· Read daily events, to acknowledgeany VIP’s arrivals.
阅读酒店每天的活动,了解所有预抵的重要客人信息。
· Must know all menu items, theirgarnishes, contents and preparation methods and be able to relay thatinformation to guests in a polite and concise way if asked
必须熟悉所有菜单上的项目,包括装饰,配料以及制作方法,当客人询问的时候能够礼貌并简洁地为客人介绍。
· Present children's menus whenappropriate, and describe specials and alternative cuisine
在适当的时候提供儿童菜单,并描述特色菜和可以选择的菜品。
· Serve and clear food and beverageitems in an unobtrusive and professional manner
食品和酒水的服务应不打扰客人并专业
· Utilize the POS system to ring upsales, print checks, close checks and complete cash-out procedures
利用POS系统输入销售项目,打印账单,关闭账单和现金程序
· Carry trays, bus and reset tables with linen,china, glass and silver
能够使用托盘,清理和重新摆放桌面,包括布草,瓷器,玻璃器皿和银器
· Maintain good workingrelationships with colleagues, and all other departments
与同事和其他部门保持良好的工作关系
· Maintain complete knowledge ofall F&B services, outlets and hotel services/features
熟知所有餐饮服务方面的知识,熟悉各个部门和酒店服务的特点
· Perform opening/closing sideduties as assigned and set all tables according to standards
按照规定完成开始结束营业时的工作职责,按照标准摆放桌椅