· To assist the Director of Marketing in administration and overall sales activity planning of the sales office. 协助市场销售总监管理所有销售活动计划。 · Supervise the sales managers and sales executives as well as sales office Clerical talent’s daily work. Responsible for the hotel’s sales activities. 督导销售经理和销售人员以及销售办公室文员的日常工作。 · Responsible for the hotel’s sales activities: 负责酒店的销售任务包括： - Selling the hotel to Business and Leisure individual traveler, Business and Leisure group, Business meeting etc. 商务及休闲散客、商务及休闲团队、商务会议等的销售工作。 - Assist the Director of Marketing on development and implementation of the annual marketing plan and sales target. 协助市场总监发展完成年度销售计划及销售目标。 - Make joint sales calls with the sales talent to understand their training needs. 了解销售人员的培训需要并制定销售拜访。 - Planning and development of an organized sales effort, such as sales blitzes, partnership in excellence … to solicit appropriate business which achieves the goals and objective of the hotel. - 计划及发展有组织的销售工作，如销售战，伙伴关系，征求适当的业务，以达到酒店的目标。 · To attend overseas travel trade shows as agreed to in the sales and marketing. 出席海外旅游业展览。 · Develop an effective sales plan in plans and action format for all segments of the marketing mix with full input and commitment from your managers. 制定一份有效的销售计划，以计划和行动的形式针对市场营销组合的所有部分，并得到经理的充分支持和承诺。 · Ensure that individual sales manager’s goals are set and monitored as well as ensure performance on a monthly basis. 确保设定销售管理目标同时确保每月工作情况。

此岗位需持有食品安全证书 Contributes to guest satisfaction and safety by respecting hygiene standards and procedures. 通过尊重卫生标准和程序来提高客人的满意度和安全性。 Cleans and maintains crockery, equipment and the kitchens. 清洗和维护保养厨房设备。 Ensures everything is tidy during the washing process and in storage. 确保在洗涤和储存过程中保持厨房整洁。

The Reservation/Service Center Manager will be responsible for the daily operations and administration of the Reservation/Service Center department, including providing support, coaching, training and directing the Reservation/Service Center Team. Furthermore, the Reservation/Service Center Manager will ensure update and maintenance of the hotel’s telephone system as well as reviewing and maximization of the current and future revenue opportunities at the hotel through communication with in-house guests & inquirers. On occasion, will be required to assist the Reservation Team and the Front Office Management Team during daily operation. 预订及服务中心经理负责包括支持、辅导、培训和指导在内的一系列总机日常运营和行政职责。此外预订总机经理将确保酒店电话系统维护和保养，同时通过与住店及非住店客人的沟通确保酒店各项收益的合理化。此外，需协助预订部和前厅部管理团队的日常运营。

Majorly focuses in lobby, supports Front Desk, Service Center, Executive Floor and Concierge during daily operation，also assists the management team in the daily managerial tasks for the Front Office, ensuring a seamless experience for the guest in all areas. Recognizes and maintains relationship with guests, also need solve guest complaint or request in a professional way. 欢迎大使经理主要专注于大堂，同时为前台、总机、行政楼层和礼宾部的日常运营提供工作支持，并通过协助管理层完成部门日常管理工作来确保客人在所有区域内的体验。同时需要认知和维护与客人之间的关系，并以专业的方式处理客人的投诉或要求。

上饶本地菜厨师主管 · Produces and presents the dishes for the section in line with the cooking instructions and processes defined by the hotel brand . 根据酒店和品牌的烹饪指导和流程, 制作并展示菜肴 · May be asked to carry out some food preparation in the dining room in front of guests, depending on events or how the F&B offer is organized 视活动或餐饮提供方式而定，可能需要在客人面前在餐厅内准备食物。 · Ensures that dishes are well presented, of a high standard and at the right temperature. 确保在合适的温度下，高质量、高标准的呈现菜肴。 · Delivers dishes in good time to suit guests' wishes. 适时提供菜肴, 以满足客人的期望 · Depending on the hotel, may be asked to receive deliveries, check and store merchandise. 根据酒店要求而定, 可能需要参与收货、检查及贮存货品。 · Organizes his/her work and timing to suit fluctuations in guest numbers and special events. 根据客人数量和特殊活动的变化，合理安排他/她的工作和时间。

To assist the Director of People & Culture in achieving People & Culture goals and objectives, particularly in the areas of recruitment, personnel administration/records, and talent relations etc. 协助人才与文化总监完成人才与文化部的各项目标和任务，特别是人员招聘、人事管理和人才关系等方面。 Assist in planning, managing, controlling, coordinating and participating Talent & Culture activities in areas of Talent benefits, wages, salary, labour and Talent relations, recruitment, Talent career development. 协助管理与协调人才福利、人才工资、劳资关系、新人才的招聘、人才职业发展等工作。Recommending, implementing, formulating and executing hotel policies, procedures, rules, regulations and program for Talent. 协助负责制订，完善并执行酒店的规章制度，工作程序和其它人才活动。

