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列表 明细
薪资: 6千-8千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:广东-深圳 食宿:提供食宿

1.         Communicates effectively both orally and in writing to provide clear direction to team member. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for careline team member. Monitors business forecast and makesteam membering adjustments as required.与员工有效的沟通,提供明确指示,关注员工的表现并给予激励。依相关程序面试,挑选,培训,督导,评估,关爱热线员工。2.         Reviews VIP arrival and ensures proper handling of VIPs and groups, Ensure the correct operation of the switchboard to effect the fast and efficient transferring of internal and external calls and all customers requests including wake up calls are actioned speedily and in accordance with procedures  as laid down by the Front Office Manager。关注VIP预抵及团队客人。确保所有的电话转接高效有序,叫醒电话准确无误。3.         Computes daily payroll, schedules, and other reports. Analyzes data and makes decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly report for related department .估算每日薪酬,进程表及相关报表。根据之前的经验及详细预订情况对数据进行分析。为相关部门准备日报表和周报表。4.         Carry out interviews for prospective telephone operators, ensure departmental orientation is carried out for new members of the team and supervise training, training schedules, records and corrective/re-training .Ensure the Front Office Manager is kept fully aware of any relevant feedback from either customers or other department . .应聘,培训,监督,管理新进员工。将客人和其他部门的意见和建议及时反馈给前厅部经理。5.         Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.简单易懂的培训新员工,使其尽快达到胜任工作的最低标准,了解公司的期许与要求。6.         Takes an active role in the Careline team, ensuring effective communication and working as a team in order to reach goals and targets.在关爱热线团队中扮演积极角色,有效的沟通,确保达到目标。7.         Greets all guests communications with a warm tone, ensuring that they feel welcomed and appreciated when contacting the hotel.用热情的语调问候所有宾客,让他们觉得倍受欢迎。8.         Manages guests communication in an efficient and effective way, ensuring that guests are not delayed and that replies or follow up is made within Hilton Brand Standard timings.及时有效的和宾客沟通,确保给顾客及时的答复。9.         Transfers all internal and external guest calls to the appropriate party correctly, with minimal delay.及时准确的为国内外宾客转接来电。10.         Handles and delivers messages in a confidential and professional manner, maintaining guests privacy and integrity of the message, and ensuring that the message is accurate and delivered to the guest in a prompt and timely manner.准确,及时,安全的传递客户信息,确保顾客隐私。11.         Handles complaints promptly and efficiently, taking the necessary action, and informing the Careline Manager or Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知关爱热线经理或宾客服务经理。回访客人,确保客人对解决方法满意。12.         Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.收取现金,信用卡,代金券,公司或第三方付费等服务时要严格遵守酒店规定。13.         Correctly posts charges for telephone charges and the business centre, as well as manage the hotels communication system to ensure that there is no loss of revenue.准确收取电话和商务中心费用, 连同处理酒店沟通制度,确定没有收入的损失。

