【职位描述】
调酒师主要负责提供高效、专业的食品和饮料服务，同时根据酒店和希尔顿的标准、政策和程序，确保客人获得最佳服务。
我将做些什么？
作为调酒师，您将负责按照最高标准执行以下任务：
- 在工作中始终以客户为中心，保持高度的客户服务意识。
- 发挥积极影响，承担个人责任，主动解决问题，始终与顾客和同事保持清晰的沟通。
- 为改进酒店的运营/环境程序献计献策。
- 积极向客人和酒店供应商宣传希尔顿酒店的服务和设施。
- 以确保自己和工作场所内其他人安全的方式履行所有职责和责任。
- 友好、礼貌、及时地为客人提供饮料和/或食物，使客人满意。
- 为其他服务员准备饮料，以便为客人提供服务，并担任休息室的收银员。
- 自信地了解饮料菜单内容，并能向客人详细解释。
- 每天对吧台进行适当和充分的布置，包括根据每日功能表的预测，申购和储备所有啤酒、葡萄酒、烈酒、纸制品、吸管和搅拌器、调味品和产品。
- 负责保持所有新鲜水果和蔬菜装饰品、果汁和其他易腐物品的库存、切割和储存，以确保产品质量。
- 礼貌友好地接待客人，推广和记录饮料订单。
- 使用标准配料配方调配、装饰和呈上饮品，并谨慎控制份量。
- 检查宾客的身份是否正确，发现宾客醉酒并采取相应行动，展示酒类法律知识。
- 在销售点将订单输入收银机，并为每位客人（包括由其他饮料服务员提供服务的客人）创建支票，以保持对所有提供饮料的责任。
- 从客人处收取现金，归还所需的零钱，核实收费的有效性，记录收费情况，并确保妥善执行凭证，以平衡所有现金。
- 锁好并存放所有饮料、食品和其他设备，存入现金滴和安全银行。
- 完成产品知识核对表。
- 了解所有其他分店的菜单项目，向客人推荐其他分店。
- 自信地了解所有餐厅和酒店门店的营业时间。
- 向酒店客人推荐其他餐厅和城市景点。
- 立即跟进客人提出的任何问题或疑问，如果不知道答案，请向经理咨询。
- 确保所有服务程序均按要求标准执行。
- 确保所有区域的清洁和维护符合操作程序。
- 对指定区域内所有客人的服务体验承担个人责任。
- 微笑迎接所有进出餐厅的客人，即使他们不在你指定的区域。
- 将宾客服务放在首位。
- 始终表现出专业的行为举止。
- 避免使用冒犯性或不礼貌的语言。
- 向主管/副经理/经理报告任何意外/事故。
The Bartender is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton.
What will I be doing?
As the Bartender, you will be responsible for performing the following tasks to the highest standards:
• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Serve beverages and / or food to guests in a friendly, courteous and timely and manner, resulting in guest satisfaction.
• Prepare beverages for other servers to serve to guests, and act as the cashier for the lounge.
• Confidently knowing the beverage menu contents and able to explain them in detail to guests.
• Maintain proper and adequate set-up of the bar on a daily basis, including requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet.
• Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to ensure product quality.
• Greet guests in a courteous and friendly manner, promote and document orders for drinks.
• Mix, garnish and present drinks using standard ingredient recipes and practice prudent portion control.
• Check guests for proper identification, detect and act upon guest inebriation as trained, demonstrating knowledge of liquor laws.
• Input orders into the register at the point of sale and create a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served.
• Receive cash from guests, return any change needed, verify validity of charges, record charges, and ensure that vouchers are properly executed in order to balance all cash.
• Lock up and store all beverage, food and other equipment, depositing cash drops and secure bank.
• Complete checklists on product knowledge.
• Know menu items of all other outlets to recommend guests to other outlets.
• Confidently know opening hours of all restaurants and hotel outlets.
• Recommend other restaurants and city attractions to hotel guests.
• Follow-up on any guest questions or queries immediately and if you don’t know the answer, check with your Manager.
• Ensure that all service procedures are carried out to the standards required.
• Make sure that all areas are cleaned and maintained in accordance with operating procedures.
• Take personal responsibility for the service experience of all guests in your designated area.
• Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
• Give guest service the highest priority.
• Display professional behaviour at all times.
• Avoid offensive or impolite language.
• Report any accidents / incidents to the Supervisor / Assistant Manager / Manager.
【任职要求】
我们在寻找什么？
为希尔顿品牌服务的调酒师始终代表我们的客人工作，并与其他团队成员合作。要成功胜任这一职位，您应保持以下态度、行为、技能和价值观：
- 高中以上学历或酒店管理专业。
- 良好的英语技能，以满足业务需求。
- 有上进心和责任感，以饱满的热情对待所有任务，并抓住机会学习新技能或知识，以提高个人业绩。
- 灵活应变，对不断变化的要求做出快速、积极的反应，包括完成要求你完成的任何任务。
- 在追求团队目标的过程中，与同事合作并给予支持，从而保持高度的团队关注。
- 必须掌握各种酒类的餐饮准备和服务的基本知识。
- 能够记住、背诵并推广各种菜单项目。
- 思想开放，性格外向。
- 态度积极。
在希尔顿工作会是怎样的体验？
希尔顿是全球领先的酒店管理公司，业务涵盖从豪华的全方位服务酒店和度假村到长住套房和中等价位酒店等住宿领域。近一个世纪以来，希尔顿一直为商务和休闲旅客提供最优质的住宿、服务、设施和价值。希尔顿酒店致力于延续其传统，为商务和休闲旅客提供最优质的住宿、服务、便利设施和价值。
What are we looking for?
A Bartender serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Senior High School education or specialty in Hospitality.
• Good English skills to meet business needs.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Must have basic knowledge of food and beverage preparation and service of various alcohol.
• Able to remember, recite and promote the variety of menu items.
• Open minded and outgoing personality.
• Positive attitude.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
