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列表 明细
薪资: 5千-6千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-苏州 食宿:提供食宿

皇家服务副经理

薪资: 5千-6千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:海南-三亚 食宿:提供食宿

岗位职责1.协助酒店高级管理曾收集对客服务过程中所产生的问题信息2.负责处理宾客的问题和投诉3.负责重要宾客的迎领工作4.解决当班期间发生的安全问题5.向其它班次协调交班记录上需要沟通的事项岗位要求1.大专以上学历,有同岗位工作经验3年以上。2.口齿清楚,音质优美,待人热情,工作负责。3.必须会说和听懂宾客使用的主要语种,英语流利。4.熟练运用OPERA系统。

薪资: 6千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:上海-闵行区

Essential Responsibilities:基本职责: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.Leads and motivates team members by leading by example and employing competent and consistent management practices.通过训练及一致的管理,领导和激励团队员工.Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required.积极地参加职业培训,让员工保持水平一致。Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.做员工的导师,提高员工水平,促进他们完成所设立的目标。Maintains discipline amongst team members, ensuring consistency in accordance with the team member handbook, UAE Labour Law and HR guidelines. Distributes appropriate discipline when and where required.确保员工手册,相关劳动法,HR指南的一致性,必要的时候提供培训。Conducts PDR’s, 1:1 meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards.根据希尔顿PDR标准,进行1:1的面谈,确保对每个员工的公平,为员工提供继续发展的平台。Is involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.培训部门高潜能员工,促进工作水平的提高及进一步的职业规划。。Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.简单易懂的培训新员工,使其尽快达到胜任工作的最低标准,了解公司的期许与要求。Takes an active role in the Magic team, ensuring effective communication and working as a team in order to reach goals and targets.在客服中心团队中扮演积极角色,有效的沟通,确保达到目标。Greets all guests’ communications with a warm tone, ensuring that they feel welcomed and appreciated when contacting the hotel.用热情的语调问候所有宾客,让他们觉得倍受欢迎。Manages guests’ communication in an efficient and effective way, ensuring that guests are not delayed and that replies or follow up is made within Hilton Brand Standard timings.及时有效的和宾客沟通,确保给顾客及时的答复。Transfers all internal and external guest calls to the appropriate party correctly, with minimal delay.及时准确的为国内外宾客转接来电。Handles and delivers messages in a confidential and professional manner, maintaining guests’ privacy and integrity of the message, and ensuring that the message is accurate and delivered to the guest in a prompt and timely manner.准确,及时,安全的传递客户信息,确保顾客隐私。Maintains the integrity of the hotels information by not providing confidential or privacy invasive information about guests or the hotel. Maintains the integrity of the guests’ privacy at all times and adheres to Hilton Brand Standards for communication.遵循Hilton品牌标准,保护客人隐私,防止酒店数据泄露。Handles complaints promptly and efficiently, taking the necessary action, and informing the Magic Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知客服中心经理或宾客关系经理。回访客人,确保客人对解决方法满意。Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.维护顾客档案和信息,确保预订的有效性和准确性。Ensures that VIP guests are treated personally and recognized as an individual.确保VIP客人的待遇。Promotes HHonors and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonors members receive personal and professional service that recognizes them as important guests and that their benefits are received.引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。Inputs information into Onq System regarding guests, ensuring accuracy and that all details are completed and that the information can be clearly understood by other team members.将顾客信息录入酒店管理系统,确保团队成员能清晰明白。Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.遵循希尔顿品牌标准Is up to date with information and has detailed knowledge of facilities, attractions, and places of interest, sights and activities in and around hotel. Imparts this knowledge to other team members.了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。并于团队成员分享Is up to date with information on facilities, attractions, and places of interest, sights and activities in and around Shanghai.了解上海周边地区的最新信息,名胜,风景地等,为顾客提供方便。Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and IT.与餐饮部,客房部,工程部,IT等进行有效的沟通和合作。Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken.对酒店设施设备的非正常运转予以及时报告,并跟进直至问题解决。Ensures that the Guest Service Manager is kept aware and up to date of operational issues.对于特殊事件确保及时知会宾客关系经理。Carries out administrative duties of the department where required, including typing, printing, binding, and filing.如有需要,完成部门的行政任务,包括打字复印,装订等。Has detailed knowledge and understanding of computer application and their use that can effectively demonstrate.能熟练的掌握和运用电脑,Spot checks team members to ensure quality and maintain consistency.不定时的检查,确保质量。Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.确保信息的有效传递,及时解决问题提高满意度,参加例会及日常会议等。Ensures that the day-to-day functions of the front desk are completed. Including but not limited to checklist and trace reports.确保完成前台每日的任务,包括但不局限于核对,报告,信用额度核对,电脑数据备份等。Ensures that the Magic stock is managed and not wasted, maintaining costs were able.确保客服中心存货足够,避免浪费。Keeps up to date and aware of competitor activities in order to be informed.警惕商业竞争行为,并及时上报。Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. Takes part in the fire team when and where directed.遵照执行健康安全,危机管理,灾难救助,火灾预警程序。必要的时候加入救火。Adheres strictly to standard cash handling procedures, ensuring to balance float and drop the required amount. Manages cash, credit card, city ledger, voucher and all other forms of payment correctly.严格遵守现金收付手续,收取现金,信用卡,转帐,代金券等。Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.收取现金,信用卡,代金券,公司或第三方付费等服务时要严格遵守酒店规定。Correctly posts charges for telephone charges, as well as manage the hotels communication system to ensure that there is no loss of revenue.准确收取电话, 连同处理酒店沟通制度,确定没有收入的损失。Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.抓住商机,用合理的方式提高酒店收入,确保客人物有所值。To undertake any other reasonable task or request as directed by the management.接受部门其他合理的任务或要求的安排。The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要,该部门有权更改或补充该职位描述Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.通过学习希尔顿关爱,把希尔顿关爱理念运用到服务中去。

