• 行政酒廊主管

• 上海建滔诺富特酒店
• 2020-12-01 09:26:48

l  To have complete knowledge of Novotel standard operating policies and procedures for the Primer Club.全面掌握诺富特贵宾酒廊标准操作政策和程序方面的知识。l  To have complete knowledge of Accor Program全面掌握雅高集团会员活动知识。l  Builds relationship with guests to delight and gain loyalty.与客人建立友好关系， 使其获得惊喜，赢得客人忠实感。l  Notes, collects and actions on any guest’s preferences.确保宾客喜好表的记录，收集和行动实施。l  Ensures all interactions with guests are handled professionally and with care adhering to hotel policies and procedures.根据酒店的政策和程序确保专业地处理与客人的关系，并且关心客人。l  Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section..利用和发展沟通交流的工具和途径， 为部门进行很好的工作信息和流程的传递。 TECHNICAL RESPONSIBILITIES  技术职责 l  Checks house status for Primer Club floor.检查贵宾楼层房间的销售情况。l  Works with Front Office Rooms Controller to pre-assign rooms for all Club reservations, taking note of special requests and early arrivals.与前厅部控房员协调，为行政楼层所有预定预先分房，并注意到提前抵达和有特殊要求的客人。l  Coordinates with Housekeeping on the set up of amenities in Primer Club rooms prior to guests’ arrival.与客房部协调，确保在客人到达之前准备好贵宾楼层房间里的备品。l  Performs check-ins and check-outs promptly and efficiently according to standards.为客人办理快速入住离店结帐手续。l  Performs all cashiering functions promptly and efficiently.迅速有效地处理结帐手续。l  Assists in setting up the service counters and table setting for breakfasts and evening happy hours.帮助布置服务柜台，早餐和晚间欢乐时光的餐桌摆放。l  Performs F&B service to guests in the Lounge promptly and efficiently according to standards.根据标准在贵宾楼层酒廊迅速有效得提供餐饮服务。l  Set up the Primer Club Lounge with amenities such as updated international newspapers, periodicals and magazines, table games and video tapes.准备贵宾楼层酒廊备品，如当日的国际报纸，期刊杂志，桌面游戏和音像制品。l  Ensures the Lounge as well as buffet area are kept clean and tidy at all times throughout the day.确保酒廊和自助餐区域始终保持干净整洁。l  Follow up on “Trace” report.跟进“追踪”报告。l  Is totally familiar with the Front Desk（Reception/Cashiering）back-up procedures in the event that any Front Office equipment malfunctions.如果前厅部的设备发生故障，确保熟悉前台的所有应急程序。l  Ensures all interaction with guests are handled professionally and with care adhering to hotel’s policies and procedures.确保用专业得态度处理客人问题，并贯彻执行酒店的政策和程序。l  Ensures the meeting room is ready, clean and all arrangement is placed prior to the start of the meeting.会议之前要确保会议室的干净整洁，并确保所有物品已准备好。l  Ensures the billing for the guest is accurately prepared.确保正确为客人准备账单。l  Ensures all operating equipment is maintained in proper working condition.确保所有工作设备都维持在一个好的工作状态。 

• 行政楼层接待员

• 北京金茂威斯汀大饭店
  投递较多

  投递较多
• 2020-12-01 14:48:17

岗位职责1、帮助行政楼层宾客做好入住及退房工作。2、检查并确保为重要宾客所预分的房间已经就绪，所有的小礼物在宾客抵达前已经放入宾客房间、3、在宾客入住时为宾客提供欢迎茶服务，引领客人到房间并向宾客介绍酒店的设施。4、推销酒店的餐厅并为他们提供预订服务。5、迎接并陪同抵达的重要宾客，在宾客离店时应向客人道别。6、同前台员工密切合作以确保宾客住顺畅，为行政楼层宾客提供下午茶服务。7、阅读工作日志并签字，注意板面上的最后一条通知并落实。8、及时向行政楼层经理报告宾客的投诉。岗位要求1、XX以上学历，有同岗位工作经验，或有一定餐饮工格经验。2、能吃苦耐劳，相貌端正，头脑灵活，能适应翻班制。3、具备与宾客沟通交流技巧和很好的客服意识，能承受工作压力并熟练掌握酒店业PMS和PSB系。4、知晓相关酒店财务制度，具有很好的团队协作性和服从性。

