• 总机接线员

• 北京京仪酒店管理有限责任公司
• 2020-08-13 12:21:11

    女性，声音甜美，普通话标准，有一定的语言表达能力，身体健康，工作认真，不计较个人得失，有英语口语基础及酒店相关工作经验者优先录用！ 薪酬待遇：固定工资+绩效奖励+店龄奖励+提成奖励（月收入6000-10000元） 福利待遇为了鼓励员工踏实工作，凡在酒店工作期间员工均可根据企业相关福利规定享受如下福利：1.一经录用，即签订劳动合同，每周休息两天；2.酒店提供工作服；3.外地员工免费住宿（独立床位、宿舍区有wifi、房间有安装有线电视、宿舍区有小超市）和工作餐；4.按规定缴纳社会保险和住房公积金。5.根据企业情况、个人工作表现给予奖励；6.酒店不定期的组织专业性培训、优秀员工外出培训及员工拓展活动；7.按级别享受每月100元-140元的店龄奖励；8.享受酒店医药费报销政策；9.凡符合酒店条件按照规定可享受供暖费报销；10.凡符合酒店条件按照规定可享受独生子女费及子女医药费报销11.享受工会互助保险 

• 餐饮部销售预订经理

• 长沙东程酒店有限公司
• 2020-08-12 08:37:48

工作内容：餐前预订，销售和客户维护。岗位要求：形象好，活泼开朗，有相关工作经验者优先。上班时间：上午：10.30-13.30 下午：16.30-21.00待遇：3000+提成晋升体制福利：包吃包住（公寓式宿舍、三菜一汤），五险，13薪，月休四天，休节假日，年假，工龄工资，全勤奖，节假日福利。【所有职位，只接受到酒店当面面试】199 7486 5855面试时间：周一至周六，上午9：00-11.30，下午14：00-17：00劳动东路与国展交汇处东北角 东程酒店（西侧村委会电梯上三楼）长沙高铁南站附近

• 预订客服专员

• 格林豪泰酒店（中国）有限公司
• 2020-08-13 16:15:00

[工作内容]：1、接听400全国服务热线，解答处理客人咨询、预订和投诉；2、接听全国酒店来电，解答处理酒店一线员工的问题和业务申请；3、处理客人的各类疑难问题、升级投诉等，维护和提高客人满意度；4、对客人的投诉建议进行总结和反馈，跟踪治理责任酒店和部门，督促整改；5、对客人各类回访工作，搜集客人意见和建议；6、其他上级主管分配的工作。 [任职资格]：1、大专及以上学历，有客服经验者优先；2、富有亲和力、态度佳、耐心、开朗、谈吐礼貌；3、中文打字熟练；4、应变能力良好；沟通、表达能力良好；学习能力良好；5、具有良好的服务意识、职业道德，具有一定的责任心；6、认可企业核心价值观。[薪资福利]：早班、中班或晚班选其一，可固定不变，能接受少量轮上晚班者优先。中班、晚班享受每月500元左右的补贴。A.早班：早上7：00-13:00期间不同时间点上班，八个半小时后下班（含半小时用餐时间），最晚到21:30，做五休二，周末节假日需轮班；B.中班：下午13:30-18:00期间不同时间点上班，八个半小时候下班（含半小时用餐时间），最晚到凌晨2:30，做五休二，周末节假日需轮班；C.晚班：21:00-8:30做一休一，或9:30-21:30、21:00-8:30做二休二提供免费住宿、餐补、保险、公积金、周年体检等丰厚福利。[培训与发展]：1、提供丰富的岗前培训、在岗培训、职业提升培训，并有丰富的酒店行业及管理相关E-learning培训课程；2、专员→资深专员、组长、质检、培训→主管→经理，综合素质优秀、积极上进者，2-3年可晋升到主管。工作地址上海市中山北路1228号

