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薪资: 8千-1.2万 经验:3年以上 企业类型:国内高端酒店/5星级
地区:海南-三亚 食宿:提供食宿

Job Title: Chief Concierge首席礼宾司Department:Front OfficeReports to:Director of Guest RelationPosition Level: ManagerPosition OverviewResponsible for all performance standards and guest satisfactions in Concierge department. Supervise, coordinate Concierge and Chauffeur’s team. Continuously improve service quality to blow away the guest.The Role1.Supervise the behavior of Concierge Agents and Chauffeurs according to the process and procedures set2.Oversee lobby and driveway operations, being supportive to ensure proper order of above areas3.Knowledgeable on city information and update colleagues frequently4.Aware of safety and security issues and report to managers5.Handle and store guests’ luggage in a secured and organized way6.Responsible for managing guest transportation7.Responsible for guest valet park and buggy service8.Take ownership of resort equipment, such as luggage trolley, vehicles 9.Maintain the Golden Key Association information back up and supporting source10.Maintain a strong relationship with the other propertiesTalent ProfileQualifications:Diploma of college or university preferably in Hotel/Hospitality ManagementWork Experience:3 years’ experience in a similar role in luxury hotels/resortsSkills Set:Excellent interpersonal skills with personable character, good at cultivating strong guest relationsVery good command in spoken and written EnglishKnowledge in Property Management System (e.g. OPERA)Competent computing skills

薪资: 7.5千-1万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:海南-儋州 食宿:提供食宿

岗位职责1、直接负责礼宾部的工作。2、对酒店的宾客提供礼貌专业的服务;协助重要宾客的入住和离店。3、管理行李房,确保所有的行李有行李标签并且安全存放在合适的位置。4、负责所有的特殊事情和酒店服务的有关信息的公告。5、确保工作区域内的所有设备处于良好工作状态。6、参与员工的培训工作。负责员工的日常培训,制定培训计划。7、宾客有要求时,为预计离店的宾客安排出租车、机场班车的服务。

薪资: 8千-1万 经验:5年以上 企业类型:国内高端酒店/5星级
地区:四川-成都 食宿:提供食宿

岗位要求: 1.掌握礼宾部工作知识且十分熟悉礼宾部日常运行; 2.向客人和其他部门提供酒店内外广泛的服务和设施的详细准确信息; 3.保留客人反馈的记录并且对问题采取补救行动; 4.为员工提供指导,确保所有员工的职业生涯的工作目标得到组织规划。 工作要求: 同岗位工作2年以上; 形象气质佳,性格外向,有活力; 金钥匙持有者

薪资: 7千-9千 经验:不限 企业类型:国际高端酒店/5星级
地区:陕西-西安 食宿:提供食宿

岗位职责1. 直接负责礼宾部的工作。2. 对酒店的宾客提供礼貌专业的服务;协助重要宾客的入住和离店。3. 管理行李房,确保所有的行李有行李标签并且安全存放在合适的位置。4. 确保工作区域内的所有设备处于良好工作状态。5. 参与员工的培训工作。负责员工的日常培训,制定培训计划。6. 宾客有要求时,为预计离店的宾客安排出租车、机场班车的服务。岗位要求1. 有同岗位工作经验1年以上。2. 身体健康,品貌端正,形象气质佳。3. 优秀的组织管理能力。4. 优秀的交际能和沟通技巧。5. 善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。

