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列表 明细
薪资: 1万-1.5万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:广西-防城港 食宿:提供食宿

JOB OVERVIEW工作概述•Produces the Annual Revenue Plan in with Executive Committee, Sales and Marketing Budgets and forecasts•与执行委员会商讨制定年度收益计划,销售预算和预算预测•Produces, implements and monitors action plans to ensure Revenue Plan objectives are achieved•制定并执行行动计划以确保达到年度收益计划的目标•Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increased rate•分析当前及潜在市场/市场趋势,协调所有销售行为,通过增加生意和提高住房率来保持收益的增长•Procures new and repeat business for the hotel by monitoring contact with airlines, travel agencies, commercial houses, private clubs and professional associations within local, domestic UK and international markets. Maintains contact with planners, corporate accounts, incentive buyers, airlines and wholesalers, through personal sales calls, telephone contacts and written communications.•通过与航空公司,旅行社,公司,私人俱乐部和专业协会的合作,在本地市场,国内市场和国际市场中为酒店开拓新的生意,维护老客户。通过私人销售拜访,电话联系和书信联系以维系与会议计划者,潜在客户,公司客户,航空公司和批发商的合同关系。•Creates and implements special programmes to achieve greater productivity through:•制定并执行特殊销售计划以达到:•Increasing average rate提高平均房价•Increasing occupancy•提高住房率•Increasing business volume during difficult periods•在淡季期间增加生意量•Increasing local food and beverage banqueting sales•增加对本地餐饮销售•Manages key accounts•管理核心客户•Oversees the selling and servicing of group business•监管团队销售和服务•Co-ordinates the development of all promotional material•协调所有促销品•Provides direction on and conducts market research•指导和完成市场调查•Monitors competitor activities监控竞争者的行动•Ensures the hotel is represented as an active member of the local community through association membership确保酒店在当地社团和组织中的正面形象•Plans and executes sales trips to major market areas计划和制定对主要市场区域的出差销售拜访Page 3 of 3•Attends major travel functions to promote sales for the hotel参与主要的出差销售拜访以提升酒店的销售•Directs all sales activities for Sales Managers and Sales Executives to ensure they meet the goals of the Revenue Plan为销售经理及销售主任监管销售计划,确保达到收益计划的目标•Conducts weekly/monthly reviews of sales personnel activity to ensure targets and sales objectives are being met每周/月回审销售人员的业绩以确保完成销售任务•Produces monthly Sales reports and forecasts制定月度销售报告和预测•Meets with guests from major producers/organizers of big events staying in the hotel to ensure customer satisfaction与大公司及大企业的会议组织者会面,以确保顾客的满意度•Establishes and continuously updates mailing lists建立和持续地更新邮件列表•Organizes and attends major sales/PR related functions within the hotel组织和参加在酒店内举行的重要销售/公关活动Human Resource Responsibilities 人事职责•Works with the Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:与上级和人力资源经理协同工作以确保部门内员工积极的工作表现:•Plans for future staffing needs人力订编•Recruits in line with company guidelines根据公司的指导进行招聘•Prepares detailed induction programmes for new staff准备新员工感受计划的细节•Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation制定全面的,通用的,以客人为中心的部门政策与程序,并督促其执行•Ensures training needs analysis of sales staff is carried out and training programmes are designed and implemented to meet needs确保销售人员的培训需求分析的执行以及培训计划的制定和执行•Conducts probation and formal performance appraisal in line with company guidelines在公司的指导下对试用期员工和正式员工进行工作表现评估•Maintains up to date staff records and approves leave requests etc保存最新的员工出勤记录和批准员工的休假申请等•Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance指导,劝导和训练员工,以获得建设性的反馈从而提高员工的工作表现•Regularly communicates with staff and maintains good relations定期与员工进行沟通并与员工保持良好的关系Financial Responsibilities 财务职责•Works with the Finance and Business Support Manager in the preparation and management of the department’s budget. Duties include:与财务经理和相关部门经理一起制定和管理部门的预算。工作内容包括:•Assist in the preparation of the annual budget准备部门的年度财务预算•Monitor, analyse and report variations from the budget监控,分析和报告预算的变化•Manages the Department’s expenses管理部门内部的费用•Makes pricing decisions定价Occupational Health and Safety Responsibilities 职业安全和健康职责•Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same了解职业安全和健康的政策与程序并确保所有的工作程序都在职业安全与健康政策的指导下进行,并确保你的下级也是这样做的•Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures了解在工作中的安全和健康的法律,政策和程序•Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly熟悉财产安全,急救和火灾及紧急疏散的程序和安全设备的使用•Initiate action to correct a hazardous situation and notify supervisors of potential dangers对危急的情况做出正确的反映并及时向主管报告潜在的危险•Log security incidents and accidents in accordance with hotel requirements按酒店的要求对安全事件和事故作出记录Drive For Results 达成工作目标•Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals制定有挑战性的目标,以卓越的工作表现完成工作•Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles以持续改善和负责任的态度来达成生意目标,并在遇到任何阻碍时坚持下去Understanding