• F&B Reservation Agent 餐饮部预定专员

• Amanyangyun养云安缦
• 2020-08-13 15:44:52

Know the arrival time and number of guests scheduled for the day, and communicate with relevant positions in time.了解当天预定的客人到达时间，人数，及时与相关岗位进行沟通联系。Arrange and bind the previous day's order.将前一天的订单进行整理并装订。Answer guests' questions about dishes, services and facilities.解答客人有关菜品、服务、设施的询问。Record and process all phone, fax and email reservations.记录并处理所有的电话，传真和邮件的预定。Initiates action to ensure guest comfort, safety and satisfaction.确保客人的舒适性，安全性和满意度。Applies policy and procedure guidelines to solve problems in terms of guest complaints and others.处理并解决客人的投诉和其他问题。To arrange and organize guest request with other department, ensure that all is in order.与其它相关部门沟通并组织安排客人的要求，确保准确无误。To provide accurate information for other department in related to guest preference, time of arrival and departure mentioned on the booking.把客人的喜好，到达/离店时间等准确信息提供给到相关的其他部门。Ensure that all enquiries are answered promptly and do necessary remark /highlight for any specific request.及时答复所有问询，对于客人特殊需求要做好必要的记录/强调。To improve and update knowledge of job, hotel facilities in general and be familiar with Aman resorts properties.提高更新工作相关知识，酒店设施，并熟悉所有安缦酒店。Communicate with other department on any case to maximize guest satisfaction.有情况时与其它部门沟通，以提升客人的满意度。Presents self in a conservative image representative of the hotel’s standards, displays in a tasteful and attractive manner.按照酒店标准体现自己。Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information.了解、熟悉并对本部门和酒店的相关问题有兴趣，掌握最新的知识，包括一些法律知识。

• Reservations Agent 预定代表

• 上海浦东文华东方酒店
• 2020-08-14 09:36:14

Scope of PositionThe Reservations Agent will provide a personal consultation and will assist all guests with selecting most ideal possible room choice.RequirementsCollegeExcellent overall communication and telephone skillsAble to multi-taskThe ability to work well in a team environmentStrong Customer service skillsExperience with Microsoft Word and ExcelExcellent typing skillsAble to communicate written and spoken EnglishMulti-lingual is preferred职位范围员工要具备的职责有:预订文员负责为客人介绍、推荐客人所需的最佳房型。职位要求大专学历工作知识 良好的沟通和电话技巧能同时处理多种工作良好的团队合作精神为客服务意识掌握Word和Excel良好的打字技巧能用中英文进行书面和口语交流

• 宴会厅预订员

• 杭州余杭温德姆酒店
• 2020-08-13 09:10:56

岗位职责1、接受线上、线下客户对酒店宴会的预订需求，并予以妥善解决。2、接听客户对酒店等产品信息的咨询电话，予以解答并作好相关记录。3、熟悉处理宴会预订的程序，给宾客提供给最新和最准确的房况信息。4、落实“预订未到宾客”的名单和每日团队取消情况。5、调节和控制房间预订、销售。岗位要求1、具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神；2、有一定的沟通能力，口齿清晰、开朗自信，有较强的语言表达能力和人际沟通能力；3、中专以上学历，普通话标准，谈吐礼貌，声音甜美；4、熟练掌握基本办公软件操作，打字熟练；5、具有星级酒店相关工作经验者优先；

• 总机兼预订员/ Communication & Reservation GRO

• 杭州西子湖四季酒店
• 2020-08-14 10:47:55

The Four Seasons Hotel Hangzhou at West Lake is looking for Communication & Reservation GRO who share a passion for excellence and who infuse enthusiasm into everything they do.We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates:►     Commitment to supportive teamwork and open communication►     Responsibility for ongoing enhancement of their skills and performance►     Recognition of personal accountability for their own actions and the outcomes of those actions►     An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the CompanyJoin our teamWe demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us."Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. Responsibilities 1.      Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms.2.      Process WRO, Trust, Internal Reservations, and FIT reservations.3.      Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.4.      Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.Etc.…Preferred Qualifications and Skills1. College degree preferably specializing in hotel/restaurant management or equivalent experience is required.     2. Requires good reading and oral in the English language.3. Ability to communicate professional and accurately via telephone.4. Mandarin speaking is a must and work authorization in China is required Join us and Enjoy…►     An opportunity to build a life-long career with global potential and a real sense of pride in work well done►     Best-in-industry training►     Complimentary stays at Four Seasons properties (based on availability) with discounted meals►     Incentive bonus/ competitive salaries►     Employee service awards►     Annual employee party/ social and sporting eventsLearn more about what it is like to work at Four Seasons – Visit us:Official Website: http://jobs.fourseasons.com/LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resortsVery East: http://job.veryeast.cn/784080 WeChat: 杭州四季HR