薪资: 6千-8千 经验:不限 企业类型:国际高端酒店/5星级
地区:湖南-长沙 食宿:提供食宿

职位描述 Job Description1.指导并控制城市内部服务的日常活动,优化人力并为所有客人提供高效服务。Direct and controls the daily activities of the City insider services, optimising manpower and providing efficient services to all guests.  2.规划月度职责名册和培训计划,提交给前台经理,确保人力按业务需求进行安排。Plan the monthly duty roster and training plan for submission to Front Office manager, ensuring manpower is arranged according to the operational requirements.3.根据情况执行纪律,咨询和培训,以确保所有代理商都能够满足酒店的期望。 Conduct discipline, counselling and training as appropriate to ensure all agents are performing to the expectations of the hotel.4.负责所有贵宾欢迎的过程,确保所有客人都很好在他们逗留期间照顾。 Responsible for all VIP guests welcome process, ensure all guests are well taken care of during their staying.5.保持大厅的存在以监控服务标准,并实施运营程序的变化,以不断改进酒店服务。Maintain lobby presence to monitor service standards and implements changes in operational procedures to constantly improve on hotel services.5.确保机场服务和司机团队按照酒店程序执行职责,定期对机场酒店业务进行抽查。Ensure that Airport services and drivers teams are performing their duties according to hotel procedures by conducting regular random checks on the hotel operations at the airport.6.监测酒店车辆的日常运行和维护情况,向前台经理汇报缺陷情况,以便跟进和整改。Monitor hotel vehicle daily operation and maintenance, reporting defects to Front Office Manager for follow-up and rectification.任职要求 Qualification1.至少3年大学教育或酒店相关资。Minimum 3 years’ college education or hospitality related qualifications2.至少4年在国际酒店的前厅部工作,至少拥有2年礼宾司经验。Minimum 4 years in Front Office in an international hotel with at least 2 years of City insider experienc.

薪资: 6千-8千 经验:5年以上 企业类型:国内高端酒店/5星级
地区:广东-深圳 食宿:提供食宿

Oversees and directs all aspects of the Bell service operations.监督和指导行李服务的各方面工作。Lead the coordination of any guests’ needs, special requests, and inquiries to ensure superior service and value for our guests.领导协调客人的需求,特殊要求和请求来确保为客人提供卓越和超值的服务。 Supervise and direct Bell Desk activities and Bell Staff.对行李服务台的活动和行李服务人员实施监督和指导。Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail.负责挑选和分发客人的信件及行政信件,并将无人接收的信件送返发信人。Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests.提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits.最先向客人推荐本酒店的餐饮营业场所,熟知这些营业场所的营业时间和各自的特长。Ensure the lobby is always kept in an orderly fashion.确保大厅始终保持整洁。Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management.在大厅、餐饮营业场所和其它管理层认为合适的地方协调对客人的呼叫工作。Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times.负责维护酒店信息簿(功能板),并确保所有信息的准确性和实效性。Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.在考虑酒店入住情况和预测以及大规模的团组活动,特别是关于提前或延迟到达及离店的情况的前提下,为行李服务部员工准备高效的工作计划,安排节日和假日。Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently.确保所有行李服务人员随时保持衣着整洁,工作守时,并且能够快速和高效的完成任务。Handle problems associated with guests and liaise with department heads or executive management in the absence of the Assistant Manager.处理与客人相关的问题,在经理助理缺席的情况下负责与各部门负责人或行政管理部门联系。Works with Superior and Human Resources on manpower planning and management needs.与上级领导和人力资源部一起进行人力规划和管理需求。

薪资: 6千-8千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:海南-三亚 食宿:提供食宿

岗位要求1.大专以上学历,有同岗位工作经验5年以上2.身体健康,品貌端正,形象气质佳。3.优秀的组织管理能力。4.优秀的交际能和沟通技巧,以及优秀的英文沟通能力。5.善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。

薪资: 6千-8千 经验:不限 企业类型:国际高端酒店/5星级
地区:浙江-宁波-北仑区 食宿:提供食宿

负责整个礼宾部对客服务方面的一切活动,包括监管,指导和带领礼宾部全体员工确保提供卓越和超值的服务,其业绩目标和華邑品牌既定的整体质量标准相一致。岗位职责:1.对礼宾部柜台的活动和礼宾部服务人员实施监督和指导。2.提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。3.最先向客人推荐本酒店的餐饮营业场所,熟知这些营业场所的营业时间和各自的特长。4.在考虑酒店入住情况和预测以及大规模的团组活动,特别是关于提前或延迟到达及离店的情况的前提下,为行李服务部员工准备高效的工作计划,安排节日和假日。5.确保所有行李服务人员随时保持衣着整洁,工作守时,并且能够快速和高效的完成任务。6.处理与客人相关的问题,在前厅经理缺席的情况下负责与各部门负责人或行政管理部门联系。任职要求:1.拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力2.具有良好写作技能3.熟练使用微软办公软件和酒店管理系统4.具有解决问题,激励,组织和培训能力5.具有酒店行政管理,酒店管理或相关的大专学历优先6.拥有4年酒店宾客服务工作经验,包括1年的管理经验,或与此相当的教育和相关工作经验结合的背景优先

