MAJOR RESPONSIBILIES 責任概要 : To do whatever it takes to provide exceptional service for our customers and strive for excellence to achieve satisfaction.无论做什么都是为了向客人提供优质的服务,使客人满意。To adhere to the three steps of service to all our guests为顾客服务的三个步骤:A warm and sincere greeting. Use the guest name, if and when possible. 真诚热情的问候,尽可能使用顾客的名字。Anticipation and compliance with guest needs 预计并满足顾客的需求Fond farewell. Give them a warm good-bye and use their name, if and when possible. 礼貌道别,尽可能使用顾客的名字。To complete the assigned task for the daily maintenance and keep professional manner 完成上级每天安排的工作并保持良好的工作状态 To control level of stock of food in house and what need to be ordered, receive perishable items according to standards, apply and follow F. I. F.O. and storage system as per guidelines.控制食品的存货量及何种食品需要被订购,按照标准接收易腐物品, 贯彻并执行F. I. F.O.原则及贮藏制度。To provide consistent quality of food and services to internal and external customers, by adhering to and enforcing all Marriott Standards and Policies; training and guidance of trainees and attendants.通过坚持和执行各种万豪标准政策;培训和指导其部门其他员工和实习生,为所有顾客提供始终如一的,高质量保证的食品和服务。 SPECIFIC DUTIES 工作任務 : Execute all assigned tasks as directed and delegated from his or her Supervisors or Manager. 执行其主管或经理所指示委派的所有任务。Performs all duties of kitchen associates as required.履行厨房员工的职责。Recognizes superior quality products, presentations and flavor. 注重食品的质量,呈现方式及风味。Maintains food preparation handling and correct storage standards.做好备菜及履行正确的贮藏标准。Maintains purchasing, receiving and food storage standards.维持采购,收货及食品贮藏标准。Ensures compliance with all local, state and federal (Health Department) regulations.确保遵守当地政府(卫生部门)的规定。Supports procedures for food & beverage portion and waste controls.支持餐饮部的各项程序及对浪费的控制。Follows proper handling and right temperature of all food products.遵循食品的适当处理及正确的保存温度。Knows and makes sense Marriott's 43 Points of Hygiene and Safety Standards is implemented and followed.了解并执行万豪43项卫生及安全标准。Operates and maintains all department equipment and reports malfunctions.操作及维护所有部门的设备,并汇报设备故障。To implement a departmental daily “15 Minute” training program.执行并遵循每日部门15分钟培训计划。Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.确保宾客服务,业务需要和财务目标的实现。Enforce the Marriott food preparation and presentation guidelines to ensure consistent quality culinary offerings to our guests.执行万豪食物制备及呈现方式的指南,以确保提供给客人品质如一的美食。Ensures the Hotel delivers to guests: “Simply Fresh Chef-crafted Food”.确保酒店为客人提供“简单但是厨师精心制作的食物。Maintain F&B concepts and Mission standards fro preparation & presentation.保持餐饮的概念及使命,关于备菜和呈送。Promote positive inter-departmental relations through candid communication and cooperation.通过坦诚的沟通合作,积极推动跨部门的合作。Follow and implement Prime times during operation hours.贯彻和落实黄金时段的营业时间。Perform any reasonable request made by the management which is not life threatening or against the law.履行由管理层做出的任何合理的要求,不危及生命或违反法律。Above all. To lead by example through a “hands on” approach to motivate our associates to excel. 总之,通过“传递”的方式激励我们的伙伴,精益求精 。20.Complete the other reasonable duties assigned by HRM. 完成上司分配的其他合理工作。 JOB SPECIFICATION職位要求 :Profile of Competency工作能力:l Minimum 1 year experience working in a similar position of a sizeable organization 至少1年以上工作经验 Language 语言能力:l Good command of written and spoken mandarin 流利的普通话 Education 教育:l Primary education初等教育水平 Job License 资格 / 等级证:l N/A