JOB SUMMARY
Responsible to assist the Director of F&B in the management of all aspects of the Food andBeverage functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective managers and staff. Assists and supports all Food & Beverage outlets for Managementand Leadershipassistance.
负责协助餐饮总监完成餐饮部各项职责的管理，确保与我们的标准一致。指导，执行并维持服务和管理的理念，并将其作为经理和员工的指导理 念。协助并支持餐饮部各个餐厅的管理和领导。
CANDIDATE PROFILE
Education and Experience
Full-time college or above or equivalent. 全日制大学专科以上或同等学历。
At least 5 years working experience in the same position 5 年以上同等职位工作经验
CORE WORK ACTIVITIES
Ability to ensure hotel’s standards, policies and procedures with food & beverage management and staff.能够确保餐饮部管理层和员工遵守酒店的标准，规章制度和程序。
Ability to prioritize and organize work assignments, delegate work. 能够合理安排各种工作。
Ability to direct performance of food & beverage management and staff, and follow up with corrections where needed.
能够直接领导餐饮部经理和员工完成工作并对需要改进的地方进行跟进行能够督促餐饮部经理和员工， 并维持一个团结的团体。
Ability to motivate food & beverage management and staffs and maintains a cohesive team.
能够激励餐饮部员工更好积极的工作保持紧密的团结。
Ability to ascertain food and beverage training needs and provide such training.
能够了解餐饮部员工的培训需求， 并提供相应的培训。
Ability to be a clear thinker, analyzes and resolves problems exercising good judgment.
能够清楚的分析问题， 对问题做出合理的判断并解决问题。
Ability to focus attention on details.
能够注意细节工作。
Ability to suggestively sell food and beverage venues, menu items, beverages and wines.
能够对客人介绍并销售餐厅场地,菜单上的食物，饮料和酒类。
Ability to input and access information into MICROS system. 能够输入和查看 Micros 系统中的信息。
Ability to exert physical effort when needed.
能够在需要时发挥个人力量。
Ability to endure abundantphysical movements in carrying out job duties.
能够执行工作职责时， 持久并充分发挥个人能力。
Ability to ensure security and confidentiality of guest and hotel information.
能够确保客人和酒店的信息安全。
Ability to work without directs supervision.
工作不需要督促。
All product items, preparation method / time, ingredients, sauces, portion sizes, garnishes, presentation and prices.所有的产品，制作方法/时间，原料，酱料， 份量， 产品展示和价格。
Bar layout, table / seat / station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code. 酒吧布局，餐桌/座位/区域号码， 合理的餐桌布置，可容纳人数，营业时间， 价格范围和制服。
MICROS and manual system procedures. MICROS 和手工系统操作程序。
Ensure the “Gold Standards” are adhered. 确保遵守黄金标准。
Direct the activities of the Food & Beverage Department to maintain and improve productivity, service quality, product quality, creativity and merchandising to increase quality, volume, sales and profits.指导餐饮部各部门的运作情况, 保持并提高工作效率,服务质量,产品,质量,产品的创新,销售和利润.
Maintain effective communication on the activities of the department with Director of F&B and all concerned departments in order to provide the best personal service to the guest
保持与餐饮总监和相关部门的良好沟通, 以便为客人提供最好的个人服务.
Assist and direct the functions of operations, administration and planning of Food & Beverage Departments to meet the daily needs of the operation. Insures decisions are made that correspondwith established hotel policies.
协助指导餐饮各部门的营运， 行政工作和计划的制定，以确保日常营运的需求。确保所作的决定与已制定的酒店规章制度相一致。
Assist the Director of F&B with reports, forecasts, budgets, policies and future planning. Recommend to management changes or innovations in policies, procedures and equipment.
协助餐饮总监完成各种报告， 例如预算，规章制度和未来计划等。推荐好的管理制度，工作程序和设备等。
Establish policies and processes with management for the operation of all food & beverage-relatedareas to achieve productive and profitable results.
与餐饮部所有相关部门一起制定经营管理制度和程序，以达到产品最优化和利益最优化。
Assist to establish and achieve objectives and desired standards in guest satisfaction, customer service, food, sanitation, creativity and promotions.
在客人满意度， 对客服务、食物、卫生、创造和促销活动等方面，协助建立客观的可达到的服务标准。
Instill a high concern for effective control of guest satisfaction, employee satisfaction, food & beverage products and operating costs.
对客人满意度的有效掌控，员工满意度，餐饮产品和营运成本保持高度关注。
Review regularly the guests’ satisfaction of all food & beverage areas.
经常浏览餐厅客人的满意度报告。
Makes frequent restaurant visits with appropriate staff members to assess competitors.
经常去餐厅检查，让员工有一个良性竞争的环境。
Keep aware of trends, practices and equipment in food & beverage operation and presentation.
了解餐饮部运作趋势， 实际情况和设备。
Evaluate the performance of the food & beverage team.
衡量整个餐饮部的工作表现。
Participate in necessary meetings。
参加必要的会议。
Maintains complete knowledge of all food & beverage products used within the division, all operation equipment, daily house counts, arrivals / departures, VIPs, scheduled in- house group activities, locations and times, correct maintenance anduse of equipment, all department policies / service procedures.
保持对所有餐饮部营运部门产品知识的全面了解， 例如日常房间统计，住店客人和离店客人， VIP 客人，住店客人的行程安排，活动安排、地点、时 间、正确维护和使用设备。 所有部门的规章制度/服务流程。
Check storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness / organization deficiencies
检查物品的储备情况， 确保合理的物品余量。检查工作安排和清洁， 指出并纠正任何清洁问题/工作安排矛盾。
Review sales for previous day; resolve discrepancies with Accounting. Track revenue against budget.查看前一天的销售情况，解决与财务之间的矛盾之处，比较收益与预算。
Inspect grooming and attire of staff; rectify any deficiencies. 检查员工的仪容仪表和制服， 随时纠正任何不足之处。
Constantly monitor staff performance in allphases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel. 不断监督员工在不同阶段的工作表现和工作职责， 确保操作程序与部门标准一致；纠正任何不足之处。
Inspect table set-ups; check for cleanliness, neatness and agreement to department standards; rectify deficiencies with respective personnel.
检查餐桌布置和清洁程度，与部门标准达成一致。纠正各自部门的不足之处。
Inspect all aspects of the bar environment ensuring compliance with standards of cleanliness and order. Rectify any deficiencies.
检查酒吧环境的状态, 确保遵守卫生标准.直接纠正不足之处
Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relations at all times.
无论是否繁忙， 都需要预知客人需求，合理回复客人问题。任何时候都要积极促进与客人的关系。
Be familiar with all hotel services / features and local attractions / activities to respond accurately to any guest inquiry.
熟悉所有酒店服务/特色和当地旅游资源/活动以便准确的回复客人的疑问。
Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
利用应急处理程序去了解并处理客人投诉， 确保客人满意度。
Monitor guest reactions and confer frequently with service staff to ensure guest satisfaction.
经常了解客人的反馈意见, 以确保客人对服务的满意度。
Provide feedback to staff on their performance.
对员工的工作表现提出反馈意见。
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
致力于创造一个互相合作的工作环境，最大程度的提高工作效率及员工斗志。
Complete work orders for maintenance repairs and submits to Engineering. 填写维护和修理各种设备的工作要求表，并将其交至工程部。
