Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests. The Bellman performs various errands related to guest’s needs, comfort and satisfaction.
负责将客人的行李顺利送往或送离房间、机场和汽车,并对客人的问询和申请提供协助。 应接服务员需要从事各种各样的杂务,以满足客人的需要,保证其舒适和满意。
工作描述Job Description
1. 对酒店的宾客提供礼貌专业的服务;协助重要宾客的入住和离店。
Provide courteous and professional service to hotel guests; Assist VIP guests to check in and check out.
2. 管理行李房,确保所有的行李有行李标签并且安全存放在合适的位置。
Manage the baggage room to ensure that all baggage are labeled and securely stored in appropriate locations.
3. 负责所有的特殊事情和酒店服务的有关信息的公告。
Responsible for all special events and announcements about hotel services.
4. 确保工作区域内的所有设备处于良好工作状态。
Ensure that all equipment in the working area is in good working condition.
任职资格 Qualification
1. 大专以上学历,有同岗位工作经验3年以上。
College degree or above, more than 3 years working experience.
2. 身体健康,品貌端正,形象气质佳。
Health, good appearance, good image and temperament.
3. 优秀的组织管理能力。
Excellent organizational and management skills.
4. 优秀的交际能和沟通技巧。
Excellent interpersonal and communication skills.