工作职责： • Maintain high customer service focus with customers in mind. • 在整个的工作过程中，时刻保持高度的客户服务意识。 • Have a positive attitude, take responsibility and initiative to resolve issues as well as communicate clearly with customers and colleagues. • 保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 • Responsible for guiding Steward Supervisors and Stewards in their jobs. • 负责在工作中指导管理管事部主管和团队成员的工作执行力。 • Control and analyse cleanliness standard for kitchen areas, banquet rooms （back of the house）, equipment, utensils, guests and team satisfaction, operating supplies, cleaning supplies, payroll, related costs, breakage and loss. • 负责工作中控制和分析以下：厨房区域的清洁标准，宴会厨房（后区）、设备和厨房用具、 • 客人和团队的满意度、运营物资，清洁物品，相关的费用控制、破损和丢失。 • Responsible for implementing a detailed cleaning program as scheduled, monitoring the results of each action. • 负责按照清洁时间表执行，检查执行结果。 • Keep up to date with new cleaning supplies, equipment, trends and systems in stewarding. • 负责随时更换管事部的清洁物品和设备。 • Responsible for the proper handling and maintenance of all equipment in the kitchen, storing and safekeeping all flatware, glassware, hollowware, utensils and related equipment. • 负责在运营期间对宴会提供协助。 • Ensure all cleaning supplies and equipment are sufficiently stocked. • Maintain and update the steward operating manual, chemical charts and cleaning chart for the team’s reference. • 负责厨房所有设备的维护。负责所有库房物品的安全。确保充足的清洁物品和设备。按照管事部的操作手册更新维护化学物品和清洁用品。 • Prepare and monitor the requisition of all chemicals and equipment. • 按要求准备和领取化学物品和设备，按照标准存储化学物品，熟悉化学物品知识。 • Report all accidents and incidents. • 事故报告的编辑和汇报。 • Conduct and prepare the monthly operating equipment inventory. • 准备每月的盘点。 • Report and monitor the breakage and loss report for operating equipment. • 报告和监督破损丢失。 • Prepare purchase requisition for operating equipment and cleaning supplies. • 根据库存量准备清洁物资和运营设备的采购申请。 • Coordinate with the Engineering department for the preventive maintenance system for exhaust, drainage, burners, fryers, refrigerators, freezers and other major equipment. • 协助工程部定期维修厨房所有设备及排风，排水，煎锅，冰箱等。 • Inspect all stewarding supplies and equipment received, according to the established specification. • 根据已建立好的守则检查所有管事部物品和设备。 • Ensure that the level of sanitation in all areas of the kitchen, canteen, and storerooms are up to sanitation standards. • 检查所有区域包括厨房，团队成员餐厅，库房等的卫生标准。 • Check daily that all kitchen equipment and cleaning equipment are in safe and good working condition. • 每天检查所有厨房设备和清洁设备的运转情况是否安全和正常。 • Update and review cleaning products, purchase specifications and cleaning methods to ensure the highest possible standard at all times. • 更新清洁产品，购买的规格和清洁方法以确保高标准。 • Gives direction and check set－up of buffet set in the outlet and banquet functions. • 给出指导说明和检查餐厅自助餐台的摆设和宴会功能厅的计划安排。 • Provide active supervision during the implementation of cleaning schedules. • 在执行清洁计划表期间主动的提供指导。 • Monitor the daily, weekly and monthly banquet functions, outlet promotions and activities, to plan for provision of equipment and manpower. • 检查每天，每星期，每月的宴会情况，餐厅的促销活动以便计划设备的供应情况和人员的安排。 • Acquire contact from various hotels in the city to secure additional equipment for big functions and events. • 如有大型宴会，联系不同的酒店获得一些辅助设备。 • Knowledgeable on fire safety and security procedures in relation to stewarding operations. • 消防培训和安全细节的知识与管事部的运营密不可分。 • Knowledgeable of all job description in stewarding section and capable of performing the tasks as required. • 了解管事部各级别的工作职责，有能力去分配各项工作任务。 • Check and maintain the sanitation level of the garbage room, both wet and dry. • 检查和维护垃圾房的卫生标准（湿和干）。 • Coordinate with Finance and Security in processing disposal sales. • 协助财务和安保部门处理垃圾房垃圾销售。 • Actively seek verbal feedback from customers and team members during service period. • 在服务期间积极收集客人及团队成员的反馈。 • Assist in the restaurant and bar during busy days or special events. • 确保当餐厅和酒吧繁忙或有特殊活动的时候能够提供必要的协助 • Knowledgeable of departmental standards and able to explain the standards to team members.。 • 熟悉部门服务标准。 • Assess team members’ performance against departmental standards. • 可以清楚的向其他团队成员解释服务标准。能够按照服务标准对其他团队成员的表现进行评估。 • Describe, assign and delegate duties and authority for stewarding operations. • 分配，指派，组织授权管事部日常的经营工作。 • Ensure shifts are reviewed, handovers and briefings are carried out. • 预先准备并确保各种经营设施设备的充足。 • Plan ahead and ensure adequate resources are available.Establish • 确认每个班次之间做好总结，并与下个班次进行工作交接。 • Establish good communication and teamwork within the kitchen team and with others. • 与厨房的团队成员建立良好的沟通渠道。促使团队中的成员竭诚合作。 • Keep the team up－to－date about departmental, hotel, company activities, special events and restaurant promotions through regular communication meetings and memos. • 随时更新团队成员与酒店其他部门的交流，了解酒店其他部门的活动，包括特殊活动，餐厅促销等等。 • Assist with selecting, training, coaching and developing team members to meet current and future needs of the department and the hotel. • 根据酒店现状及发展趋势，选择，培训，发展团队成员的技能以满足酒店需要。 • Ensure the health, safety and well－being of customers and all team members. • 确保客人及团队成员的健康及安全。 • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. • 如有必要 ，管理层有权更改或补充该职位描述。 任职资格： • Minimum of 5 years working experience in a 5 star category hotel • 工作年限: 至少五年的五星级酒店工作经验。 • At least 1 year of Assistant Chief Steward experience in an international brand hotel • 管理经验: （如有） 至少一年的国际品牌酒店相同部门副经理经验。 • Possess a valid Health certificate • 资质证书: （如有） 有效期内健康证。 • Able to train and motivate team members • 熟悉团队成员培训和激励程序。 • Able to set priorities and complete tasks efficiently • 有能力按照事情的优先顺序按时完成任务。 • Work well in stressful situations, remain calm under pressure and able to solve problems • 能在压力下很好地完成工作，保持冷静解决问题。 • Able to work in a moist, hot and sometimes loud environment • 能够在潮湿，炎热和不时吵闹的环境中工作。 • Guide and direct the stewarding team to perform at their best level in terms of quality, hygiene and profitability • 引领和指导管事部团队达到高质量和高收益率的表现。 • Flexible, responds quickly and positively to changing requirements including the performance of any tasks requested of you • 具有极强的应变能力, 反映迅速并以积极的态度面对要求的改变，包括任何工作要求的改变。 • Maintain high team focus by showing co－operation and support to colleagues in the pursuit of team goals • 具有极强的团队精神， 通过合作及对同事工作的支持达到团队的目标。 • Approach all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance • 具有积极合作的精神, 以极其热心的态度对待所有的工作，并且乐于借助一切机会学习新技能以便改进自己的工作表现。 • Proficient in Microsoft Word and Excel • 具备基本的计算机软件知识。 • Knowledgeable in FSAA • 具备食品安全体系方面的知识。