Pudong Shangri-La, Shanghai
Pudong Shangri-La, Shanghai is located on the famous Huangpu River in Shanghai’s vibrant Lujiazui financial district, directly opposite the historical Bund. Guests can walk from the hotel to the Oriental Pearl TV Tower, SICEC and IFC Mall. The hotel offers 8 restaurants and bars, such as Gui Hua Lou, a Chinese restaurant, French restaurant Jade on 36 Restaurant which boasts panoramic view of the Bund, and buffet restaurant Yi Café.
• 950 rooms and suites
• Signature family rooms featuring licensed products and amenities from Paul Frank and Pancoat
• Approximately 500 shopping, dining and entertainment outlets around the hotel
We are currently looking for a Sr. Events Management Manager-Catering to join our Sales & Marketing team.
As a Sr. Events Management Manager-Catering, we rely on you to
Under the general guidance and supervision of the DOEM/ADOEM, maximize business opportunities and accomplish financial goals set forth in the Marketing Plan.
He/She assumes all aspects of the events management functions including but not limiting to generating leads, handling inquiries, managing negotiation process.
We are looking for someone who:
Has a passion for Sales and Marketing
Is a strong team player
Communicates and writes with fluency in English (as well as the local language)
Has relevant experience in a similar capacity previously
Has strong interpersonal and communication skills
Able to engage in a friendly and professional manner with business partners and customers
· Produces food of high qualityaccording to standard recipes
· 按照标准菜谱制作高质量的食品
· Assists with the preparation,presentation, decoration and storage of the following dishes:
· 协助进行以下饭菜的制作、装盘、装饰和存储工作:
o Meat dishes
o 荤菜
o Meat marinades
o 腌肉
o Carve meats
o 割肉
o Fish and shell fish
o 水产品
o Sauces for fish and shell fish
o 水产品用酱
o Garnishing techniques andmethods of service for fish
o 对鱼进行装饰的技巧和方法
o Pastry, cakes and yeast goods
o 西饼、蛋糕和发酵食品
o Petits fours
o 法式小点心
o Desserts
o 甜点
o Chinese Regional Dishes
o 中国地方菜
§ Guangong dishes
§ 粤菜
§ Sichuman dishes
§ 川菜
§ Beijing dishes
§ 北京菜
§ Shanghai dishes
§ 上海菜
o Thai Regional Dishes
o 泰国菜
§ Salads
§ 沙拉
§ Dressings
§ 沙拉酱
§ stocks and soups
§ 汤
§ curries
§ 咖哩
o Indian Regional Dishes
o 印度菜
§ appetizers
§ 开胃菜
§ curries
§ 咖喱
§ vegetables
§ 蔬菜
§ Lentils
§ 豆
§ Breads
§ 面包
o Malay and Nonya Dishes
o 马来和娘惹菜
§ sambal, acar and urap
§ 咖喱饭调味品、开胃菜和生菜
§ appetizers
§ 开胃菜
§ aeat and seafood curries
§ 肉和海鲜咖喱
§ rice dishes
§ 米饭
§ noodle dishes
§ 面条
o Indonesian Dishes
o 印尼菜
§ sambal, acar and urap
§ 咖喱饭调味品、开胃菜和生菜
§ appetizers
§ 开胃菜
§ meat and seafood curries
§ 肉和海鲜咖喱
§ rice dishes
§ 米饭
§ noodle dishes
§ 面条
o Japanese Dishes
o 日本菜
§ Gohanmono
§ 米饭
§ Stocks and soups
§ 汤
§ Sashimi
§ 刺身
§ Tmpura
§ 天妇罗
§ Nabemono
§ 锅类
§ Noodles
§ 面条
o Vietnamese Dishes
o 越南菜
§ appetizers and their dressings
§ 开胃菜和调味品
§ stocks and soups
§ 汤
§ chicken, meat, seafood and vegetabledishes
§ 鸡肉、肉、海鲜和蔬菜菜肴
o Asian Dishes
o 亚洲菜
§ liquid and solid deserts
§ 液体和固体甜点
§ steamed sweet rice based desserts
§ 甜米加甜点
§ baked desserts
§ 烤制甜点
o Dim Sum
o 点心
§ sweet and savoury dim sum
§ 可口甜点
§ deep fried dim sum
§ 油炸点心
o Buffet Food
o 自助餐
§ Preparation
§ 制作
§ Storage
§ 储存
· Communicates politely anddisplay courtesy to guests and internal customers
· 与客人和内部客户礼貌、友好的交流。
· Provides direction to the Kitchenhelpers, including Cooks, Kitchen Attendants and Stewards
· 指导厨房帮手,包括厨师、厨房服务员和管事的工作。
· Communicates to his/hersuperior any difficulties, guest or internal customer comment and otherrelevant information
· 与上级交流疑难问题,客人或内部客户的意见以及其它相关信息。