To review the final input into the general ledger from the various sources, to identify and reconcile the items affecting the balance sheet and to report on the financial results as required. To assist the FC in overseeing and directing all aspects or operation with regard to the processing and distribution of local payroll and the bookkeeping operations of the hotel. 检查从各种原始资料输入总分类账的数据，确定和核对影响资产负债表的科目，在需要时汇报财务结果，协助财务总监监督和指导各部门的正常运行和操作,包括本地职工工资的发放和酒店日记账簿的操作。

Sales Manager's mission is to primarily promote the hotel and hotels belonging to the chain in his/her area/region. This position is accountable for booking individual, group business, banquets and meetings on an established base of the top producing key accounts and for managing / converting high potential key prospects to meet with and excel the forecasted occupancy, budgeted average rate and revenue. 销售经理的任务主要是在其销售区域内大力推广本酒店及集团内部的其他酒店，该职务负责对个人、团体、宴会、会议的预定，以主要客户为基础并不断挖掘潜在客户以完成及超额完成预订、住房率、平均房价及营业额。

To execute and supervise the day to day smooth operation of all systems and plants and to response to all daily work requests from various operating departments and guests. 确保日常系统和机电设备的正常运行落实日常其它部门和客人提出的各种维修要求。 · Interacts in a positive way with other departments to ensure a perfect guest experience. 与其它部门进行有效地互相配合以确保客人的体验。 · Supports operations and assists in achieving team member and guest satisfaction goals. 支持运作和帮助团队成员实现客人满意度的目标。

To assist the Assistant Director of Rooms supervision of hotel public area/office’s cleanliness and florist 主要负责协助房务副总监管理和监督酒店公共区域、办公室清洁维护及花房。 Ensures all offices, washrooms, dormitory, talent lockers, car park, gardens are kept in good condition. 确保所有的办公室、漱洗间、人才宿舍、更衣柜、停车场、花园处于可用状态。 Responsible for in house window cleaning. 确保酒店房间内窗户清洁。 Responsible for pest control in both hotel and office. 确保酒店与办公室无虫害。 Responsible for flower and plant. 负责酒店的鲜花和绿植。 For carpets and marble hotel maintains the rationalization proposal or feasibility plan. 对于酒店的地毯及理石维护提出合理化建议或可行性计划。 Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget. 协助监控和控制部门成本，以确保在预算中不受影响。

Responsible for rendering secretarial and clerical services for the General Manager and DGM as required. 根据总经理及业主代表的要求提供秘书服务。 To record and transcribe minutes of meetings. 记录并编译会议纪要。 To prepare respective schedules and reports that will be internally distributed or submitted to Accor Head Office laid down by the General Manager. 准备由总经理制定的分发给各部门的时间表及报表，并提交给雅高集团总部。 To draft routine or simple correspondence as assigned. 起草日常信件或指派信件的提纲。 To take down and transcribe the minutes of meetings such as Executive Morning Briefing and dictation from General Manager and EAM, etc. 负责会议记录如早会简要和总经理及行政助理经理的命令等。 To type correspondence, memorandums, circulars, report etc. 打印信函，备忘录和报告等。 To prepare correspondence such as fax, letter, memo, complimentary voucher, etc as assigned with a coding system for tracking. 做一些通讯工作，如传真、信函、备忘录、免费券等的分配并设置代码系统进行追踪。 To open/dispatches mail relative to the division. 按照部门分发信件。 To open and dispatch mail that relates to the department. 查看和发送一些关于部门的邮件。 To maintain office supplies stock. 负责办公用品的管理。 To perform special duties in relation with the division when requested. 需要时协助其他部门的工作。

The position is responsible for to be fully responsible for the budget, safety plan and Supervision of the Ministry of Security, and to complete the security work as required by The heads of the departments in charge at all levels. 全面负责保安部的预算、安全计划、督导部门内各级主管领班按要求完成安全保卫工作。 · Regularly inspect the "four protection" equipment in all important parts of the hotel to ensure that the equipment is in good condition. 经常巡视酒店各重要部位“四防”器材设备，以确保设备处于良好的状态。 · Responsible for the work assignment of the talent in the department, leading the talent in the Department to do their duty to protect the lives of hotel talent and guests. 负责本部门人才的工作分派，带领本部门人才尽职尽责，保障酒店人才和客人的生命。 · Emphasis on internal work, organization of security work, responsible for the accumulation and scientific management of archival data. 重视内勤工作，组织好保安工作，负责档案资料的积累和科学管理工作。 · Presided over the regular meetings of the Department, and communicated and implemented the instructions of the higher authorities. 主持本部门的例会，传达贯彻上级指令。

