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  • 北京 | 经验不限 | 本科

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 年底双薪
    • 员工生日礼物
    • 人性化管理
    国际高端酒店/5星级 | 500-999人
    发布于 12:31
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    Job summary:       To ensures the smooth and efficient running of Manor Club within the Rooms Division. ·           Managing smooth operation of Manor Club with highest level of services delivered to Manor Club guests·         Oversees and assists in the preparation and updates of the Manor Club Departmental Operations Manual.·           Maintaining healthy working environment to Manor’ associates·         Ensures that the team also provides excellent service to guests as appropriate.
  • 嘉兴 | 经验不限 | 学历不限

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    国内高端酒店/5星级 | 100-499人
    发布于 09:42
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    岗位职责Administration部门管理1. Assists to prepare and update the Front Office Departmental Operations Manual.协助准备和更新的部门操作手册2. Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.定期将酒店的餐厅信息,酒店设施和其他经营项目进行更新.3. Submits all guests/employees incident reports.提交所有关于客人或员工的意外事件报告.4. Reports and records “Lost and Found” items.上报并记录所有失物招领物品. Operations宾客服务1. Familiarize self with all kind of emergency procedures and take command post until a    hotel executive arrives and takes over during the emergency situations, such as-       Fire Precaution-       Bomb / Threat Incident-       Theft-       Elevator Trap Incident-       Blackout / Power Failure-       Injury / Accident of guest or associate-       Evacuation-       Undesirable Person熟悉所有关于紧急情况的处理程序,在酒店行政人员到达现场前作为最高指挥官负责处理紧急情况,例如:-       消防安全-       炸弹恐吓-       失窃-       电梯失灵-       停电-       客人或员工受伤-       紧急疏散-       不受欢迎的人2. Familiarize self with all front office policy and procedures.了解前厅部所有的政策和程序.3. Acquaint with the rate structure, room categories, F&B outlets and all kind of facilities  that provide in the hotel.熟悉价格策略,房间类型,餐厅以及酒店提供的所有服务项目和设施.4. Offer assistance to all sections at front office and supervise the lobby activities when the traffic is busy.协助前厅部所有部门的工作,在繁忙时段控维护好大堂的秩序.5. Coordinate with credit department for guest credit arrangement and billing instruction.与信贷部门协作,处理客人信用卡和账单安排.6. Attend daily briefing / debriefing and any monthly meeting on time.按时参加每日及每月例会.7. Handle guest’s complaint and special request tactfully, record down in internal log book and copy to the department concerned for necessary action taken.巧妙的处理客人投诉和特殊要求,在内部交班本做好记录并且提供给相关部门进行必要的跟进.8. Maintain the cleanliness of public areas and guest behaviour and take the corrective actions if necessary.保持公共区域的清洁,关注客人行为,如有必要加以更正.9. Inspect rooms assigned to VIP guests and make sure those rooms are in good condition with amenities prior to guests arrival.检查预抵VIP的房间,确保房间处于良好状态,致意品在客人到店前已经送至房间.10. Greet the VIP guest upon their arrival, check-in and escort to room. Bid farewell to them upon their departure from hotel.做好VIP客人到店的迎接工作,引领客人至房间办理入住手续,客人离店时在大堂送别客人.11. Warm greetings to regular guests upon their arrival.热情欢迎到店办理入住的散客.12. Conduct a courtesy call to the guests as required and assist to arrange the departure transportation if necessary.负责致电住店客人询问住店感受,询问是否有特殊需求,必要时为客人安排退房时的送机服务.13. Review all folios for VIP guests a night prior their departure as to avoid any irregular item was posted.检查所有次日退房VIP客人的账单,确保账单的准确性.14. Ensure the appropriate room assignment was given to the VIP guests.确保为每日到店的VIP客人分配好房间.15. Record and handle the turnaway / double up guests and arrange an alternative accommodation when the hotel is fully booked.记录并处理由于酒店满房而无法为客人安排房间的情况,向客人提供有选择性的其他酒店.16. Record all delivery of cash and valuables and keep them until collection by guests outsider.记录并转交所有现金和贵重物品给管家部,直到被客人或被授权人取走17. Assist Executive Housekeeper to keep valuable lost and found items if necessary.必要时协助管家部管家保管贵重的失物招领物品.18. Review the daily event board in regards of the hotel catering activities.检查每日的宴会记录板所记录的所有酒店当天的宴会活动.19. Arrange the appropriate amenities for guest who was not satisfied with the hotel service / facility or sick in hospital.为不满于酒店服务/设施或者生病的客人安排合适的致意品.20. Conduct a hotel tour for visitors if Sales department are not available.在销售部员工不在的情况下,安排客人参观酒店.21. Coordinate with security department and open the locked safe for in-house guest and checked-out room.与保安部协作开启住店及离店客人上锁的房间保险箱.22. Handle guest’s OOT, double-locked and unlocked as requested by guests.