薪资: 4千-4.5千 经验:不限 企业类型:国际高端酒店/5星级


薪资: 6千-8千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:广东-广州 食宿:提供食宿


薪资: 6千-8千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-广州 食宿:提供食宿

Service Center Manager is responsible and accountable for achieving and maintaining the highest standards of guest service and satisfaction. Responsible for daily operations of the Service Center.负责保持高标准的对客服务,从而赢得客人最大的满意,同时通过有效的日常管理,确保服务中心在预算的范围内得以高效运作。To supervise and delegate duties to all service center staff within the section and to prepare their work schedules as required.负责服务中心所有员工的监管管理,并根据要求制定工作日程。Supervises and guides Service Center Supervisor to ensure that hotel’s policies and procedure are adhered to.监督指导服务中心主管的工作,以保证所有酒店的规章制度能正常进行。Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all sub-ordinates.要有积极和明确的工作态度,自律并自觉地为下属树立一个好的工作榜样。Obtain briefing from Front Office Manager on problems and situations requiring further attention.从前厅部经理处获取需要注意的问题和事情。Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.关心内部所有员工的纪律和表现并努力帮助员工提高工作技巧。Ensure that all daily reports printed are filed accordingly in the respective files.保证每日报表的打印并根据要求分别存档。Make sure wake-up calls, reservations and all telephone calls are all recorded and followed up accordingly.确保准确的记录下所有的叫醒,预定及电话的转接并根据要求跟办所有事情。Contribute to overall operational efficiency by performing relevant duties as assigned.履行所有的工作职责,以保证工作的高效、全面。Use your supervision skills effectively to encourage and motivate staff.运用管理技巧有效的激励所有员工。Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.为客人提供始终如一的人性化服务,确保无论何时最大限度地令客人满意,及随时给予客人诚恳的关注。Establish good public relations with all guests.与所有的客人建立良好公共关系。Provide guests with the most accurate and up-to-date information at all times.无论何时都能为客人提供准确地,最新的信息。Ensure efficient provision of telephone services by overseeing efficient arrangement of the calls, as well as staff’s courtesy in handling telephone calls.监督员工是否高效地为客人转接电话,并随时检查员工的电话礼仪,以确保为客人提供高效的服务。Ensure efficient provision of message relay service by supervising message taking activities and paging services for guests.检查客人留言的递送和记录情况以确保为客人提供准确,高效的留言服务.Ensure efficient provision of reservation service by supervising reservation taking activities for guests.为客人提供高效的预定服务并对客人的预定做以积极的回应。Ensure efficient provision of an accurate record of telephone calls by supervising that all guest requests are followed up accordingly.保证所有客人的要求被高效准确地记录并执行,对客人所提出的所有要求进行相应的跟办。Ensure proper administration of the department by organizing and administering internal procedures and duty rosters, co-ordination activities of shifts.确保部门人员的编制,执行内部的工作程序及排班,并有效的协调好班次。Thorough knowledge of detailed procedures in operating the service center efficiently.熟悉服务中心的操作和详细的程序有高效的工作效率。Ensure that the printer of the Call Accounting Interface is in working order and the report is printing out with no paper jammed.确保计费系统打印机工作正常,话费报表被正常打印,并确保打印机在打印报表期间不会卡纸。To report regularly on the happenings within the section.按正常程序汇报内部发生的事情。Keeps Service Center work areas neat at all times.随时保持服务中心区域的整洁。Coordinates meal breaks.组织好员工的用餐时间。Enforces rules and regulations set up for the department.加强建立部门的规章制度并使大家服从。Reports unusual occurrences to Duty Manager.确保发生不正常事情时要及时向客户服务部经理汇报.Thorough familiarity and knowledge of all hotel owners, senior managers and Accor senior personnel.熟悉酒店的业主方的人员,高级经理和雅高中级管理人员。Knowledge of the importance of Service Center services with respect to the entire operation of the hotel.熟悉整个酒店的重大的对客服务程序的运作。Is thoroughly familiar with all Emergency Procedures as specified by hotel.十分熟悉酒店所有的应急工作程序。Thorough familiarity with existing extension numbers of the hotel.熟悉酒店目前所存在的所有的分机号码。Is conversant with all Accor Loyalty Program, Frequent Flyer programs and benefits.熟悉雅高忠诚计划,和常飞卡计划以及其优惠政策。Thorough familiarity with the rate code, market segment, corporate rates and seasonal promotion rates.熟悉酒店的房间合同价及代码,销售分布情况,及协议价和季节性的促销价。Thorough familiarity with the Corporate Guests Loyalty Programs, Frequent Flyer Programs and the relevant filing system.   熟悉与酒店有合同的客户的忠诚卡,航空里程积分卡计划及相关的内容。Assumes other duties as assigned by the Front Office Manager.完成前厅部经理分配的其它工作。Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way.通过最恰当的途径,尽可能向客人提供最优质的服务和最新、最准确的信息。Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel.为酒店保持良好的声望并帮助酒店增加收入。Perform other related duties & special projects as assigned by the supervisor.随时执行上级分配的其他相关任务或特殊项目。