• 预订文员 - 预订部 Reservations Agent - Reservation Department

• 上海卓美亚喜玛拉雅酒店（Jumeirah Himalayas Hotel Shanghai）
• 2020-08-13 16:42:52

Job Description 岗位描述You will be responsible to provide an excellent and consistent level of administrative support to Reservation Department. The Reservations Agent  is responsible to provide strong and efficient support to the Reservation Department as requiredQualification 资质要求- Well developed computer knowledge, particularly in the use of MS Office and email.- Hospitality Management related education background- Good coordination ability- Good at both oral and written English 

• Reservation Clerk 预定员

• 北京临空皇冠假日酒店
• 2020-08-14 09:00:09

·        Sell the InterContinentalHotels Group products and services using up-selling and suggestive sellingtechniques运用销售技巧和房间销售升级推广来销售洲际酒店集团产品和服务·        Promote the Hotel’s (and IHGgenerally) products and services促销酒店（与洲际酒店集团）产品和服务·        Maintain a high level ofproduct and service knowledge about all IHG Hotels in your region对酒店与洲际集团旗下酒店保持高水平的产品与服务知识·        Prepare and execute actionplans which increase reservation sales and associated business准备和执行提高预订销售和相关业务·        Record and process reservationsmade by phone/fax/email以电话/传真和邮件方式跟进和记录所有预订信息·        Accept wait list reservations接受等待预订·        Process amendments toreservations such as extensions, early departures, etc跟踪改正预订信息内容如房间延住或提前退房等·        Manage “no show” reservationsby investigation and recording of same 以跟踪和记录来处理预定成功但是客人没有到店的情况·        Record special billingarrangements for groups and conventions记录特殊团队和会议帐单安排·        Liaise with Front OfficeManager or Finance Manager for all reservations requiring credit approval所有信用卡预订授权随时与前厅部经理和财务经理沟通·        Maintain knowledge of specialrates/ offers/ promotions对酒店特殊价格/推广活动随时进行补充·        Monitor reservation levels andinform Managers of current and future occupancy rates监控预订状况并向经理汇酒店出租率平均房价情况·        Prepare reports as requested(eg to travel agents, business houses etc.按要求准备报告（旅行社，商务散客）·        Prepare reservation salesreports准备预订部销售报告

• 预订员

• 广州瑰丽酒店
• 2020-08-14 10:54:01

To coordinate and input reservations from all market segments received, mainly for FIT (Individual Travellers) and Group rooming lists. To maximize revenue by utilizing appropriate rates and packages and to up-sell the hotel Restaurants & Bars, Spa and Transportation in order to increase revenue for the hotel.

• 预订部文员 Reservations Agent

• 和平饭店
• 2020-08-13 13:28:45

Responsibilities:任务和责任： ·        Handle inquires andbookings in accordance with the department’s standard.·        按照部门工作程序处理客房的预订和咨询。·        Reviews and deals withthe daily reservations.·        检查处理日常预订工作·        Records and processesin-coming reservations.·        记录所有新进的预订·        Records and processesgroup reservations.·        记录并处理团队预订·       Ensures all facts of areservation have been actioned. Example: Transportation, Amenity and specialrequirement etc. ·        确保所有与预订有关的事宜都作妥善处理。·       Provides information toclients on hotel services, activities and attractive for the area. ·        向客人提供有关酒店服务，活动和观光景点的信息·  Processescancellation/amendments to reservations (extension, early departure,etc.)·        处理取消，更改预订（诸如：延住和提早离开等等）·        Investigates and handlesno show reservations.