• VIP接待员

• 上海闵行星河湾酒店有限公司
• 2020-12-01 09:27:33

负责酒店日常VIP接待活动，大堂指引及餐厅用餐接待。身高165cm或以上，形象气质良好，善于与客人沟通。

• 会所服务员

• 广州环贸中心雅诗阁服务公寓
• 2020-12-01 13:18:57

岗位职责对酒店的阅览室、会议室、健身房进行运营管理工作。岗位要求保证向酒店内部和外部客人提供高质量的服务 维护酒店设施设备的正常运转保持工作环境整洁

• 行政楼层接待

• 西安君悦酒店
• 2020-12-01 16:43:50

岗位职责1、帮助行政楼层宾客做好入住及退房工作。2、检查并确保为重要宾客所预分的房间已经就绪，所有的小礼物在宾客抵达前已经放入宾客房间、3、在宾客入住时为宾客提供欢迎茶服务，引领客人到房间并向宾客介绍酒店的设施。4、推销酒店的餐厅并为他们提供预订服务。5、迎接并陪同抵达的重要宾客，在宾客离店时应向客人道别。6、同前台员工密切合作以确保宾客住顺畅，为行政楼层宾客提供下午茶服务。7、阅读工作日志并签字，注意板面上的最后一条通知并落实。8、及时向行政楼层经理报告宾客的投诉。岗位要求1、大专以上学历，有同岗位工作经验，或有一定餐饮工格经验。2、能吃苦耐劳，相貌端正，头脑灵活，能适应翻班制。3、具备与宾客沟通交流技巧和很好的客服意识，能承受工作压力并熟练掌握酒店业PMS和PSB系。4、知晓相关酒店财务制度，具有很好的团队协作性和服从性。

• 行政楼层接待员

• 广州寒雅企业管理咨询有限公司
• 2020-12-01 16:32:57

岗位职责1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。2.查看交班记录，了解上一班的移交事项，并负责处理。3.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。4.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取经济效益。岗位要求1.高中以上文化程度，懂得英语。2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。4.相貌端正，身体健康。三、薪资待遇：底薪3600元+购买社保+包吃住+年终奖+节假日三薪；每天工作8个小时，月休4天。员工福利：1、包吃，酒店每天免费提供健康可口的员工餐；2、包住，宿舍配有床上用品、空调、无线畅想Wifi、电视、24小时长期供应热水等。3、入职满半年后可凭票据报销健康证费用。4、享有国家法定假等福利。5、享有员工推荐奖，一经介绍成功入职满2个月可享奖金500元。上班地址：大良新城区德胜中路11号

• 前厅接待员/司机/行李员/门童

• 福州福清金辉喜来登酒店
• 2020-12-01 17:42:55

1、接待员：负责按时上下班，做好交接班手续；做好散客、团体、会议的接待工作以及办理入住手续；为客人办理换房事宜；接待宾客时要主动、礼貌、热情、迅速，并做到微笑服务，使客人满意。2、司机：在前厅部主管或领班的安排下，根据接待任务来安排分配任务，调配车辆及人力；日根据宾客要求和接待区的通知安排车辆，在指定地方接送宾客，提供车辆服务；调度车辆，根据业务情况合理调整。3、行李员：负责接送客人进出的行李物品，保管贵重行李。4、门童：负责迎接宾客。

• 行政楼层接待员

• 宁波凯洲皇冠假日酒店
• 2020-12-01 17:55:47

岗位职责：负责所有与皇冠假日会所相关的活动，如接待、办理入住和退房手续、给客人安排客房、优越汇会员的招募、早餐、鸡尾酒等的服务以及协助处理客人的问询等。任职资格：1、男女不限，形象好，气质佳，年龄18—28周岁，男身高1.70cm以上，女身高1.60cm以上，会操作Opera系统优先考虑；2、大专及以上学历，拥有1年酒店工作经验，流利普通话及良好的英语听说读写能力；3、较强的服务意识，能对所有的财务资料和客人资料进行保密；4、具备良好的协调能力、沟通能力，负有责任心，性格活泼开朗，具有亲和力；5、具备一定商务礼仪知识。工作时间：一天上班时间8小时，双休。