薪资: 7千-9千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:北京-通州区 食宿:提供食宿


薪资: 面议 经验:3年以上 企业类型:国际高端酒店/5星级
地区:湖南-长沙 食宿:提供食宿

1.负责管理为您服务中心,提供礼貌、快捷、有效率的服务给客人及酒店其它部门。2.全面掌握为您服务中心各种设备的使用方法与功能。3.掌握各种电话的不同收费标准及结算方法。4.熟悉酒店产品及服务内容,具备独立处理业务和事务的管理能力。5.对酒店内外相关部门沟通、协调。 6.对下属员工进行培训、考核与评估,不断提高员工的业务水平。确保员工对酒店产品及服务 熟悉。  7.制定部门的工作计划、检查、督导、落实执行情况,并向上级汇报总结。8.将所有与部门有关的新信息,及时传达给下属员工。协调部门与其他岗位和部门 的关系。  9.确保在紧急事件发生时,为您服务中心有效地运作。 10.负责部门的安全、消防工作及整齐清洁。 11.确保 “一站式服务”的全面开展、服务质量以及服务工作的落实。12.完成上级指派的其他任务。

薪资: 5千-6千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:云南-丽江 食宿:提供食宿

Basic Function 基本职责Responsible for planning, directing, controlling co-coordinating and participating in the activities of Telephone Exchange personnel; ensuring the efficient and profitable handling of all telephone communication; ensuring the proper repair, maintenance and use of Telephone Exchange equipment and facilities.负责计划,组织,领导,控制,协调和参加电话接线员的日常工作,确保高效处理所有电话交流,确保电话程控设备和设施的正常维护维修和使用。Job Specification 工作要求1.    College graduate or its education equivalent      大学专科毕业或同等学历2.    Minimum 5 years’ experience       至少4年以上工作经验3.    Written facility and verbal facility, good diction and modulated voice      良好的书面和口头表达能力,出色的听写能力和动听的嗓音。4.    Familiar with overall hotel operations       熟悉整个酒店的操作。5.    Firm and possesses administrative ability      具有管理能力

薪资: 5千-6千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:福建-福州 食宿:提供食宿


薪资: 4千-5千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:面议


薪资: 5千-6千 经验:不限 企业类型:国际高端酒店/5星级
地区:山西-忻州 食宿:提供食宿

 岗位职责1.管理总机房员工;负责总机房的日常组织工作。2.确认所有的叫早电话已经记录,并且已经落实。3.有效地管理本市和长途电话设备,及接线员处理电话,确保有效的总机服务。4.管理对客留言和传呼服务,确保留言转接服务设施的有效运转。5.对内部工作程序,员工考勤,三个班次的运转的组织和内部管理。6.熟悉酒店的所有分机号码。 7.健全各种问讯资料。岗位要求1.中专以上学历,同岗位经验优先。2.口齿清楚,音质优美,待人热情,工作负责。3.必须会说和听懂宾客使用的主要语种,英语流利。4.通晓酒店的服务设施、各营业点的服务项目、服务时间以及收费标准,掌握总机房所有设备的操作程序,机器性能。

薪资: 5千-6千 经验:2年以上 企业类型:全服务中档酒店/4星级
地区:上海 食宿:提供食宿

全面组织领导“乐意为您服务热线”的日常运作并对部门进行整体领导及方向性指导,职责包括对部门员工进行培训、激励、领导并把客人满意作为首要目的,确保部门员工有足够的资源提供对客服务并不断寻求改进方法来满足客人不同需求。能够有效及时地完成日常工作,根据集团、本地运作标准协调部门运作,强调对客礼貌礼仪并引导员工的团队合作精神,使之成为专业、积极、知识信息完全的队伍,确保所有设备保持良好状态,包括:FCS 电话计费系统, OPERA酒店管理和记录系统平台,Fidelio, Micros and Windows, 确保所有客人和其他未解决事宜能够得到及时专业的处理,特别是管家部、前台、工程部、送餐服务部及厨房.

