1. KEY RESPONSIBILITIES 主要职责 •Direct the entire operation of the hotel to maintain established quality standards and cost levels. Achieves guest satisfaction goals and assures the maintenance and security of the hotels physical assets. Maintains a positive community image and remains current on local and international business trends. 指导整个酒店的运作，以维持酒店既定的质量标准和成本水平；实现让客户满意的目标，并保证酒店有形资产的维护和安全；保持酒店正面积极的社会形象，紧跟当地和国际的商业发展趋势。 •Drive Brand and value initiatives, hotel performance, and the development of people 推动品牌和价值宣传措施，酒店的业绩及个人的发展。 2. ESSENTIAL DUTIES AND RESPONSIBILITIES – (Key Activities of the role) 本职工作﹣(职务的主要工作) •Develops and monitors the performance of financial and operational plans which support the overall objectives of the hotel and operating division; develops the annual budget and business plan, and makes recommendations for capital improvements to enhance the assets of the hotel and ensure brand loyalty 制定财务和运营计划并监督其执行情况，从而支持酒店和运营部门总体目标；制定年度预算和业务规划，对提高酒店资产的投资改进予以建议，从而确保酒店能够达到品牌的要求。 •Oversees the delivery of superior services to all guests ensuring the utmost quality and care is delivered including prompt response to requests and the effective resolution of all complaints to the satisfaction of guests 监督服务质量，确保为所有客人提供最优质的服务和无比的关怀，这包括及时对客人的要求予以回应和有效处理客人的投诉等顾客满意度的问题。 •Ensures that product quality and service standards are met in all areas of the hotel as pertains to physical appearance, maintenance and cleanliness. Establishes and maintains preventative maintenance programs to protect the physical assets of the hotel 通过对酒店外观形象的维护，建筑维修及卫生清洁，确保酒店各方面的产品质量和服务标准达到要求。制定并持续执行预防性维修计划以保护酒店的实物资产。 •Oversees the development and execution of marketing plans and yield management efforts to maximize revenue generation, Rev PAR and occupancy levels. Maximizes room revenues and profits by anticipating and planning for market shifts. Ensures the development of strategic marketing opportunities and tactical sales plans. 监督销售计划的制定与执行以及收益管理工作，从而使营业收入，平均每间客房收入和入住率 达到最高水平。通过对市场变化的预测和计划，最大程度的获取客房收入及利润。确保策略性的拓展市场机会，以及制定战略性的销售方案。 •Maximizes food and beverage revenues by ensuring optimal use of banquet/outlet space and most cost-effective management of the hotel's food and beverage outlets 通过确保最有效的利用酒店宴会和餐厅空间及最经济有效的管理酒店的餐饮商户使酒店最大程度的获取餐饮收入。 •Works closely with regional operating team in ensures optimum staffing levels relative to volume and productivity levels in all areas of the hotel. Maximizes training initiatives and plans to drive efficiencies and enhance operating and service performance of the hotel 同地区运营队伍密切合作来确保酒店各个岗位上的员工配置与工作量和生产力相符。最大程度的发挥培训的作用，以及策划如何提高工作效率，改进酒店的经营和服务表现。 •Develops and maintains rapport with key community contacts to ensure a visible presence in the local community. Ensures the handling of community/media related inquiries in the most effective manner, while referring sensitive matters to regional and corporate media/communications offices 建立并维护社区主要成员的友好关系，确保在当地社区树立起酒店的形象。 确保用积极的态度处理社区和媒体的询问，在遇到敏感问题时应提交给地区和集团的公关部门处理。 •Provides weekly and Monthly reports to corporate Operations team as requested on the financial and operational performance of the hotel against plan. 按要求向地区运营部门提供与计划对照的财务和运营表现的常规性和临时性信息以及状况报告。 •Oversees the security function to ensure a safe and secure environment for guests, employees, and hotel assets. Ensures compliance with brand standards 监督保安工作以确保为酒店的顾客，员工及资产提供安全可靠的环境。确保达到品牌的各项标准。 •Establishes and maintains a proactive human resources function to ensure employee motivation, training and development, pay and benefit administration, and compliance with policies and procedures and local labor regulations. Fosters positive employee/labor relations with employees and local bargaining units (as applies) 建立并完善酒店人力资源部门的职能，从而确保激发员工斗志，为员工提供培训及发展机会， 管理工资和福利，遵守政策法规和各项程序以及酒店所在地的劳工法。 同员工和当地的工会(如有的话)培养积极的关系。 •Fosters the development of a positive work environment for all employees. Mentors all levels of employees through formal and informal meetings, discussions and performance feedback 促进为员工提供积极进取的工作环境的建设。通过正式和非正式会议，讨论和工作业绩评定予以不同级别的员工指导。 •Works effectively with staff to address cultural and/or work environment issues so as to affect positive employee and guest experiences 同员工一起有效的讨论有关文化和工作环境的问题，从而为员工及顾客的体验带来正面影响。 •Champions the brand at all times and provides brand perspective site tours to perspective guests and tenants 时刻倡导品牌文化，为重要来宾和访客提供从品牌角度出发的现场参观。 •Secures the services and products of outside sources in cooperation with the Controller such as business insurance, security systems, vehicles and equipment, office supplies and furnishings and legal or other advisory/support services. 保证外包服务和产品与商业保险、安全系统、车辆和设备、办公用品和家具以及法律或其他咨询/支援服务相一致 •Measures the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments reached, and to diversify the sources of revenues 对范围广泛的营销计划和收益管理的效果进行测量，使酒店尽可能进入不同层次的细分市场，并使酒店的收入多源化。 •Employees will be required to perform any other job-related duties assigned by Corporate Head Office. 您还应接受集团总部指派的与该岗位相关的其它工作。 3. PROFESSIONAL EXPERIENCE 工作经验: •8 years and above previous concerned working experience in 5-star hotels of international chain, and the working experience with the same job is preferred. 八年以上国际连锁五星级酒店相关工作经验，具有本岗位工作经验者优先考虑。 •Type and level of experience required may vary slightly based on size and complexity of operation 类型和经验程度应视运营的规模和复杂性而有所不同。