• EF Service Agent 行政楼层接待

• 深圳国际会展中心希尔顿及希尔顿花园酒店
• 2020-12-01 13:33:43

1.管理行政楼层客人的登记与结帐情况。2.负责行政楼层的日常运作。3.跟进处理客人需求，收集客人的反馈意见。4.及时地跟办未完成事项。5.协助前台及客房工作。6.确保行政楼层餐厅和厨房区域的干净整洁。岗位要求1.熟练使用英文交流。2.熟悉操作电脑和前台管理系统。3.熟悉前台各项接待程序。4.良好的个人仪容仪表、微笑礼貌、热情待客。

• 行政酒廊服务员

• 北京东方君悦大酒店
• 2020-12-01 13:57:51

任职资格：-良好的中文书写和口头表达能力，基础英语口语-良好的组织和协调技巧，能够坚持到底完成工作-至少一年酒店或大公司相关工作经验-具有旅游/酒店行业知识优先所有北京东方君悦大酒店的职位请用以下应聘方式： 请在邮件标题栏中注明应征部门与职位，简历须以附件形式发送过来。所有人选简历均会存入集团人才库，恕不退还。我们只会挑选符合条件的人选进行面试，未符合条件的人选恕不另行通知。有意者请将个人简历及近照发至如下邮箱： careers.grandhyattbeijing@hyatt.com通过点击以下发送申请键，您确认已阅读《环球凯悦员工隐私权政策》，并同意我们根据《环球凯悦员工隐私权政策》使用您提交给我们的个人信息。特别是，您同意我们能够将您的个人信息交由我们的人力资源部经理及员工在美国及世界其他辖区内审阅及参考。请浏览网址 employeeprivacy.hyatt.com查看《环球凯悦员工隐私权政策》。By clicking the Submit button below you confirm that you have read and agreed to the use of the information you give us in accordance with the Global Privacy Policy for Employees and in particular, you agree that we can make your information available for review and consideration in the U.S and other jurisdictions around the world by our human resource staff and managers. To view the Global Privacy Policy for Employees, please visit：(URLemployeeprivacy.hyatt.com)                   请浏览网址www.employeeprivacy.hyatt.com查看《环球凯悦员工隐私权政策》。通过提交简历，您确认已阅读《环球凯悦员工隐私权政策》，并同意我们根据《环球凯悦员工隐私权政策》使用您提交给我们的个人信息。特别是，您同意我们能够将您的个人信息交由我们人力资源部经理及员工在美国及世界其他辖区内审阅及参考。

• Executive Floor Service Agent 行政楼层接待

• 苏州阳光城希尔顿酒店
  创新招聘

  创新招聘
• 2020-11-30 18:21:56

岗位职责：1.帮助行政楼层宾客做好入住及退房工作。2.检查并确保为重要宾客所预分的房间已经就绪，所有的小礼物在宾客抵达前已经放入宾客房间.3.在宾客入住时为宾客提供欢迎茶服务，引领客人到房间并向宾客介绍酒店的设施。4.推销酒店的餐厅并为他们提供预订服务。5.迎接并陪同抵达的重要宾客，在宾客离店时应向客人道别。6.同前台员工密切合作以确保宾客住顺畅，为行政楼层宾客提供下午茶服务。7.阅读工作日志并签字，注意板面上的最后一条通知并落实。8.及时向行政楼层经理报告宾客的投诉。岗位要求：1.大专以上学历，有同岗位工作经验，或有一定餐饮工作经验。2.能吃苦耐劳，相貌端正，头脑灵活，能适应倒班制。3.具备与宾客沟通交流技巧和很好的客服意识，能承受工作压力并熟练掌握酒店业制度。4.知晓相关酒店财务制度，具有很好的团队协作性和服从性。