Hotel Operations了解酒店运作•Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information积极地了解与你的部门和酒店相关的最新信息,包括法规方面的信息• Adheres to Hotels , Employee Handbook and Hotel policies遵守酒店行为规范和员工手册及酒店的政策• Demonstrates an understanding of competitors’ major strengths and weaknesses了解竞争者的主要强势和弱点• Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations• Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable对酒店生意的营运有宏观的认识,对直接促使酒店生意成功和盈利的部门需重点关注Problem Solving and Decision Making解决问题和作决定•Diagnose problems and thoroughly analyse information to guide decision making• 判断问题的所在,并通过对相关信息进行分析以引导做出正确的决定•Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions• 在确定目标和作出理智地决定时先对相在信息作评估和分析Customer Focus 以顾客为中心•Build and maintain positive relationships with all internal customers and guests in order to exceed their needs• 与客户建立并维持良好的关系以便为客人提供超越客人的要求•Take action to address these needs in order to exceed their expectations• 对客人的需求作出反应以超越客人的期望•Create a positive hotel image in every interaction with internal and external customers• 在与内部客人和外部客人的交流中建立一个积极正面的酒店形象• Adhere to hotel brand standards了解品牌标准•Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests• 保持高质量的出品和服务以便在向客人销售酒店服务和设施时说明•Assist guests and escort them to locations within the hotel at their request• 当客人提出请求时,协助和陪同客人到达他要去的酒店区域•Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs• 了解酒店的特别推广计划和活动以便在客人有需求的时候做出回应•Maintain current Hotel information to be able to provide information to guests• 了解酒店目前的所有信息以便向客人提供咨询Implements Procedures which enhance the guest experience• 执行能够提高客人满意体验的工作程序Innovation 创新Generate new ideas and encourage creativity from your staff• 创意新点子和鼓励有创造性的员工•Recognize the need for new and modified approaches• 具有创新和改良意识Teamwork团队协作•Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments• 同事,上级团队和部门间互相帮助,相互信任•Communicate well to ensure effective shift hand-overs• 有效沟通以确保工作顺利移交•Actively participate in and conduct organised meetings• 积极地参加和帮助组织会议•Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication• 以专业和积极的工作态度影响部门内和酒店内的同事,提升团队的士气和高效地完成工作Adaptability适应性•Be comfortable and effective in an environment of ambiguity or change• 在转变和不明确的环境中仍保持高效地工作•Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner• 善于接受新意见并以灵活乐观的方式对工作中出现的挑战予以回应Complete tasks as directed by Management在管理层的指导下完成工作Impact and Influence 影响和改变•Promote your ideas persuasively, and shape the opinion of subordinates and overcome resistance• 有说服力地表述你的观点,并与你的下属一起克服阻力实现这个新点子•Build consensus for action and negotiate mutually beneficial solutions to problems• 在工作中取得一致性并商讨出双赢的解决方法Establish influential contacts with suppliers与供应商建立良好的关系Leading and Developing People 领导和发展别人•Inspire others to excel by clearly communicating department and section goals and priorities, recognizing good performance and supporting employees when required• 清楚地了解酒店的价值观和生意的方向根据部门目标和重点,认可同事出色表现,需要时表扬有出色表现的同事并在需要时提供管理方面的支持Develop potential of others through coaching and development opportunities to build organization capability for the future• 为有潜力的同事提供指导和给予发展机会,以便他/她在将来可以运用这些组织能力•Conduct regular training sessions to ensure your direct reports are familiar with modifications to departmental S&Ps定期开展课程培训以应对多变的市场Cultural Awareness 了解文化•Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries• 以全球性的意识理解并投入工作;与不同观点、文化和国家的顾客和同事积极合作职责范围:Degree or Diploma. A minimum of one year of relevant experience or equivalent work experience in team management, and 2 – 5 years of relevant experience in customer relations and/or event management in Hospitality or a related service industry, FO Operations experience preferred.学位或文凭,在团队管理方面有至少1年相关或相同的工作经验,并且在酒店业或相关服务行业关于客户关系/会议销售管理方面有2-5年的相关工作经验,有前台操作经验的优先Expected to possess the following skills将具备以下的技能:·    Experience and knowledge of establishing and mentoring an office based sales team经验和知识的构建和指导办公室销售团队的建立·    Experience to Room Division function有客房部职能方面的经验·    Good communication and negotiation skills善于沟通及谈判的能力·    Ability to take initiative, adapt to change, meet deadlines and commitments, and complete tasks and projects as required积极主动,随机应变,如期允诺,并且完成所要求的任务及项目·    Strong organizing skills and planning skills强的组织能力及计划能力·    A high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable.有工作政策和程序的高水平知识及在适当的时候有效地向所有人员传达·    Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports具备清晰的及有效的口头和书面表达能力,将获取和传递信息给之客户,工作人员,管理人员及团队人员,产量报告也是如此·    Excellent PC skills (including MS Office)优秀的电脑技能(包含办公软件)