The Chief Concierge is responsible for ensuring timely and seamless service when Concierge team dealing with guest requests, providing proactive, knowledgeable, engaged service to all guests. The Chief Concierge also holds accountability for instilling consistency of the hotel standards as well as generating and promoting ideas to enhance the guest experience, and increasing transportation revenue. 在对客服务时，首席礼宾司负责确保礼宾部团队服务的及时性和无缝对接，并为客人提供主动且博学的服务。首席礼宾司还负责创新和推广增进宾客体验的理念以及提高车队收入，同时持续贯彻执行酒店标准。 Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner. 积极参与部门日常运营，以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。 Manage and training Concierge team to ensure engaged, efficient service provided to guests in every interaction. 管理并培训礼宾部团队以确保每一次互动中都为客人提供亲切、有效的服务。 Personal involvement in the arrival, rooming, and departure of key/VIP guests. 亲自参与到贵宾的入住、房间介绍以及离店中。 Aware of VIP visitors and loyalty guests, establish and maintain an effective communication system with operation team the arrival, departure and special needs, offer them a polite and courteous personal service. 认知贵宾和忠实宾客，建立并维系与运营团队进行有关贵宾和忠实宾客入住、离店和其他特殊需求的有效沟通体系，并提供有礼有节的个性化服务。

Provide information and advice to management of food and beverage revenue and cost control. Ensure the effectiveness and efficiency of the control and operation of receiving, storing and issuing. Active and evaluate the food and beverage control system. Assist positively and constructively the F&B Department in pricing, testing and menu planning an achievement of profit sales. 对酒店餐饮部食品和酒水的成本费用管理提供合理化建议，确保对收货部、仓库和货物分发管理，掌握酒店食品和酒水控制系统。对餐饮部食品和酒水销售价格、菜式推广和菜单计划提出可赢利的合理方案。

Assigned rooms zone to supervision and inspection work, according to the hotel business objectives to ensure compliance with quality standards for products, provide excellent service for hotel guests. 监督和检查分配客房区域的工作，按酒店业务目标确保符合产品的质量标准，为酒店客人提供卓越的服务。 To supervise Room Attendant and inspect guest rooms and surround service areas. Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel. 管理客房服务员并检查客房及服务区域的卫生，注意从酒店的全局出发并根据要求建立国际化的卫生标准。 Patrol and be responsible for floor and inspect ensure guestroom cleanliness up to the standard set up by the hotel. 巡逻检查楼层，确保客房的清洁。 To check all the guest rooms, VIP in-house, VIP arrival and long staying guests. 检查所有客房，重要客人的房间以及重要客人的到达，以及常住客人的房间卫生。 To attend to guest requests and complaints. Takes corrective action. 采用正确的方式处理客人的要求和投诉。 To report on adverse guest comment as and when required. 必要时向上级报告客人的意见和批评。 To document all daily activities and events such as guest complaints and habits in the logbook. 记录日常所有的活动，例如客人的投诉和喜好等。 To ensure the cleanliness of guestrooms, and ensure maximum guest satisfaction, adhering to the standard required by our hotel. 确保所有客房按酒店标准清洁，同时保证客人程度的满意。 Generally supervise all floor matters, ensure floor service in normal condition, and offer guests with high quality service. 系统管理楼层的一切事务，确保楼层服务正常运作，为客人提供优质的服务。 To check on the standard of "Turn down services". 检查夜床服务是否符合标准。

• To assist and responsible to the Director OF Engineering for the integrity of the hotel physical facilities including proper operation, maintenance of M&E plants and installation, fire and life safety, physical security of the building, FF&E. 协助工程总监负责酒店的设施情况，包括部门运行情况，机电设备操作，维修，安装，消防和人身安全情况，酒店建筑安全情况，家具、固定资产等。

Ensure laundry can work safely, ensure guests’ clothes, the linens and the uniform are in good quality. Command the washing cost in the budget bound. 保证洗衣房安全操作，保证所有客衣，酒店布草，制服洗涤质量。控制洗衣成本在预算范围 内。 Supervise the Laundry operations and administration. 监督洗衣房的整体运作和管理。 Revise the wash formulas as and when required getting better result and cost effectiveness. 改进洗涤程序提高洗涤效果，控制洗衣成本。 Control the laundry expenses by keeping a close check on chemical consumption and Laundry Supplies. 监督化学制剂和洗衣供应品的使用情况，严格控制洗衣成本。 Make monthly washing report and production sheet for review. 制作月度洗衣报表以供复查。 Revise the laundry standards and objectives as and when required in improving the Laundry services. 不断完善洗衣标准和经营目标以提供更好的洗衣服务。