• 行政楼层接待

• 深圳机场希尔顿逸林酒店
• 2020-12-01 20:35:56

岗位职责1. 管理行政楼层客人的登记与结帐情况。2. 负责行政楼层的日常运作。3. 跟进处理客人需求，收集客人的反馈意见。4. 及时地跟办Logbook上未完成事项。5. 协助前台及客房工作。6. 确保行政楼层餐厅和厨房区域的干净整洁。岗位要求1. 熟练使用英文交流。2. 熟悉操作电脑和前台管理系统。3. 熟悉前台各项接待程序。4. 良好的个人仪容仪表、微笑礼貌、热情待客。

• Fairmont Gold Bulter 金尊费尔蒙管家

• 阳澄湖费尔蒙酒店
• 2020-11-30 10:11:59

1.在对客服务中遵守和执行LQA。2.掌握和保证前台外事传输的正确性。3.为行政楼层的客人提供关于本地景点、饭店、剧院、其他特殊活动等清晰、简明和准确的礼宾信息。

• 客户关系员

• 深圳威尼斯睿途酒店
• 2020-11-30 10:03:55

岗位职责1、积极的工作，友好的为客人提供服务。2、与各部门保持良好的工作关系，并为客人提供优质卓越的服务。3、在团队中起到积极作用，有效的沟通，确保达及时有效的处理顾客的不满，适当的时候告知宾客关系经理。回访客人，确保客人对解决方法满意。4、熟悉酒店忠诚客户奖励计划的标准，特别是忠诚计划。招募会员。5、完成有关的工作和特殊计划或项目的指派。岗位要求1、大专或以上学历。2、熟练使用微软办公软件和前台系统。3、1年相关工作经验或与此相当的教育与工作经验结合的背景优先。

