· In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
在经理缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求。
· Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。
· Supervise cash handling and banking procedures
监督现金的处理和存放程序。
· Prepare daily banking and cash flow reports
编制每日存款和流动资金报告。
· Establish and instruct staff in cash security procedures
制定并指导员工执行现金安全制度。
· Deal with irregular payments
处理异常的付款情况。
· Supervise the maintenance of service equipment
监督服务设备的维护保养。
· Monitor standards of guest facilities and services
监督客用设施和服务的标准。
· Control stock and monitor security procedures
控制存货和监督保安成序。
· Assist with menu and wine list creation
协助菜单和酒水单的设计工作。
· Supervise functions
监督各项职能。
· Supervise outlet service
监督餐厅的服务。
· Works with Superior on manpower planning and management needs
和上级领导一起进行人力规划和管理需求。
· Works with Superior in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算。
Primary Responsibilities 主要职责
·Be familiar with and ensure the implementation of hotel regulations and procedures.
·Keep rooms, passages clean.
·Replace and supplement the consumables in the room according to the allocation standard.
·Cleaning and maintenance report of workshop.
·熟悉并确保落实酒店的规定和程序。
·保持客房、走廊的清洁。
·按照配备标准更换和补充房内的易耗品。
·工作间的清洁和维修报备。
Knowledge and Experience 知识和经验
·Have relevant work experience.
·Good character, able to bear hardships and stand hard work.
·有相关工作经验。
·品行端正,能吃苦耐劳。