· Manage Banquet operations. 负责宴会厅的运作。 · Maintain excellent level of customer service. 保证对客优质服务水平。 · Develop menus with other members of F&B team. 同团队成员一起制定菜单。 · Set departmental targets and objectives, work schedules, budgets, and policies and procedures. 设定部门目标，工作计划，预算和规章制度。 · Evaluate guest satisfaction levels with a focus on continuous improvement. 评估客户满意度并持续改善。 · Ensure communication meetings are conducted and post-meeting minutes generated. 保证组织沟通会并形成会议纪要。 · Assist other departments wherever necessary and maintain good working relationships. 必要时协助其他部门，保证良好的工作关系。 · Comply with hotel security, fire regulations and all health and safety legislation. 遵守酒店安全、消防法规和所有健康与安全制度。 · To ensure proper control on casual labor and minimize their services. 确保适当的控制临时劳动力和减少他们的工作量。

搭建、修订酒店各类管理制度与流程； 统筹人员招聘、分层培训、全员绩效考核； 管控门店各项经营成本，审核财务预算； 规范物资采购、供应商及库存全流程管理； 落实门店质检考核，跟踪问题整改闭环； 对接政府部门、整理经营台账，配合内外部审计； 完成总经理交办的行政、内控类专项工作

【岗位职责】 1、负责酒店收益管理体系的建立与优化，制定并执行收益策略； 2、监控市场动态及竞争对手价格策略，及时调整定价方案； 3、分析客房、餐饮等业务数据，提出收益建议； 4、协调销售、前厅、预订等部门，确保收益策略落地； 5、定期生成收益分析报告，为管理层提供决策支持； 6、评估促销活动效果，优化资源分配。 【岗位要求】 1、熟悉酒店收益管理流程，具备数据分析能力； 2、能独立制定并实施收益策略，对市场敏感； 3、熟练使用收益管理工具及Excel等办公软件； 4、具备良好的沟通协调能力，能与多部门高效合作； 5、逻辑清晰，责任心强，能承受工作压力； 6、有酒店行业相关经验者优先。

【岗位职责】 1、负责酒店客房、会议及餐饮等产品的收益管理工作，制定并执行定价策略 2、分析市场趋势和竞争对手动态，优化房态控制和库存管理 3、监控预订渠道表现，协调销售与预订部门实现收益合理化 4、每日审核预订情况，及时调整价格策略和促销方案 5、定期制作收益分析报告，提出改进建议并跟踪实施效果 【岗位要求】 1、具备酒店收益管理或相关岗位工作经验者优先 2、熟练使用酒店管理系统(PMS)和收益管理工具 3、较强的数据分析能力和市场敏感度 4、良好的沟通协调能力和团队合作精神 5、能适应快节奏工作环境，具备较强抗压能力

【岗位职责】 1、 通过各类新媒体平台、渠道开展对外宣传； 2、通过抖音等平台开展直播带货； 3、协调公司各部门资源，提升公司行业知名度。 【岗位要求】 1、具有1年及以上电商直播带货经验。

【岗位职责】 1、负责中餐厅的销售工作，制定并执行销售计划，完成月度、季度及年度销售目标； 2、开发并维护客户资源，与现有客户保持良好关系，定期拜访重点客户，提升客户满意度； 3、策划并组织中餐厅的促销活动、节日推广及宴会销售，提升餐厅营业额及品牌影响力； 4、收集市场信息及竞争对手动态，分析客户需求，提出销售策略调整建议； 5、协调中餐厅与其他部门的合作，确保销售活动的顺利开展； 6、处理客户投诉及反馈，及时解决问题，提升客户体验； 7、定期提交销售报表及市场分析报告，为管理层提供决策支持。 【岗位要求】 1、具备较强的销售能力及市场敏锐度，有酒店或餐饮行业销售经验者优先； 2、优秀的沟通与谈判技巧，能够独立开发客户并维护长期合作关系； 3、具备活动策划及执行能力，能够根据市场需求制定有效的推广方案； 4、责任心强，工作积极主动，能够承受一定的工作压力； 5、具备团队协作精神，能够与各部门高效配合； 6、熟练使用办公软件（如Word、Excel、PPT等），具备基本的数据分析能力； 7、形象气质佳，具备良好的职业素养与服务意识。

【岗位职责】 1、负责酒店前厅部的接待和管理工作，熟知前厅服务设施的功能，处于完好状态。 2、进行有关的市场计划分析制定部门工作计划，完成工作报告。 3、使客房达到较高出租率，获取可观的客房收入。 4、督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。 5、保持良好的客际关系，能独立有效地处理宾客投诉。 6、协助酒店与更高一级领导处理突发事件。 【岗位要求】 1、大专以上学历，酒店管理、旅游管理等相关专业优先，有同岗位工作经验3年以上。 2、熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。 3、督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。 4、有效贯彻、落实并完成部门制订的每月工作计划。 5、英语对话流利，有较强的协调管理能力，具有一定的销售能力。 6、全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。