• 行政楼层接待员

• 佛山南海和华希尔顿逸林酒店
• 2020-12-01 09:21:39

Greets and registers guests , providing prompt and courteous service . Checks guests out of the hotel . Resolves guest challenges throughout their stay in our hotel . Upgrades promotes hotel services amenities and upsells products to the guests .热情友好的问候客人，确保提供高效一致的服务。对入住期间的各种需求和问题予以快速解决，销售酒店各项产品确保利润最大化。 1.         Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest .根据预订优质快速的为客人办理入住手续，确认相关信息，如:房价，人数等，依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员，吸引新会员的加入。指引去房间的方向并解释房卡的使用方法，向客人分发礼物等。2.         Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel. Assists guests with check out payments or charges . Accepts and records vouchers, credit, traveler’s checks and other forms of payment , converts foreign currency at current posted rates .确保入住期间的各项需求能有效满足，帮助客人办理外币兑换及结帐手续。接收现金，信用卡，旅行支票，公司或第三方付费等付款方式。3.         Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice , listens to understands requests , responds with appropriate action and provide accurate information such on outlet hours , special VIP programs , events , etc .热情友好的问候客人，对客人的合理需求予以积极恰当的回应。准确提供各种信息如：酒店营业场所的营业时间及VIP促销计划等。4.         Receives special requests from guests , and responds appropriately or forwards requests to appropriate team members for decisions and actions.对自己权限范围内不能予以解决的问题和需求，及时反馈给相应部门和人员予以解决。5.         Promptly answers the telephone and email inquires . inputs messages into the computer and advises other team members of special guest needs . retrieves messages and communicates the content to the guest . Retrieves mail , packages and facsimiles or other special items for customers as requested .礼貌的接听所有来电，及时恰当的处理各种邮件、传真和包裹，对于客人的特殊要求予以交接班。6.         Fields guest complaints , conducting thorough research to develop the most effective solutions and negotiate results . Listens and extends assistance in order to resolve problems such as price conflicts , insufficient heating or air conditioning , etc . Remains calm and alert especially during emergency situations and heavy hotel activity . Plans and implements detailed steps by using experienced judgment and discretion .成着冷静的应对和处理各类客人投诉，如：客人对价格不满，空调或供暖系统的不足等。7.         Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.积极的工作，友好的为客人提供服务。8.         Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.积极参加所需的各种培训，提高工作能力。9.         Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。10.     Takes an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets.在团队中起到积极作用，有效的沟通，确保达到目标。11.     Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.为顾客提供热情周到的服务，有宾至如归感。12.     Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired about, and method of payment secured.依照预订为客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登记表的完整性及付款方式安全有效。13.     Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner.将客人送至客房，介绍客房布局，确保行李及时送达。14.     Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。15.     Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.维护顾客档案和信息，确保预订的有效性和准确性。16.     Ensures that VIP guests are treated personally and recognized as an individual.确保VIP客人个性化服务待遇。17.     Assists the Guest Service Manager by blocking rooms according the guests preferences.协助宾客服务经理按客人喜好分配房间。18.     Prints Welcome letters from the Guest Relation Manager, and for 1st time stay HHonours guests, arranges welcome cards and ensure that they are placed in guest rooms or handed over at the time of arrival.从宾客关系经理处打印希尔顿荣誉客会会员卡，并确保欢迎卡及时置于会员入住的房间。19.     Coordinates with Amenity Butlers to arrange in-room amenity set-ups according to VIP level and for special occasions – ie. Birthday’s and Honeymoon’s.为VIP客人或特殊场合安排活动，例如：过生日和度蜜月的宾客。20.     Facilitate the operation of the VIP gift amenity menu, by offering it to guests, and ensuring that VIP’s receive their chosen amenity item.提供VIP宾客礼遇的单页，确保宾客享用到所有礼遇。21.     Liaises with Sales, Reservations and the Business Development team to handle corporate guests.协销售，预定和业务发展团队共同为公司客人提供服务。22.     Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received.引入新的荣誉客会会员，确保会员应得利益，为会员提供优质专业的服务。23.     Provides extra services for VIP guests including offering refreshments, cold towels and other courtesies upon arrival.为VIP宾客提供额外的服务，包括点心，饮料，毛巾等。24.     Carries out ticket reconfirmation, safari bookings and makes guest reservations when required.如有需求，帮助客人完成机票确认和旅行预订等。25.     Ensures a prompt and efficient departure, by settling guests accounts as per billing and reservation instructions and ensuring that all guests folios are correct.确保所有帐单消费的精准性，为客人提供高效快捷的结帐服务。26.     Inputs information in to Fidelio regarding guests, ensuring accuracy and that all details are completed and that the information can be clearly understood by other team members.将准确完整的信息录入酒店管理系统，以便大家分享。27.     Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.遵循希尔顿品牌标准。28.     Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.掌握希尔顿酒店集团的基本概况。29.     Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel..了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。30.     Ensures that the overall appearance of the Executive lounge is neat and tidy at all times.确保行政楼层的整洁。31.     Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and .IT与餐饮部，客房部，工程部，IT等进行有效的沟通。32.     Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken.对酒店设施设备的非正常运转予以及时报告，并跟进直至问题解决。33.     Prepares the Executive Lounge for F&B service, monitoring service and preparation areas to ensure cleanliness and presentation standards.为行政楼层提供餐饮服务，监督管理使行政楼层随时都处于最佳状态。34.     Ensures that the Excutive Floor Manager is kept aware and up to date of operational issues.汇报最新的工作进展，确保行政楼层经理对部门营运状况的了解。35.     Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.确保信息的有效传递，尚未完成的事情逐一移交至有关人员，让宾客满意。参加日常例 会及其他会议。36.     Ensures that the day-to-day functions of the Executive Lounge are completed. Including but not limited to checklist, trace reports, credit limit checks, and online back-up.确保完成行政楼层每日的任务，其中包括但不仅限于工作的监督，房间分配，报告，信用额度核对，电脑数据备份及主帐的核对等。37.     Monitors inventory of the Executive Lounge’s stock including DVD and CD’s to ensure that all items provided to guests are returned and are accounted for.对所有行政楼层客用物品予以管理，确保状态完好，租借的各种物品得以及时返还，包括DVD和CD。38.     Checks Registration cards, meeting and function information, billing instructions, and reservation backup to ensure that all information received is actioned accordingly.核对入住登记表，会议及活动信息，预订备份等。 39.     Ensures that the Executive Lounge stock is managed and not wasted, maintaining costs where able.节约成本，确保存货不浪费。40.     Keeps up to date and aware of competitor activities in order to be informed.警惕商业竞争行为，并及时上报。41.     Adheres to the hotel selling strategy of Demand Based Pricing and maintains rate integrity by offering clear, transparent, and value for money rates to guests.根据酒店价格政策销售酒店产品，确保价格的一致及透明。42.     Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. Takes part in the fire team when and where directed.按照健康安全，危机管理部门，灾难处理方法，救火程序执行。必要的时候加入救火。 43.     Adheres strictly to standard cash handling procedures, ensuring to balance float and drop the required amount. Manages cash, credit card, city ledger, voucher and all other forms of payment correctly.严格遵守现金收付手续，收取现金，信用卡，转帐，代金券等。44.     Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.收取现金，信用卡，代金券，公司或第三方付费等服务时要严格遵守酒店规定。45.     Provides safety deposit boxes to guests, ensuring that guests valuables are safe and secure at all times.为客人提供保险箱，保证他们的财物安全。46.     Follows up on outstanding accounts to ensure no loss of revenue and secures method of payment for upcoming reservations.跟进担保预订及付款方式，确保酒店收入。47.     Maintains the efficiency of departure by checking all guests folios to ensure accuracy of charges.确保所有帐单消费的精准性，为客人提供高效快捷的结帐服务。48.     Upsells rooms to higher room and rate categories, ensuring the maximum revenue generation from each guest.促销高价房，确保利润最大化。49.     Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.抓住商机，用合理的方式提高酒店收入，确保客人物有所值。50.     Attempt to communicate with guest in guest’s native language , if applicable .如有可能用客人的母语与其交流。51.     Remains calm alert , especially during emergency and heavy hotel activity , and resolve complications such as location changes or credit issues .成着冷静应对各种突发问题，如换房，信用额度等。52.     The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要，该部门有权更改或补充该职位描述。53.     Carries out any other reasonable duties and responsibilities as assigned.完成任何其他合理的职责和被指派的职责。