薪资: 8千-9千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:提供食宿

Communicates effectively both orally and in writing to provide clear direction to staff. Observes performance and encourages improvement. Interviews, selects, trains, supervise, evaluate, counsels, and administer disciplinary procedures for guest service center staff. Monitors business forecast and makes staffing adjustments as required.与员工有效的沟通,提供明确指示,关注员工的表现并给予激励。依相关程序面试,挑选,培训,督导,评估,客服中心员工。Reviews VIP arrival and ensures proper handling of VIPs and groups, Ensure the correct operation of the switchboard to effect the fast and efficient transferring of internal and external calls and all customers requests including wake up calls are auctioned speedily and in accordance with procedures as laid down by the Front Office Manager。关注VIP预抵及团队客人。确保所有的电话转接高效有序,叫醒电话准确无误。Greets all guests’ communications with a warm tone, ensuring that they feel welcomed and appreciated when contacting the hotel.用热情的语调问候所有宾客,让他们觉得倍受欢迎。Manages guests’ communication in an efficient and effective way, ensuring that guests are not delayed and that replies or follow up is made within Hilton Brand Standard timings.及时有效的和宾客沟通,确保给顾客及时的答复。Transfers all internal and external guest calls to the appropriate party correctly, with minimal delay.及时准确的为国内外宾客转接来电。Handles and delivers messages in a confidential and professional manner, maintaining guests’ privacy and integrity of the message, and ensuring that the message is accurate and delivered to the guest in a prompt and timely manner.准确,及时,安全的传递客户信息,确保顾客隐私。Maintains the integrity of the hotels information by not providing confidential or privacy invasive information about guests or the hotel. Maintains the integrity of the guests’ privacy at all times and adheres to Hilton Brand Standards for communication.遵循Hilton品牌标准,保护客人隐私,防止酒店数据泄露。Handles complaints promptly and efficiently, taking the necessary action, and informing the Magic Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知客服中心经理或宾客关系经理。回访客人,确保客人对解决方法满意。 

薪资: 5千-6千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:福建-福州 食宿:提供食宿

岗位职责1.协助酒店高级管理曾收集对客服务过程中所产生的问题信息2.负责处理宾客的问题和投诉3.负责重要宾客的迎领工作4.解决当班期间发生的安全问题5.向其它班次协调交班记录上需要沟通的事项岗位要求1.大专以上学历,有同岗位工作经验3年以上。2.口齿清楚,音质优美,待人热情,工作负责。3.必须会说和听懂宾客使用的主要语种,英语流利。4.熟练运用OPERA系统。