职位描述   作为希尔顿花园酒店总经理负责管理酒店管理团队和酒店整体目标从而为宾客和会员提供一个良好的体验, 并同时保证酒店盈利水平和宾客的满意度。 服务于这个希尔顿品牌将会如何？ 希尔顿花园酒店在全球多个迷人目的地设立了酒店，在体现当地别具风情的文化和历史特色的同时，以现代时尚方式充分展现希尔顿引以为豪的悠久传统。希尔顿可为宾客提供精致宜人的环境和体现希尔顿服务精神的个性化关怀，全力打造无以伦比的非凡体验。 如果您能充分理解个性化关怀的重要性，并了解如何通过最具特色的客户服务提供同样最具特色的不同体验，那您也许正是我们正在努力寻找以加入希尔顿花园酒店团队的优秀人才。在希尔顿花园酒店，我们郑重承诺在宾客所入住的每一个杰出酒店提供丰富多彩的难忘体验。 我的具体职责是什么？ 作为希尔顿花园酒店总经理负责管理酒店管理团队和酒店整体目标从而为宾客和会员提供一个良好的体验，总经理同时还需要保证酒店盈利水平和宾客的满意度。具体来说, 您将要以最高标准来负责及执行以下工作: 管理酒店的持续盈利能力、确保酒店的收益和宾客的满意度达标甚至超过标准要求 领导指挥酒店的所有关键性事宜，包括资本项目，宾客服务以及酒店翻新 确保所有的决策对于酒店和集团都是利益最大化 提供可实现的酒店预算并且为酒店设置短期和长期的战略目标 为酒店员工组建有效的领导团队 领导指挥酒店所有的商务计划 符合甚至超过希尔顿品牌服务标准 确保成本得到控制同时收益机会有效发现并达成 管理和开发的酒店管理团队,以确保希尔顿全球职业发展和继任计划有效执行 定期与部门主管举行简报和沟通会议 应对审计，确保酒店能持续改进             职位要求   我们寻找什么样的人才？ 希尔顿酒店集团旗下品牌酒店及度假村的总经理始终要以宾客的利益为重并与其他团队成员密切合作若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准： 有相似标准的酒店总经理或者运营总监的经历 酒店管理及相关的学位 具有很强的商业头脑以及随着经验不断增加的盈利能力 有相似规模酒店的经验预算管理,收益提案,结果预测的经验 杰出的领导能力 良好的沟通能力及技巧 深入了解酒店/休闲/服务行业 如果你有以下能力或经验会让你更胜任此职位: •  有相似标准的酒店总经理经验 我能享受哪些福利待遇？ 您的福利待遇将包括具有竞争力的薪酬福利和休假权利、员工可以成为希尔顿荣益会员，并借此享受我们全球各地酒店的优惠房价，以及由希尔顿酒店集团及合作伙伴所提供产品和服务的折扣。我们热切希望能为您详细说明希尔顿酒店集团这一全球性酒店企业可提供的众多丰厚待遇。 立即了解有关希尔顿酒店及度假村 --- 可在杰出酒店提供非凡体验的卓越品牌的更多信息。

岗位职责 1. 全面负责酒店的经营管理。 2. 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。 3. 负责实现酒店的营业收入指标和利润指标。 4. 负责制定酒店的经营预算和决算，提出更新改造和投资计划。 5. 落实酒店年度财务预算，向各部门下达年度工作指标。 6. 督促酒店维修保养工作和酒店安全管理工作。 7. 负责做好酒店与各界人士的公共关系,树立酒店良好形象。 8. 做好酒店机构设置、员工编制及重要人事变更。 9. 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。  任职资格 1. 相关管理专业。 2. 长期从事星级酒店工作，有数年相关高层管理工作经验。 3. 熟悉酒店各部门服务及管理流程。 4. 善于管理和经营团队，事业心强。 5. 有较强的沟通、计划、决策和综合判断能力。

Job Responsibilities: • Directs and works with team to successfully execute all housekeeping operations. • Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. • Manages housekeeping functions and ladies and gentlemen to ensure property guest rooms, public space and employee areas are clean and well maintained. Job Requirements: • Bachelor Degree or equivalent required. • 5 years of experience in same positions of similar field. • Thorough knowledge of hotel services and facilities. • Ability to acquire and maintain relationship, associates, customers and vendors. • Effective conflict management and financial management skills. • Good communication skill in Cantonese, Mandarin and English verbal, listening and writing.

