TripAdvisor and blogs relevant to F&B, with results discussed and necessary actions effected in weekly F&B meetings
• Conduct hygiene audits in conjunction with the Chief Steward / Hygiene Officer and Executive Chef in order to ensure levels of cleanliness and hygiene are in accordance with local laws and brand standards
• Guide and attend daily operations meetings with the F&B team to plan for immediate operational demands, manage daily and plan for operational challenges, highlight VIP events and follow up on personal tasks and projects
• Review quarterly competitor set analyses done by F&B Manager to ensure hotel F&B offerings are current and competitive, reviewing and amending hotel offerings if required
• Ensures active implementation and adherence to F&B brand standards and as appropriate, present new standards of operation for PPHG Corporate Office review.
Financial
• Daily monitoring of F&B performance and take responsibility for its achievement by reviewing daily operational reports and using the information contained to drive sales.
• Review annual budgets yearly and forecasts monthly for each outlet with F&B Manager and Operations Managers
• Collate individual outlet budgets and forecasts into annual divisional budget and forecast
• Manage all outlets’ individual profit and loss statements, clearly outlining both revenue contributions and expenses
• Guide monthly profit and loss (P&L) meetings to assess financial performance, identify gaps, assess competitor revenue and develop new strategies to increase revenue where opportunities exist.
Business Development and Marketing
• Be an active participant in the strategic marketing approach to ensure exposure the F&B outlets of the hotel, including the development and implementation of the department’s annual and monthly promotions calendar
• Work with the hotel’s internal Marketing Director to develop active strategies that maintain a strong social and traditional media capture.
• Review promotions P&L prepared by F&B Manager 6, 3 and 1 month(s) prior to event, and immediately after to identify whether promotion was cost effective and should be continued in the future. Post-mortems to be planned annually in advance.
Talent Management
• Responsible for the hiring and performance evaluation of associates of F&B Team.
• Identifies associates with potential for promotion and/or transfer within F&B Team.
• Continuous focus on associate satisfaction and ensure continuous improvement action plans are executed effectively, and as needed, with a focus on a team and succession planning culture
• Identifies training needs, develops formal training plans and conducts training sessions for Associates of the F&B Team.
• Interacts with department and hotel associates in a professional and positive manner to foster good rapport, promote team spirit and ensures effective two-way communication.
• Develop and grow the F&B team through leadership, mentorship and coaching to fuel the growth of the team and of the Pan Pacific Hotels Group.
• Works with Human Capital & Development on manpower planning and management needs.
Other Responsibilities
• Supports the Mission, Purpose and Values of the Pan Pacific Hotels Group.
• Complies with all relevant Workplace Safety & Health practices and maintains a safe workplace for all associates.
• Adheres to grooming and hygiene standards set by the Hotel.
• Exercises responsible behaviour at all times to uphold the image and reputation of the Pan Pacific Hotels Group, Hotel and department.
• Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.
• Carries out any other reasonable duties and responsibilities as assigned.