薪资: 5千-7千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-南京 食宿:提供食宿

岗位职责1.管理总机房员工;负责总机房的日常组织工作。2.确认所有的叫早电话已经记录,并且已经落实。3.有效地管理本市和长途电话设备,及接线员处理电话,确保有效的总机服务。4.管理对客留言和传呼服务,确保留言转接服务设施的有效运转。5.对内部工作程序,员工考勤,三个班次的运转的组织和内部管理。6.熟悉酒店的所有分机号码。 7.健全各种问讯资料。岗位要求1.大专以上学历,有同岗位工作经验3年以上。2.口齿清楚,音质优美,待人热情,工作负责。3.必须会说和听懂宾客使用的主要语种,英语流利。4.通晓酒店的服务设施、各营业点的服务项目、服务时间以及收费标准,掌握总机房所有设备的操作程序,机器性能。福利待遇1、提供高标准,营养搭配均衡,品种多样的工作餐。2、提供酒店本部一楼员工公寓(非南京籍员工),与酒店零距离。公寓带独立卫生间、床上用品、无线网络、空调、洗衣机,饮水机等。3、各种娱乐设施:阅览室、活动室与休闲区等。4、完善的社会保险和公积金。5、定期的员工体检。6、各类法定假日和其他带薪假期(如婚假、产假、护理假和丧假等)。7、每月丰富多彩的员工业余活动。8、每月各种专业培训职业发展遇见涵碧楼,预见七星级人生。涵碧楼酒店给员工提供的不是一份工作,而是一次职业发展的机遇!我们相信,每位员工都拥有自己的才华,我们尊重和珍惜每一位员工,我们致力于帮助员工发展相关技能,推动人才的发展,推动酒店的发展。未来,涵碧楼酒店管理集团将自建、管理30家超豪华酒店。快来加入我们吧,在这里,我们将助你快速成长,成为下一个涵碧楼酒店的管理精英!实现你的七星级人生!

薪资: 6千-8千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:广东-佛山 食宿:提供食宿

Job Responsibilities岗位职责Be responsible for the operation of the one stop service centre负责一站式服务中心的运作Be completely familiar with the hotel’s telephone system and related functions, i.e. voice mail, call logging etc.完全熟悉饭店的电话系统和相关功能,例如:语音信箱, 传呼系统Set up systems to capture guest feedback and present this to the Revenue Director on a regular basis建立系统获取客人反馈并定时向收益总监汇报Assist with the preparation of performance reports for the unit协助准备服务中心的工作执行报告Monitor, analyze and report variations from the budget and forecast控制、分析和报告预算的变动Chair Revmax meetings to communicate forecast and to coordinate strategies引导 收益会议以沟通预测结果协调酒店各种战略Implements inventory control to maximize RevPAR通过执行房间控制使可卖房营收最大化Train up-selling skill for all GSA and drive up-selling efforts给宾客服务中心员工培训增销技巧并推进增销成果Job Responsibilities岗位要求Good oraland written English skills.英文口语与书写流利。Minimum of 2  years experience as One Stop Service Manager.至少两年以上一站式服务经理工作经验。

薪资: 4千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:广西-南宁 食宿:提供食宿

会使用opera做预订To provide leadership and direction for the At Your Service department. Setting realistic goals for the team leader in at your service department according to the balance score card and guiding them whenever necessary in order to achieve positive results. Work closely with the Front Office Manager. Motivating associates to ensure the consistency in service standards provided to guests is a good practise of Marriott’s philosophy. Coordinate the shift operations in accordance to the corporate and local SOPs emphasizing guest hospitality and directing associates to work together as a team presenting themselves as professional.领导并监督整个为您服务部。根据酒店平衡计分卡为督导设立可行的目标,并为帮助他们达到预期目标而给予必要的引导。协助前厅部经理完成领导工作。指导员工以万豪服务理念为标准来完成服务工作。协调班组同事按照公司及当地工作守则热情对客,并指导其他同事团队协作以表现酒店的专业性。