工作职责: 1、全面负责酒店运营管理工作； 2、执行公司产品、对客服务、品牌、价格等连锁标准，根据公司要求，监控分店服务质量，及时处理宾客投诉和意见，提升宾客满意度，增进客户体验感受； 3、组建团队，带领酒店全体员工共同努力完成酒店的各项经营管理指标； 4、与投资人保持良好关系，处理并解决好投资人对酒店经营管理的诉求； 5、推广分店品牌和维护品牌形象，保障分店及品牌的良好口碑。 任职资格: 1、5年以上高端酒店从业经验，熟悉酒店整体运营及管理； 2、善于团队建设和成本控制，良好的沟通能力； 3、具备强效的执行力、协调能力、创新能力和危机处理能力； 4、热爱生活，热爱旅行，自身拥有美好的生活方式，热爱实践并不断学习和创造生活美学。 备注：能接受全国派遣者优先考虑。

1. KEY RESPONSIBILITIES 主要职责 Direct and organize the Food & Beverage function within the hotel in order to maintain high standards of food and beverage quality, service, and merchandising to maximize profits. Participate in total hotel management as a member of the hotel Executive Committee. 带领和组织酒店内的餐饮经营活动，保证高品质的食品和酒水质量、服务和经营以实现最大化利润。作为酒店行政委员会成员之一参与全面酒店管理。 Responsible for the management and achievement of profit for all food and beverage operations in the hotel including Restaurants, Bars, Kitchen Operations, Catering and Banquet Operations. 负责管理酒店内餐饮工作各方面的运营和盈利，包括餐厅，酒吧，厨房和宴会管理。 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。 2.ESSENTIAL DUTIES AND RESPONSIBILITIES (Key Activities of the Role) 本职工作（职务的主要工作） Oversee the management of Restaurants, Bars. 监督餐厅，酒吧的管理工作。 Oversee the management of the Kitchen Operations. 监督厨房的经营管理工作。 Oversee the management of Catering & Banquet Operations. 监督宴会的经营管理工作。 Manage staff within the hotel’s organization structure and human resource and hotel policies. 在酒店的组织结构及人力资源和酒店的规章范围内管理员工。 Provide a professional, advisory and executive support service to the General Manager to assist in meeting strategic goals. 在实现战略目标的工作中为总经理提供专业性的建议和行政支持服务。 Establish systems which monitor the achievement of departmental goals. 设立监督实现部门目标的系统。 Ensure compliance with business operations and hospitality laws. 确保运营符合商业法规和服务业法规。 Work with sales to manage the development of new products and services. 同销售人员一起管理和开发新产品和新服务。 With Purchasing Manager, develop and monitor the implementation of purchasing procedures. 与采购部经理一起制定和监督采购程序的执行。 Manage the delivery of high quality service to guests. 为客人提供高品质服务的管理工作。 Achieve budgeted revenues, prepare monthly forecast, monitor and control food, beverage and labor costs, and maximize profitability within all areas of the food and beverage department. Participate in the preparation of the annual departmental operating budget and financial plans that support the overall objectives of the hotel. 完成预算收入，编制月度预算，监督和管理餐饮和人工费用，使餐饮部门所有领域的利润最大化。参加部门年度运营预算和财务计划的编制工作，以支持酒店的总体目标。 Ensure all staff is properly trained on quality and service standards and have the tools and equipment needed to effectively carry out their job functions. 确保所有员工接受正规的质量与服务规范培训，并配有高效完成其工作的工具和设备。 Works with Human Resources on manpower planning and management needs. 和人力资源部一起进行人力规划和管理需求。 Works with Director of Finance in the preparation and management of the Department’s budget. 和财务总监一起编制和管理部门预算。 Employees will be required to perform any other job-related duties assigned by their supervisor. 您还应接受您的主管指派的与该岗位相关的其它工作。 3. JOB REQUIREMENT 任职要求 5 years and above previous concerned working experience in 5-star hotels of international chain, and the working experience with the same job is preferred. 五年以上国际连锁五星级酒店相关工作经验，具有本岗位工作经验者优先考虑 Operational knowledge of food and beverage operations  专业餐饮运作知识