薪资: 1.5万-3万 经验:5年以上 企业类型:有限服务中档酒店
地区:广东-东莞 食宿:提供食宿

岗位职责:负责单店整体运营,包括成本、营销、品质管理等。任职资格:1、年龄26-45岁,性别不限,同意至少一个区域工作地点外派;2、工作经验要求(满足以下几点其中之一即可):A、2年以上星级酒店工作经验+2年以上连锁型酒店店长工作经验;B、2年以上经济、中端连锁型酒店店长工作经验(华住、如家、锦江之星、亚朵优先考虑);C、1年以上挂牌四星级以上酒店总经理工作经验;(必须是挂牌四星级以上酒店)D、销售出身的单体酒店2年以上总经理工作经验;(单体酒店指除挂牌四星级以上酒店以外的其他酒店)E、格林、易佰、布丁、99等低端连锁品牌城区总以上岗位人员。此岗位为外派岗位,区域外派亦可,全国外派优先考虑。

薪资: 1.5万-3万 经验:5年以上 企业类型:有限服务中档酒店
地区:全国-全国 食宿:提供食宿

 岗位职责:全面负责酒店整体运营,包括业绩、品质、人才、成本、营销、安全管理等。任职资格:1、年龄26-45岁,性别不限,同意至少一个区域工作地点外派;2、工作经验要求(满足以下几点其中之一即可):A、3年以上星级酒店工作经验+2年以上连锁型酒店店长工作经验;B、2年以上经济、中端连锁型酒店店长工作经验(亚朵、欢朋、和颐、智选假日、锦江都城可优先考虑);C、1年以上挂牌四星级以上酒店总经理工作经验;D、销售出身的单体酒店2年以上总经理工作经验;E、格林、易佰、布丁、99等低端连锁品牌一年以上城区总工作经验;此岗位为外派岗位,区域外派亦可,全国外派优先考虑。

薪资: 1.5万-3万 经验:3年以上 企业类型:有限服务中档酒店
地区:全国-全国 食宿:提供食宿

 岗位职责:负责单店整体运营,包括成本、营销、品质管理等。任职资格:1、年龄26-45岁,性别不限,同意至少一个区域工作地点外派;2、工作经验要求(满足以下几点其中之一即可):A、2年以上星级酒店工作经验+1年以上连锁型酒店店长工作经验;B、2年以上经济、中端连锁型酒店店长工作经验(华住、如家、锦江之星、亚朵优先考虑);C、1年以上挂牌四星级以上酒店总经理工作经验;(必须是挂牌四星级以上酒店)D、销售出身的单体酒店2年以上总经理工作经验;(单体酒店指除挂牌四星级以上酒店以外的其他酒店)E、格林、易佰、布丁、99等低端连锁品牌城区总以上岗位人员。此岗位为外派岗位,区域外派亦可,全国外派优先考虑。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-东莞 食宿:提供食宿

The Millennium Hotel Chengdu recruits passionate, dynamic and enthusiastic personalities.We provide a platform for your next move up in position with us if qualified and experienced- please feel free to approach and apply today with us anytime for a one on one consultation with our friendly Human resource team members.无论您学习什么专业,是否有相关工作经验;只要您对酒店服务行业有兴趣,并有志于在这一行业发展;诚邀您加入我们的专业团队,接受系统全面的培训,参与丰富多彩的员工活动。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-东莞 食宿:提供食宿

1.协助住客搬迁行李。2.代客交收信件、包裹、便条及电报等。3.负责所有电话询问及柜台询问事宜。4.保持行李搬迁能提供迅速及友善之服务。5.代理行李保管事宜和签发行李索取标签事宜。6.保养行李服务设备。7.保持行李储藏室之整洁。8.收集住客之退房门匙。9.提供大堂正门之开门迎宾服务。10.迎接客人,提供帮助,把客人引领到总台接待处。11.在正门开门及欢迎客人时,如遇雨天,需拿伞方便客人上、下车。12.从总台接待员手中接过钥匙后,再一次核对钥匙牌上的房间号码。13.带领客人到指定房间及介绍房间设备及其使用方法。14.住客退房时,引领其到收款台办理退房手续。15.把行李装上出租车,盘点行李件数及恭请客人确认。16.协助保持大堂区域清洁和整齐。17.对上向行李组主任报告及负责。18.负责其它由行李组主任所安排之任务。

薪资: 面议 经验:5年以上 企业类型:国际高端酒店/5星级
地区:广东-东莞 食宿:提供食宿

 1. The Sales Manager’s mission is to primarily promote the hotel and where possible.   销售经理的任务主要是推广酒店。 2. To achieve optimal sales at the best possible conditions for the company and to maximize sales revenue.   在各种条件下完成最佳销售而且要达到销售利润最大化。 3. To ensure the smooth running operation of the Corporate & MICE or Travel leisure section in consultation with the Director of Sales on all matters.所有事宜,销售经理要与销售总监协商;这样可以确保与负责企业,会议或者旅行社的部门顺畅合作。 4. The performance of the Sales Manager will be determined solely by the productivities of the Corporate MICE or Leisure section as well as the overall results of the hotel.   销售经理的成绩将取决于企业和会议或者旅行团队的产量以及酒店整体的收益。 5. Assist in drawing up the marketing plan annually with the Direct of Sales (including section on Corporate & MICE Accounts or Travel & Leisure Accounts).销售经理要协助销售总监制定每年的市场计划。(这包括了企业,会议和旅行社) 6. Keeps a record & profile on former, existing, potential clients in the Opera system.在Opera系统中要对过去,现在和潜力顾客进行记录和建档。 7. Organizes regular visits in accordance to a predetermined plan.按照预先设定的计划,组织日常销售拜访。 8.   Prepares a tentative monthly schedule to record all sales and other related actives for the preceding month.   准备一份月计划表以便记录上月所有销售及相当活动。9.   Presents a summary of his/her visits to the Director of Sales on a weekly basis (Weekly Sales Plan) prior to and after the week is completed.   每周前和周后,销售经理要提交他/她的拜访计划给销售总监。 10. Ensures that the invoicing effectively corresponds to all services agreed upon and rendered.    确保发票的有效使用,且要和认可提供的服务保持一致。 11. Ensures that all new clients have no negative credit references.   确保所有新客户都没有负面意见。 12. Records all daily sales activities and the statistics of his/her accounts in Opera system in Opera system.   在Opera系统中,销售经理要记录每日销售拜访及所有本人客户群的数据。 13. Submits production reports on his/her list of accounts on a monthly basis.   每个月销售经理要提交个人客户群的产量。 14. Conducts briefing for meeting / mice group with other departments when required.  如有需求,销售经理要和其它部门共同商讨会议/MICE团队。

