Confidently knowing the food and beverage menucontents and be able to explain them in detail to guests.
熟悉掌握菜单及饮料单上的内容,并可以详细的给客人做出解释。
Understand dietary requirements and offer appropriate suggestions.
了解健康食品的要求,并可以给出适当的建议。
Undertakesteps/process to ensure that all areas of the restaurant are set are set to the standards required for breakfast, lunch and dinner. This also includes checking the cashier deskset-up & communicating with the Chefs about any details for the shift including how many reservations for the day.
遵守服务程序,保证餐厅的各个区域都符合早餐,午餐及晚餐的服务标准。其中包括收银台的准备工作,及和厨师交流餐厅预定的详细情况。
Ensureall service procedures are carried out to the standards required.
确保所有服务都符合标准。
Assist the restaurant managers with training all staff for ‘induction training’ and‘on the job training.
协助餐厅经理进行就职培训,及在职培训。
Provide leadership and direction for all staff while on duty by offering professional skills and leading by example.
通过体现自身的专业素质,为餐厅的其他员工树立良好榜样。
·In the absence of a Manager,
conducts shift briefings to ensure hotel activities and operational
requirements are known.
当经理不在场时,负责人才的监督和管理指导,确保部门的正常运行。
·Endeavour to resolve all
complaints during shift and logs all complaints in log book for further follow
up.
全力解决客人的投诉,并负责将所有投诉进行记录和跟进解决。
·Supervise cash handling and
banking procedures.
负责监督现金操作和交接程序。
·Prepare daily banking and cash
flow reports.
填写部门营业收入报表。
·Establish and instruct talent
in cash security procedures.
建立和指导人才正确处理现金程序。
·Deal with irregular payments.
处理非日常的付款。
·Supervise the maintenance of
service equipment.
监管和维护服务设备。
·Monitor standards of guest
facilities and services.
监督客人设施和服务标准。
·Control stock and monitor
security procedures.
控制库存和进行安全监督。
·Assist with menu and wine list
creation.
协助开发新菜单和酒水单。
·Drive sales to maximize
budgeted revenue.
推动销售达到收益最大化。
·Saving all kinds of expenses.
节约各项费用。
·Saving the energy cost.
节约能源。
·Works with superior in the
preparation and management of the department’s budget and is aware of financial
targets.
与上级一起,管理本部门财务预算。
·Implement working schedule
based on forecast, banquet reservation, group and VIP arrivals.
根据预测、宴会预订、团体餐的安排及重要宾客的人数来安排工作。
·Record sales, complaints,
solutions and equipment.
做好销售、宾客投诉、解决办法及相关人才、设备的记录。
·Make recommendations to
superior, improve working efficiency and sales so as to increase resources and
control cost.
给领导提出建议,提高工作效率,促进销售,并达到增源节支的目的。
· Responsible for guest
satisfaction and serving food and beverages.
负责客人满意度和餐饮服务。
· Monitors and supervises flow
of service at the assigned task.
监管和监督分配的任务的服务流程。
· Briefs personnel on
preparations, service and content of menu items.
指导人员做好准备、服务和理解菜单的内容。
· Performs duties common to all
waiters and other duties as may be assigned.
为所有服务员展示职责工作,如有安排,展示执行其他工作。
· Reports records of Sales,
guest complaints, solutions and all concerns pertaining to personnel or
equipment to Superiors.
向上级报告的销售记录,客人投拆、解决办法及所涉及的人员或设备。
· Takes orders, promotes
outlet’s specials and serves in accordance to the established standard.
负责下订单,推销部门特色菜,按照既定的标准服务客人。
· Carry out pre-service duties
and mis-en-place.
做好服务前的岗前职责和准备工作。
· Ensure grooming and general
appearance of talent conforms to Hotel standards.
确保人才的仪容仪表符合酒店标准。
· Ensure adequate supplies of
materials, and requisition for general supplies.
确保材料供应充足,并申请采购所需的物品。
· Ensure all fixtures and
operating equipment is in good working condition.
确保所有的设施和操作设备处于良好的工作状态。
· Ensure good general appearance
and maintenance of restaurant working areas.
确保餐厅的美观和维护工作。
· Carries out assigned duties.
完成分配的任务。
· Attention to detail,
perfectionist.