• 预订员

• 大悦酒店
• 2020-08-13 11:23:44

岗位职责· 充分了解酒店产品和服务。· 运用销售技巧和房间销售升级推广酒店产品和服务。· 准备和执行增加预订销售和相关业务的工作计划。· 记录和处理通过电话、电子邮件、微信、官网等方式发生的预订· 接受等候单上的客人预订。· 修改延期和提前离店等特殊情况的预订记录。· 调查和记录未按预订抵店的预订情况。· 对团队或会议的特别账单安排进行记录。· 掌握关于特价，酬宾，促销活动的信息。· 监测预订情况，并向上级通报目前和将来的入住率。· 准备预订销售报告。

• 预订员

• 湖州东吴开元名都酒店
• 2020-08-13 11:00:59

基本素质：1、具有较强的工作责任心；2、熟悉酒店前台操作流程；3、具有良好的销售能力和沟通能力。

• 总机预定文员 Service Center Agent

• 上海静安铂尔曼酒店
• 2020-08-12 16:19:37

1.有国际酒店的相关工作经验者优先 2.良好的沟通组织及处理问题的技巧3.良好的英语口语和计算机操作能力Relevant working experiences in International Hotel is preferredGood communication, organization and problem solving skillsGood command of English in oral and computer skills 

• 预订员

• 苏州泊月庭酒店
• 2020-08-12 15:33:46

岗位职责1、接受线上、线下客户对酒店的预订需求，并予以妥善解决。与不同线上平台做对接，做后台设置，随时关注房态，房价随时调整，做好价格调整。2、接听客户对酒店等产品信息的咨询电话，予以解答并作好相关记录。3、熟悉处理房间预订的程序，给宾客提供给最新和最准确的房况信息。4、落实“预订未到宾客”的名单和每日团队取消情况。5、调节和控制房间预订、销售。6、完成上级交办的其它工作。酒店晋升空间大，有意向请与我们联系具体沟通岗位要求1、具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神；2、有一定的沟通能力，口齿清晰、开朗自信，有较强的语言表达能力和人际沟通能力；3、中专以上学历，普通话标准，谈吐礼貌，声音甜美；4、熟练掌握基本办公软件操作，打字熟练；5、具有星级酒店相关工作经验者优先；6、具有优良的服务意识和敬业精神，能够适应倒班制。

• 预订员

• 上海闵行星河湾酒店有限公司
• 2020-08-13 18:17:23

岗位职责1、处理订房电话、传真，下预订单入电脑，2、为宾客提供专业，友好，高效，热情的电话叫早服务；3、掌握每日抵店宾客名单，特别是重要宾客和回头客，了解他们的    特殊要求；4、负责及时准确的将宾客的留言输入系统中；5、确保所有宾客的询问和要求，都得到专业的帮助和热情友好的态    度；6、确保所有电话的转接是按专业标准，并且有礼貌；7、熟知酒店所能提供给宾客和来访者的服务和设施；8、了解酒店的餐厅及营业时间和经营范围。岗位要求1、大专及以上学历，1年以上工作经验；2、说话口齿清楚，会简单的英语交流，音质优美，反应敏捷；

• Service Associate-Reservation / 预订部文员

• 北京国贸大酒店
• 2020-08-13 13:19:11

DUTIES1. Handle phone sales, respond to booking requests.2. Strive to convert every enquiry into a sale; provide prompt resolution to every customer need at first contact.3. Maintain a high level of service standards to promote customer satisfaction and retention4. Be proficient in the various aspects of Customer Sales to achieve/exceed key performance metrics..5. Actively promote to bookers the facilities and services.REQUIREMENTS1. Minimum 1 year experience in same position is preferred.2. Excellent communication skills (spoken and written) in English and Putonghua.3. Good selling and listening skills; ability to multi-task.4. Flexible with work schedule.