薪资: 面议 经验:3年以上 企业类型:国际高端酒店/5星级
地区:广东-东莞 食宿:提供食宿

 Monitors competitors activities and assists in marketing intelligence监督竞争对手的活动并协助监察市场动态。 Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business根据在销售策略中既定目标,向新的、现有的、有可能的客户进行销售,并与其谈判商定最适合的价格以争取最大的利润。 Services existing business through management of account bases通过客户管理,向现有的客户提供服务。 Sell all facets of the hotel销售酒店的所有设施。 Provides direction on, and conducts market research and analysis指导和进行市场调研和分析。 Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business根据酒店的营业需要,与业务联系人、会务策划者、游客和会展局、旅行社、旅游运营商、航空公司、公司客户、政府部门和其它客人发展并保持联系。 Builds profile within local market place through attendance at various events and local market place通过参与当地市场的各种活动在当地市场上树立良好形象。 Conduct client interviews对客户进行拜访。 Travel when required to promote the hotel and develop potential business需要时出差对酒店进行推销,发展潜在的业务机会。 Maintain regular contact with the PHG hotels in your region and the regional reservation office与所在区域内的柏栎酒店集团成员和区域预订办公室保持定期联系。 Monitors existing business and inputs into sales strategy meetings to maximize business监测现有业务,并在销售策略会上提出建议以扩大业务。 Grows existing business and establishes and pursues leads which will develop business发展现有业务,并建立和寻找发展业务的机会。 Interfaces with operations on a timely basis及时与运营部门进行沟通。 Assesses sales and marketing data评估市场销售数据。 Assists with the preparation of new products and services协助新产品和服务的准备工作。 Assists in the evaluation of sales and marketing activities协助评估市场销售活动。 Analyses sales mix and likely impact on hotel goals分析销售综合计划和可能对酒店目标产生的影响。 Implement direction from Director of Sales and Marketing and Regional Managers按市场销售总监与地区经理们的指示执行相关工作。 Works with superior on manpower planning and management needs和上级领导一起进行人力规划和管理需求 Works with superior in the preparation and management of the Department’s budget和上级领导一起进行编制和管理部门预算。 

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-东莞 食宿:提供食宿

岗位职责1.降低成本,有腐烂、变质的蔬菜坚决退货。2.洗净各类蔬菜,提高蔬菜出净率。3.保持蔬菜新鲜。4.以节约为本,不能随意丢掉边角料。5.保持工作区域干净整洁。岗位要求1.对工作有责任心;2.能吃苦耐劳,对工作细心、耐心;3.身体健康,精力充沛。

薪资: 面议 经验:5年以上 企业类型:国际高端酒店/5星级
地区:广东-东莞 食宿:提供食宿

 1. The Sales Manager’s mission is to primarily promote the hotel and where possible.   销售经理的任务主要是推广酒店。 2. To achieve optimal sales at the best possible conditions for the company and to maximize sales revenue.   在各种条件下完成最佳销售而且要达到销售利润最大化。 3. To ensure the smooth running operation of the Corporate & MICE or Travel leisure section in consultation with the Director of Sales on all matters.所有事宜,销售经理要与销售总监协商;这样可以确保与负责企业,会议或者旅行社的部门顺畅合作。 4. The performance of the Sales Manager will be determined solely by the productivities of the Corporate MICE or Leisure section as well as the overall results of the hotel.   销售经理的成绩将取决于企业和会议或者旅行团队的产量以及酒店整体的收益。 5. Assist in drawing up the marketing plan annually with the Direct of Sales (including section on Corporate & MICE Accounts or Travel & Leisure Accounts).销售经理要协助销售总监制定每年的市场计划。(这包括了企业,会议和旅行社) 6. Keeps a record & profile on former, existing, potential clients in the Opera system.在Opera系统中要对过去,现在和潜力顾客进行记录和建档。 7. Organizes regular visits in accordance to a predetermined plan.按照预先设定的计划,组织日常销售拜访。 8.   Prepares a tentative monthly schedule to record all sales and other related actives for the preceding month.   准备一份月计划表以便记录上月所有销售及相当活动。9.   Presents a summary of his/her visits to the Director of Sales on a weekly basis (Weekly Sales Plan) prior to and after the week is completed.   每周前和周后,销售经理要提交他/她的拜访计划给销售总监。 10. Ensures that the invoicing effectively corresponds to all services agreed upon and rendered.    确保发票的有效使用,且要和认可提供的服务保持一致。 11. Ensures that all new clients have no negative credit references.   确保所有新客户都没有负面意见。 12. Records all daily sales activities and the statistics of his/her accounts in Opera system in Opera system.   在Opera系统中,销售经理要记录每日销售拜访及所有本人客户群的数据。 13. Submits production reports on his/her list of accounts on a monthly basis.   每个月销售经理要提交个人客户群的产量。 14. Conducts briefing for meeting / mice group with other departments when required.  如有需求,销售经理要和其它部门共同商讨会议/MICE团队。

薪资: 3千-6千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:广东-东莞 食宿:提供食宿

岗位职责1. 贯彻执行销售经理安排的工作。2. 负责调查市场信息,定期向销售经理汇报工作情况。3. 负责与客户之间的联系,外出拜访客户,密切与客户的沟通,建立良好的客户关系。4. 负责客户档案资料的管理工作。5. 定期写出销售计划及执行情况的报告。6. 协助酒店有关部门做好销售前台的接待工作。7. 定期向销售经理提交销售工作报告、市场情况、存在的问题及今后工作的建议、设想等。8.按时按质按量完成上级领导安排的工作。岗位要求1. 中专以上学历,有同岗位工作经验1年以上。2. 具备销售学、酒店管理学、旅游心理学等知识储备。3. 了解合同法及付款基本业务知识。4. 有较好的语言表达能力,具备起草工作计划及业务工作报告的能力。5. 能熟练使用电脑及其他现代办公自动化软件系统。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-东莞 食宿:提供食宿

