Job Responsibilities/ Description:
Assist guests efficiently, courteously and professionally in all Reception relatedmatters. Maintain a high standard of service and quality delivery at all times; when answering telephones, registering guests, assigning rooms, checking out guests and assisting in different requests.
高效、优质、彬彬有礼、热情周到地帮助客人,回答客人电话、登记客人入住、分配房间、帮助客人結帐离店以及满足客人其它合理的要求。随时保持高标准和提供优质服务。
Job Knowledge / Skill:
Basic knowledge of hotel &front office.
Good English language skill and communication skill.
Good finance knowledge
Good and positive hospitality attitude.
专业知识/技能:
具有对酒店行业以及前厅部基本知识的了解。
良好的英语能力以及沟通技巧。
良好的财务知识或概念。
良好积极的工作态度。
1.会基础的英语口语;
Basic oral English;
2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;
Cheerful personality, flexible, practical work, with a strong sense of service, marketing awareness and responsibility;
3.通晓酒店各项对客政策、设施设备及服务种类。
Familiar with the hotel's guest policies, facilities and services, as well as the level and standards.
4.具有基础电脑办公软件技能。
Basic Office Software Skill.