处理客人外宿,在客人要求下为房间双锁和解锁.23. Sort and review all incoming fax, email after office hours or during public holiday and    take immediate response if necessary.在后台办公室下班或公共假期时,检查并所有接到的传真,邮件分类,如有必要作出及时的回复.24. Problem solving in all outlets in the absence of F&B executive.在餐饮部管理人员不在的情况下,处理所有营业场所发生的问题25. Conduct floor patrol and hotel premises with security during overnight.夜班宾客服务经理负责与保安部一起巡视酒店所有区域.26. Routine patrol at fitness centre.例行检查酒店的健康中心.27. Prepare / save the necessary reports for the following days to review.准备和保存必须的报表以备日后使用.28. Review the guest in-house rate, check flash report, room analysis report etc…, assure all figures are accurate before circulate to executive committee member in the morning.检查在住客人房价,检查FLASH REPORT等,确保在次日行政人员看到这些数据前所有数据的准确性.29. Carries out any other reasonable duties and responsibilities as assigned.执行所有被委派合理的权利及责任.  Personnel人事方面1. Assists to ensure the punctuality and appearance of all Front Desk associates, making   sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.确保前台员工保持良好仪容仪表并准时到岗,穿着合适的制服,按照酒店和部门标准,保持高标准的卫生标准.2. Assists in the planning and implementation of effective training programmes for all Front Office associates in coordination with the Departmental Trainers.与培训经理协作计划并有效的执行前厅部员工的培训.3. Supports Departmental Trainers through on going feedback and assistance at monthly meetings.通过月度会议得到员工关于培训的反馈并向提供给部门培训师作为培训支持.4. Assist to develop the skills and effectiveness of all Front Office associates through the appropriate training, coaching, and/or mentoring.通过有效的培训,辅导和指导,发展并提升前厅部员工的技能及效率.5. Assists to prepare and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators.根据工作需要准备及发布每周排班表.6. Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.鼓励前厅部员工主动创造,接受挑战并关注员工参与达到最佳运营效果7. Ensures that associates follow all hotel, company and local rules, policies and regulations     relating to fire and hazard safety, and security.确保所有前厅部员工遵从有关酒店,公司及本地的消防,保安及危机处理的条例,政策. Other Duties其他职责1. Attends and contributes to all training sessions and meetings as required.出席及参与所有有关的培训及会议.2. Exercises responsible management and behaviour at all times and positively representing the hotel management team and New World Hospitality.始终以积极的态度和行为以代表酒店管理层和新世界酒店管理集团.3. Maintains strong, professional relationship with relevant representatives from competitor     hotels, business partners, other organisations, travel agencies, local business groups and airlines.与有关同行,生意伙伴及其他组织,旅行社,本地商业集团和航空公司保持良好,紧密及专业的关系.4. Reads the hotel's Employee Handbook and have an understanding of and adhere to the   hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.熟读并了解员工手册内的相关酒店条例,政策,及有关消防,卫生,健康,安全及电脑系统程序及守则.5. Ensures high standards of personal presentation and grooming.确保高标准个人谈吐及仪容仪表.6. Carries out any other reasonable duties and responsibilities as assigned.执行所有被委派合理的权利及责任.
  • 苏州 | 经验不限 | 大专 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 员工生日礼物
    • 集团内部调动
    • 员工公寓
    • 悦关爱
    • 集团免费房
    • 凯悦之星
    • 在线培训
    • 员工工作餐
    国际高端酒店/5星级 | 100-499人
    发布于 09:00
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    You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Regency Club Manager is responsible to ensure the smooth operation of the hotel's executive floor, including check-in and check-out of guests, as well as the running of the executive floor lounge.
  • 上海-闵行区 | 经验不限 | 学历不限 | 提供食宿

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    国际高端酒店/5星级 | 100-499人
    发布于 09:53
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    岗位职责1、建立行政楼层的操作表,直接管理及领导行政楼层。2、运用管理技巧调动和提高员工工作积极性。3、同所有的宾客建立良好的公共关系。4、保证行政楼层在整洁的环境下为宾客提供服务。5、迎接VIP宾客到店及陪同到房间。6、与前台紧密联系确保行政楼层各信息和工作的准确性。7、亲自接受宾客投诉及有效地及时处理。岗位要求1、仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际。2、能用流利的英语从事前厅服务。3、熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪;熟练运用电脑。
  • 沈阳 | 5年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 午餐补贴
    • 员工生日礼物
    • 人性化管理
    国际高端酒店/5星级 | 500-999人
    发布于 11:46
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    工作职责1、协助前厅部所有部门的工作在繁忙时段控维护好大堂的秩序2、建立和保持行政酒廊高标准的服务质量 向行政酒廊的客人展现礼貌专业的服务精神。3、负责行政酒廊的日常工作。4、根据预订要求安排合适的房间给客人。5、检查所有房间 确保物品设置完好房间状况良好。6、 以友善乐于助人的态度协助提供行政酒廊商务中心的服务。7、根据设施设备和相关服务定价向客人作出解释。8、保持管理层与客人之间的良好关系 迅速解决客人投诉。9、解决客人投诉 使客人满意 同时维护酒店形象。10、根据客人的要求和投诉 采取行动 并展示给客人。11、当解决投诉时 时刻注意让客人感到我们的关注。12、确保给行政酒廊的客人提供高效熟练的餐饮服务。13、与厨房保持沟通以确保餐食质量。14、检查当天预期抵达报表 确认是否需要给客人安排客房赠品。15、负责为客人介绍房间设施。16、所有的贵宾预订均需提前准备免费的水果鲜花。17、确保水果鲜花赠品单立即下发 赠品在客人抵达前已经摆入房间。18、客人抵达前准备好钥匙和房卡。20、检查贵宾预留的房间 发现问题及时通知客人房部进行维修和清洁 确保赠品到位。岗位要求   最少1年的管理经验或在酒店有2年的同岗位工作经验。   良好的中文沟通技巧以及一定的英语听说读写能力。   有热情与各界人士建立联系并相互协作。   在酒店及团队中有远大梦想并引领创新。   对于新科技及流行时尚保有好奇心。   渴望学习并通过探索各种可能性不断成长。
