Customer Service对客服务
Ensure the delivery of brand promise and provide exceptional guest service at all times.
确保遵循品牌承诺并始终提供优异的对客服务。
Provide excellent service to internal customers in other departments as appropriate.
在适当的时候为其他部门的内部客人提供优质服务。
Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Maintain positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的互动接触。
Establish a rapport with guests maintaining good customer relationships.
与客人建立并保持良好的客户关系。
Operational
营运
Embrace all the Forbes and WHM standards of Niccolo Hotels Global expectations.
遵循所有福布斯标准和九龙仓酒店管理集团对尼依格罗品牌的期待。
Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
Ensure that RB&E colleagues work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
以支持和灵活的态度和“团队协作”的精神与其他部门合作。
Present menu to guest, answer guest inquiries and offer food, beverage and service suggestion.
向客人呈送菜单，回答客人问询并为客人提供关于食品、饮料及服务的建议。
Make order according to the procedures set and serve guests food and drink.
根据所定的程序接受点菜并为客人服务食品及饮料。
Fully conversant with all aspects of the Infrasys System.
完全了解电脑系统的各方面。
Ensure all food and beverage items, equipment and other facilities are maintained according to department operation manual.
根据部门营运指南要求确保部门内所有餐饮物品、设备和其他设施得到妥善保管和维护 。
Record the guest order and provide products and services, without undue delay.
记录客人点菜并及时提供产品和服务，不得无故延误。
Familiar with restaurant menu and wine list.
熟悉并对餐厅菜单和酒单有相当的了解。
Upsell the drinks to increase revenue.
促销饮品以提高营业收入。
Report all difficulties and problems to captain, supervisor or assistant manager, having them follow through to make sure problems are resolved satisfactorily.
向餐厅领班、主管/副理报告所有困难及问题，以便解决和跟进。
Ensure par stock level of all items and guest supplies according to hotel requirement.
保持所有酒水和客人供应品的标准库存量。
Ensure well prepare before the meal according to requirement and operation need.
确保根据要求和运作需要做好餐前准备工作。
Ensure that the outlet is kept clean and organized, both at the front as well as the back of house.
清洁并重新摆设餐台和餐桌。
Prepare and serve the cocktail based on the request.
根据要求准备及服务鸡尾酒。
In the special promotion or activity, assist the setup and decoration at restaurant.
在特别推广或活动期间，根据活动主题协助餐厅的摆台和装饰。
Ensure that all drinks are kept in a suitable temperature.
确保所有饮品在适合温度下的妥善储存。
Ensure that all cups are clean and light.
确保所有杯具的光亮、洁净。
Assist in the bar and keep accurate inventory records.
协助对酒吧的盘点并保持准确的盘存记录。
Replenish beverage for the bar.
提出补充酒吧饮品的申请。
Exercise cashier function according to requirement.
按照要求执行收银员职能。
Verify cash received ensuring only genuine money been collected.
核对收取的现金，确保所收现金都是真钞。
Verify all credit cards presented by guest before to validity of the card.
核对所有客人呈交信用卡，确保所有信用卡都在有效期内。
Strictly adhere to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
严格遵守财务部发出的关于收银及现金处理的政策和程序。
Personnel 人事
Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics.
支持、证明并加强尼依格罗酒店价值观和文化的特点。
Other Duties
其他职责
Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel's policies concerning fire, hygiene, health and safety.
理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。
Ensure high standards of personal presentation and grooming.
确保高标准的个人形象和仪容仪表。
Respond to changes in the Food and Beverage function as dictated by the industry, company and hotel.
根据行业、公司和酒店对于餐饮部职能要求的变化做出反应。
Exercise responsible behavior at all times and positively representing the hotel and WHM.
在任何时间表现负责的行为，并以积极的形象代表酒店管理团队和九龙仓酒店管理集团。
Attend training sessions and meetings as and when required.
需要时参加培训课程和会议。
Carry out any other reasonable duties and responsibilities as assigned.
执行分派的任何合理任务和额外职责。