薪资: 5千-6.5千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:广东-珠海 食宿:提供食宿

岗位职责1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。2.大堂副理在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。3.要负责处理宾客的问题和投诉。4.要负责重要宾客的迎领工作。5.进行整个酒店的安全和日常的设备检查工作。6.解决当班期间发生的安全问题。7.向其它班次协调交班记录上需要沟通的事项。岗位要求1.大专以上学历,有同岗位工作经验优先。2.能用流利的英语从事前厅服务形象气质佳,精通电脑操作,具备较强的英文听说读写能力。3.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用。4.注重细节,工作有责任心,敢于承担责任,执行力较强。5.有上进心和良好的学习能力和抗压能力。

薪资: 5千-6千 经验:不限 企业类型:国际高端酒店/5星级
地区:山西-忻州 食宿:提供食宿

 岗位职责1.管理总机房员工;负责总机房的日常组织工作。2.确认所有的叫早电话已经记录,并且已经落实。3.有效地管理本市和长途电话设备,及接线员处理电话,确保有效的总机服务。4.管理对客留言和传呼服务,确保留言转接服务设施的有效运转。5.对内部工作程序,员工考勤,三个班次的运转的组织和内部管理。6.熟悉酒店的所有分机号码。 7.健全各种问讯资料。岗位要求1.中专以上学历,同岗位经验优先。2.口齿清楚,音质优美,待人热情,工作负责。3.必须会说和听懂宾客使用的主要语种,英语流利。4.通晓酒店的服务设施、各营业点的服务项目、服务时间以及收费标准,掌握总机房所有设备的操作程序,机器性能。

薪资: 6千-8千 经验:5年以上 企业类型:国内高端酒店/5星级
地区:广东-深圳 食宿:提供食宿

岗位要求1.负责全面管理总机部门的日常工作。2.确认所有的叫早电话已经记录,并且已经落实。3.有效地管理本市和长途电话设备,及接线员处理电话,确保有效的总机服务。4.管理对客留言和传呼服务,确保留言转接服务设施的有效运转。5.对内部工作程序,员工考勤,三个班次的运转的组织和内部管理。6.熟悉酒店的所有分机号码。 7.健全各种问讯资料。8.处理客人的来电投诉。岗位要求1.有同岗位工作经验。2.口齿清楚,音质优美,待人热情,工作负责。3.良好的英文听说写能力。4.通晓酒店的服务设施、各营业点的服务项目、服务时间以及收费标准,掌握总机房所有设备的操作程序,机器性能。5.有万豪品牌管理工作经验优先考虑。

薪资: 4千-5千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:安徽-合肥 食宿:提供食宿

岗位职责:1.确保团队成员执行福朋品牌标准及要求;2.遵守饭店的工作政策及程序,遵守福朋的商业行为规范以及员工手册中的条款;3.熟悉前厅部工作服务标准及操作程序;4.负责管理快捷服务中心、客房送餐点单、商务中心以及精品店的日常运作;5.确保员工能够按照合肥绿地福朋酒店确认后的服务标准程序进行操作;6.全面了解掌握酒店房价、折扣、包价、饭店设施、特别事件及相关的公司計划;7.当班时迅速完成客人的要求 ;8.确保任务有跟踪并有所记录;9.确保迅速地,有礼貌地和准确地处理所有的来电和留言; 10.负责迅速准确地为客人提供叫醒服务 ;11.培训确保所有快捷服务中心员工熟悉餐饮知识,能正确灵活地为客人提供点餐服务;12.熟悉酒店产品与服务知识以便于向客人介绍和销售服务与设施 。

薪资: 面议 经验:3年以上 企业类型:国际高端酒店/5星级
地区:湖南-长沙 食宿:提供食宿

1.负责管理为您服务中心,提供礼貌、快捷、有效率的服务给客人及酒店其它部门。2.全面掌握为您服务中心各种设备的使用方法与功能。3.掌握各种电话的不同收费标准及结算方法。4.熟悉酒店产品及服务内容,具备独立处理业务和事务的管理能力。5.对酒店内外相关部门沟通、协调。 6.对下属员工进行培训、考核与评估,不断提高员工的业务水平。确保员工对酒店产品及服务 熟悉。  7.制定部门的工作计划、检查、督导、落实执行情况,并向上级汇报总结。8.将所有与部门有关的新信息,及时传达给下属员工。协调部门与其他岗位和部门 的关系。  9.确保在紧急事件发生时,为您服务中心有效地运作。 10.负责部门的安全、消防工作及整齐清洁。 11.确保 “一站式服务”的全面开展、服务质量以及服务工作的落实。12.完成上级指派的其他任务。