  • 杭州 | 2年以上 | 大专

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 包吃包住
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 08:49
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    Provide exceptional concierge information to guests about local and area attractions, restaurants, theatres, special events and other available services.  Information will be clear, concise and accurate.为行政楼层的客人提供关于本地景点、饭店、剧院、其他特殊活动等清晰、简明和准确的礼宾信息。Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.进行每日巡视以确保LQA在对客服务中被遵守和执行。Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.积极参与部门日常运营,以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。Personal involvement in the arrival, rooming, and departure of key/VIP guests.参与到贵宾的入住、房间介绍以及离店中。Ensures that all Executive Floor Standard Operating Policies and Procedures are adhered. Monitor maintenance and development of the physical Executive Floor product.确保所有行政楼层的运营标准和程序都得到严格地执行。管控行政楼层物品的维护和更新。Knowledge and Experience知识和经验Minimum three (3) years relevant experience in a similar position in a renown international hotel brand在国际酒店内从事至少三年类似岗位的经验PMS and Office software knowledge熟悉并掌握Opera酒店管理系统和各类办公软件Excellent oral and written skills in Mandarin and English优秀的中英文听说读写能力Excellent experience in both Front Office and Food & Beverage operations同时具备优秀的餐饮和前厅运营经验Familiar with LCAH processes or other loyalty programmes熟悉雅高乐雅会或其他忠诚会员计划To manage guest experience, understands and can use reporting RPS, etc.了解如何管理宾客体验系统,并可熟练使用报表工具对其进行分析 Competencies 技能Strong organizational & leadership skills优秀的组织能力和领导能力Analytical skills a must combined with creativity and initiative结合了创造性和主动性的分析能力Excellent interpersonal & communication skills优秀的人际关系和沟通能力Highly organized, quality and results oriented person极具计划性,并以质量和结果为导向Service oriented with an eye for details以服务为导向的敏锐洞察力Confidently able to resolve problems and make decisions自信的解决问题与决策的能力Good presentation, influencing and training skills优秀的表达、影响和培训能力Change effectively适应性强,灵活并能有效地接受和应对变化Effective management style,  approachable有效的管理风格,平易近人 
  • 儋州 | 5年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 人性化管理
    • 年终奖金
    • 带薪病假
    • 提供食宿
    国际高端酒店/5星级 | 100-499人
    发布于 12:18
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    Required Qualifications 必要的资历要求:1. Considerable skill in the use of a calculator to perform moderately complex mathematical calculations without error.   能运用工具准确无误的进行各种数据运算2. Ability to read, Listen and communicate effectively in English, both verbally and in writing.  能用英语有效的倾听和进行沟通3. Ability to access and accurately input information using a moderately complex computer system.  熟练操作酒店电脑系统4. Ability to effectively deal with internal and external customers , some of whom will require high levels of patience , tact and diplomacy to     defuse anger , collect accurate information and resolve conflicts.  擅长处理宾客关系,能有效快速的应对处理各种问题5. Interpersonal skills to provide overall guest satisfaction.  以较强的人际交往能力提高客人满意度6. Ability to work under pressure and deal with stressful situations during busy periods.  能在强压下胜任工作7. Strong leadership and communication skills  领导和沟通能力强
  • 苏州 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 管理规范
    • 员工生日礼物
    • 人性化管理
    • 时尚
    • 设计
    • 音乐
    • 活力
    国际高端酒店/5星级 | 500-999人
    发布于 10:23
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    Den - Club & VIP Service Manager/Asst.Manager 乐窝-贵宾服务经理/副经理Create a hospitable and professional atmosphere in your area to ensure total guest satisfaction through a personalized service and a VIP/repeat guest recognition program.Responsible for all aspects of hotel guest services operations.通过个性化的服务和专业待客流程,创建一个好客和专业的气氛,以确保客人的满意度。需要照看待客服务的各个方面。Responsible for leading the operations of the W Lounge and Welcome Experience team, including managing inventory, ensuring hotel service, hygiene and security standards are met, and coaching the team of Welcome Experience  to ensure high levels of service are provided to our guests. Furthermore assist Director of Welcome in overseeing the handling of VIP arrivals and arrangements, and ensuring that the Welcome Experiment teams operations run as expected.负责W廊和迎宾体验团队的日常工作,包括管理库存,保证日常宾客服务,卫生和安保工作按标准进行,并带领迎宾体验团队为客人提供高水准的服务。同时协助迎宾总监做好VIP的接待安排工作。Able to educate and energize talents to actively collect, record guest preferences and act upon guest requests/complains.能够督导和激励英才积极收集,记录客人的喜好,并在客人有要求或投诉时及时做出应对。