薪资: 4.5千-5千 经验:5年以上 企业类型:国际高端酒店/5星级

职位描述:监管电话房的运作,视察并协调接线员的工作,以确保对所有内部和外部的电话使用者提供顺畅有效的交流和礼貌周到的服务。1. 监管电话房的整体工作2. 确保所有接线员能以专业水平接听电话3. 确保所有长途电话留言实时递送至酒店客人处4. 回顾电话房的工作程序以便改进5. 就每项工作任务,为所有电话服务下属和新员工提供适当的培训,确保工作遵守恰当的程序6. 处理客人的投诉并向宾客服务经理汇报每日事务和异常情况7. 确定所有相关设备运作良好,包括电话系统,所有长途电话的计算机打印输出,数据转换的接口系统,语音信箱系统,唤醒电话系统以及电话等候音乐系统等。若出现反常情况应立即通知相关服务承包商8. 确保电话等候音乐系统根据日程安排更换9. 每月更新内部分机号码清单和电子邮件地址清单10. 确保所有员工达到管理层提出的仪容仪表标准11. 紧急情况的处理流程及培训,并抽检掌握情况

薪资: 4千-5千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:天津 食宿:提供食宿

岗位职责: 1、Directs, supervises and coordinates the activities of the Department 2、Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other services3、Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions4、Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards5、Prepares and controls departmental budgeted1、指导、监督和协调部门的活动2、开发和应用相关程序,适当处理进出酒店的电话、传真以及设备和电话线租用及其它服务3、制订工作计划以实现目标,定期将实际成绩与所定目标进行对比,并采取必要的纠正措施4、保持适当记录,以处理酒店计费系统中的电话,并按照品牌最低标准保持客房情况记录5、准备并控制部门预算 岗位要求:1、Proficient in the use of Microsoft Office and Front Office System2、Problem solving and organizational abilities3、Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent4、3 years experience in front office / guest services / call centre or related discipline including supervisory experience, or an equivalent combination of education and experience.  1、熟练使用微软办公软件和前台系统2、具有解决问题和组织能力3、具有酒店行政管理,酒店管理或相关的大专学历或专业证书。4、拥有3年前厅或宾客服务或电话总机工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景。联系我们:酒店地址:天津市空港经济区中心大道55号乘车路线:地铁2号线空港经济区站下车,A出口乘坐691公交车至国际温泉高尔夫下车即到。咨询电话:022-58678888—2158联系人:张女士邮件地址:recruitment@crowneplazatianjin.com面试时请携带身份证正反面复印件一张,一寸彩色照片一张。

薪资: 6千-8千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-深圳 食宿:提供食宿

Diploma/degree in Hospitality or Tourism Management desirable.Well developed Communication, Telephone and Customer Relations Skills. Translating and Interpreting Skills.Well developed Computer Skills particularly in the use of MS Office, email, Opera and PABX Systems.Good trainer, able to facilitate at all levels.Fluent English and Mandarin – written and spoken, multi-lingual desirable.Minimum two years work experience as Assistant Manager or Team Leader in a Telephone Department.Essential knowledge of Travel and Hotel industry

薪资: 6千-8千 经验:不限 企业类型:国际高端酒店/5星级
地区:浙江-温州 食宿:提供食宿


薪资: 面议 经验:3年以上 企业类型:国际高端酒店/5星级

主要职责 确保服电话服务中心工作正常、有序检查并监督电话服务中心员工遵循饭店各项规章制度合理安排工作任何时候能够确保帮助电话服务中心员工处理问题确保员工掌握紧急情况处理方法确保电话服务中心有足够的员工为客人提供服务配合客务部总监完成本部门预算 岗位要求身体健康,品貌端正仪表整洁 热爱饭店服务行业 大专以上学历 英语水平流利责任心强 有积极的进取心和良好的沟通能力 在国际酒店具有相关工作经验