1.KEY RESPONSIBILITIES 主要职责 Reviews, analysis and advises General Manager and the Management Team of the performance of Hotel. Reviews on month end / long term plans / budgeting and forecasting aspects. Maximizes profitability of hotels through benchmark / best practices and ensures sound controls and accounting standards are in place as per company Policy & Procedures to safeguards assets and return to the owners. 回顾和分析酒店业绩表现并向总经理和管理层提出建议。审查月终和长期预算与预测方面的工作，通过设定基准和最优业务样板使酒店获得最大的利润，并确保妥善的管理方法和财会规范按公司的规章制度执行，从而保障业主的资产与回报。 2.ESSENTIAL DUTIES AND RESPONSIBILITIES (Key Activities of the role) 本职工作﹣(职务的主要工作) Assists and provides financial guidance in the formulation and implementation of Strategic Plan, Budget and KPO’s (Goals Program) 在销售战略计划，预算及个人发展目标的制定和实施上提供协助和财务指导。 Ensure an up to date cash flow projection is maintained and maximizes cash flow performance of the hotel through controls on inventory, credit and collection, disbursements, deposits and remittances. 通过控制库存、信贷及应收款回笼、支出、存款和付款确保实时流动资金规划并使酒店流动资金最大化。 Prepares outlooks for forthcoming months and forecasts for the remainder of the year 为即将到来的月份做准备，并为一年中其他的剩余月份作财务预测。 Prepares monthly position of actual results against budget, analyze results and recommend to Executive Committee measures required to meet budget 每月准备财务报表，将实际发生额与预算进行比较，并将比较分析结果交与行政委员会，以衡量是否符合预算要求。 Prepare consolidated quarterly position assessments for the General Manager 编制季度财务评估，交与总经理。 Distributes outlook and forecast information as an up to date management tool for operating departments 为营运部门提供分析和预测信息作为实时的管理工具。 Implement and review financial controls and policies 执行并回顾现行财务控制及政策制度。 Manage internal and external audits when they occur 负责处理内部及外部的审计工作。 Provides administrative support to Management with reference to policy enforcement, business advice and operational assistance 为政策执行、经营建议及业务协助提供行政支持。 Identifies training needs, develops formal training plans and conducts training sessions for accounting and operational staff in coordination with other departments 为财务部及运作员工如何与其他部门沟通协调方面的培训，确认培训需求，并提供正式的培训计划及开展培训。 Obtains appropriate legal counsel regarding the business practices of the hotel and maintains an awareness of local laws, rules and regulations 了解酒店商业惯例的法律知识，并了解当地法律法规。 Provides safekeeping, including proper storage , access and check for all contracts, leases and other financial records 建立有效的保管机制，包括合适的存档及查阅、审阅所有合同，租赁及其他财务记录的管理措施。 Follows up on all capital expenditures to ensure compliance with original justification and approval 跟进所有资本性支出，确保支出是按最初的规定及批准执行的。 Implements and maintains acceptable accounting practices and procedures as required by hotel Policy, generally accepted accounting practices, and as affected by local conditions 按照酒店政策贯彻并维护会计惯例及会计程序；（有些惯例应按照当地地方规定进行修改后执行）。 Review of operating equipment stores to avoid unnecessary/excessive purchases and to eliminate (or at least be aware) of obsolete slow moving items 检查经营设备库存量，避免不必要的或多余的购买，并清除（最少要了解）积压的物品。 Ensure all accounts are reconciled on monthly basis, review and approve those reconciliation’s. 确保每月核对各科目的账户余额。复核并批准那些核对明细表。 3. JOB REQUIREMENT 5 years and above previous concerned working experience in 5-star hotels of international chain, and the working experience with the same job is preferred. 五年以上国际连锁五星级酒店相关工作经验，具有本岗位工作经验者优先考虑 College Degree and above, major in Finance and Economics; or have a qualification certificate of Senior Accountant or CPA 大专以上学历，财经类专业；或持有高级会计师或注册会计师资格证

1.KEY RESPONSIBILITIES 主要职责 Competent recruitment, employment, salary, benefits, employee relationship, employee recognized plan and training inside each human resource projects. And to ensure that all employees keep all hotel’s policy. By creating a positive team culture in order to ensure that the hotel guest's unique experience, and vitalize the brand with life. Provide the HR guidance and advice to the hotel General Manager and Management team. 主管招聘、雇佣、薪酬、福利、员工关系、员工认可计划以及培训等在内的各项人力资源项目，并确保员工遵守酒店相关政策。通过营造积极向上的团队文化以保证酒店宾客的独特体验，并赋品牌以生命。为酒店总经理和领导团队提供与人力资源相关的辅导和建议 2.ESSENTIAL DUTIES AND RESPONSIBILITIES (Key Activities of the role) 本职工作﹣(职务的主要工作) Supervision of employees with human with standard management cost 监管员工编制与人力配置标准以管理成本 Reduce employment for the financial risk of the cause 降低因雇佣关系引起的财务风险 Identifying and analyzing the local salary welfare level, to ensure that the hotel provides treatment has trade competitiveness 识别和分析本地薪资福利水平，确保酒店提供的待遇具有同业竞争力 To launch a variety of team building activities, for all the employees build positive work environment (such as: state of hotel meeting, team members recognition and celebration community activities and so on) 推出各种有利于团队协作的活动，为全体员工营造积极的工作氛围（如：全体员工会议、团队成员认可与庆祝活动、社团、健康活动等） Provide various kinds of education and training to all hotel management team, as well as all hotel employees which including performance management process, disciplinary procedures and progressive related plans and so on 为酒店领导层和员工提供各类教育与培训，包括绩效管理流程、递进式惩戒规程和相关计划等，从而提高工作效率和提升绩效 For new staff provide orientation, let new employees know the hotel or the company standard policy process and employee benefits and other information 为新员工提供入职培训，让新员工了解酒店或公司的标准、政策规定、流程和员工福利待遇等信息 To ensure that in recruitment and selection process at any time or company hire keep hotel standard and government regulations 确保在招聘和甄选流程中随时遵守酒店或公司的聘用标准和政府法规 Planning and distributing of the human resources department organization chart and all employees job description. According to the hotel’s rules and regulations, giving the suggestions and providing the Human Resources related affairs such as employee’s salary scales, working SOP and so on 计划和分配人力资源部员工的工作。根据酒店或公司的规定和政策，对员工工资、工作规程或其它与人力资源相关的事务提出建议或初拟方案 Take the time to interact with the staff, get feedback, understanding staff improve customer satisfaction of channel 与部门经理协作，共同组织开展各类活动以达成服务行为标准，并持续提升宾客体验 Ascension in the hotel and the brand awareness local and encourage staff to actively participate in local community activities 提升酒店与品牌在本地的知名度，鼓励员工积极参与本地社区活动 To work all the problems occurred in the investigation and research, understand the facts, instant are found on the hotel or the company could cause potential risks, and through all kinds of employee relations project to promote solution of the problems 对工作中发生的所有问题进行调查和研究，了解事实情况，即时发现对酒店或公司可能造成的潜在风险，并通过各类员工关系项目来促进问题的解决 Collect and maintenance exit interview personnel flow statistics absenteeism reports data, understand all kinds of training needs and management problems trend 若酒店有工会组织，可能需要管理劳工关系事务，并代表酒店参与相关问题的调停、仲裁及合同协商工作 3. JOB REQUIREMENT 任职要求 Human resources and professional bachelor's degree or equivalent qualifications 人力资源专业学士及以上学历或同等资历 4 years related working experience with management experience is a plus 4 年相关工作经验。具有管理经验者优先考虑 Be familiar with English 英语精通