  • 中山 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 包吃包住
    • 员工生日礼物
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 08:26
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    岗位职责1.直接管理及领导行政楼层;2.运用管理技巧调动和提高员工工作积极性;3.同所有的宾客建立良好的公共关系;4.保证行政楼层在整洁的环境下为宾客提供服务;5.迎接VIP宾客到店及陪同到房间;6.与前台紧密联系确保行政楼层各信息和工作的准确性;7.亲自接受宾客投诉及有效地及时处理。岗位要求1.大专学历或同等文化程度。具有前台工作3年以上的经历,前厅工作5年以上经历。2.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际。3.能用流利的英语从事前厅服务。4.熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪;熟练运用电脑。
  • 北京 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 年底双薪
    • 员工生日礼物
    • 人性化管理
    国际高端酒店/5星级 | 500-999人
    发布于 08:42
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    • 投递简历
    投递较多
    投递较多
    岗位职责1.协助管理及领导行政楼层;2.运用管理技巧调动和提高员工工作积极性;3.同所有的宾客建立良好的公共关系;4.保证行政楼层在整洁的环境下为宾客提供服务;5.迎接VIP宾客到店及陪同到房间;6.与前台紧密联系确保行政楼层各信息和工作的准确性;7.亲自接受宾客投诉及有效地及时处理。岗位要求1.大专学历或同等文化程度。具有前台工作3年以上的经历,前厅工作5年以上经历。2.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际。3.能用流利的英语从事前厅服务。4.熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪;熟练运用电脑。
  • 日照 | 5年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 帅哥多
    • 美女多
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 09:23
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    • 投递简历
    岗位职责1、建立行政楼层的操作表,直接管理及领导行政楼层。2、运用管理技巧调动和提高员工工作积极性。3、同所有的宾客建立良好的公共关系。4、保证行政楼层在整洁的环境下为宾客提供服务。5、迎接VIP宾客到店及陪同到房间。6、与前台紧密联系确保行政楼层各信息和工作的准确性。7、亲自接受宾客投诉及有效地及时处理。岗位要求1、大专学历或同等文化程度。具有相关工作3年以上的经历。2、仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际。3、能用流利的英语从事前厅服务。4、熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪;熟练运用电脑。
  • 北京-西城区 | 经验不限 | 学历不限

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 帅哥多
    • 美女多
    • 员工生日礼物
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 08:58
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    • 投递简历
    岗位职责1.直接管理及领导行政楼层;2.运用管理技巧调动和提高员工工作积极性;3.同所有的宾客建立良好的公共关系;4.保证行政楼层在整洁的环境下为宾客提供服务;5.迎接VIP宾客到店及陪同到房间;6.与前台紧密联系确保行政楼层各信息和工作的准确性;7.亲自接受宾客投诉及有效地及时处理。岗位要求1.具有前台工作3年以上的经历,前厅工作5年以上经历。2.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际。3.能用流利的英语从事前厅服务。4.熟悉前厅管理专业知识和接待礼节礼仪;熟练运用系统。
  • 福州 | 5年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 包吃包住
    • 年度旅游
    • 员工生日礼物
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 09:29
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    • 投递简历
    岗位职责1、建立行政楼层的操作表,直接管理及领导行政楼层。2、运用管理技巧调动和提高员工工作积极性。3、同所有的宾客建立良好的公共关系。4、保证行政楼层在整洁的环境下为宾客提供服务。5、迎接VIP宾客到店及陪同到房间。6、与前台紧密联系确保行政楼层各信息和工作的准确性。7、亲自接受宾客投诉及有效地及时处理。岗位要求1、大专学历或同等文化程度。具有前台工作2年以上的经历,前厅工作5年以上经历。2、仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际。3、能用流利的英语从事前厅服务。4、熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪;熟练运用电脑。
  • 绍兴 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 包吃包住
    • 年度旅游
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 09:11
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    • 投递简历
    职位陈述热情友好的问候客人,确保提供高效一致的服务。对入住期间的各种需求和问题予以快速解决,销售酒店各项产品确保利润最大化。 我的具体职责是什么? 职位概述·         根据预订优质快速的为客人办理入住手续,确认相关信息,如:房价,人数等,依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员,吸引新会员的加入。指引去房间的方向并解释房卡的使用方法,向客人分发礼物等。·         确保入住期间的各项需求能有效满足,帮助客人办理外币兑换及结帐手续。接收现金,信用卡,旅行支票,公司或第三方付费等付款方式。·         热情友好的问候客人,对客人的合理需求予以积极恰当的回应。准确提供各种信息如:酒店营业场所的营业时间及VIP促销计划等。·         对自己权限范围内不能予以解决的问题和需求,及时反馈给相应部门和人员予以解决。·         礼貌的接听所有来电,及时恰当的处理各种邮件、传真和包裹,对于客人的特殊要求予以交接班。·         成着冷静的应对和处理各类客人投诉,如:客人对价格不满,空调或供暖系统的不足等。·         积极的工作,友好的为客人提供服务。·         积极参加所需的各种培训,提高工作能力。·         致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。·         在团队中起到积极作用,有效的沟通,确保达到目标。·         为顾客提供热情周到的服务,有宾至如归感。·         依照预订为客人办理入住,核对预订信息,希尔顿荣誉客会号及航空公司会员号,确保入住登记表的完整性及付款方式安全有效。·         将客人送至客房,介绍客房布局,确保行李及时送达。·         抓住商机,用合理的方式提高酒店收入,确保客人物有所值。·         如有可能用客人的母语与其交流。·         沉着冷静应对各种突发问题,如换房,信用额度等。·         坚持酒店安全制度、紧急情况处理规定和程序。·         确保员工充分的理解并遵守员工手册内容。·         如有必要,该部门有权更改或补充该职位描述。·         完成任何其他合理的职责和被指派的职责。 我们寻找什么样的人才?希尔顿前厅部经理始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位,您的态度、行为、技能和价值观应符合下列标准:·         能运用计算器材准确无误的进行各种数据运算。·         能用英语有效的倾听和进行沟通。·         熟练操作酒店电脑系统。·         领导能力和沟通能强。·         擅长于处理宾客关系,能有效快速的应对处理各种问题。·         以较强的人际交往能力提高客人满意度。·         能在强压下胜任工作。·         三至五年相关工作经验者优先。 服务于希尔顿将会如何?希尔顿全球是国际最具知名度的酒店管理公司之一,其下品牌包括从豪华的全面服务酒店,度假村到公寓式酒店以及中端酒店等。近一个世纪,希尔顿全球致力于通过全球品牌. 延续为全球客户提供优质服务的传统,坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景‘让世界充满阳光,让大家都感受到热情的温暖’ –让世界充满阳光,让大家都感受到热情的温暖,提供与众不同的卓越体验,让每位宾客在每家酒店的每次住宿都倍感满意” 团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时,我们的惊人的团队成员的是希尔顿的核心所在! 