• 行政楼层服务员

• 深圳机场希尔顿逸林酒店
• 2020-12-01 20:35:56

岗位职责1. 确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。2. 查看交班记录，了解上一班的移交事项，并负责处理。3. 熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。4. 熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。5. 熟练总台各项专业业务和技能，做好对客服务。6. 熟练掌握店内外信息，提供准确的问讯服务9. 制作有关报表，为其它部门提供准确的接待信息。10.  豪华阁早餐及下午茶服务。岗位要求1. 专科以上文化程度，英文熟练。2. 性格开朗、头脑灵活、工作踏实，具有较强的服务意识和责任感。3. 通晓酒店各项对客政策、设施设备及服务种类。4. 相貌端正，身体健康。

• 行政楼层接待员

• 西安蓝海风万怡酒店
• 2020-11-30 15:27:38

Profile of Competency工作能力:Preferably with service experience in relevant industry有在相关行业工作的经验。Positive and cheerful disposition积极乐观的性格。Adaptability and willing to grow with the company适应并愿意与公司共同成长。Language语言能力:Demonstrated communication skills. Fluently in English and Mandarin熟练标准的的英语和普通话。Education教育:Minimum graduated from college.大专以上学历。

• 行政楼层领位 VIP Lounge Hostess

• 成都宏鼎温德姆至尊豪廷大酒店
  处理神速

  处理神速
• 2020-12-01 17:23:03

岗位职责积极的工作，友好的为客人提供服务。 积极参加所需的各种培训，提高工作能力。致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。在团队中起到积极作用，有效的沟通，确保达到目标。为顾客提供热情服务，让他们有回家的感觉。 登记客人，确保客人信息完整填写并确认，按照酒店荣誉会员和飞行里程会员的要求服务和发展会员，同时确认付款方式。将客人送至客房，介绍客房布局，确保行李及时递送等。 采取必要行动，及时有效的处理顾客的不满，适当的时候告知宾客关系经理。回访客人，确保客人对解决方法满意。 关注客户信息和喜好，确保满足客人的要求确保为客人提供人性化服务。 协助行政楼经理按照客人喜好分房间。为行政楼、初次到店和荣誉会员客人准备欢迎卡/信。为VIP客人安排房间礼物以及特殊活动，例如：过生日和度蜜月的宾客。 和销售，预定和商业发展团队共同为客人提供服务。 确保为会员顾客提供优质专业的服务，发展客人加入会员。为VIP宾客提供额外的服务，包括点心，毛巾等， 帮助客人订机票、旅游行程和做预定。高效率的办理离店，确保客人账单准确。 将准确完整的信息录入酒店管理系统，以便大家分享。  遵循酒店品牌标准。掌握酒店酒店的基本概况。 了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。 确保行政楼层的整洁。与餐饮部，客房部，工程部，IT等进行有效的沟通。汇报有关酒店系统，硬件设施的有关问题及处理方式。为行政楼层提供餐饮服务，监督服务标准和清洁等。及时准确的将客人的信息录入公安报告系统。随时向行政楼经理汇报最新的动态。 确保信息有效的传达到人，及时解决问题让客人满意，参加每日必须的会议等。 确保完成每日的任务，包括并不仅限于工作检查表所列的工作。岗位要求保证向酒店内部和外部客人提供高质量的服务 维护酒店设施设备的正常运转保持工作环境整洁达到绿色酒店的要求&