注重细节,追求完美。
· Takes every opportunity to be
a “sales person” and promote special events, promotions and facilities.
抓住一切机会成为一名“销售人员”,推广特殊活动、促销活动和设施。
· Good oral and written communication skills
良好的口头及书面沟通能力
· Experienced in all aspects of restaurants service
丰富的餐饮服务经验
· Hotel Restaurant Management graduate
酒店管理专业毕业
· Minimum 1 - 2 years Hotel experience with at least 1 year in a International operation environment
至少1-2年酒店工作经验,至少一年国际品牌酒店工作经验
· Must be well-presented and professionally groomed at all times
始终保持良好和专业的形象
·
Build and maintain positive
relationships with all internal customers and guests in order to exceed their
needs.
与所有的酒店客人建立并保持积极的关系。
·
Take action to address these
needs in order to exceed their expectations.
努力去预知客人需求以便满足并超出他们的需求。
·
Create a positive hotel image
in every interaction with internal and external customers.
在与国内外的客人交流时,努力保持酒店的正面形象。
·
Adhere to hotel brand
standards.
坚持酒店的品牌标准。
·
Maintain a high level of
product and service knowledge in order to explain and sell services and
facilities to guests.
保持高水平的酒店产品和服务知识,以便向客人解释和介绍相关的服务设施。
·
Assist guests and escort them
to locations within the hotel at their request.
在酒店内部,如果客人要求,一定要帮助客人并把他带到要去的酒店内的任何地方。
·
Maintain knowledge of special
programs and events in the hotel in order to recognize and respond to guests
needs.
对特殊活动和事件要有了解以便回答客人的需求。
·
Maintain current Hotel
information to be able to provide information to guests.
了解最新的酒店知识以提供给客人最新信息。
·
Implements Procedures which
enhance the guest experience.
执行正确的程序以提高客人的体验。
·
Deals diplomatically and
skillfully during guest interactions.
有礼貌,有技巧与客户进行接触。
·
Supervise cash handling and
banking procedures.
负责监督现金操作和交接程序。
·
Prepare daily banking and cash
flow reports.
填写部门营业收入报表。
·
Establish and instruct talent
in cash security procedures.
建立和指导人才正确处理现金程序。
·
Deal with irregular payments.
处理非日常的付款。
·
Supervise the maintenance of
service equipment.
监管和维护服务设备。
·
Monitor standards of guest
facilities and services.
监督客人设施和服务标准。
·
Control stock and monitor
security procedures.
控制库存和进行安全监督。
·
Assist with menu and wine list
creation.
协助开发新菜单和酒水单。
1. Conducts shift briefings to ensure hotel activities and operational requirements are known.
组织进行交接汇报会议,保证酒店日常活动以及运营有序。
2. Command English skills and knowledgeable of Chinese Culinary dictionary.
数量掌握英语技能以及广泛了解中餐知识。
3. At least 2 years experience in Chinese Restaurant.
至少两年的中餐厅的工作经验。
4. Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow-up.
解决好交接班时出现的投诉事件,解决不了的记录下来留待日后解决。
5. Supervise cash handling and banking procedures.
监督现金流动和存款程序。
Build andmaintain positive relationships with all internal customers and guests in orderto exceed their needs.
与所有的酒店客人建立并保持积极的关系。
Take actionto address these needs in order to exceed their expectations.
努力去预知客人需求以便满足并超出他们的需求。
Create apositive hotel image in every interaction with internal and external customers.
在与国内外的客人交流时,努力保持酒店的正面形象。
Adhere tohotel brand standards.
坚持酒店的品牌标准。
Maintainknowledge of special programs and events in the hotel in order to recognize andrespond to guests needs.
对特殊活动和事件要有了解以便回答客人的需求。
ImplementsProcedures which enhance the guest experience.
执行正确的程序以提高客人的体验。
Dealsdiplomatically and skillfully during guest interactions.
有礼貌,有技巧与客户进行接触。
Enhancesindividual performance, effective coaching, counseling or appropriatedelegation.
提高个人表现,有效指导、咨询或适当的授权。
Builds astrong teams which works well together and which is mutually supportive.
建立一个强大、合作、相互支持的团队。
Dealseffectively with underperformance.
有效地解决业绩不佳的问题。
Behavesdecisively, makes decisions as needed.
行为果断,需要时能做出决定。