1、按照领班安排认真做好桌椅、餐厅卫生,餐厅铺台,准备好各种用品,确保正常营业使用。2、接待顾客应主动、热情、礼貌、耐心、周到,使顾客有宾至如归之感;3、运用礼貌语言,为客人提供最佳服务,4、善于向顾客介绍和推销本餐厅饮品及特色菜点;5、配合领班工作,服从领班或以上领导指挥,团结及善于帮助同事工作;6、积极参加培训,不断提高服务技能。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-东莞 食宿:提供食宿

 Maintains an active presence at the Front Desk to directly supervise the Service Associates attending to the guests.保持对前台的监管以直接监督前台服务员的对客服务情况。Confirms the number of “due out” guests and scheduled late departures.确认预退房的数量和对延迟退房的客人做出计划安排。Coordinates with the Concierge whenever necessary.如有需要与礼宾部随时保持协调。Ensures that proper training of staff is done such that staff has the necessary skill to perform duties with maximum efficiency.确保给每一位员工进行培训,以使员工有能力最有效地在其岗位上工作。Immediately communicating/updating staff on new rules/standards.及时向员工传达新的规章制度和服务标准。Possesses full knowledge of emergency procedures.实践和完全掌握紧急事件处理程序。Encourages staff to make decisions at customer contact, and ensures staff is aware of the responsibility and established authority limits at all times. Personally attends to all guest complaints immediately and initiates immediate resolution.鼓励员工在对客服务时做出决定,确保每位员工每时每刻知道自己的职责和权限。能够迅速亲自处理客人的投诉并做出迅速处理。Performs other duties as may be required by management from time to time.履行上级要求的其他职责。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-东莞 食宿:提供食宿

有餐饮从业经验,管理岗位1年以上。

薪资: 面议 经验:1年以上 企业类型:国际高端酒店/5星级
地区:广东-东莞

一、全面负责餐饮部(中餐或西餐)的工作,领导本部门积极完成各项接待任务和经营指标,负责制订本部年度、月度的营业计划,分析和报告年度、月度经营情况;负责协调本部门和其他部门关系。二、要有强烈的市场竞争观念,要以市场为向导,熟悉消费者对餐饮价格、食品、服务及特色的需求,明确本店市场定位,勇于改革,创新。三、负责制定本部门的各项管理规章制度,服务标准和操作规程并检查、落实。四、加强对餐饮食品的原材料的采购,减少浪费,抓好成本核算。五、加强餐厅的日常的管理工作,不断提高服务质量,培养和提高餐饮主管及部长的现场督导和管理水平。六、以人为本,注重抓好员工的思想教育和业务的培训工作,为不断提高本部门员工队伍的综合素质,负责对本部门主管以下人员的业绩考核。七、抓好设备、设施的维护保护和管理的工作,使之经常保持完好的状态,防止事故的发生。八、抓好卫生安全工作,开展经常性的安全防火教育和检查工作,确保安全。九、认真开展全面质量管理活动,努力提高服务质量和食品质量。十、有权对本部门员工的表现提出奖惩决定,并报请酒店管理层核准。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-东莞

1、熟悉健康中心设备设施的使用性能,合理地指导客人的使用。2、待客热情大方,有礼,能熟练地掌握和讲解健身器材的功能,善于引导客人参加健身运动。3、坚守岗位,严格执行健康中心规定,注意客人健身动态,随时给予正确指导,确保客人安全运动,礼貌劝止一切违反规定的行为。4、负责健身房运动器材的检查,发现问题及时上报当班领班。5、负责保持健身房的卫生清洁工作。6、服从领班或主管安排的工作。

薪资: 8万-10万 经验:5年以上 企业类型:国际高端酒店/5星级
地区:广东-东莞 食宿:提供食宿

1,有五星级酒店全面管理的经验。2,有丰富的实战管理经验及项目案例。3,个人敢于接受挑战及接受外派。详细简历及个人相关材料发至:641560255@qq.com注:不符合条件者勿扰

薪资: 2.5千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-东莞 食宿:提供食宿

岗位职责1.对前厅总监负责,具体实施对大堂吧的日常营运管理工作。2.负责制定大堂吧工作计划,并有效组织实施。3.及时发现问题、处理问题并做好记4.主动了解每位客人对服务和出品的特殊要求,并尽全力一一落5.与其他部门的有效协调和沟通,使工作顺利进行。6.与客人建立良好的公共关系,并及时处理发生在部门的各类投诉、意外和突发事件7.参与部门营运现场的操作、检查、监督,并及时予以工作指导8.定时与成控部主管联系,确保大堂吧酒水成本得到有效控制。9.与营业部及其他部门密切联系出色完成各项接待任务。10.负责执行大堂吧设备、设施的维护保养工作,使之经常处于完好的状态并得到合理的使用,防止事故发生。11.负责检查大堂吧区域环境等卫生及操作安全状况,贯彻执行饮食卫生制度,确保大堂吧各项卫生及安全措施的实施。岗位要求1.有无经验均可,学历不限2.性别不限,40岁以下,工作认真负责,并有一定的酒水、奶茶制作经验3.较强的学习能力。