薪资: 5千-6.5千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-广州 食宿:提供食宿

Specific Job Knowledge, Skill and Ability工作技能技巧要求:1、Good mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.优越的数据理解性,能对日常营运的数据给予合理恰当的解释。2、Ability to read, write, speak and understand the English language to communicate    effectively with guests and employees.能有效的用英语沟通交流。3、Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.擅长于处理宾客关系,能快速有效的应对各种问题。4、Has detailed knowledge and understanding of computer application and their use, that can effectively demonstrated.能熟练的掌握和运用电脑。5、Interpersonal skills to provide overall guest satisfaction.以较强的人际交往能力提高客人满意度。6、Ability to work under pressure and deal with stressful situations during busy periods.能在强压下胜任工作。7、Thorough organization and supervisory skills proficient in accomplishing the task.组织管理与督导能力。 Required Qualifications必要的资历要求: 1、University graduate, excellent command of written and spoken in English and Chinese language.大学本科,良好的中英文读写能力。2、2-3 years working experience with same position in Brand Hotel两至三年同等岗位品牌酒店工作经验。3、Good community ability required.较好的沟通能力。  Preferred Qualifications更高的资历要求: 1、Working experience within Hilton Group.有希尔顿集团内部酒店的工作经验。2、3 or 5 years of related working experience prefered. 三至五年相关工作经验者优先。 

薪资: 5千-6千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:北京 食宿:面议

岗位职责1.协助酒店管理层收集对客服务过程中所产生的问题信息2.负责处理宾客的问题和投诉3.监督部门所有设备,熟悉设备及系统功能。4.解决当班期间发生的安全问题5.根据酒店要求为部门员工进行标准化培训,等等。岗位要求1.大专以上学历,有同岗位工作经验2年以上,国际品牌优先考虑。2.口齿清楚,音质优美,待人热情,工作负责。3.英语流利。4.熟练运用OPERA系统。

薪资: 4千-5千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:面议

协助酒店管理和收集对客服务过程中产生的问题信息负责处理宾客的问题和投诉管理服务中心工作人员,以确保客人及时收到及时礼貌的对待并得到充分的重视管理和指导服务中心各部分的日常运作及管理工作大专以上学历,有同岗位工作经验及3年以上,包括一年的管理经验或与此相当的教育和相关工作经验结合的背景口齿清晰,音质优美,待人热情,工作负责英语流利熟练运用OPERA系统

薪资: 4千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:广西-南宁 食宿:提供食宿

会使用opera做预订To provide leadership and direction for the At Your Service department. Setting realistic goals for the team leader in at your service department according to the balance score card and guiding them whenever necessary in order to achieve positive results. Work closely with the Front Office Manager. Motivating associates to ensure the consistency in service standards provided to guests is a good practise of Marriott’s philosophy. Coordinate the shift operations in accordance to the corporate and local SOPs emphasizing guest hospitality and directing associates to work together as a team presenting themselves as professional.领导并监督整个为您服务部。根据酒店平衡计分卡为督导设立可行的目标,并为帮助他们达到预期目标而给予必要的引导。协助前厅部经理完成领导工作。指导员工以万豪服务理念为标准来完成服务工作。协调班组同事按照公司及当地工作守则热情对客,并指导其他同事团队协作以表现酒店的专业性。

薪资: 6千-9千 经验:5年以上 企业类型:国内高端酒店/5星级
地区:上海-闸北区

岗位职责1.协助酒店高级管理曾收集对客服务过程中所产生的问题信息2.负责处理宾客的问题和投诉3.负责重要宾客的迎领工作4.解决当班期间发生的安全问题5.向其它班次协调交班记录上需要沟通的事项岗位要求1.大专以上学历,有同岗位工作经验5年以上。2.口齿清楚,音质优美,待人热情,工作负责。3.必须会说和听懂宾客使用的主要语种,英语流利。4.熟练运用ONQ系统优先。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:浙江-温州 食宿:提供食宿