  • 广州 | 5年以上 | 大专 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 帅哥多
    • 美女多
    • 包吃包住
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 10:05
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    • 投递简历
    岗位职责:1.热情友好的问候客人,确保提供高效一致的服务。对入住期间的各种需求和问题予以快速解决,销售酒店各项产品确保利润最大化。2.确保入住期间的各项需求能有效满足,帮助客人办理外币兑换及结帐手续。接收现金,信用卡,旅行支票,公司或第三方付费等付款方式。3.热情友好的问候客人,对客人的合理需求予以积极恰当的回应。准确提供各种信息如:酒店营业场所的营业时间及VIP促销计划等。4.成着冷静的应对和处理各类客人投诉,积极的工作,友好的为客人提供服务。5.致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。6.在团队中起到积极作用,有效的沟通,确保达到目标。7.确保VIP客人个性化服务待遇,为顾客提供热情周到的服务,有宾至如归感。8.引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。9.确保完成行政楼层每日的任务,其中包括但不仅限于工作的监督,房间分配,报告,信用额度核对,电脑数据备份及主帐的核对等。岗位要求:1.擅长于处理宾客关系,能有效快速的应对处理各种问题。2.以较强的人际交往能力提高客人满意度。3.能用英语有效的倾听和进行沟通。4.领导能力和沟通能强。
  • 河源 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 员工生日礼物
    • 人性化管理
    国内高端酒店/5星级 | 50-99人
    发布于 08:40
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    • 投递简历
      岗位职责:1.掌握所辖客房的状况。2.检查客房部的设施和管理,抽查本部门工作质量及工作效率。3.负责对部门的工作策划,督导,与本部门的资金预算。4.熟悉部门的运作情况,处理每天的事务,发现问题及时进行指导。5.留意宾客动态,处理一般性的宾客投诉,有重大事故时须向部门经理报告。职位要求:1.高中毕业学历或同等文化程度。2.有较强的组织能力及协调能力。3.从事楼层主管工作3年以上。4.熟悉客房管理专业知识、熟练运用电脑。 
  • 嘉兴 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 09:36
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    • 投递简历
    1.Leads and motivates team members by leading by example and employing competent and consistent management practices.通过训练领导和激发团队员工。2.Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required积极地培训,让员工保持水平一致。3.Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.训导团队,提高员工水平,激励他们完成目标。4.Manage turn over to maintain reasonable ratio.控制酒店员工的流失率。5.Maintains discipline amongst team members, ensuring consistency in accordance with the team member handbook, PRC Labor Law and HR guidelines. Distributes appropriate discipline when and where required.确保员工手册,相关劳动法,HR指南的一致性,如有违反,纪律处分。6.Is involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.训练和发展有潜力的员工,令其有更好的职业前景。7.Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,为酒店发展提供建议,有创新精神,为顾客提供品质服务。8.Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.负责新员工的培训,使其尽快胜任工作,并告知酒店的要求。9.Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.为顾客提供热情服务,让他们有回家的感觉。10.Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonors and Frequent Flyer Number enquired about, and method of payment secured.登记客人,确保客人信息完整填写并确认,按照希尔顿荣誉会员和飞行里程会员的要求服务和发展会员,同时确认付款方式。11.Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner.将客人送至客房,介绍客房布局,确保行李及时递送等。12.Handles complaints promptly and efficiently, taking the necessary action, and informing Guest service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知宾客关系经理。回访客人,确保客人对解决方法满意。13.Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.维护顾客档案和信息,确保有效的预定。
  • 西双版纳 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 帅哥多
    • 包吃包住
    • 员工生日礼物
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 12:56
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    • 投递简历
    岗位职责1、建立行政楼层的操作表,直接管理及领导行政楼层。2、运用管理技巧调动和提高员工工作积极性。3、同所有的宾客建立良好的公共关系。4、保证行政楼层在整洁的环境下为宾客提供服务。5、迎接VIP宾客到店及陪同到房间。6、与前台紧密联系确保行政楼层各信息和工作的准确性。7、亲自接受宾客投诉及有效地及时处理。岗位要求1、大专学历或同等文化程度。具有前台工作5年以上的经历。2、仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际。3、能用流利的英语从事前厅服务。4、熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪;熟练运用电脑。
  • 广州 | 2年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 生日派对
    • 月休八天
    • 节日福利
    • 年终奖金
    • 职业规划
    国内高端酒店/5星级 | 1000-2000人
    发布于 04-16
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    【任职条件】1、行政楼层经理要熟悉楼层的接待服务程序,善于掌握宾客的服务要求;2、灵活处理宾客的各类问题,快捷妥当地为宾客做好一切安排,同时与常客交流感情并与新客建立友好关系;3、具备热情主动的工作态度和团结协作精神,掌握良好的社交礼仪和沟通技巧;4、熟练使用各种办公自动化设备,具备良好的英语水平。【工作描述】行政楼层经理是行政楼层的高级行政主管。行政楼层经理要熟悉楼层的接待服务程序,善于掌握宾客的服务要求,灵活处理宾客的各类问题,快捷妥当地为宾客做好一切安排,同时与常客交流感情并与新客建立友好关系。行政楼层经理需具备良好的英语水平、丰富的前厅工作经验、热情好客的性格和一丝不苟的服务精神。行政楼层经理的工作直接向前厅经理负责。
  • 西安 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 帅哥多
    • 美女多
    • 包吃包住
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 04-17
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    Do you see yourself as a Hotel Club Lounge Manager?您认为自己是优秀的酒店行政楼层经理吗?What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.您的激情是什么?无论您的爱好是网球、购物或是卡拉OK,在洲际酒店集团,我们都对您非常欢迎。洲际酒店集团希望招募到那些把同样的关注和激情如同付诸于他们的爱好那样投入到工作中的人 - 那些用心对待客人每件事情的员工。目前我们在招募更多这样的员工加入我们充满动力与活力的团队。 Job Description,工作职责:• Maintain the daily operation of Club IC, and ensure maximum guest satisfaction.• 维持俱乐部的日常营运工作,确保实现最大的客人满意度。• Oversees and directs all aspects of Telecommunication services to achieve the highest possible guest satisfaction.• 对所有通讯方面的服务进行监督和指导,以取得最大的客户满意度。• Work with the superior to establish and manage departmental budget.• 配合高层制定和管理部门预算,牢记财经目标。• To be aware of the departmental financial objectives and ensure all opportunities for increasing sales are seized.• 了解本部门的财务计划并确保利用一切机会提升营业额。。