Operational 营运管理 §   Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found. 遇到客人的投诉或问题，如果不能马上找到解决办法，则汇报给领班 / 副理。 §   Ensures that guests receive a speedy and efficient check in/ out. 确保客人得到快速、高效、准确的入住登记和结帐离店服务。 §   Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance. 确保严格遵守酒店的收银程序；所有备用金都要根据财务部设立的政策和程序合理使用。 §   Ensures that the guests’ bill are presented and collected accordingly. 确保提供给客人的帐单是正确的，以及收款也是正确的。 §   Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. 保证具有营销员的态度，并抓住酒店内的一切销售机会。 §   Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual. 根据部门运营手册的标准处理所有抵、离店记录。 §   Adheres to pre-set availability and rate controls. 遵守预先定立的可用房安排及房价控制。 §   Ensures a high level of product knowledge of hotel and local area. 确保对酒店产品和当地情况的高度了解。 §   Produces authorisation codes from FIT guests’ credit cards. 获得散客的信用卡授权密码。 §   Maintains and checks all racks by filing registration cards and Outlet checks on a daily basis. 每天通过将登记卡及餐厅帐单存档保持并检查所有架格。 §   Ensures all master folios due to depart have been checked out and have their respective back ups attached. 确保检查所有离店客人的帐单并附上相关的账目单据。 §   Responsible for issuing paid-outs and petty cash once Duty Manager’s approval has been received. 根据值班经理的批准发出小额现金及零用现金。 §   Responsible for registration and issuing of safety boxes. 负责登记及发放保险箱。 §   Has a thorough understanding of all the services offered by the Hotel. 全面了解酒店提供的所有服务。 §   Reads all memos concerning Front Office. 阅读与前厅部有关的所有通知。 §   Ensures the general float contains sufficient change and funds while on duty. 当班时确保备用金中有足够基金和零钞。 §   Ensures the correct closing procedures are carried out in an accurate and tidy manner and that all accounts balance before closing. 确保在下班时执行准确及整洁的关闭程序，并点清所有账目。 §   Ensures that the float is balanced before finishing the shift. 确保在下班时备用金没有差错。 §   Ensures security of all hotel funds and properties at times whilst on duty. 当班时确保酒店所有基金和财产的安全。 §   Hass a thorough understanding of all cashiering functions in the Hotel’s computer system. 完全了解酒店电脑系统的收银功能。   General 总则 §   Attends and contributes to all Meetings as required. 按要求出席所有会议并作出贡献。 §   Provides courteous and professional service at all times. 始终提供礼貌且专业的服务。 §   Attends hotel training sessions as scheduled to improve skills and knowledge. 根据安排参加酒店及部门培训以提高知识和技能。 §   Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. 了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 §   Ensures high standards of personal presentation and grooming. 确保高水平的个人形象和仪表。 §   Maintains positive guest and colleague interactions with good working relationships. 与客人和同事保持基于良好工作关系的接触。 §   Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company. 根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。