Job Responsibilities: Leadership/ Mentoring role for Front Office employees. Maintain complete knowledge of all Front Office department policies/service procedures. Maintain complete knowledge at all times of: a. All hotel features / services, hours of operation. b. All room types, numbers, layout, décor appointments and location. c. All room rates, special packages and promotions. d. Daily house-count and expected arrivals / departures. e. Room availability status for any given day. f. Scheduled in-house group activities, location and times. g. All hotel and departmental policies and procedures. Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals. Complete daily walk-through of Front Office department areas observing the following and instructing designated personnel to rectify any organization deficiencies: a. Staffing – numbers, appearance, attitude b. Service – appearance, merchandising, attitude c. General crispness, quality and consistency of operation d. Storage areas – organization, cleanliness, inventories and care of equipment Review and respond to daily operational demands as it relate to the hotel. Handle all disciplinary counseling as needed according to The Ritz-Carlton Macau policy. Monitor and maintain the condition of The Lobby and monitor security of public areas of the hotel Provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth and development. Monitor interviewing and selection of all departmental positions to ensure consistency in administering direction, development of quality, depth and growth, and maintenance of positive motivation, morale and efficiency. Create and maintain a quality, professional work environment. Monitor and handle guest comments. Anticipate guests’ and employees’ needs and respond promptly. Promote positive guest relations at all times. Facilitate departmental strategic planning meetings. Ensure all FO staff understand the goal and objective of Front Office Department in terms of service, performance and financial. Performs other duties as assigned to meet business needs.

【岗位职责】 1、全面负责酒店运营管理工作；  2、执行公司产品、对客服务、品牌、价格等标准，根据公司要求，监控分店服务质量，及时处理宾客投诉和意见，提升宾客满意度，增进客户体验感受；  3、组建团队，带领酒店全体员工共同努力完成酒店的各项经营管理指标；  4、与投资人保持良好关系，处理并解决好投资人对酒店经营管理的诉求；  5、推广分店品牌和维护品牌形象，保障分店及品牌的良好口碑。 【任职资格】  1、5年以上中高端度假型酒店或高星酒店从业经验，熟悉酒店整体运营及管理； 2、熟悉度假型酒店管理，熟悉餐饮、康乐设施的运营管理；  3、善于团队建设和成本控制，良好的沟通能力；  4、具备强效的执行力、协调能力、创新能力和危机处理能力；  5、热爱生活，热爱旅行，自身拥有美好的生活方式，热爱实践并不断学习和创造生活美学。 备注：能接受全国派遣者优先考虑。

岗位职责 1.制定和实施房务部的运行计划、预算计划。 2.优化房务部的管理体系。下达房务部的运行管理目标. 3.全面控制部门的管理费用、固定费用和变动费用，节约开支。 4.定时查阅各部门的工作日记和每周总结汇报，督查各部门的工作进度及时发现问题，纠正偏差，作出处理。 5.对本部门的安全、消防、卫生工作负责，及时掌握新的规范、条例。因地制宜的实施好各种防范工作。 6. 熟悉本部门经营范围内的经营管理和行政管理知识，了解与商业、酒店等经营有关的法律法规知识。 任职资格 1.五星级酒店所属区域管理经验。2.形象气质良好。 3.至少部门经理以上职务参与过一家五星以上酒店的全程筹备经验，具备筹备开业经验。 4.了解熟悉客人的消费心理关注客户需求。 5.全面负责房务部的运营、管理及使客房利益最大化。 6.具有良好的沟通技巧和对客沟通能力，和超前的创新意识、营销思路和丰富的房务管理经验。