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-东莞 食宿:提供吃

岗位职责1. 保证用具的洁净卫生。负责布草的送洗、点数与记数工作。2. 负责场所内物品的摆设,做好服务前准备工作,保证所有的器皿无斑无迹,准备营业所需物品。3. 补充所缺的出售品。4. 熟悉各项服务项目,了解其价格,掌握服务方式。5. 按所规定的服务程序与规格,为宾客提供服务。6. 将各类用过的物品分类送至指定的地点摆放,并及时补充。岗位要求1.不限学历,有无经验均可。2.学习能力较好,尽快熟悉水疗部的服务特点和项目。3.服从管理意识较强。

薪资: 1.5万-2万 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-东莞

1、具有珠三角五星级酒店经验。2、具有一定的销售工作经历。3、丰富的语言组织能力。简历发至:641560255@qq.com 

薪资: 1.5万-2.5万 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-东莞 食宿:提供食宿

1、有珠三角大型度假五星级酒店销售总监以上工作经历。2、有丰富的珠三角相关资源。3、沟通协调能力强。简历发至:641560255@qq.com 

薪资: 8千-1万 经验:3年以上 企业类型:国际高端酒店/5星级
地区:广东-东莞 食宿:提供食宿

1. Occupancy forecast 住房率预测2. VIP/Group arrivals VIP及团队3. Staffing 员工安排4. Complaints (based on DM’s log)  客人投诉(据大堂副理的交接本)5. Business for the day    当天的生意情况6. Staff productivity (guestrooms cleaned per service associate)   员工效率(每名员工每天的房间清洁量)7. Public area condition    公共区域情况 1. Prepares monthly forecast for the housekeeping department and            coordinates with SM – Laundry for the monthly forecast for Laundry.帮助准备每个月的客房部报表。2. With fore casted business volume as basis, projects manning requirements to ensure maximum productivity.进行人员配备,确保最高生产力。3. Attends P&L reviews and prepares rationale for variances in labor cost, printing and cleaning supplies, uniform/linen costs, stationery, cost per occupied room, etc.参加盈收会议,并对基本支出,劳动力支出,印刷品支出,清洁剂支出,布草支出,文具支出及每间房间的成本费用等进行解释 Attends and reports all relevant activities of the department. 参加并汇报部门内所有的运营情况。 Oversees/Administers Lost and Found procedures, ensuring that implementation level adheres to established guidelines.直接汇报管理层有关失物的情况,并确保执行既定政策。 1. Prepares details of guestroom and cleaning supplies and equipment, uniforms, linen and flowers for the covered year.协助准备并输入年度预算,了解当年的实际客房成本,清洁剂、机器、制服、布草、鲜花的消耗费用。2. Provides labor needs details to HRD for incorporation in the labor cost budget.协助根据人力资源要求来计算明年的劳动力预测。 Prepares CAPEX list with rationale, for approval. 准备资金支出表。 1. Linen Inventory – quarterly    布草盘点表—季度2. Amenity Inventory – every other month  客用品盘点表—月 Plans for additional amenities, extra beds and other equipment/supplies as called for by the volume of business.协助计划管理额外的客用品,加床和客人需求的客用品。  1. Conducting quality inspections of public areas (at least 3 complete    rounds / day).公共区域的质量检查(每天至少3次)。2. Conducting quality inspections of guestrooms by spot checking 10    guestrooms per day, thrice a week; an average of 7-10 rooms per day).每天至少抽查10间客房,一周3次,平均每天7-10间。3. Together with HRD and linen/laundry, conducting quality inspection of all linen and uniform by randomly checking all items once in a quarter.连同人事部、布草房/洗衣部,进行布草制服的季度抽查。4. Conducting quality inspection of the heart-of-the-house areas on a random basis, quarterly.后区的质量检查。5. Preparing a quarterly cyclical cleaning schedule for the Service Leaders to implement together with the Associates.帮助领班和服务员制定周期性清洁计划,并进行检查。  1. Conducts selection interviews. 参与员工面试。2. Coordinates with the Human Resources Division on the process and guidelines.员工的级别提升方面可提出建议。3. Recommends candidates for vacancies to the Director of HR and Resident Manager based on interviews conducted.向人力资源部推荐空缺职位人选。 1. Ensures that training objectives and activities are aligned with operational objectives.  确保培训项目在部门执行。2. Discusses training priorities with section heads, drafts/reviews training schedules for the month and authorizes activities.决定每月培训计划并批准执行。3. Coordinates with the HRM-Training in all matters pertaining to staff training and development.    配合人力资源部的培训。4. Personally conducts/facilitates training activities in accordance with established targets.   亲自推动培训达到确定目标。5. In coordination with the Training Department, oversees training sessions facilitated by section heads to ensure maintenance of quality of training.配合培训部门,监督培训会议,确保培训质量。 1. Ensures the successful implementation of the program in the department.确保计划在本部门顺利进行。2. Coordinates with the HR Division/Director of Human Resources in identifying potential candidates.配合人力资源部门辨别有潜力的候选人。3. Recommends appropriate developmental programs.推荐适当的发展计划。 1. Implements appropriate scheduling and duty roster management to ensure staff on duty at any given time corresponds with expected business volume.帮助执行管理层的排班,并输入(根据每天的营业情况作出调整)并及时更改。2. Proactively looks for ways to maximize the department’s output without compromising standards.   合理地最大化部门的工作效率。 1. Sets performance targets for all staff at the start of the performance period.设立每个阶段的工作目标。2. Monitors staff performance all throughout, ensures documentation of both positive and negative performance indicators in preparation for the formal performance review.3. 不断地提醒并监督员工的行为规范,确保评估的正负结果与员工平时的表现一致。4. Gives regular feedback to supervised staff on performance issues (both for the group as well as the individual).    适当给予员工反馈意见。5. Conducts appraisal sessions for supervised staff and formally documents performance for the period using official forms, following authorized procedures and observing set timelines as disseminated by the Human Resources Division.用正式的评估给员工做评估,按正规程序进行,在人力资源部的时限前及时进行评估。 1. Facilitating regular reorientation for the staff on rules and  regulations;不断向员工重申规章制度。2. Immediately communicating/updating staff on new rules/standards;及时更新规章制度/标准3. Continuously monitoring implementation of rules/standards;执行监督新的政策/标准4. Effecting coaching/counseling and, if necessary, disciplinary procedures when rules/standards are violated.对违反规定的行为进行批评指导,如有必要,则按照程序处理。 1. Establishes procedures for controlling expenses and ensures that these are consistently implemented in all housekeeping sections.建立成本控制的程序,并确保始终在客房部内贯彻实施。2. Reviews monthly consumption of chemicals/supplies and other items incidental to operations.协助检查每个月的清洁剂/客用品的费用。3. Reviews linen par stocking every quarter and makes recommendations (for the approval of the RM/GM and Group Dir.of Rooms).