• 预订部文员 Reservation Agent

• 北京饭店诺金 Beijing Hotel NUO
• 2020-08-13 10:50:28

与同事保持良好工作关系，积极的相互联系。To maintain positive colleague interactions with good working relationships.与客人建立并保持良好的客户关系。To establish a rapport with guests maintaining good customer relationships.受理预订并按照公司标准进行相应的系统操作。To take reservations and operate systems in accordance with company standards.了解Opera系统的基本操作。To be fully conversant in the use of Opera保持所有预订细节和客人资料的准确，以确保各部门的运作顺畅及准确的数据分析。To maintain the accuracy of reservation details and profile data in order to facilitate smooth operation and data analysis.随时向预订部经理和/或领班报告部门内所有工作内容及进展。To ensure the Reservations Manager and/or Team Leader are kept informed of all developments within the department.确保24小时内及时回复所有信件，传真及电子邮件。To ensure all correspondences, faxes and electronic mail to be promptly replied within 24 hours.确保所有团队和会议客房名单及时准确的输入系统，根据团队协议取消所有未确认房间在系统中的占房。To ensure all Group / Conventions rooming list are entered promptly and accurately, releasing any unused rooms back to Hotel’s room inventory according to group agreements.如发现满房或超预订，需及时报告预订部经理或领班。To alert Reservations Manager or Team Leader on any oversold period.检查每日预抵客人预订，确保所有信息输入完整准确。To check daily arrivals to ensure all reservations entries are complete and accurate.熟悉经常致电的客户，并与其建立良好关系。To familiarize the people who are the regular callers and create a good relationship with them.协助从日常电话中获取客人的反馈意见。To assist in tracking guests’ feedback from regular callers.礼貌且专业的接听处理客人来电。To ensure proper handling of telephone inquiries and always reflects professionalism and politeness.

• 预定主管/文员 Reservation Shiftleader/Agent

• 福州中庚喜来登酒店
• 2020-08-13 08:14:16

岗位职责1.接受线上、线下客户对酒店的预订需求，并予以妥善解决。2.接听客户对酒店等产品信息的咨询电话，予以解答并作好相关记录。3.熟悉处理房间预订的程序，给宾客提供给最新和最准确的房况信息。4.落实“预订未到宾客”的名单和每日团队取消情况。岗位要求1.具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神；2.有一定的沟通能力，口齿清晰、开朗自信，有较强的语言表达能力和人际沟通能力；3.大专以上学历，普通话标准，谈吐礼貌；4.熟练掌握基本办公软件操作，中英文打字熟练；5.具有星级酒店同岗位相关工作经验者优先，可接受应届生；6.具有优良的服务意识和敬业精神。

• 散客销售主任 FIT Sales Executive

• 裸心
• 2020-08-10 18:19:59

Core Responsibilities:•          Process all incoming and outgoing calls accurately and courteously•         Record and control accurately wake up calls•         To accurately record, process the reservations in detail and maximize room sales through proactive selling activates•         Ensure the accuracy of the reservations received from all sources according to the resort room availability and rate structure•   Provide guest with update resort information on the resort product, including room type, room rate, F&B promotion, shuttle bus information and opening hour•         Page guests in co-operation with concerned departments and record all entries on traffic sheetsRequirements:•          Good language skills in English spoken and written•          Skilled in computer, Office software operation, such as Word, Excel, PowerPoint•          Positive working attitude, self-motivated, strong sense of responsibility, team spirit