相关工作经验优先

薪资: 5千-6千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-河源 食宿:提供食宿

职责概述:全面负责宾客服务中心管理工作,培训及支持员工正确提供电话服务及宾各服务,确保为客人提供良好的宾客服务。专业知识技能:良好的电脑技巧/ 熟练使用办公室软件良好的英语能力以及沟通技巧掌握快捷服务中心工作知识并且十分熟悉部门日常运作熟练掌握快捷服务中心设备知识良好的组织及解决问题的能力良好的财务知识

薪资: 6千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

岗位职责:1.依照厦门瑞颐大酒店的目标、工作和质量标准,对员工进行日常管理、指导和领导。2.确保良好的维护酒店沟通系统,并礼貌和高效的同客人沟通。任职要求:1.至少在国际化酒店宾客服务中心同等职位3年工作经验2.熟练的英文口语,良好的沟通能力3.较强的管理及领导能力4.请发送中英文简历。

薪资: 5千-7千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:江苏-南京 食宿:提供食宿

岗位职责1.管理总机房员工;负责总机房的日常组织工作。2.确认所有的叫早电话已经记录,并且已经落实。3.有效地管理本市和长途电话设备,及接线员处理电话,确保有效的总机服务。4.管理对客留言和传呼服务,确保留言转接服务设施的有效运转。5.对内部工作程序,员工考勤,三个班次的运转的组织和内部管理。6.熟悉酒店的所有分机号码。 7.健全各种问讯资料。岗位要求1.大专以上学历,有同岗位工作经验3年以上。2.口齿清楚,音质优美,待人热情,工作负责。3.必须会说和听懂宾客使用的主要语种,英语流利。4.通晓酒店的服务设施、各营业点的服务项目、服务时间以及收费标准,掌握总机房所有设备的操作程序,机器性能。福利待遇1、提供高标准,营养搭配均衡,品种多样的工作餐。2、提供酒店本部一楼员工公寓(非南京籍员工),与酒店零距离。公寓带独立卫生间、床上用品、无线网络、空调、洗衣机,饮水机等。3、各种娱乐设施:阅览室、活动室与休闲区等。4、完善的社会保险和公积金。5、定期的员工体检。6、各类法定假日和其他带薪假期(如婚假、产假、护理假和丧假等)。7、每月丰富多彩的员工业余活动。8、每月各种专业培训职业发展遇见涵碧楼,预见七星级人生。涵碧楼酒店给员工提供的不是一份工作,而是一次职业发展的机遇!我们相信,每位员工都拥有自己的才华,我们尊重和珍惜每一位员工,我们致力于帮助员工发展相关技能,推动人才的发展,推动酒店的发展。未来,涵碧楼酒店管理集团将自建、管理30家超豪华酒店。快来加入我们吧,在这里,我们将助你快速成长,成为下一个涵碧楼酒店的管理精英!实现你的七星级人生!

薪资: 5千-6千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:湖北-武汉 食宿:提供食宿

MAJOR FUNCTION 主要功能:The overall organization as well as the operation of the Delighted To Serve department. To provide leadership and direction for the department; responsibilities include training, motivating and managing the DTS staff and keeping guest hospitality as the number one focus. Ensure that each associate has sufficient resources to perform his or her job well, and constantly seek to improve the methods to meet the guests’ needs. Be able to manage all daily operational tasks in an efficient and regular manner. Coordinate the shift operations in accordance to the corporate and local standard operating procedure (LSOP), emphasizing on guest hospitality and directing associates to work together as team, presenting them as a professional, proactive and well-informed Guest Service Associates. Ensure that all systems are functioning including FCS Call Accounting system, OPERA/ FCS Interface, Fidelio, Micros and Windows. Ensure that all outstanding guest or operational issues are resolved in a timely and professional way. Well versed in Front Office operations, telephone systems, Micros, Food & Beverage Systems. Maintain a good relationship with other departments especially Housekeeping, Front Office, Engineering, Room Service and Kitchen.全面组织领导“乐意为您服务热线”的日常运作并对部门进行整体领导及方向性指导,职责包括对部门员工进行培训、激励、领导并把客人满意作为首要目的,确保部门员工有足够的资源提供对客服务并不断寻求改进方法来满足客人不同需求。能够有效及时地完成日常工作,根据集团、本地运作标准协调部门运作,强调对客礼貌礼仪并引导员工的团队合作精神,使之成为专业、积极、知识信息完全的队伍,确保所有设备保持良好状态,包括:FCS 电话计费系统, OPERA酒店管理和记录系统平台,Fidelio, Micros and Windows, 确保所有客人和其他未解决事宜能够得到及时专业的处理,特别是管家部、前台、工程部、送餐服务部及厨房.JOB SPECIFICATION 职位要求 : · High sense of urgency, strong guest focus and good organizational skills.   高度的紧迫感,强烈对客意识和良好的组织技能。·  2-3 years of work experience in operator department with supervisor or manager experience, Front office experience also be requested.     总机房经理或主管相关工作经验,有前厅部工作经验。·  Well versed in Front Office Operations, PMS- Opera, Micros, Telephone Operations, equipment, programming and installation, FSC Call accounting, Fidelio/FCS Interface, Switchboard.  在前厅运作酒店管理系统Opera,餐厅餐点系统Micros,电话计费系统FCS及其联络平台,电话转接系统的操作有良好的理解。