根据季度的布草储存记录向董事会/总经理/客房部提出建议4. Reviews budget for flowers, chemicals and supplies vis-à-vis actual consumption; rationalizes and makes appropriate recommendations.协助检查鲜花,清洁剂及客用品的预算及实际消耗量 1. Possesses full knowledge of emergency procedures.全面了解紧急情况的处理程序。2. Provides assistance to the Hotel Emergency Action Team (HEAT) during emergencies (drill or actual) by strictly adhering to specified procedures.严格按照紧急程序,参加紧急事件演习。3. Ensures that all supervised staff has full knowledge of emergency procedures and role of the section/department in handling such type of emergency.帮助确保所有的领班及员工都全面了解部门内相关的紧急措施情况的规章制度及程序步骤。4. Attends scheduled employee training and periodic reviews on Departmental responsibilities in case of emergencies and ensures supervised staff gives full attendance as well.参加并组织员工培训,并阶段性复习部门若遇紧急情况时的各个岗位的职责,确保所有员工必须出席此类培训。 1. Ensures that all staff is aware of Lost and Found procedures at all times. 确保所有员工都了解失物的程序。2. Ensures that all staff strictly follows required procedures at all times.确保所有员工在任何时候都严格遵守失物的程序。3. Ensures that all staff informs the Duty Manager and/or Security Department if valuables are left in the open.确保所有的员工在发现重要物品遗留在房间内要通知大堂副理和保安部。 1. Ensures that all staff is aware of guidelines governing complaints handling.确保所有员工都知道如何控制客人投诉的产生。2. Encourages staff to make decisions at customer contact, and ensures staff is aware of the responsibility and established authority limits at all times.鼓励员工与客人交流,确保员工了解自己的工作职责和权限。 Personally attends to all guest complaints immediately and initiates immediate resolution.   亲自解决客人的投诉。  1. Performs other duties as may be required by management from time to time.执行完成管理层要求的其他工作任务。2. Oversees and ensures proper maintenance of equipment in the area of assignment.检查并确保所有区域的机器的维修保养。 1. Oversees and ensures timely reporting of malfunction or maintenance deficiencies to appropriate area.检查并确保所有区域机器损坏及时报告。2. Attends briefings, as required. 参加例会。3. Maintains good relationships with colleagues and contributes to team spirit.与同事建立良好的关系,并做出榜样作用。4. Cooperates and coordinates with colleagues whenever necessary.需要的时候要与同事沟通合作。5. Interacts with other departments to provide additional or specialized guest services.   与其他部门合作以保证客人的特殊需求。 1. Attends scheduled training activities. 参加计划性的员工培训活动。2. Participates actively in company-initiated employee activities.参加酒店组织的员工活动。 Adheres to specified hygiene and personal appearance standards of the Resort.坚持员工卫生及员工个人仪容仪表的标准。 Adheres to set procedures for attendance and timekeeping.坚持会议等出席制度程序。 Adheres to the provisions outlined in the Employee Handbook, Disciplinary Code and Rules & Regulations.坚持员工交接等规章制度。 1. Reduces waste materials and supplies by adhering to the Company’s guidelines on re-using and re-cycling.减少材料及客用品的浪费,做好重复使用及重复利用。2. Maintains clean and orderly work surroundings.保证周围工作环境的整洁。3. Conserves water & energy by adhering to the environmental / energy conservation checklist for area.节约水及能源,坚持填写节能检查表。4. Participates in activities concerning the protection of the environment.参与环境保护的行动。5. Participates actively in the monitoring and planning for the continual improvement of the resort’s EMS.积极参与对环境持续不断的改进的控制和计划。6. Implements the identified Best Practices in the work area.工作区域内贯彻实施最佳方案。7. Assists the EMR in implementing the Environmental Policy.协助执行环境政策。8. Participates in the planning activities for the EMS through active involvement in the activities of the EMS-IC.参与计划性的活动。9. Identifies activities, products and services which has potential impact on the environment in own department; coordinates with the EMR in identification of aspects; immediately informs the EMR re-changes in his department’s activities/procedures, products used and services provided that may change the environmental aspects and impacts listing.在本部门确定行动、产品、服务对环境产生的影响。10. Trains/arranges the training of department staff to ensure they have sufficient competence to implement the EMS in their area..培训部门员工,确保他们有足够的能力贯彻实施环境保护政策。11. Determines needs for equipment & materials that would help the department staff implement the EMS in their area. Where a department head is assigned and accountable for the implementation of an environmental management program, the logistical review extends to the needs of other departments which may be involved in the implementation.起带头作用,并持续改进环境保护工作的方法。12. Implements the EMS in his own department.13. 在本部门贯彻实施环保政策。14. Monitors the implementation of the EMS in his own department, ensuring that non-adherence to the documented procedures are immediately recorded as a non-conformance such that proper analysis of cause and appropriate corrective/preventive action may be implemented.监控环保政策在本部门的执行。15. Sets individual objectives & targets for staff under his supervision that supports the general environmental objectives and targets.在常规的环保目标之下为员工调整个别目标。16. Establishes and maintains records of EMS implementation in the department.在本部门建立和维护环保的记录。17. Coordinates with the document controller to ensure that all documents and records kept in the department are updated/current.协助文件管理员确保所有的文件和记录都是最新的。18. Requests for changes in documentation as may be required to enhance the performance of the EMS in his own department.如有需要,调整环保文件以提高执行力。19. Verifies information kept as records to ensure these are accurate at all times.检查信息,以确保它们在任何时候都是准确的。20. Provides the EMR with relevant reports, as may be needed, to indicate performance of EMS in own department/function.提供相关的环保报告,以显示环保政策在本部门的实施情况。 1. Practices the guiding principles in day-to-day interaction and actively encourages staff to do the same.坚持按照指导原则开展工作,并每天鼓励员工也坚持按照指导原则开展工作。2. Maintains the highest standard of professionalism, ethics and attitude towards clients and colleagues.坚持专业化、高标准,对员工和客人有礼貌。   