• To ensure that effective controls are in place in order to maximize revenues.• 确保有效监控以保证酒店利润最大化。• To ensure the work and holiday scheduling of personnel is in accordance with the hotels, operational and financial demands.• 依照营运和财务需求合理安排所有通讯部员工的工作和节假日安排。• To implement strategies to maximize the use of the Club IC/GSC/BC and meeting facilities.• 有效监管确保行政酒廊/宾客服务中心/商务中心和会议设施的最大利用率。• Keep good communication with colleagues, other departments and superiors, work better together to offer the memorable stay experience to the guests.• 和同事之间,部门之间,领导之间,保持沟通,互相信任,合作共赢,给客人提供令人难忘的住宿体验• Focus on department matters, provide and share the optimal solutions and ideas.• 部门关注的问题,提供最好的解决方案,分享发现最好的方法。• Clear understanding of their roles and others how to affect the customer satisfaction of the guest, employees and departments.• 明确了解自己和其他人的角色如何影响客人的客人满意度,雇员和部门的工作。• Establish and maintain positive relations with the guest to meet theirs needs.• 与所有的客人建立和保持积极的关系,方便满足他们的需要。• Take actions to meet guests’ needs, to beyond their expectation.• 采取行动达到客人的这些需要,以此来超过他们的预期。• Maintain a positive attitude of the hotel when communicate with the guests.• 和客人沟通时候,要保持积极的酒店形象。• Maintain the high standard of the hotel products and service to promote our service.• 保持酒店产品和服务的高标准,以此来向客人推销、售卖我们的服务。• To ensure Hotel’s Fire, Health and Safety Procedures are implemented.• 确保酒店的防火消防,安全保全,健康等相关政策被有效贯彻执行。• Encourages the highest possible standard of environmental management.• 鼓励在周遭环境管理许可下达成最高服务标准。Ideally, you'll have我们希望我们的候选人• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.• 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。•  Proficient in the use of Microsoft Office and Front Office System.•  熟练使用微软办公软件和前台系统。•  Problem solving and organizational abilities.•  具有解决问题和组织能力。•  Fluent Chinese speaking and good speaking English and writing English abilities.•  流利的中文,具备优秀的英语沟通及读写能力。• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.• 具有酒店行政管理,酒店管理或相当的大专学历或专业证书。• 3 years experience in Reception or Executive Lounge or Guest Service Centre or related discipline including supervisory experience, or an equivalent combination of education and experience. Proven or demonstrated Supervisor abilities, taking initiative, leadership, problem solving, decision making, prioritizing, delegation, training and developing subordinates, producing results, (results-oriented), goal setting.• 3年以上接待或行政楼层或总机工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景。具有管理潜质,行事积极,有领导才能和解决问题的能力以及决策能力,行为举止端庄,能培训和辅导下属,以结果为导向,并具有目标设定的能力。
  • 宁波 | 2年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 包吃包住
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 09:21
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    1、帮助行政楼层宾客做好入住及退房工作。2、检查并确保为重要宾客所预分的房间已经就绪,所有的小礼物在宾客抵达前已经放入宾客房间、3、在宾客入住时为宾客提供欢迎茶服务,引领客人到房间并向宾客介绍酒店的设施。4、推销酒店的餐厅并为他们提供预订服务。5、迎接并陪同抵达的重要宾客,在宾客离店时应向客人道别。6、同前台员工密切合作以确保宾客住顺畅,为行政楼层宾客提供下午茶服务。7、阅读工作日志并签字,注意板面上的最后一条通知并落实。
  • 苏州 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 包吃包住
    • 年度旅游
    • 员工生日礼物
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 11:37
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    岗位职责1、建立行政楼层的操作表,直接管理及领导行政楼层。2、运用管理技巧调动和提高员工工作积极性。3、同所有的宾客建立良好的公共关系。4、保证行政楼层在整洁的环境下为宾客提供服务。5、迎接VIP宾客到店及陪同到房间。6、与前台紧密联系确保行政楼层各信息和工作的准确性。7、亲自接受宾客投诉及有效地及时处理。岗位要求1、大专学历或同等文化程度。具有前台工作2年以上的经历,前厅工作2 年以上经历。2、仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际。3、能用流利的英语从事前厅服务。4、熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪;熟练运用电脑。
  • 上海-浦东新区 | 经验不限 | 学历不限

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 午餐补贴
    • 年度旅游
    • 员工生日礼物
    全服务中档酒店/4星级 | 100-499人
    发布于 04-17
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    每班检查当日抵店客人信息,包括贵宾、万豪旅享家客人、常规客人、团队的情况以及特别要求与所有部门保持良好的工作关系熟悉行政楼层工作标准及程序按照万怡的政策和程序处理无法发现预订记录和酒店客满时婉拒客人入住的情况向管理层汇报饭店运行过程中的不足和不合理行为维持对酒店房价、折扣、包价、饭店设施、特别事件的全面了解
  • 上海-闵行区 | 经验不限 | 大专

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 员工生日礼物
    • 英语培训
    • 团队建设
    • 希尔顿员工价
    国际高端酒店/5星级 | 100-499人
    发布于 04-16
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    Principle Responsibilities & Position Purpose:职责目标:Assists the Front Office Manager in administration and manage all Executive Lounge operation profitability cost control and quality standards,  ensure total guest satisfaction throughout their stay at the hotel by ensuring that enquiries receive responses and advise and information is delivered when requested. Ccoordinate efficiently  day to day operation of the Executive Lounge and Executive floors, and provide leadership to the frontline level.协助前厅经理管理行政楼层运作,包括利润最大化,控制成本和服务质量, 确保顾客满意度,有效的领导行政楼层和行政客房的各项运作。Responsible for assisting in the execution of daily operations activities including Culinary, Food and Beverage and Front Office position and work with employees to carry out guest arrival and departure procedures and maintain the Executive Lounge and Floow cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.