About Four Seasons Hotel Hangzhou at West Lake
关于杭州西子湖四季酒店
Pagoda-style pavilions rise amidst exquisite gardens andponds. With personalized hospitality, Four Seasons provides an unrivalledexperience of China’s timeless beauty. Four Seasons Hotels and Resorts is aworld-leading luxury hotel management group. As a key member of the group, FourSeasons Hotel Hangzhou at West Lake has been awarded the great honor of a five-star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “Inthe universe, there is heaven; on earth, there is Hangzhou.” Set along thebanks of the fabled West Lake, our hotel is a tranquil enclave woven withponds, courtyards surrounding picturesque Chinese gardens, willow trees andmist-covered lagoons. Wake to views of mountain peaks, ancient temples risingfrom the greenery or the very waters that have enchanted poets, explorers andemperors for centuries. Start with a cup of Longjing tea in our Lobby Loungebefore picking up your bicycles and heading out to explore the city, then comeback for a soothing treatment in our chinoiserie-filled Spa, followed by dinnerin one of Jin Sha’s private-dining rooms.
宝塔式的亭台楼阁掩映在精致的花园和池塘之中。四季酒店以个性化的待客之道，为您带来无与伦比的中国永恒之美体验。四季酒店及度假村是世界领先的豪华酒店管理集团。作为该集团的重要成员，杭州西子湖四季酒店荣获《福布斯旅游指南》2016 至2023 年度五星级酒店的殊荣。古人云：“上有天堂，下有苏杭”。我们的酒店坐落于传说中的西湖之畔，由池塘、庭院、如画的中式园林、柳树和薄雾笼罩的泻湖交织成一片宁静的飞地。步入酒店，映入眼帘的是层峦叠嶂的山峰、绿树掩映中拔地而起的古寺，以及数百年来令诗人、探险家和帝王心驰神往的湖水。客人可以先在大堂酒廊品尝一杯龙井茶，然后骑上自行车去探索这座城市，最后在充满中国风情的水疗中心享受一次舒缓的理疗，然后在金沙的一间私人餐厅享用晚餐。
About the role:
关于职位:
Thisrole is part of Food & Beverage Service department, reporting into the ChineseRestaurant Supervisor.
该职位隶属于中餐厅部门，向中餐厅主管直接汇报。
What you willdo:
岗位职责：
·Assist in stockinglinens, China, glass, silver, and food items for service; assist in preparationof food.
协助存放口布，瓷器，玻璃器皿，银器及一些食品；协助传菜等。
· Assist with cleaningto ensure dishes are clean and tidy and to minimize breakage
协助清洁，确保餐具干净整洁，减少破损。
· The ability to knowthe server stations, their daily assignments, their personal timing patternsand their maximum workload capacity.
了解服务员所服务的区域，他们的每日工作内容，工作时间及最大的工作量。
· The ability tomaintain a station chart and cover count for the restaurant.
明确各个区域的餐桌图及餐位数。
· The ability to ensureyou conform to the standards of service and personally ensure each guestreceives the highest quality of service.
了解酒店的服务标准，确保向顾客提供高质量的服务。
· The ability to greeteach guest promptly, courteously, graciously with eye contact, a smile and goodposture.
主动亲切地问候客人，微笑，与顾客目光交流，态度友好。
· The ability to checkguest's coats or packages when necessary.
如需要，帮顾客拿外套或行李。
· The ability to addressguests by name whenever possible.
如果可以，使用顾客的名字称呼对方。
· The ability to addressguest dissatisfaction immediately and inform the manager of the action taken.
如发觉顾客有所不满时需及时告知经理。
· The ability toanticipate the needs of guests while scanning the room constantly.
时常查看餐厅，及时满足顾客的需求。
· The ability to respondproperly in any hotel emergency or safety situation.
对于酒店任何的紧急事件或安全隐患做出及时的反应。
· The ability to performother tasks or projects as assigned by hotel management and staff.
能够完成酒店管理层或其他员工分配的任务或项目。
· Work harmoniously andprofessionally with co-workers and supervisors.
与员工和主管保持专业，和谐的工作关系。
What youbring:
岗位要求：
· Preferred sameexperience in related position with Four Seasons or other organization
有四季酒店或国际五星级酒店同等职位工作或实习经验优先考虑。
· Being calm and patientand be of service passion. Team player. Being fair and responsible. Be passionand love working.
冷静耐心，具备服务热情。有强烈的事业心与责任心，具备团队精神，秉公办事。
· Logic, eye fordetails, approachable and willing to help
逻辑性强、注重细节、平易近人及乐于帮助他人。
· Requires oralproficiency in Chinese
具备中文口语能力。
· Has a positiveattitude with a generous and uplifting team approach
具有积极的态度和慷慨、令人振奋的团队精神。
What we offer:
福利待遇：
·Competitive Salary, wages and benefits
具有竞争力的薪资及福利体系
·Excellent Training and Development opportunities
完善的培训与发展机会
·Complimentary Accommodationat other Four Seasons Hotels andResort
全球四季酒店及度假村免费住宿特权
·Complimentary Dry Cleaningfor Employee Uniforms
员工制服免费干洗服务
·Complimentary Employee Meals
免费员工工作餐
·Employee service awards
员工服务年限奖励
·Employee activities
丰富多彩的员工活动
Schedule &Hours:
工作时间安排：
·This is afull-time position
本岗位为全职职位
·Theworking hours will primarily by department, ability to work allshifts, weekends and holidays
工作时间将根据部门需求安排，需能适应轮班制（含周末及节假日值班）
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