• 行政酒廊接待员 Executive Lounge Service Agent

• 厦门朗豪酒店
• 2020-11-30 15:16:17

Responsible for all activities relevant to the Front Desk such as thereception, check in / out, rooming of all Hotel guests, foreign exchange andassisting them with inquiries.负责所有与VIP相关的活动，如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。

• 行政楼层接待Executive Floor Service Agent

• 石家庄希尔顿酒店
• 2020-12-01 14:57:52

•Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.积极的工作，友好的为客人提供服务。•Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities. 积极参加所需的各种培训，提高工作能力。•Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。•Takes an active role in the executive floor team, ensuring effective communication and working as a team in order to reach goals and targets. 在行政楼层的团队中起到积极作用，有效的沟通，确保达到目标。•Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 为顾客提供热情服务，让他们立刻有宾至如归的感觉。•Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.维护顾客档案和信息，确保有效的预定。•Ensures that the overall appearance of the Executive lounge is neat and tidy at all times.确保行政楼层的整洁。•Prepares the Executive Lounge for F&B service, monitoring service and preparation areas to ensure cleanliness and presentation standards.为行政楼层提供餐饮,清洁等服务。•Adheres strictly to standard cash handling procedures, ensuring to balance float and drop the required amount. Manages cash, credit card, city ledger, voucher and all other forms of payment correctly.严格遵守现金收付手续，收取现金，信用卡，转账，代金券等。•Possesses good knowledge/skill in personal computer 良好的电脑知识与技巧•Able to work independently with minimum supervision 工作独立性•Good skill of communication  良好的沟通技巧•Good hotel knowledge and front desk working experience . 良好的酒店知识及前台工作经验

• 行政楼层接待员

• 西安赛瑞喜来登酒店
• 2020-12-01 10:01:44

岗位职责1.帮助行政楼层宾客做好入住及退房工作。2.检查并确保为重要宾客所预分的房间已经就绪，所有的小礼物在宾客抵达前已经放入宾客房间.3.在宾客入住时为宾客提供欢迎茶服务，引领客人到房间并向宾客介绍酒店的设施。4.推销酒店的餐厅并为他们提供预订服务。5.迎接并陪同抵达的重要宾客，在宾客离店时应向客人道别。6.同前台员工密切合作以确保宾客住顺畅，为行政楼层宾客提供下午茶服务。7.阅读工作日志并签字，注意板面上的最后一条通知并落实。8.及时向行政楼层经理报告宾客的投诉。岗位要求1.大专以上学历，有同岗位工作经验，或有一定餐饮工格经验。2.能吃苦耐劳，相貌端正，头脑灵活，能适应翻班制。3.具备与宾客沟通交流技巧和很好的客服意识，能承受工作压力并熟练掌握酒店业系统。4.知晓相关酒店财务制度，具有很好的团队协作性和服从性。

• 行政楼层接待/服务员

• 武汉世茂希尔顿酒店
• 2020-11-30 15:37:25

1.      Presentable.良好的外貌2.      Female, at least 4000px in height, Male, at least 4250px in height.女性身高不低于160公分，男性身高不低于170公分。3.      Communication skills.沟通良好4.      Good Health.身体健康5.      College graduate.大学专科以上学历  6.      Hotel Management, English etc.酒店管理、英语等相关专业 

