Direct front office operation such as checking in, checking out and providing guest
assistance whilst ensuring compliance with all front office policies, procedures, standards and focus on guest’s satisfaction and needs.
直接负责前厅部的工作，如入住、退房和为客人提供协助，同时确保遵守前厅部的所有政策、程序、标准，并关注客人的满意度和需求。
Participate in the development, implementation and review of the policies, procedures, practices and standards.
参与政策、程序、惯例和标准的制定、实施和评审。
Select, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of front office operations.
选择、培训、发展、安排和管理直接下属的绩效，以确保前厅业务的高效运行。
Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling.
通过控制房间库存，小组封锁，打包，增加销售，最大化酒店收入。
Maintain high visibility during peak period in order to ensure smooth running of
operations, promote good public relations, take corrective actions and handle customers’ complaints to ensure their satisfaction.在高峰时段保持高知名度，确保运营顺畅，促进良好的公共关系，采取纠正措施，处理客户投诉，确保客户满意。
Greet VIP guests upon their arrival and escort them to their room. Establish good rapport
and offer assistance for the duration of their stay.
当贵宾到达时，欢迎他们并护送他们到房间。建立良好的关系，并在他们逗留期间提供帮助
Coordinate front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Kempinski Standards in a safe and secure environment.
协调前厅部与行政办公室、客房部、市场销售部、工程部和保安部等各部门的工作，确保所有客人在安全的环境中，按照凯宾斯基的标准，从客人到达酒店到离开酒店，都能得到友好和体贴的服务。
Identify training needs, plans training activities and oversee their implementation for
all front office sections.
Follows up to ensure compliance and efficiency of training activities.
确定培训需求，计划培训活动并监督所有前厅部门的实施。跟踪以确保培训活动的合规性和有效性。
Assist in the preparation of the annual budget and manning guide and manage within budgetary guidelines.
协助编制公司年度预算，并指导和管理公司内部人员配备, 预算指导方针。
Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
了解所有紧急情况，酒店促销活动，产品知识，VIP到达，即将到来的活动，并向直接下属汇报相关情况，以便前厅部员工能够回答客人的要求和问题。
Accomplish a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.
完成领导和参加会议、撰写报告和备忘录等与工作职能相关的具体行政职责。
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