岗位职责： 一、负责中端连锁酒店分店内部管理工作 1、分店内部团队管理，包括工作安排，培训，团队激励； 2、分店内部人事管理，包括店员招聘，薪酬设定，表现评估，晋升，淘汰； 3、 负责商圈分析，组织分店进行宣传，销售等工作； 4、分店服务水平提升； 5、分店财务管理，包括财务数据分析，物品采购计划，现金流管理等； 6、分店客房管理，通过流程保证客房卫生水平和客房清洁速度；管理好布草使用和仓储； 7、分店前厅管理，保证前台接待人员办理入住和退房的效率，给予客户热情友好的服务印象； 8、负责老店的工程维修或新店的筹建工作。 二、负责分店外联工作 1、负责分店销售宣传工作，拓展附近商圈潜在客户，拉升入住率； 2、负责分店当地政府关系的维护，新店筹建的相关证照办理等等； 3、与总部沟通协调工作，包括价格调整，相关支持申请等等。 任职资格: 1、年龄25-38周岁，大专以上学历，踏实有上进心，执行力强; 2、熟悉酒店运营管理，以下三点工作经验要求需至少满足其一： ① 2年以上中端连锁酒店总经理管理工作经验； ② 2年以上单体中端酒店总经理工作经验； ③ 2年以上国际联号星级酒店副总、房务总监、市场销售总监工作经验； 3、有较强的沟通、计划、组织、协调决策和综合判断能力； 4、有良好酒店服务意识，善于管理团队，具备较强的营销能力、有激情事业心强，能接受区域外派。     【薪酬福利】 1、按国家规定购买五险一金加购商业保险； 2、法定节假日，带薪年休假； 3、良好、灵活的内部晋升机制，多渠道的员工发展通道。 工作地点： 服从全国分配

1.KEY RESPONSIBILITIES 主要职责 Manage the Security function to provide a safe and secure hotel environment for our guests and employees. Adhere to hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 管理保安部的职能，为酒店的客人和员工提供安全的环境。遵守酒店应急程序、安全或其它适用的要求，以及品牌规范和地方规章制度 2. ESSENTIAL DUTIES AND RESPONSIBILITIES (Key Activities of the Role) 本职工作（职务的主要工作） Report to the General Manager and be responsible for work of security department in an all-round way. 向总经理汇报，全面负责保安部的工作。 Evaluate and check the attendance for the supervisors. Be responsible to supervise and check the guarding and fire prevention work. 评估和检查主管考勤，负责管理和检查安全保卫、消防工作。 Be responsible to train and improve the diathesis, working attitude and ability for the department employees and to carry on the public security propaganda, the fire legal system education for hotel all employees. 对下属的素质、工作态度、业务能力负有培训提高的责任，负责对全店员工进行治安宣传、消防法制教育。 If there is any important festival or activity, draw up the safety guard plans and organize the security guard to assist the relevant department to do the security work well. 遇到节假日及重大活动，须制定安全保卫方案，并组织警卫力量积极配合有关部门做好安全保卫工作。 Investigate the irregularity behavior or the cases that happen in hotel and assist the Public Security Bureau to investigate the criminal cases that happen in hotel. 对酒店内发生的一般案件或违法行为进行调查，协助公安机关侦破酒店内发生的刑事案件。 Carry on the fire laws and technical operation knowledge training for the voluntary firemen and report the fire prevention work to the security committee at regular time. 领导酒店义务消防队，定期开展活动，对他们进行消防法规、技能操作知识培训，并定期的将酒店安全防火情况上报安全委员会。 Take the precaution measure to prevent every natural calamity. 采取预防措施，防止各种自然灾害。 Refer to the daily guest and group arrival in hotel and check the security guard’s post distribution. 查阅当天住客、团队到店情况，掌握客情，检查保安员的岗位分布。 Check the post every day to ensure that the personnel on duty are duteous. 每天巡视各岗，确保所在当班人员尽心尽责。 Be responsible to instruct and assess the supervisor’s work. 负责对主管工作指导和业绩考核。 Investigate and deal with the employee’s discipline matter, criminal case, civil dissension and the loss case that happen in hotel. 组织调查并参与处理酒店员工违纪事情，店内刑事治安案件、民事纠纷以及宾客报失案件。 Hear to every department’s suggestion and opinion about security prevention and try best to provide the security consultation and surveillance for them. 认真听取各部门关于安全防范工作方面的建议和意见，努力为他们提供安全咨询并实行全面安全监督检查。 Assist the HR Dept. to have the security and fire prevention knowledge training for the new employees. 协助人事部对录用的新员工进行安全、防火知识培训。 Supervise emergency drills 监督指导紧急情况演习 Set down the fire training plan and the fire-fighting procedure and request for all the employees. Assist the ENG Dept. and other relevant departments to check the fire equipment and facilities at regular time. 制定全店员工消防培训计划和扑灭初起火灾的程序和要求，会同工程部等有关部门定期检查全店的消防设施。 Be responsible to manage hotel fire equipment and facilities and replace the fire extinguishers on schedule. Bring forward the budget for various equipment which be needed to buy. 负责对酒店消防器材及设施的管理，按期更换灭火器等，提出新购与添购的各类设备的预算。 Attach importance to document work, establish and improve all kinds of security work data files, collect security work information, scientific management, improve efficiency. 重视文档工作，建立、健全各类安全保卫工作资料档案，搜集安全工作信息，科学管理，提高效率。 Establish and improve the hotel safety committee, fire committee and other organizations and presided over the daily work. 建立、健全酒店安全委员会、消防委员会等组织并主持日常工作。 Keep contact and cooperate with the surveillance department such as Public Security Bureau, the local government, the frontier defense detachment, the Armed Police department, the fire detachment, various armies and the security departments of other hotels. 保持与公安机关、政府有关部门、消防支队、各政府等业务主管部门、兄弟酒店保卫部门的密切联系，相互配合，通力合作。 Employees will be required to perform any other job-related duties assigned by their supervisor. 您还应接受您的主管指派的与该岗位相关的其它工作。 3. JOB REQUIREMENT 任职要求 4 years and above previous concerned working experience in 5-star hotels of international chain, and the working experience with the same job is preferred. 四年以上国际连锁五星级酒店相关工作经验，具有本岗位工作经验者优先考虑 Knowledge of hotel safety management and related professional knowledge, knowledge of national and local laws and regulations. 具备酒店安全管理及相关专业的知识，了解国家及地方相关法律法规等知识 Good relationship with the local government agencies.  与本地政府机关保持良好关系 Participated in professional security management training.   参加过专业安保管理培训

