【岗位职责】
1.Attend pre-class preparation meetings and fullyabsorb all information
参加班前的准备会议,并完全领会班前会所有信息
2.Confidentlyknowing the food and beverage menu contents and be able to explain them in detail to guests.
熟悉掌握菜单只是并可以自如地向客人做以介绍。
3.Be able to makesuggestions on the menu that might suit guests of different nationalities.
根据客人的不同国籍,推荐菜单上的食品。
4.By ensuringeverything is clean and tidy, ready for guests to enter the restaurant.
保证各种设备设施的清洁,随时可以对客服务。
5.Greet guests witha smile offer assistance with coats, bags etc., and introduce yourself.
微笑迎接客人,协助客人存放外套及背包并作自我介绍。
6. All guests areescorted to a table, asked if they would prefer smoking or non smoking.
所有客人都需被引至桌旁,并询问就座吸烟区或非吸烟区。
7.Ensure all serviceprocedures are carried out to the standards required.
确保所有服务都符合标准。
8.By replenishingdrinks, never letting cup or glass to become empty.
保证询问客人的饮料是否续杯,保证不发生空杯的情况。
9.Accommodate anyguest request, if not possible then offer appropriate alternatives.
满足客人要求,如果不能满足,提供客人另外的选择。
10.Take personalresponsibility for the service experience of all guests in your designatedarea.
在对所有客人的服务中尽到职责。
11.Smile & wishall guests a nice greeting as they enter & exit the restaurant, even ifthey are not designated to your section.
在客人进入或离开餐厅是都抱以微笑与问候,无论其是否在自己的服务区内。
12.Make sure allareas are cleaned and maintained in accordance with operating procedures.
严格执行服务程序,确保所有服务设施的清洁与完备。
13.Positively end theguests experience by checking satisfaction.
在客人用餐接近尾声的时候,询问客人对用餐是否满意。
14.Ensuring that safeand healthy working practices are observed throughout service.
在服务过程中确保严格遵守卫生及安全守则。
15.Reporting anyaccidents/incidents to the Supervisor/Manager.
向上一级主管或经理汇报发生的任何事故。
16.Food & Beverage mission is established and instilled in all teammembers.
餐饮部的工作使命在所有员工当中被建立并贯彻。
17.Show due care of all equipment including linen.
将所有客人的抱怨甚至微乎其微的,报告给经理或主管
【岗位要求】
1、 Master all experience in food and beverage business and modern management principles
掌握所有食品及饮料业务和现代管理原则方面的经验
2、At least one year of relevant working experience in the catering department
至少有1年的相关的餐饮部工作经验
3、Maintain good appearance and grooming at all times
任何时候保持良好的仪容仪表
4、Positive action ability
积极的行动力
5、Possess the ability to communicate with all social strata
具备与各个阶层沟通的能力
6、Good written and oral English skills
良好的英文书写和口语能力