Provides personalized and efficient check-in and check-out service.
为客人提供个性化而又便捷的办理入住和退房服务
Ensure accuracy of guest billing.
确保账单准确无误
Adhere to all cashiering procedures.
遵循所有收银规程
All guest information must be keyed into Opera and PSB system.
所有客人的信息都要输入到Opera系统和公安系统
Communicate all changes in room assignment.
房间的分配上若有任何变动都要及时沟通
Takes ownership of guest feedback.
对于客人的意见反馈要认真对待
Assist Communications with switchboard duties of night shift.
夜班要协助总机值班工作
Assists with Reservations call after their office hours. Record and follow up any details.
协助预定部在其工作时间之外接听预定电话,记录并跟进细节
Assists all departments in obtaining appropriate information regarding groups, inventory and guest information.
协助其他部门获得涉及到团队信息,客房盘点及客人等信息
Keeps themselves informed of all details such as activities, promotions, site visits, VIPs arriving pertaining to the Resort.
要保证对酒店的相关信息如活动、促销、实地考察、VIP到达等保持实时更新
【岗位职责】
与既有的客户和潜在的客户及合作伙伴保持密切的联系
Active distribution of product information and creates awareness in the markets and business segments or responsibility
高效认知和掌握销售线索
Identifies and handles sales leads effectively and efficiently
代表酒店参加国际及国内的销售活动
Represents the hotel and participates in domestic and international sales activities
发挥创造力,为酒店的产品及部门做出应有的贡献
Creative contribution to product and sales development
仔细计划与客户的会面,对预定的客户实施客户关系管理,完成销售目标
Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews
在所负责的市场区域内,监视和报告市场及竞争者的情况
Monitors and reports on market and competition within own market segment
准备销售报告,确保市场及客户信息的准确性,以便于工作的跟进
Prepares and updates customer management reports and ensures all nece
【岗位要求】
1、了解商务旅游、旅游业国际市场,会议旅游及餐饮销售
2、能够掌握和理解市场和竞争
3、良好的人际交往和沟通技巧
4、独立工作和团队工作的能力
5、3年销售与市场推广方面的经验, 包括在国际连锁酒店的管理经验并有最少2年的销售经理经历,对北京团队市场熟悉
6、兼管金山岭&雾灵山两项目酒店销售,需适应出差
与既有的客户和潜在的客户及合作伙伴保持密切的联系
Active distribution of product information and creates awareness in the markets and business segments or responsibility
高效认知和掌握销售线索
Identifies and handles sales leads effectively and efficiently
代表酒店参加国际及国内的销售活动
Represents the hotel and participates in domestic and international sales activities
发挥创造力,为酒店的产品及部门做出应有的贡献
Creative contribution to product and sales development
仔细计划与客户的会面,对预定的客户实施客户关系管理,完成销售目标
Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews
在所负责的市场区域内,监视和报告市场及竞争者的情况
Monitors and reports on market and competition within own market segment
准备销售报告,确保市场及客户信息的准确性,以便于工作的跟进
Prepares and updates customer management reports and ensures all nece
Maintains intimate knowledge of departmental standards and procedures
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
Maintains cashier float and ensures accurate daily report of all money received
Cashes hotel guest’s travelers checks and assists with currency exchange
Keeps abreast of all modifications to accounting policies and procedures
熟知部门知识和标准工作程序。
?履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。
保持库存现金限额并保证每日对所收现金进行准确报告。
为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换。
随时留意会计政策和工作程序的变化。