工作地点：全国分配 岗位职责 一．按照丽芮酒店中国区总部的标准来全面负责酒店经营（从筹建到运营），并承担与业主沟通的职能，确保总部标准完整的落地执行。 二、达成经营指标： 1. 市场开发和客户维护，确保酒店的平均房价，出租率等达到预期目标； 2. 根据季节性变化和酒店周边市场环境，制定确实有效的经营策略并执行； 三、内部管控： 1. 严审查酒店各项成本费用支出，并督导酒店节能工作，确保酒店的运营成本和费用得到合理控制，达到预期的考核指标； 2. 贯彻执行公司总部的统一质量标准，确保服务、卫生质量达到预定要求； 3. 督导酒店安全工作及设备维护，保障酒店正常运营有序运转； 任职要求： 1、15年以上酒店行业工作经验，3年高端品牌酒店以上酒店总经理管理经验；国际联号高星级酒店及国内知名全服务酒店优先； 2、任职酒店全年携程点评≥4.8优先

-Responsible for the management of all aspects and functions of the Restaurant areas in accordance with hotel standards.  Directs implements and maintains a service and management philosophy, which serves as a guide to respective employee. -Maintain complete knowledge of: o    All Liquor brands, beers and non-alcoholic selections available in Lai Heen o    The particular characteristics and description of every wine/champagne by the glass and major wine on the wine list o    Designated glassware and garnishes for drinks o    All menu items, preparation method/time, ingredients, sauces, portion size, garnishes, Presentation and prices o    Daily menu specials and items out of stock o    Dining room layout, table/ seat/ station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code o    Micros and manual system procedures o    Daily house count, arrivals/ departures, VIPs o    Schedule in house group activities, locations and times o    Correct maintenance and use of equipment o    All department policies/ service procedures -Check Storage areas for proper suppliers, organization and cleanliness. Instruct designated personal to rectify any cleanliness / organization deficiencies -Establish par levels for supplies, liquor, wine and equipment.  Complete  requisitions  to  replenish shortages or additional items needs for the anticipated business -Requisitions linens/ skirting required for business -Check stock of wines / champagnes and inform the Beverage Manager to order shortages noted. Ensure wines are received, properly stored, and kept secured -Review sales and beverage costs of previous day; resolve discrepancies with Accounting. Track revenue against budget -Communicate with the Chef to review daily specials and out of stock items; update board throughout shift. Ensure that employee is aware of such

岗位职责： 1、负责品牌品质、服务管理工作； 2、负责对品牌品质、服务巡检结果进行分析，督导整改结果； 3、负责品牌服务创新，品质、服务线产品的落地； 4、对接集团品质、服务线以及督促集团新政策的落地； 5、制定并执行酒店总经理培训计划； 6、负责开发、审核各类培训资料，不断优化培训资料； 7、定期评估培训效果，根据反馈调整培训计划，确保培训的实效性和可持续性； 8、开发并建立酒店人才培养体系，包括培训路径、晋升通道等，以确保酒店拥有高素质、多层次的管理人才； 9、与各部门合作，了解业务需求，制定相应的培训计划，为员工提供专业技能和职业发展的培训机会。 任职资格： 1、大专及以上学历，酒店管理、人力资源管理或相关专业优先； 2、至少5年以上酒店行业培训或运营经验； 3、具备优秀的沟通、协调和团队领导能力； 4、熟悉酒店业务流程，了解行业特点和发展趋势； 5、具备创新精神和对学习不断追求的态度，能够灵活应对变化和挑战。

工作职责： 1、负责希尔顿欢朋酒店的前期筹备及后期运营管理工作； 2、指导销售，参与制定酒店销售预算，拟定酒店营销计划； 3、对于酒店的发展和营业额的提高提出可行性操作的建议，以最大的可能提高酒店赢利； 4、具有良好沟通，协调能力及服务意识； 5、熟悉中端及以上酒店运营管理，具有战略制定与实施能力，以及敏锐的市场感知及客户开发能力； 6、建立符合欢朋的团队，有效的传播欢朋精神。 任职资格： 1、32-42岁，男女不限； 2、3年中端及以上酒店总经理管理经验或3年以上高星级总监管理经验； 3、既往酒店RevPAR≥300，携程点评≥4.8优先； 4、工作稳定，业绩优良，有过国际品牌酒店经验者优先； 5、可接受全国派遣。

