This position is concerned with the efficient and
professional service of food and beverages, while ensuring guests receive
optimum service in accordance with the standards, policies and procedures of
this hotel and Hilton International.
本职位要求在餐厅服务的服务人员能为客人提供有效率以及专业的服务,在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务,令客人感到舒适满意。
1.
To maintain a high customer service focus by approaching your job with
the customers always in mind.
在整个工作过程中,始终保持高度的客户服务意识。
2.
To have a positive impact, taking personal responsibility and initiative
to resolve issues, always clearly communicating with both customers and
colleagues.
持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。
3.
To contribute ideas and
suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
4.
To actively promote the service and facilities of the Hilton Hotels to
guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
5.
To perform all duties and responsibilities in a manner that ensures your
safety and that of others in your workplace.
在工作过程中能够做好本职工作,保证自己及其他人的安全。
6.
Confidently knowing the food and
beverage menu contents and be able to explain them in detail to guests.
熟悉掌握菜单及饮料单上的内容,并可以详细的给客人做出解释。
7.
Understand dietary requirements and
offer appropriate suggestions.
了解健康食品的要求,并可以给出适当的建议。
8.
By completing checklist in product
knowledge.
能够达到产品知识的要求。
9.
Be able to make suggestions on the
menu that might suit guests of different nationalities.
可以根据不同国籍的客人推荐菜单上的食品。
10.
By knowing menu items of all other
outlets to recommend guests to other outlets.
了解其他餐厅的菜肴,以便向客人推荐。
11.
Confidently knowing opening hours of
all restaurants & Hotel outlets.
熟悉所有餐厅及酒店其他部门的营业时间。
12.
Being able to recommend other restaurants
& city attractions to Hotel guests.
可以向客人推荐其它具有吸引力的餐厅或场所。
13. By completing
checklist on preparing the restaurant for service.
在餐厅备餐的过程中严格遵守服务标准。
14. Greet guests
with a smile, offer assistance with coats, bags etc., and introduce yourself.
微笑服务,协助顾客就座、挂外套及背包等,并做自我介绍。
15. Ensure all
guests are escorted to a table, asked if they would prefer smoking or non
smoking.
保证客人都被引领入座并询问他们喜欢吸烟区或非吸烟区。
16. Follow up any
guest questions or queries immediately and if you don’t know the answer, check
with your Manager.
满足客人的各项要求,如不能立即回答客人的问题请与经理联系。
17. Ensure all
service procedures are carried out to the standards required.
确保所有服务都符合标准。
18. Make sure all
areas are cleaned and maintained in accordance with operating procedure.
确保所有区域与开始用餐时一样整洁。
19. Take personal
responsibility for the service experience of all guests in your designated
area.
服务时对所有客人尽职责。
20. Smile &
wish all guests a nice greeting as they enter & exit the restaurant, even
if they are not designated to your section.
在客人进入或离开餐厅是都面带微笑并问候客人,无论在任何服务区内。
21. Give guest
service the highest priority.
将服务客人放在首位。
22. Display
professional behavior at all times.
在工作过程中始终体现职业素质。
23. Avoid
offensive or impolite language.
避免使用冒犯或不礼貌的语言。
24. Report any
accidents/incidents to the Supervisor /Manager.
向上一级主管、经理汇报发生的任何事故。
25. Carries out
any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
Job Summary:
To provide 5 Star hospitality food and beverage service, throughout the restaurant/bar, maximizing guest’s experience, using STAR. To ensure guest satisfaction by providing excellent food and beverage service, in a friendly, competent and professional manner. Promoting a fun work environment and being a team player.
岗位概述:
使用明星服务标准,无论在餐厅或是酒吧为客人提供五星级的殷勤好客餐饮服务,最大限度的令客人满意。每位员工都会通过一线水准服务证书,接受培训员培训以备培训新入职员工并能独立、熟练上岗。以友好、娴熟的专业水准为客人提供出色的餐饮服务,确保客人满意。营造健康的工作环境并融入其中。
Job Knowledge / Skill:
High School Certificate / Tourism School Certificate.
Minimum 1 year F&B service experiences in 5 Star Hotel.
Well-groomed and presented and outgoing personality.
专业知识技能:
高中毕业或旅游学校毕业。
至少一年五星饭店餐饮服务经验。
良好的形象、个人展示能量及外向性格。
岗位职责/职位描述
The Four Seasons Hotel Dalian is looking for talent who shares a passion for excellence and who infuse enthusiasm into everything they do.
大连四季正在寻找你 - 对工作具有极大的热情,热爱你所从事的职业。
We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates:
我们聘用勤奋上进的人才作培训,在一个能令他们尽展所长的工作环境下, 让他们发挥出类拔萃的工作表现。我们的企业文化孕育了成功的事业,并给予多方面的回报。我们希望我们的同事能够:
Commitment to supportive teamwork and open communication
拥有良好的团队合作精神,并畅所欲言的沟通
Responsibility for ongoing enhancement of their skills and performance
持续的提高他们的工作技巧和表现
Recognition of personal accountability for their own actions and the outcomes of those actions
能够意识到自己行为所代表的责任及会导致的后果
An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company
充分了解自己行为会对客人、同事以及公司的形象产生的影响
Join Our Team加入我们
We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us."
Four Seasons Hotel Dalian provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.
我们的信念,首重于如何互相对待,彼此树立榜样, 在与宾客,商业伙伴和同事间的交往之中,我们致力寻求互相沟通谅解的方式,也希望能夠得到别人同样的对待
四季酒店向员工提供和客人一样的关怀,四季酒店从 1998 年起。获“财富”杂志评为一百家最理想的工作机构之一。
Key Responsibilities 主要工作职责
1. Work with other staff to serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods.
2. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
3. Work harmoniously and professionally with co-workers and supervisors.
1. 与其他同事共同提供优质服务。
2. 提前预期客人需要,确定满意并且提供建议,对于客人要求和疑问 及时、适当的回复。
3. 与其他同事和管理层共同协作,保持专业性。
Preferred Skill and Qualification 任职要求
1. University education or equivalent education.
2. Intermediate English ability.
1.大专及以上学历。
2.中等英语能力。
Learn more about what it is like to work at Four Seasons – Visit us:
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四季酒店官网职业机会:http://jobs.fourseasons.com/