薪资: 6千-8千 经验:3年以上 企业类型:国内高端酒店/5星级
地区:湖南-长沙 食宿:提供食宿

岗位职责1、直接负责礼宾部的工作。2、对酒店的宾客提供礼貌专业的服务;协助重要宾客的入住和离店。3、管理行李房,确保所有的行李有行李标签并且安全存放在合适的位置。4、负责所有的特殊事情和酒店服务的有关信息的公告。5、确保工作区域内的所有设备处于良好工作状态。6、参与员工的培训工作。负责员工的日常培训,制定培训计划。7、宾客有要求时,为预计离店的宾客安排出租车、机场班车的服务。岗位要求1、大专以上学历,有同岗位工作经验3年以上2、身体健康,品貌端正,形象气质佳。3、优秀的组织管理能力。4、优秀的交际能和沟通技巧。5、善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。

薪资: 6千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:广东-惠州 食宿:提供食宿

岗位概述:1.直接负责礼宾部的工作;2.带领团队对酒店客人提供礼貌专业的礼宾服务;协助重要宾客的入住和离店;3.管理行李房,确保所有行李有行李标签并且安全存放在合适的位置;4.确保工作区域内的所有设备处于良好工作状态;5.负责礼宾部的培训工作。完成员工的日常培训,制定培训计划;6.宾客有要求时,为其安排出租车、机场租车的服务;7.带领车队完成酒店车辆收入预算,做好车辆的维护保养及其他相关事宜;8.完成任何其他合理的职责和被指派的职责。 任职要求:1.大专及以上学历,有同岗位工作经验1年以上;2.身体健康,品貌端正,形象气质佳;3.优秀的组织管理,培训以及执行能力;4.优秀的交际能力和中英文沟通能力;5.熟悉车队管理、车辆维护保养和对车辆紧急事件的处理;6.善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。

薪资: 6.5千-7.5千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:广东-深圳 食宿:提供食宿

1.负责礼宾部的工作。2.确保工作区域内的所有设备任何时间都处于良好工作状态。3.负责所管辖区域员工的工作情况并根据要求制定工作日程。4.协助重要客人的入住和离店。5.处理或者解决客人的投诉,并且同酒店的客人建立起良好的关系。6.为所有的客人和客户提供礼貌周到的信息服务。7.在员工当中发挥良好的领导能力,引导员工在酒店的工作中取得事业的发展和进步。

薪资: 6千-7.5千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:四川-乐山 食宿:提供食宿

MAJOR FUNCTION 主要功能:Report to Front Office Manager. Well versed on all Brand Standard requirements for Front Office and related areas. To establish an effective data base system to be used by all team members for restaurant and local attractions. Have solid understanding of and being able to establish relationship with all local attractions, restaurants etc. To supervise the other navigator associates, bell staff, doormen to effectively handle guest requests, to ensure that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. To ensure that the above-mentioned areas are working in a professional manner at all times. Responsible for hiring, training and development of all navigator-related associates, so they are hospitable, outgoing and customer service oriented. Assist Front Office Manager in above areas to ensure a correct and smoothly operation department. Each associate is expected to carry out, within their capabilities, all reasonable requests by management.所有工作向前厅部经理报告。熟知前厅部及相关部门的品牌标准要求。建立本地的餐厅和旅游景点信息数据库以备部门同事查看。与本地的著名景点景区,餐厅及其他相关部门建立良好的合作关系。督导其他礼宾部员工,行李员,门童的工作以确保客人的要求得到满足。确保下属完全遵从酒店的政策,工作流程和标准以保证所有的客人满意。确保以上区域员工保持专业的工作态度。负责招聘,培训和发展礼宾部的所有员工,确保他们殷勤待客,外向活泼和以提供优质服务为本。协助前厅部经理确保以上工作区域运转正常。根据每个员工的能力安排工作以确保管理层的任务准确完成。JOB SPECIFICATION 职位要求 : Minimum 6 years Concierge experience with at least 2 years of Concierge supervisory experience.至少6年国际酒店礼宾部经验, 2年礼宾部管理相关职务经验。Demonstrated excellent communication and hospitality skills.精通沟通及好客才能。Demonstrated leadership qualities.精通领导才能。Demonstrated communication skills. Fluently in English and Mandarin. 精通中英文沟通。

