● Demonstrate an in-depth knowledge and understanding of hotel systems – Opera FO and Marsha in particular, to ensure appropriate capture of data for client information., events, forecasts, and results.
深入了解背景知识特别是Opera前台和Marsha系统，确保能够准确从系统中获取信息，预测和结果。
●Manage operation of Marsha Plus and Opera in order to monitor occupancy, managing overbooking, and tracking of promotional offers, denials, and rate and inventory control.
熟练运用Marsha 和Opera 系统控制住房率，管理超额预订，追踪推广价的预订，拒绝的预订数量以及房价和房间数量的控制。
● Control rooms inventory including allocation and reservations to areas of maximum yield.
控制房数和预留房，控制相关方面的房间预订从而最大限度地增加酒店的收入。
● Leading the reservations team to improve their up selling skills to improve average room rate and overall yield penetration.
带领预订团队不断提高从高端房价销售的技巧以至增加房价从而最终突破收入的记录。
● Ensuring effective communication within the department on promotional activities within the hotel, including Food & Beverage activities and in room promotions to assist in achieving /exceeding our revenue goals.
针对推广在部门及酒店内保证有效沟通， 包括餐饮和内部推广，保证推广达到并超越所设定的收入目标。
● Manage and maintain Marsha and Opera close out/opening-up dates and with the help of e-Yield, ensuring rate/yield restrictions are in place in all systems.
管理和维护Marsha和Opera系统价格开放/关闭的时间，保证价格/收入的相关限制也输入系统。
● Responsible for leading, motivating and training the Reservation team members in all aspects.
负责在所有方面对预订部成员进行引导，激励和培训。
● Provide director and leadership to Reservations staff, assisting them to achieve their potential, closing performance gaps and achieving overall departmental objectives.
对预订部成员指明工作方向以展示领导能力，协助员工发挥其最大的潜力，减少工作中的
障碍从而最终达到整体部门目标。
● Establish strong relationships within the department and other departments in the hotel in order to improve processes relating to reservations and group coordination.
为了提高与预订和团队协调的效率与本部门和其他相关部门保持良好关系。
● Assist the revenue team in achieving maximum room rate, yield and conversions.
协助收入团队最大限度地达到高房价，高产量。
● Chairs and conducts regular departmental meetings and daily briefings
主持开展部门定期和每日例会。
JOB SPECIFICATION职位要求 :
· Good command of English communication, writing and translation skill.
良好的英语交流、写作以及翻译能力。
· Knowledge and experience in Internet and other major computer programs.
掌握使用互联网及其它主要电脑系统的知识。
· Ability to use sales and Front office computer systems.
掌握应用销售及前台的电脑系统。
· Knowledge in Corporate, Catering, Travel Industry & MICE sales.
了解商务旅游、餐饮，旅游业国际市场及会议销售。