岗位职责 1、负责酒店人力资源部的全面管理工作，制定和实施人力资源规划。 2、负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。 3、负责酒店高层管理人事的招聘和储备人才库的建设。 4、执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。 5、组织编制工资、人事、考勤、考核等报表。 6、制定和完善酒店组织架构、薪酬体系、绩效管理体系。 任职资格 1.有相同岗位工作经验。 2.在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。 3.熟知国家、地区劳动法律法规及相关政策。 4.具备英语听说读写能力。 5．管理类专业，接受过系统的人力资源管理理论培训。  

   岗位职责 1.制定及执行饭店市场销售计划 2.酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。 3.分析市场动向、特点和发展趋势，设立市场目标。 4.走访客户，根据市场变化，并不断改进服务工作。 5.审核服务活动的策划方案，组织员工工作。 6.签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议。 7.统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。 8.对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标。

岗位职责 1.全面负责温泉部的经营管理； 2.建立健全温泉的组织管理体系，使之合理化、精简化、高效化； 3.指导培训工作，培养人才，提高服务质量和员工素质； 4.参与制定温泉资源战略规划，为重大温泉决策提供建议和信息支持； 5.负责温泉事业部各种职系人员发展体系的建立，做好人员发展的日常管理工作。 岗位要求 1.3-5年温泉旅游景区管理相关工作经验； 2.受过现代温泉旅游管理技术和管理能力开发等方面的培训。

岗位职责 1.督导会计部、成本控制部的业务操作。 2.起草各种管理制度，落实各有关制度 3.负责酒店的财产管理。 4.检查各种财务报告的及时、正确性，向集团财务总监呈报会计报表。 5.检查各项税金的上缴，加强与财政部门的业务联系，协调外部关系，取得有关信息。 6.配合各级外部审计查账工作，审核检查所有对外编报的数据及财务报表，确保无误方可报出。 任职资格 1.财务管理、会计、金融相关专业、大专及以上学历。 2.具有3年以上财务负责人工作经验，3年以上四星级及以上财务岗位工作经验，熟悉酒店财务管理模式。 3.具有丰富的酒店财务管理、营运分析、成本控制的经验和技巧。 4.熟练运用会计电算化，熟练使用ERP财务软件。 5.工作细致、严谨，具有较强的工作热情和责任感。 6.良好中英文书写和口头表达能力，优秀的沟通、分析能力，对酒店忠诚度高。

1、在上级领导下进行工作，努力作好上级领导的参谋助手，起到承上启下的作用。 2、根据酒店发展需要，协助店经理建立并完善各项餐饮管理制度；并定期对餐饮管理制度进行调整和创新。 3、协助店经理做好相关年度、季度、月度营业计划并提出经营、管理相关的意见或建议。 4、协助店面制订服务标准和操作规程，检查管理人员的工作和餐厅的服务态度，服务规程及各项规章制度的执行情况，发现问题及时纠正和处理。 5 、每月召开餐饮管理专题会议.根据市场变化和客人的需求，及时调整餐饮经营策略。 6、协助上级领导协调下属部门之间的关系，协助店经理解决好工作难题。 7、督导店面做不同时期的员工岗位技能培训计划，并安排合适的时间进行培训、监督；提高一线员工的服务质量。 8、协助上级领导作好经营、服务及各项管理工作。 9、协助上级领导做好各部门的考核、评优、检查等工作。 10、抓好管理人员的基本建设和企业人才梯队培养，熟悉和掌握管理人员的思想状况、工作表现和为务水平，注意培训、考核和选拔人材。

你的工作职责： 1.你需要全面负责锦江酒店中国区旗下ZMAX品牌酒店筹建及运营工作、贯彻执行ZMAX品牌各项运营标准； 2.你需要带领分店团队完成各项经营指标（OCC/ADR/RevPAR等）； 3.你需要落实ZMAX品牌理念，强化顾客体验； 4.你需要与投资人保持良好的关系，处理并解决好投资人对酒店经营管理的诉求。 我们希望你： 1.大专及以上学历； 2.两年以上中端连锁酒店或星级酒店店总经验； 3.门店运营能手、终端业务专家；当然，最重要的是要认同ZMAX品牌文化和理念。 我们为你提供： 薪资待遇：基本工资+绩效奖金+房量补贴+月度奖金+季度奖金； 职业发展：提供广阔的发展平台，拥有纵向和横向发展渠道； 福利保障：入职即缴纳五险一金，享受国家法定节假日； 全国分配：全国意向地就近分配。

Responsibilities: 1. Provide engineering technical leadership and design knowledge to resolve historical plumbing and drainage design issues 2.   Develop appropriate plumbing and drainage system designs with design documentation, calculations, specifications that comply with relevant building regulations, including the International Plumbing Code, for CAPEX or other facilities improvement or modification projects 3.   Review third party plumbing and drainage design documentation for compliance with regulations, Sand’s Engineering Standards, and for implementation of facilities lessons learned 4.   Work closely with and assist Mechanical, Electrical, and Plumbing and Drainage team and other teams such as Sustainability when plumbing and drainage design expertise is necessary for troubleshooting problems, improving operating efficiency, reducing system downtime, improving guest experience, etc. Requirements: 1. Strong working knowledge of International Plumbing Code and local Macau Plumbing Code and Regulations 2.   Design Document Interpretation and Preparation 3.   Experience with high-rise commercial and mixed-use projects 4.   MS Office 5.   AutoCAD 6.   Bluebeam Revu or Adobe Acrobat 7.  F luent English and Mandarin; Cantonese is preferred