薪资: 6千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:海南-海口 食宿:提供食宿

岗位职责1.负责礼宾部的工作。2.负责所有的特殊事情和酒店服务的有关信息的公告。3.确保工作区域内的所有设备处于良好工作状态。4.参与员工的培训工作。负责员工的日常培训,制定培训计划。岗位要求1.大专以上学历,有同岗位工作经验2年以上2.身体健康,品貌端正,形象气质佳。3.优秀的组织管理能力。4.优秀的交际能和沟通技巧。5.善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。

薪资: 5千-7千 经验:2年以上 企业类型:国内高端酒店/5星级
地区:湖北-武汉 食宿:提供食宿

岗位职责1、直接负责礼宾部的工作。2、对酒店的宾客提供礼貌专业的服务;协助重要宾客的入住和离店。3、管理行李房,确保所有的行李有行李标签并且安全存放在合适的位置。4、负责所有的特殊事情和酒店服务的有关信息的公告。5、确保工作区域内的所有设备处于良好工作状态。6、参与员工的培训工作。负责员工的日常培训,制定培训计划。7、宾客有要求时,为预计离店的宾客安排出租车、机场班车的服务。岗位要求1、大专以上学历,有同岗位工作经验2年以上2、身体健康,品貌端正,形象气质佳。3、优秀的组织管理能力。4、优秀的交际能和沟通技巧。5、善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。

薪资: 6千-7千 经验:8年以上 企业类型:国际高端酒店/5星级
地区:广东-深圳 食宿:提供食宿

岗位职责:1.监督和指导行李服务的各方面工作。2.领导协调客人的需求,特殊要求和请求来确保为客人提供卓越和超值的服务。3. 对礼宾服务台的活动和礼宾服务人员实施监督和指导。4.提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。5.在考虑酒店入住情况和预测以及大规模的团组活动,特别是关于提前或延迟到达及离店的情况的前提下,为行李服务部员工准备高效的工作计划,安排节日和假日。6.处理与客人相关的问题。7. 确保所有礼宾服务人员随时保持衣着整洁,工作守时,并且能够快速和高效的完成任务。岗位要求:1.具有酒店行政管理,酒店管理或相关的大专学历。2.拥有2年酒店宾客服务工作经验,包括6个月管理经验,或与此相当的教育和相关工作经验结合的背景。3. 英语口语良好,具有良好写作技能。4. 熟练使用微软办公软件和前台系统。

薪资: 6千-7千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:广西-柳州-三江侗族 食宿:提供食宿

1. 确保所有的营运章程得以贯彻实施。2. 监督所有部门必需品的供应以及维护情况。3. 在一楼大堂内迎接VIP客人。4.指导和培训所有的礼宾部的员工。5.确保日常的营运并且站在大堂明显的位置,方便给客人以及员工提供服务。6. 做好人力资源管理以及考勤工作。7.参与部门内部以及上级安排的以外的会议。8.与其他部门负责人确认分配工作职责范围,已完成工作任务。

薪资: 5千-7千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:浙江-温州 食宿:提供食宿

岗位职责1、直接负责礼宾部的工作。2、对酒店的宾客提供礼貌专业的服务;协助重要宾客的入住和离店。3、管理行李房,确保所有的行李有行李标签并且安全存放在合适的位置。4、负责所有的特殊事情和酒店服务的有关信息的公告。5、确保工作区域内的所有设备处于良好工作状态。6、参与员工的培训工作。负责员工的日常培训,制定培训计划。7、宾客有要求时,为预计离店的宾客安排出租车、机场班车的服务。岗位要求1、大专以上学历,有同岗位工作经验3年以上2、身体健康,品貌端正,形象气质佳。3、优秀的组织管理能力。4、优秀的交际能和沟通技巧。5、善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。