负责协助执行行政楼层的日常运营,包括厨房,餐饮和前厅职位,并与员工一起执行客人到达和离开的程序,保持行政酒廊和行政楼层的清洁标准。确保客人和员工的满意度并达到营业预算。Essential Responsibilities:基本职责: Communicates clearly and effectively written  and oral communication  to provide clear direction to staff. Observes staff performance and encourages employee and identify and encourage improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for Executive Lounge staff. Monitor Executive Lounge traffic and work with the executive team to forecast needs and make staffing adjustments .与员工有效的沟通,提供明确指示,关注员工的表现并给予激励。依相关程序面试,挑选,培训,督导,评估,管理前厅部所有员工。维持行政楼层的秩序,根据需求进行人员调配。Reviews VIP reservations and ensure proper handling of VIPs and groups, administer amenity orders, and resumes for incoming guests. Updates system by inputting inventory and non-inventory groups. Monitors special reservation requests handling and overseeing rate changes of in-house guests.关注VIP及有特殊要求的预订,及时更新系统相关信息,确保VIP及团队预订的良好运作。监督住店客人房价变更情况。Computes daily payroll, schedules, and other reports. Analyzes data and makes decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures.估算每日薪酬,进程表及相关报表。根据之前的经验及详细预订情况对数据进行分析,预测每周及每日的预抵和预离。Manage Executive Lounge staff, resolves guest concerns promptly and efficiently, and implements resolutions by using discretion and judgment.管理行政楼层员工,运用用敏锐的判断力和决断力解决客户的问题。Leads and motivates team members by leading by example and employing competent and consistent management practices.通过训练及一致的管理,领导和激励团队员工.Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required。积极地参加职业培训,让员工保持水平一致。Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.做队员的导师,提高员工水平,促进他们完成所设立的目标。Maintains discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labour Law and HR guidelines. Distributes appropriate discipline when and where required.确保员工手册,中国的劳动法,HR指南的一致性,必要的时候提供培训。Conducts PDR’s, 1:1 meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards.根据希尔顿绩效评估标准,进行1:1的面谈,确保对每个员工的公平,为员工提供继续发展的平台。Is involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.培训部门高潜能员工,促进工作水平的提高及进一步的职业规划。Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.简单易懂的培训新员工,使其尽快达到胜任工作的最低标准,了解公司的期许与要求。Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.为顾客提供热情周到的服务,有宾至如归感。Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired about, and method of payment secured.依照预订为客人办理入住,核对预订信息,希尔顿荣誉客会号及航空公司会员号,确保入住登记表的完整性及付款方式安全有效。Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner.将客人送至客房,介绍客房布局,确保行李及时送达。Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.维护顾客档案和信息,确保预订的有效性和准确性。Acts as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.作为VIP客人最先联系到的部门,要确保他们的个性化服务。Allocates rooms in accordance to the guests reservation, preference and remarks, maintaining a systemized and sales focused approach to room inventory management.按照客人的预定或喜好安排房间,并做详细目录管理。Prints Welcome letters from the Guest Relation Manager, and for 1st time stay HHonours guests, arranges welcome cards and ensure that they are placed in guest rooms or handed over at the time of arrival.从宾客关系经理处打印希尔顿荣誉客会会员卡,并确保欢迎卡及时置于会员入住的房间。Coordinates with Amenity Butlers that all guest supplies and amenities are offered and replenished to the required  VIP level and for special occasions – ie. Birthday’s and Honeymoon’s.为VIP客人或特殊场合安排活动,例如:过生日和度蜜月的宾客。Facilitate the operation of the VIP gift amenity menu, by offering it to guests, and ensuring that VIP’s receive their chosen amenity item.提供VIP宾客礼遇的单页,确保宾客享用到所有礼遇。Liaises with Sales, Reservations and the Business Development team to handle corporate guests.协销售,预定和商业发展团队共同为客人提供服务。Provides extra services for VIP guests including offering refreshments, cold towels and other courtesies upon arrival.为VIP宾客提供额外的服务,包括点心,饮料,毛巾等。Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received.引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。Carries out ticket reconfirmation, safari bookings and makes guest reservations when required.如有需求,帮助客人完成机票确认和旅行预订等。Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions and ensuring that all guests folios are correct.确保所有帐单消费的精准性,为客人提供高效快捷的结帐服务。Inputs information in to Fidelio regarding guests, ensuring accuracy and that all details are completed and that the information can be clearly understood by other team members.将准确完整的信息录入酒店管理系统,以便大家分享。Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.遵循希尔顿品牌标准。Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.掌握希尔顿酒店集团的基本概况。Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel.了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。Ensure that the overall appearance of the Executive lounge is neat and tidy at all times.确保行政楼层的整洁。Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts.确保和前台及其他部门间的有效沟通交流,特别是客房部,餐饮部等。