· Establishes and maintainseffective employee working relationships
· 与员工建立并保持良好的工作关系。
· Attends and participates indaily briefings and other meetings as scheduled
· 按计划参加并参与每日例会及其它会议。
· Attends and participates intraining sessions as scheduled
· 按计划参加培训活动。
· Prepares in advance food,beverage, material and equipment needed for the service
· 事先准备服务所需的食品、饮料、材料和设备。
· Cleans and re-sets his/herworking area
· 清洁并整理工作区域。
· Implements the hotel anddepartment regulations, policies and procedures including but not limited to:
· 实施酒店和部门的规定、政策和工作程序,包括但不限于:
o House Rules and Regulation
o 酒店的规则和规定
o Health and Safety
o 健康和安全
o Grooming
o 仪容
o Quality
o 质量
o Hygiene and Cleanliness
o 卫生和清洁
· Performs related duties andspecial projects as assigned
· 执行被分派的相关任务和特殊项目。
· Effectively manage the restaurant by ensuring the following:
有效管理餐厅的日常工作,确保日下工作正常进行:
o Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
监督部门工作标准和程序手册中列出的各项规范的贯彻执行。
o Adhere to opening and closing procedures
遵守开始营业和结束营业的程序。
o Adhere to bill paying procedures
遵守规定的结账程序。
o Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc
有效的进行交接班说明会,确保所有员工了解重要客人,特殊活动,每日特价,重点是推销某些产品等。
o Personally meet and farewell a minimum of 80% of your customers
亲自迎送80%以上的客人。
o Encourage and motivate staff to provide optimum service during all shifts
激励在岗员工为客人提供卓越的服务。
· Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
· 与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。
· Develop and implement Promotions Calendar for F&B products in restaurant
· 在餐厅制定和执行餐饮产品促销活动日历。
· Manage special event concepts
· 特别活动的概念管理工作。
· Anticipate market changes and review operations when necessary
· 善于预测市场的变化情况,并在必要时审评运营工作。
· Conduct competitor analysis
· 对竞争对手进行分析。
· Create positive publicity opportunities
· 创造良好的公众宣传机会。
· Manage customer database and utilize effectively
· 管理顾客数据库并有效的加以使用。
· Up-sell property facilities
· 推销酒店的设施。
· Actively pursue cost saving measures
· 积极的实行节约成本的方法。
· Recycle wherever possible
· 尽可能再利用能源。
· Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific
· 在竞标过程中与销售经理密切合作争取新的客户;特别是餐饮部门的客户。
· Manage wage and beverage cost
· 管理工资和饮料成本。
· Forecasting
· 进行预测工作。
· Stock control
· 有效的控制存货。
· Analyze food and beverage statistics through point of sale system
· 通过销售点销售系统分析餐饮统计数据。
· Works with Superior on manpower planning and management needs
· 和上级领导一起进行人力规划和管理需求。
· Works with Superior in the preparation and management of the Department’s budget
· 和上级领导一起编制和管理部门预算。
Required Skills –
技能要求
· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· 完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
· Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
· 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
· Problem solving, reasoning, motivating, organizational and training abilities.
· 具有解决问题,推理,号召,组织和培训能力
· Good writing skills
· 具有良好的写作技能
· Leadership Skills
· 具有领导能力
1. Fluent in Mandarin and English (spoken and written)
流利的英语和中文沟通
2. Excellent leadership and training skills
卓越的领导力和培训里
3. Sense of responsibility and taking ownership, service oriented and eyefor detail
有责任意识和主人翁意识,有服务导向和细微观察力
4. Open, pleasant, helpful and friendly personality
开朗,乐观,乐于助人的个性
5. Ability to use standard software applications and the OnQ system
能够使用简单的软件和OnQ系统能力
6. Must have very strong knowledge of the restaurants, bars, nightclubs,theatres, shows
and attractions in ShanghaiCity
必须有很强的城市信息知识:餐厅,酒吧,夜店,剧场,秀场,和有吸引力的东西
7. Flexible schedules and working hours; willingness to work weekends &holidays required.
灵活的工作时间,可以在周末和节假日上班
8. Minimum 5 years Concierge experience in comparable hotel, at least 3years’ experience
at Supervisory or level
至少5年类似酒店礼宾工作经验,有3年礼宾主管经验