薪资: 4千-7千 经验:5年以上 企业类型:国内高端酒店/5星级
地区:广东-广州 食宿:提供食宿

监管由礼宾部员工提供的服务,保证礼宾部的顺利运作1. 执行与行李有关的工作程序,在礼宾司不在岗时,代行其职责 并确保礼宾部员工在工作中遵守工作程序2. 协助礼宾司根据需要调配人力3. 根据酒店标准培训所有礼宾部员工、评估表现、推荐晋升、办理员工调动及纪律惩戒4. 向礼宾司反馈异常现象,需求要时向前厅经理、前厅副经理和宾客服务经理求助5. 确保贵宾得到适当的接待,客人都得到机场迎送服务6. 尽量推荐酒店营业,改进服务,以便增加营业收入,降低成本

薪资: 6千-7千 经验:不限 企业类型:国际高端酒店/5星级
地区:浙江-嘉兴-南湖区 食宿:提供食宿

1.Leads and motivates team members by leading by example and employing competent and consistent management practices.通过训练领导和激发团队员工.2.Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required积极地参加职业培训,让员工保持水平一致。3.Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.做队员的导师,提高员工水平,促进他们完成所设立的目标。4.Maintains discipline amongst team members, ensuring consistency in accordance with the team member handbook, UAE Labor Law and HR guidelines. Distributes appropriate discipline when and where required.确保员工手册,相关劳动法,HR指南的一致性,必要的时候提供培训。5.Conducts PDR’s, 1:1 meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement根据PDR标准,进行1:1的面谈,确保对每个员工的公平,为员工提供继续发展的平台。6.Is involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.训练高潜力的员工,提高他们的工作能力。7.Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,为酒店发展提供建议,有创新精神,为顾客提供品质服务。8.Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.简单易懂的训练新员工,使其尽快达到胜任工作的最低标准,明白他应该要做到什么样的标准。

薪资: 5.5千-6.8千 经验:不限 企业类型:国际高端酒店/5星级
地区:浙江-宁波 食宿:提供食宿

 岗位职责/职位描述1.对礼宾台的活动和行李服务人员实施监督和指导2.提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息3.最先向客人推荐本酒店的餐饮营业场所,熟知这些营业场所的营业时间和优惠政策4.在考虑酒店入住情况和预测以及大规模的团组活动,特别是关于提前或延迟到达及离店的情况的前提下,为礼宾部安排高效的工作计划;5.确保所有礼宾部人员随时保持衣着整洁,工作守时,并且能够快速和高效的完成任务6.具有解决问题,推理,号召,组织和培训能力;7.熟练使用微软办公软件和前台系统;8.具有解决问题和组织能力;9.拥有3年前厅或宾客服务工作经验,包括在相似规模的酒店的管理经验,或与此相当的教育和相关工作经验结合的背景。