薪资: 4千-5千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:安徽-合肥 食宿:提供食宿

岗位职责:1.确保团队成员执行福朋品牌标准及要求;2.遵守饭店的工作政策及程序,遵守福朋的商业行为规范以及员工手册中的条款;3.熟悉前厅部工作服务标准及操作程序;4.负责管理快捷服务中心、客房送餐点单、商务中心以及精品店的日常运作;5.确保员工能够按照合肥绿地福朋酒店确认后的服务标准程序进行操作;6.全面了解掌握酒店房价、折扣、包价、饭店设施、特别事件及相关的公司計划;7.当班时迅速完成客人的要求 ;8.确保任务有跟踪并有所记录;9.确保迅速地,有礼貌地和准确地处理所有的来电和留言; 10.负责迅速准确地为客人提供叫醒服务 ;11.培训确保所有快捷服务中心员工熟悉餐饮知识,能正确灵活地为客人提供点餐服务;12.熟悉酒店产品与服务知识以便于向客人介绍和销售服务与设施 。

薪资: 5千-6千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-惠州 食宿:提供食宿

岗位职责1.管理宾客服务中心的员工;负责宾客服务中心的日常组织工作。2.确认所有的叫早电话已经记录,并且已经落实。3.有效地管理本市和长途电话设备,及接线员处理电话,确保有效的总机服务。4.管理对客留言和传呼服务,确保留言转接服务设施的有效运转。5.对内部工作程序,三个班次的运转的组织和内部管理。6.熟悉酒店的所有分机号码。 7.健全各种问讯资料。岗位要求1.大专以上学历,有同岗位工作经验3年以上。2.口齿清楚,音质优美,待人热情,工作负责。3.必须会说和听懂宾客使用的主要语种,英语流利。4.通晓酒店的服务设施、各营业点的服务项目、服务时间以及收费标准,掌握总机房所有设备的操作程序,机器性能。

薪资: 4千-5.5千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:海南-万宁 食宿:提供食宿


薪资: 面议 经验:3年以上 企业类型:国际高端酒店/5星级
地区:上海-静安区 食宿:提供食宿


薪资: 7千-1万 经验:不限 企业类型:国际高端酒店/5星级

岗位职责:1.Lead and manage Operator department and ensure all service standards are followed.领导与管理总机部门的各项工作,保障服务按流程标准进行。2.Ensure all communications relating to hotel both external and internal are actioned efficiently to all guests. 确保快捷有效传达信息,为客人提供服务。3.Develop and implement procedures for proper handling of in- and out-going telephone calls, faxes, rental equipment, and other telecommunication services.恰当地执行和处理打进和转出的电话,传真,设备出租以及其他宾客服务相关事务。4.Investigate complaints regarding telecommunication services and operator and technicians, take appropriate actions.处理关于宾客服务、接线员、技术员的投诉并采取适当的措施。5.Manages and monitors the operation of all equipment’s, software, hardware and ensure all units are working and installed properly.对所有环节进行监督管理,包括所有设备及软硬件设施,保证每个单元都能正常运行并准确安装。6.Prepare and controls departmental budget.准备并控制部门预算。7.Training and development team members.对员工进行培训和评估。岗位技能:1. Be familiar with  Opera system.能熟练操作Opera系统。2. Excellent Skill in communicating and Fluent in English.出色的沟通技巧,良好的英文表达能力。 3. Good guests service sense and professional skills.具备较强的宾客服务意识和专业技能。 4. 1 year’s experience in a similar role in a luxury international hotel.曾在奢华酒店同等职位工作至少1年。5.Bachelor degree and above. 大学本科及以上学历。 

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