Maintains the hotel systems to ensure accuracy of information and data, and that it is easy to use and operated in an organized and systemized way. Also Ensures that the Reception Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.保持酒店数据的精准性,便于操作。维持设施设备的正常运做和工作区域的清洁。Prepares the Executive Lounge for F&B service, monitoring service and preparation areas to ensure cleanliness and presentation standards. Meets and greets regular and normal guests during the service, ensuring satisfaction.为行政楼层提供餐饮服务,监督管理使行政楼层随时都处于最佳状态。问候行政楼层的客人和常客确保客户满意度。Ensures that the day-to-day functions of the Executive floors are completed. Including but not limited to Guest Services Manager’s checklist, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, Discount and rate discrepancies, and registration cards.确保完成行政楼层每日的任务,包括核对清单,报告,房间安排,信用额度核对,折扣及房价差异,入住登记单,系统数据备份等。Checks Registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is actioned upon.核对入住登记表,会议及活动信息,预订备份等。 Completes reports where and when requested, ensuring that they are complete and delivered on time to the respected party.如有要求,提供完整的报告,并及时送至所需部门。Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.确保信息的有效传递,尚未完成的事情逐一移交至有关人员,让宾客满意。参加日常例会及其他会议。Inspects all VIP rooms prior to arrival and greet VIP guests personally. Manage the performance of the Executive Lounge in the hotel.在到达前检查所有VIP客户并亲自问候VIP的客人。管理酒店行政酒廊的各项工作。Flexibility to respond to arrange of different work situations.灵活应对不同工作情况的安排。Monitors food hygiene and food service standards. Coordinates with Executive Chef regarding food presentation.监督食品卫生和食品服务标准。与行政总厨协调食物的摆放。Ensures that the Executive Floor is kept stocked and maintained with requisitions and that par levels are maintained and stock tracked, managed and not wasted, maintaining costs where able. Monitors inventory of the Executive Lounge’s stock including DVD and CD’s to ensure that all items provided to guests are returned and are accounted for.确保行政楼曾有足够的存货,同时避免浪费。 查看所有提供给客人的物品是否完好,包括DVD和CD。Keeps up to date and aware of competitor activities in order to be proactive and create market advantage.警惕商业竞争行为,并及时上报。Adheres to the hotel selling strategy of Demand Based Pricing and maintains rate integrity by offering clear, transparent, and value for money rates to guests.根据价格要求向客人提供相应物有所值的物品。Adheres strictly to standard cash handling procedures, ensuring to balance float and drop the required amount. Manages cash, credit card, city ledger, voucher and all other forms of payment correctly. 严格遵守现金收付手续,收取现金,信用卡,转帐,代金券等。Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.收取现金,信用卡,代金券,公司或第三方付费等服务时要严格遵守酒店规定。Provides and maintains safety deposit boxes, ensuring that guests valuables are safe and secure at all times.为客人提供保险箱,保证他们的财物安全。Follows up on outstanding accounts to ensure no loss of revenue and secures method of payment for upcoming reservations.跟进担保预订及付款方式,确保酒店收入。Maintains the efficiency of departure by checking all guests folios to ensure accuracy of charges.     确保所有帐单消费的精准性,为客人提供高效快捷的结帐服务。Manages costs effectively by minimizing and controlling expenses.控制花费,节约成本。Managers and approves rebates, refunds and discounts where applicable在必要的时候给予折扣等优惠。Upsells rooms to higher room and rate categories, ensuring the maximum revenue generation from each guest.  积极增销(到高一等级房间或更高的价格,争取利益最大化。Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.抓住商机,用合理的方式提高酒店收入,确保客人物有所值。Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.通过学习希尔顿关爱,把希尔顿关爱理念运用到服务中去。Carries out any other reasonable duties and responsibilities as assigned.完成任何其他合理的职责和被指派的职责。The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要,该部门有权更改或补充该职位描述。
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    国际高端酒店/5星级 | 500-999人
    发布于 04-16
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    Main Responsibilities: 1.Responsible for Executive Lounge Supervisor and monitoring activities of every Receptionist/Supervisor such as check in, check out and money exchange. 2.Coordinates the work of all subordinates to ensure guest satisfaction and compliance to hotel standards.3. Organize and coordinate with Front Office Management all arrivals and departures of guests, VIP's, groups, room assignment, billing and any additional information requested.4.Provide support to all the reception staff in order to ensure smooth, prompt and polite service.主要职责:1.负责行政酒廊管理, 协助主管及员工做好每次客人接待,如: 入住,退房及货币兑换的办理。2.协助部门员工做好按照酒店接待标准做好每次客人接待。3.与前台部门配合完成每次客人入离店,VIP客人接待,房间分配,账单等办理。4.确保每次客人的顺利,及时及礼貌的接待。Qualifications:1.Minimum of 3 years experience in a similar role in a 5 star international hotel chain.2.Strong knowledge of Microsoft Office applications.3.Fluency in English (Written and Spoken).4.Additional languages is a strong advantage.5. Experience of supervising team.任职资格:1. 至少3年以上国际品牌酒店工作经验。2. 熟练办公软件使用。3. 英语流利(书面和口语)4. 懂其他语种优先。5.有相关管理团队经验。
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