薪资: 6.2千-6.7千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:广东-佛山 食宿:提供食宿

Position Summary职位概述Manages conciergeteam member in order to provide special team member and information about local area attractions to customers an patrons , offering a wide selection of choices and alternatives to ensure guest satisfaction. Carries out any other reasonable duties and responsibilities as assigned. 对礼宾部进行日常管理,处理部门突发事件。熟知当地及周边景区景点,餐馆,娱乐场所及商务中心,为客人提供个性化服务。完成交给的其它工作。1. Greets customers immediately with a friendly and sincere welcome . Responds to inquires with accurate information regarding hours of outlet operation , directions to local attractions , or meeting rooms , car rentals and airline shuttle service , etc ,according to individual needs.诚挚友好的问候客人。快速精准的回答和应对客人提出的问题及要求,其中包括各消费场所的营运时间,景区景点指南,租车服务及机场接送服务等。2. Answers telephone calls and inputs messages into the computer . Retrieves messages and communicates contents to the guest . Retrieves mail , small packages , and facsimiles for customers as requested .负责接听礼宾部电话,处理客人留言,包裹,邮件及传真。3. Arranges and confirms recreation , business and dining activities both inside and outside the hotel . Promptly responds to requests for dentists , doctors ,child care , florists , etc.代客预订店内及店外的餐厅和娱乐场所。为医疗保健,托婴,送花等服务提供协助。4. Hires ,trains , supervises ,disciplines conciergeteam member . scheldulesteam member in accordance with hotel manages department budget , including approval of payroll .依照酒店人员录用及相关条例应聘,培训,监督,管理礼宾部员工。5. Creates activities and provides information and support to ensure total guest satisfaction for group clientele . Works with the sales department and attends pre –con meetings .协助酒店销售部门处理好会议及团队客户的各项需求,提高客户满意度。 6. Responds to guest complaints , conducts research to develop such as price conflicts , insufficient heating or air conditioning , etc. Remains calm and alert especially during emergency situations and heavy hotel activity .沉着冷静的应对和处理各类客人投诉,如:客人对价格不满,空调或供暖系统的不足等。7. Leads and motivates team members by leading by example and employing competent and consistent management practices.通过训练及一致的管理,领导和激励团队员工.8. Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required积极地参加职业培训,让员工保持水平一致。9. Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.做队员的导师,提高员工水平,促进他们完成所设立的目标。10. Conducts PDR’s, 1:1 meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards.根据希尔顿PDR标准,进行1:1的面谈,确保对每个员工的公平,为员工提供继续发展的平台。11. Is involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.培训部门高潜能员工,促进工作水平的提高及进一步的职业规划。12. Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。13. Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.简单易懂的培训新员工,使其尽快达到胜任工作的最低标准,了解公司的期许与要求。14. Takes an active role in the front desk and concierge team, ensuring effective communication and working as a team in order to reach goals and targets.积极主动的加强前台与礼宾部的有效沟通,确保达到目标提供高质量的服务。15. Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.为顾客提供热情周到的服务,有宾至如归感。16. Ensures that the concierge team escorts guests to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner.将客人送至客房,介绍客房布局,确保行李及时送达。17. Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。18. Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.维护顾客档案和信息,确保预订的有效性和准确性。19. Ensures that VIP guests are treated personally and recognized as an individual.亲自迎接VIP客户。20. Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received.引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。 21. Ensures that the concierge team facilitate a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered team member when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewell.如有需要,帮助客人拿取行李,确保客人及时办理离店,安排运送,同时欢迎他们再次光临。22. Manages the storage and organization of guests luggage in a safe and secure, organized and systemized way.有条理的安放和储存客人的行李并确保安全。23. Ensures that the concierge team maintains the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests.确保大厅的整洁卫生,及常用客用资料和物品等的补充更新。24. Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.掌握希尔顿酒店集团的基本概况。25. Is up to date with information and has detailed knowledge of facilities, attractions, places of interest, sights and activities in and around hotel. Imparts this knowledge to other team members.了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。将这些知识与团队成员分享。   26. Monitors the sale of postage stamps, telephone cards and other items and maintains a cash float.对出售的邮票,电话卡和其他以现金兑换的物品进行管理。27. Ensures that the concierge team correctly carries out ticket reconfirmation, safari bookings and makes guest reservations when required.确保根据不同需求为宾客提供票务信息确认,预定等服务。28. Ensures that the concierge team correctly handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel确保礼宾部准确的信息传递,保证酒店和宾客每日包裹邮件的正常收发。29. Responsible for managing guest airport transportation, ensuring pick-ups and drop-offs are completed on time and the most effective use of the drivers time is made.为客户提供机场接送服务并最大效率的安排司机的工作时间。30. Inputs information in to Fidelio regarding guests, ensuring accuracy and that all details are completed and that the information can be clearly understood by other team members.将准确完整的信息录入酒店管理系统,以便大家分享。31. Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.遵循希尔顿品牌标准并贯彻实施。32. Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and .IT与餐饮部,客房部,工程部,IT等进行有效的沟通及合作。33. Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken.对酒店设施设备的非正常运转予以及时报告,并跟进直至问题解决。34. Ensures that the Front Desk Manager is kept aware and up to date of operational issues.确保前台经理知道要完成的任务。35. Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.确保信息的有效传达,及时解决问题提高满意度,参加例会及日常会议等。36. Manages and maintains the Concierge Desk stock and that it is not wasted, maintaining costs where able.对礼宾部日常用品予以管理控制,节约成本。37. Keeps up to date and aware of competitor activities in order to be informed.警惕商业竞争行为,并及时上报。38. Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. Takes part in the fire team when and where directed.遵照执行健康安全,危机管理,灾难救助,火灾预警程序。必要的时候加入 救火。39. Adheres strictly to standard cash handling procedures, ensuring to balance float and drop the required amount. Manages cash, credit card, city ledger, voucher and all other forms of payment correctly.严格遵守现金收付手续,收取现金,信用卡,转帐,代金券等。40. Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.收取现金,信用卡,代金券,公司或第三方付费等服务时要严格遵守酒店规定。41. Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.抓住商机,用合理的方式提高酒店收入,确保客人物有所值。42. Adhere to the hotel’s security and emergency policies and procedures.坚持酒店安全制度、紧急情况处理规定和程序。43. To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations.确保员工充分的理解并遵守员工手册内容。44. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要,该部门有权更改或补充该职位描述。45. Carries out any other reasonable duties and responsibilities as assigned.完成任何其他合理的职责和被指派的职责。