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-东莞 食宿:提供食宿

1. 负责处理人事日常工作。2. 员工宿舍的床位安排,宿舍管理,以及员工宿舍每月水电的核算,统计!3. 不定期组织全体员工体检,定期检查健康证的时效性,并妥善保存。4. 与员工在人事政策和酒店规章制度上作良好的沟通。5.  办好所有新员工入职和离店手续。6.  管理所有员工人事档案并做好归档。7. 管理员工更衣室。8. 各类人事表格的传送和收发。9.员工合同的跟踪!10.时刻关注各部门空缺岗位等相关的招聘工作!

薪资: 2.5千-3.5千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-东莞

岗位职责1.执行餐厅经理的工作指令,并向其报告工作;2.坚持让客人完全满意的服务宗旨,按服务程序和要求,做好大堂吧的接待服务;3.注意上班仪容仪表,定期向餐厅经理汇报;4.随时注意大堂吧的动态,及时妥善处理发生的各种问题,做好醉酒客人的处理工作;5.做好大堂吧每日工作,并做好记录;6.掌握各种酒水知识,并能够调制鸡尾酒;7.了解酒水控制、安全、卫生等各项规章制度,并认真实施;8.检查大堂吧环境卫生及餐具卫生;9.大堂吧资产管理、酒水管理。岗位要求1.半年以上星级酒店以上大堂吧员工工作经验;2.具有良好的组织能力及沟通协调能力;3.具有强烈的事业心和责任感,高尚的职业道德,良好的纪律修养;4.能够按服务标准进行工作,反应灵敏,机智灵活;5.能够按质按量完成餐厅经理安排的其他工作。

薪资: 3.5千-5千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:广东-东莞

岗位职责1.关注宴会时间, 日期, 地点, 客人人数的改变, 安排员工服务。2.负责所有座位安排表, 保证会前准备的充分, 提前检查宴会部的准备工作。3.带领助手或员工布场、撤场、清洁。4.负责重要人物的宴会, 密切注意他们的任何需要。5.负责宴会厅的正常运作, 与相关部门保持联系以确保宴会的正常进行。6.在宴会后确认所有的宴会帐单已经结清并显示在帐目上。7.负责宴会厅资产管理。岗位要求1.高中以上学历。具有事业心和责任感,高尚的职业道德,良好的纪律修养.2.有2年以上餐厅管理经验,具有餐饮管理、市场营销学等方面知识,具有宽广的宴会服务人脉。3.掌握餐厅服务的标准和要求,了解宴会、会议服务程序,善于处理各类客人的实际问题。4.具有较强的语言表达能力,善于评估员工、培训员工并激励下属员工工作。

薪资: 2.5千-3.5千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-东莞 食宿:提供食宿

岗位职责1.管理所负责区域的正常运转。2.管理礼宾部和车队员工,安排礼宾部和车队员工的工作班次和时间。3.确保礼宾部交班本上记录的每一件事情都已经落实,记录未完成的工作交给下一个班次。4.确保所接收的行李和包裹的安全,存放在合适的地方。5.事先检查所有抵达和离店团队的分房名单,确保接待任务顺利完成。6.管理行李房,确保行李房干净、接收、存放行李及宾客的遗留物品的处理。7.负责所有的特殊事情和酒店服务的有关信息的公告。8.确保工作区域内的所有设备处于良好工作状态。9.参与员工的培训工作。负责员工的日常培训,制定培训计划。10.宾客有要求时,为预计离店的宾客安排出租车、机场班车的服务。11.为酒店人员出行计划安排车辆。12.按时按质按量完成上级领导安排的工作。岗位要求1.不限学历,应届毕业生或有同岗位工作经验者优先;2.男女不限,身体健康,品貌端正,形象气质佳。3.优秀的组织管理能力。4.优秀的交际能力和沟通技巧。5.善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。

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