• 行政楼层前台接待

• 曲阜香格里拉大酒店
• 2020-11-30 08:35:20

工作职责：1、为顾客提供热情周到的接待，有效率的登记入住2、为客人提供热情周到的服务，回答客人的问题，提供信息3、快速有效的退房手续，确保顾客满意的离4、了解酒店运营模式及程序5、保证向酒店内部和外部客人提供高质量的服务 岗位要求:1、英文良好和本国语言2、出色的沟通技巧3、具备较强的宾客服务意识和专业技能

• 行政酒廊接待

• 石家庄万象天成假日酒店
• 2020-12-01 16:49:37

岗位职责 积极的工作，友好的为客人提供服务。 积极参加所需的各种培训，提高工作能力。 致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。 在团队中起到积极作用，有效的沟通，确保达到目标。 为顾客提供热情服务，让他们有回家的感觉。 登记客人，确保客人信息完整填写并确认，按照酒店荣誉会员和飞行里程会员的要求服务和发展会员，同时确认付款方式。 将客人送至客房，介绍客房布局，确保行李及时递送等。 采取必要行动，及时有效的处理顾客的不满，适当的时候告知宾客关系经理。回访客人，确保客人对解决方法满意。 关注客户信息和喜好，确保满足客人的要求 确保为客人提供人性化服务。 协助行政楼经理按照客人喜好分房间。 为行政楼、初次到店和荣誉会员客人准备欢迎卡/信。 为VIP客人安排房间礼物以及特殊活动，例如：过生日和度蜜月的宾客。 和销售，预定和商业发展团队共同为客人提供服务。 确保为会员顾客提供优质专业的服务，发展客人加入会员。 为VIP宾客提供额外的服务，包括点心，毛巾等， 帮助客人订机票、旅游行程和做预定。 高效率的办理离店，确保客人账单准确。 将准确完整的信息录入酒店管理系统，以便大家分享。 遵循酒店品牌标准。 掌握酒店酒店的基本概况。 了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。 确保行政楼层的整洁。 与餐饮部，客房部，工程部，IT等进行有效的沟通。 汇报有关酒店系统，硬件设施的有关问题及处理方式。 为行政楼层提供餐饮服务，监督服务标准和清洁等。 及时准确的将客人的信息录入公安报告系统。 随时向行政楼经理汇报最新的动态。 确保信息有效的传达到人，及时解决问题让客人满意，参加每日必须的会议等。 确保完成每日的任务，包括并不仅限于工作检查表所列的工作。

• Executive Floor Guest Service Agent 行政楼层接待

• 西安沣东希尔顿逸林酒店
• 2020-12-01 11:09:58

1.Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest .根据预订优质快速的为客人办理入住手续，确认相关信息，如:房价，人数等，依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员，吸引新会员的加入。指引去房间的方向并解释房卡的使用方法，向客人分发礼物等。2.Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel. Assists guests with check out payments or charges . Accepts and records vouchers, credit, traveler’s checks and other forms of payment , converts foreign currency at current posted rates . 确保入住期间的各项需求能有效满足，帮助客人办理外币兑换及结帐手续。接收现金，信用卡，旅行支票，公司或第三方付费等付款方式。3.Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice , listens to understands requests , responds with appropriate action and provide accurate information such on outlet hours , special VIP programs , events , etc .热情友好的问候客人，对客人的合理需求予以积极恰当的回应。准确提供各种信息如：酒店营业场所的营业时间及VIP促销计划等。4.Receives special requests from guests , and responds appropriately or forwards requests to appropriate team members for decisions and actions.对自己权限范围内不能予以解决的问题和需求，及时反馈给相应部门和人员予以解决。5.Promptly answers the telephone and email inquires . inputs messages into the computer andadvises other team members of special guest needs . retrieves messages and communicates the content to the guest . Retrieves mail , packages and facsimiles or other special items for customers as requested . 礼貌的接听所有来电，及时恰当的处理各种邮件、传真和包裹，对于客人的特殊要求予以交接班。 6.Ensures that VIP guests are treated personally and recognized as an individual.确保VIP客人个性化服务待遇。