薪资: 4.5千-6.5千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:山东-日照 食宿:提供食宿

岗位职责1、直接负责礼宾部的工作。2、对酒店的宾客提供礼貌专业的服务;协助重要宾客的入住和离店。3、管理行李房,确保所有的行李有行李标签并且安全存放在合适的位置。4、负责所有的特殊事情和酒店服务的有关信息的公告。5、确保工作区域内的所有设备处于良好工作状态。6、参与员工的培训工作。负责员工的日常培训,制定培训计划。7、宾客有要求时,为预计离店的宾客安排出租车、机场班车的服务。岗位要求1、大专以上学历,有同岗位工作经验3年以上2、身体健康,品貌端正,形象气质佳。3、优秀的组织管理能力。4、优秀的交际能和沟通技巧。5、善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。

薪资: 2.5千-6.5千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:面议

Knowledge and skills related to concierge are required具有礼宾相关知识和技能Welcome Ambassador supervisor must have at least two years relevant working experience and manager must have at least four years relevant working experience礼宾主管至少具有两年以上相关工作经验,礼宾经理须具有四年以上相关工作经验Supporting all aspects of Welcome Ambassador and Wheels functions in accordance with hotel standards.  Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft.负责对整个迎宾大使和驰骋部的日常运营,为到店客人提供无微不至的问候和提供和协助客人所需的各种资讯包括查询、预订等等,致力为营造超越客人期望的体验。

薪资: 3.5千-6千 经验:2年以上 企业类型:国内高端酒店/5星级
地区:安徽-合肥 食宿:提供食宿

岗位职责1.直接负责礼宾部的工作。2.对酒店的宾客提供礼貌专业的服务;协助重要宾客的入住和离店。3.管理行李房,确保所有的行李有行李标签并且安全存放在合适的位置。4.负责所有的特殊事情和酒店服务的有关信息的公告。5.确保工作区域内的所有设备处于良好工作状态。6.参与员工的培训工作。负责员工的日常培训,制定培训计划。7.宾客有要求时,为预计离店的宾客安排出租车、机场班车的服务。岗位要求1.大专以上学历,有同岗位工作经验2年以上2.身体健康,品貌端正,形象气质佳。3.优秀的组织管理能力。4.优秀的交际能和沟通技巧。5.善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。

薪资: 5千-6千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:广东-惠州 食宿:提供食宿

·         对行李服务台的活动和行李服务人员实施监督和指导。·         监督和指导车队长对车队的管理工作。·         负责挑选和分发客人的信件及行政信件,并将无人接收的信件送返发信人。·         提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。·         最先向客人推荐本酒店的餐饮营业场所,熟知这些营业场所的营业时间和各自的特长。·         确保大厅始终保持整洁,烟灰缸始终干净。·         在大厅、餐饮营业场所和其它管理层认为合适的地方协调对客人的呼叫工作。·         负责维护酒店信息簿(功能板),并确保所有信息的准确性和实效性。·         在考虑酒店入住情况和预测以及大规模的团组活动,特别是关于提前或延迟到达及离店的情况的前提下,为行李服务部员工准备高效的工作计划,安排节日和假日。·         确保所有行李服务人员随时保持衣着整洁,工作守时,并且能够快速和高效的完成任务。·         处理与客人相关的问题,在经理助理缺席的情况下负责与各部门负责人或行政管理部门联系。·         与上级领导和人力资源部一起进行人力规划和管理需求。·         与前厅部经理以及房务总监一起编制车队收入预算。·         与上级领导和财务总监一起编制和管理部门预算。

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