薪资: 面议 经验:3年以上 企业类型:国际高端酒店/5星级
地区:北京-朝阳区

主要职责 确保服电话服务中心工作正常、有序检查并监督电话服务中心员工遵循饭店各项规章制度合理安排工作任何时候能够确保帮助电话服务中心员工处理问题确保员工掌握紧急情况处理方法确保电话服务中心有足够的员工为客人提供服务配合客务部总监完成本部门预算 岗位要求身体健康,品貌端正仪表整洁 热爱饭店服务行业 大专以上学历 英语水平流利责任心强 有积极的进取心和良好的沟通能力 在国际酒店具有相关工作经验

薪资: 4.5千-5千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:湖北-武汉

职位描述:监管电话房的运作,视察并协调接线员的工作,以确保对所有内部和外部的电话使用者提供顺畅有效的交流和礼貌周到的服务。1. 监管电话房的整体工作2. 确保所有接线员能以专业水平接听电话3. 确保所有长途电话留言实时递送至酒店客人处4. 回顾电话房的工作程序以便改进5. 就每项工作任务,为所有电话服务下属和新员工提供适当的培训,确保工作遵守恰当的程序6. 处理客人的投诉并向宾客服务经理汇报每日事务和异常情况7. 确定所有相关设备运作良好,包括电话系统,所有长途电话的计算机打印输出,数据转换的接口系统,语音信箱系统,唤醒电话系统以及电话等候音乐系统等。若出现反常情况应立即通知相关服务承包商8. 确保电话等候音乐系统根据日程安排更换9. 每月更新内部分机号码清单和电子邮件地址清单10. 确保所有员工达到管理层提出的仪容仪表标准11. 紧急情况的处理流程及培训,并抽检掌握情况

薪资: 4千-5千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:江苏-南京

总机副经理

薪资: 5千-6千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:云南-丽江 食宿:提供食宿

Basic Function 基本职责Responsible for planning, directing, controlling co-coordinating and participating in the activities of Telephone Exchange personnel; ensuring the efficient and profitable handling of all telephone communication; ensuring the proper repair, maintenance and use of Telephone Exchange equipment and facilities.负责计划,组织,领导,控制,协调和参加电话接线员的日常工作,确保高效处理所有电话交流,确保电话程控设备和设施的正常维护维修和使用。Job Specification 工作要求1.    College graduate or its education equivalent      大学专科毕业或同等学历2.    Minimum 5 years’ experience       至少4年以上工作经验3.    Written facility and verbal facility, good diction and modulated voice      良好的书面和口头表达能力,出色的听写能力和动听的嗓音。4.    Familiar with overall hotel operations       熟悉整个酒店的操作。5.    Firm and possesses administrative ability      具有管理能力

薪资: 面议 经验:3年以上 企业类型:国际高端酒店/5星级
地区:海南-三亚 食宿:提供食宿

Job Summary:Tobe responsible for the operation of the Communications department, providingtelephone service and co-ordinate guest requests (“Personal Guest Service”)Job Knowledge / Skill:l Good supervisory and communication skilll Min. 3 years concerned working experiencerequiredl Positive attitude under pressure 

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