• 销售服务主任 Sales Service Executive

• 裸心
• 2020-08-10 18:19:59

职责：1. 能准确、耐心应答呼入、呼出电话。2. 准确记录并拨打叫早电话。3. 详细准确地纪录处理酒店预定信息，通过积极的销售手段将客房销售额最大化。4. 给客户提供度假村设施的最新信息，如房型、房价、餐饮推广、班车表、营业时间等。5. 与相关部门合作，必要时呼叫客户。记录下所有进出酒店人员。Responsibilities: l  Process all incoming and outgoing calls accurately and courteously l  Record and control accurately wake up calls l  To accurately record, process the reservations in detail and maximize room sales through proactive selling activates l  Ensure the accuracy of the reservations received from all sources according to the resort room availability and rate structure l  Provide guest with update resort information on the resort product, including room type, room rate, F&B promotion, shuttle bus information and opening hour l  Page guests in co-operation with concerned departments and record all entries on traffic sheets 要求：1. 流利的英语读写技能。2. 熟练使用Office软件， 如Word, Excel, Powerpoint 等。3. 积极向上的工作态度，做事主动，责任心强，善于团队合作。4. 学历要求：大专及以上 Requirements: l Associate degree or above l Good language skills in English spoken and written l Skilled in computer, Office software operation, such as Word, Excel, PowerPointl Positive working attitude, self-motivated, strong sense of responsibility, team spirit

• 预订员

• 北京静之湖度假酒店有限公司
• 2020-08-13 17:21:28

岗位职责1.接受线上、线下客户对酒店的预订需求，并予以妥善解决。2.接听客户对酒店等产品信息的咨询电话，予以解答并作好相关记录。3.熟悉处理房间预订的程序，给宾客提供给最新和最准确的房况信息。4.落实“预订未到宾客”的名单和每日团队取消情况。岗位要求1.具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神；2.有一定的沟通能力，口齿清晰、开朗自信，有较强的语言表达能力和人际沟通能力；3.中专以上学历，普通话标准，谈吐礼貌，声音甜美；4.熟练掌握基本办公软件操作，中英文打字熟练；5.具有星级酒店、房产等相关工作经验者优先；6.具有优良的服务意识和敬业精神，能够适应翻班制。

• 预订员

• 深圳市中油阳光大酒店有限公司
• 2020-08-14 10:33:56

岗位职责：1.接受客户通过各种途径（网上、电话、传真等）对的预订需求 ；2.办理团队及散客的订房事宜；3.做好预订资料的存档工作及汇总；4. 每天为酒店相关部门提供详尽的预期抵店客人资料；5.完成领导安排的其他工作。任职要求：1.气质较好、仪表端庄，身体健康，无不良嗜好；2.沟通表达能力及应变能力较强；3.熟悉电脑操作，有相关工作经验者优先。

• 预订员

• 杭州明豪voco酒店
• 2020-08-13 10:28:16

岗位职责1.接受线上、线下客户对酒店的预订需求，并予以妥善解决。2.接听客户对酒店等产品信息的咨询电话，予以解答并作好相关记录。3.熟悉处理房间预订的程序，给宾客提供给最新和最准确的房况信息。4.落实“预订未到宾客”的名单和每日团队取消情况。岗位要求1.具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神；2.有一定的沟通能力，口齿清晰、开朗自信，有较强的语言表达能力和人际沟通能力；3.中专以上学历，普通话标准，谈吐礼貌，声音甜美；4.熟练掌握基本办公软件操作，中英文打字熟练；5.具有星级酒店、中介、房产等相关工作经验者优先；6.具有优良的服务意识和敬业精神，能够适应翻班制。

• 订房文员

• 广州花园酒店有限公司
• 2020-08-12 10:13:20

【任职条件】1、             有良好的职业道德和自信心,责任心强2、             有工作责任感和开拓进取精神3、     热情有礼，性格开朗4、     大专或以上学历，中、英文听、说、写达到一定水平（英语CET4或以上），能阅读并理解客人的邮件并回复，能与客人对话5、     有自信心，有一定的沟通能力，有协助精神6、     熟悉电脑基本操作，熟练掌握中、英文打字   【工作职责】1、     按照工作标准接听及处理客人的查询、预订电话2、     跟办预订的更改及取消3、     按照工作标准及时发出订房确认书4、     把散客、团体的订房资料正确输入电脑5、     打印团体订房资料及重要贵宾入住资料并派发到相关部门6、      将客人要求信贷的资料送交财务部审批7、      负责传真的收发，文件的复印8、   订房部已与客务中心合并，需上三班