l Operate MARSHA and OPERA well and able to use keycard system, trouble shoot basic guest key lock issues.
熟练使用MARSHA和OPERA系统，并且可以使用钥匙系统，解决基本的房卡故障。
l Provides warm welcome and detailed service tohotel guest. Ensure all necessary guest information are properly recorded andloaded in OPERA system, front desk keeps the paper trail.
为酒店客人提供热情并且细致的服务，确保所有必须的客人信息准确记录在OPERA系统里。
l Assist to ensure executive lounge/floor area isunder smooth operation, including buffet set up, meeting room, business center,guest booking and special guest requests.
帮助行政酒廊运营顺利，包括自助餐的摆放，行政会议室，商务中心，客人预定及特殊要求。
l Have knowledge of local areas and be informed atall times about cultural, historical attractions as well as their locations andhours of operation.
在任何时候都必须见多识广的了解本地文化特色，历史及有吸引力的特色地点的地址及营业时间。
l Be sure to spend time in public areas during busytime in order to take care of guest requests.
保证在客人较多的时候在公共区域去关注客人的需求。
l Be familiar with daily in-coming VIP and Repeatguests. Get prepared and ready at the beginning of shift.
熟悉及了解当日到店的重要客人及回头客，在每个班次开始之前做好准备事宜。
l Responsible of remaining a positive communicationwith airport rep. Be ready to welcome guest at designated place at least 10minutes before limousine arrives.
负责与机场代表保持正确的沟通，准备好在车辆到达的十分钟之前在指定地点欢迎客人。
l Coordinate with concierge and front desk staff toensure all front of house area is operating professionally.
与礼宾部及前台员工做好协调确保前台专业的营运。
l Ensures that recognition programs for both guestand associates are in place and working. Responsible for all repeat guestspecial requests, lead front desk team to follow through and ensure guest hasan enjoyable stay.
l 保证客人及员工的认可计划，负责所有回头客的特殊要求，带领前台成员确保客人有一个令人愉快的逗留 。
l Ensure repeat/rewards/VIP guest recognitionprogram are taking place. Being able to contribute and lead front desk team toparticipate in up sale program.
保证使用回头客/万豪礼赏客人/重要客人的识别计划。可以带领前台员工参与房间升级促销计划。
l Understand and participate in Marriott rewardsprogram.
理解并积极参与万豪礼赏计划。
l Perform in-room guest registration and roomassignment and accommodate special request
all customers.
可以完成为客人在房间里办理入住登记，可以分配房间并且为所有有特殊要求的客人安排住宿。
l Be knowledgeable about Marriott Rewards, ClubMarquis and other frequent traveller programs. Participate and contribute inMarriott Rewards sign-up program; ensure accuracy and activation rate meetbrand goal.
对万豪礼赏计划及各种飞行常客计划有一定了解，并且参与到万豪礼赏计划，确保准确的并且有效的房价达到品牌目标。
l Know how to follow hospitality guidelines.
知道如何遵循服务指导方针。
l Needs to be able to perform in front officefunctions.
需要时可以在前厅部工作。
l Oversees day to day operation of Executive Floorand ensuring that all guests are handled quickly and efficiently in all theirneeds with warm and natural.
检查行政楼层的每日营运并且保证所有客人的需要被高效快捷及热情的对待。
l Answer phone calls according to standard by usingproper telephone etiquette and within three rings.
电话三响之内按照标准及电话礼仪接听电话。
l Know how to operate safety deposit box.
知道如何使用保险箱。
l Be flexible in regarding to work schedule. Have asolid understanding of hotel operations. Assist fellow associates whennecessary to get all jobs done on time.
灵活处理工作排班，非常了解酒店营运，帮助需要帮助的员工按时完成所有工作。
l Report any unusual occurrence or requests tomanager immediately.
将任何不同寻常的事件或者要求及时上报经理。
l Be disciplined at all times, stand alert and tallat the front desk, greet guests immediately and offer assistance before theguest needs to ask. Focus your total attention to the customers
在任何情况下都遵守纪律，在前台时刻保持警惕，在客人开口询问之前向客人打招呼问好并且提供所需要的服务，把你的全部注意力都放在客人身上 。
l To carry out any other duties and responsibilities as assigned.
执行分派的其他工作。
Job requirement
岗位要求
1.College degree or above, basic English foundation;
大专及以上学历，基本的英语基础；
2. Cheerful, flexible, with a strong sense of service;
性格开朗、头脑灵活，具有较强的服务意识；
3. Familiar with the hotel's guest policies, facilities and services
通晓酒店各项对客政策、设施设备及服务种类
