SCOPE 范围
Assistin the smooth running of PrivateKitchen with overall. Maximize revenuesand minimize costs with particular attention to complete guest satisfaction, colleague welfare, and profit margins.
协助上级负责管理私家厨房的每日营运, 关注客人，提升顾客满意度,保障同事福利, 尽可能地在控制成本的基础上实现利润最大化。
PRINCIPALRESPONSIBILITIES 主要职责
· Assist the Private Kitchen Manager with his/her responsibilities for thePrivate Kitchen area ensuring a smooth running, profitable operation within theframework of the hotel.
协助私家厨房经理完成其对部门应履行的各项职责，确保其运营顺畅，使酒店的运营处在一个收益的框架上。
· To ensure optimum guest satisfaction at all times in keeping withpolicies.
遵照酒店规章制度，提升客户满意度。
· To ensure adequate supplies of equipment and maintenance of par levels.
保证送餐用品和设备的充足供应。
· To ensure that billing and cashiering is carried out as per standardoperating procedures.
监督收银及出纳的工作，确保其按照标准的运行程序进行。
· Be responsible for guest check control.
负责核查客人的账单。
· Ensure that fire, health, safety and hygiene standards are maintained.
保证消防，健康，安全及清洁的各项指标达到酒店标准并时刻保持。
OPERATIONS运营
· Assist the manager to monitor the appearance of Private Kitchen colleague.Guest contact servers or attendants must maintain a sharp look—proper uniformclean, pressed; shoes shined; hair at correct length and clean; handswell-manicured.
协助上级检查同事仪表。无论对客或非对客同事都必须严格遵守仪容仪表的规定：制服要干净平整并按照要求穿戴，鞋子要擦亮，头发按照要求长短修剪并保持干净，手指甲要修剪整齐。
· Organize preparation of trays and trolleys for service.
安排准备服务所需的推车和拖盘。
· Maintain and control all food and beverage par levels.
维护控制食物和酒水达到应有标准。
· Be aware of special cashiering procedures, executive checks, internaltransfer etc. and ensure they are properly accounted for.
熟知收银相关程序，包括内部转账程序，账单程序以及确保其正确入账。
· Be aware of all Langham’s guest programs, discounts, etc. and ensurethat billing is correct.
知晓所有朗廷酒店的程序，相关折扣等，以确保收银工作正确无误。
· Check daily for special events and requests to see that orders go outproperly and on time.
检查每日重要事件及特别要求，确保所有客人的点单正确地按时地发出。
· Institute, monitor, and maintain aggressive hospitality program for PrivateKitchen by:
通过以下方式，为私家厨房制订，监查并维护积极而强有力的待客程序：
ü Use of tray cards on allorders
餐具回收指示牌摆放在所有托盘，餐车上
ü Efforts to rememberguest’s names and use them throughout phone conversation
努力记住客人的名字。在与客人的电话交谈中使用客人的名字
ü Have servers addressguests on delivery by their names
在递送客人点单时，服务人员必须称呼客人的名字。
· On special requests, unusual orders, or VIPs, check back to see thateverything is in order and all needs are taken care of
在处理特别需求，特殊点单或ＶＩＰ客人的点单时要仔细核查，确保一切无误，所有要求都得到满足。
· Be helpful by knowing your hotel and directing guests when they havequestions
熟知所有酒店相关信息，当客人有疑问时及时地提供帮助或指引。
· Assist the manager to handle guest complaints and keep management and allcolleagues concerned to be aware of guest satisfaction level.
协助上级处理客人的投诉，并让酒店管理层及下属同事都清楚地了解客人的满意标准。
· Follow all POS procedures, to include training of all personnel, and beresponsible for use of proper procedures on checkout, bank handling, checks,voids, and tally cards.
遵守电脑账单程序，包括培训，负责正常程序离店，处理账单，取消以及记账。
· Answer the telephone and take orders if needed. Run any order as neededto improve the speed of service.
接听电话，接受点单。参予送餐工作，以保证服务速度的要求。
· Monitor colleague side work schedule, daily cleaning, and heavy dutycleaning schedules.
监督同事附属工作，日常打扫及重要清洁的任务安排。
HUMAN RESOURCES人力资源
· Train order takers to effectively sell up through suggestive selling;set guidelines on how to up-sell; check back with parties in parlours andsuites to replenish orders.
培训点单员在点单过程中有效地进行推荐销售。拟定销售技巧的指导方针。当遇到不确定时，要及时与点单的人复核订单并作相应的修改补充。
· Conduct, on a daily basis, menu class, line-up and record such on theappropriate forms, post and then maintain on file.
每天进行菜单的学习，排班，并将培训内容记录在相关的表格、账目上，做好存档工作。
· Have quizzes and daily raps with Private Kitchen servers and ordertakers to assure job knowledge and consistency of quality. Make sure recordsare posted and memorized by entire Private Kitchen Colleague.
组织小竞赛和小组讨论，确保所有同事懂得工作相关知识并保持工作质量的一致性。保证讨论信息的发布，让整个部门所有同事都知晓并牢记。
· Assist the manager to supervise the training of new colleagues byadherence to the knowledge of food and beverage menus and service; at the endof an individual’s program, evaluate their performance with management.
遵照酒店规定的培训计划，协助上级监督新同事的培训工作，使他们熟悉食物和酒水菜单及如何服务客人。在每个同事的培训课程结束时，做出同事表现评估鉴定。
· Assist in conducting a monthly colleagues meeting.
协助组织每月同事会议。
· All details regulatory framework refer to colleagueHandbook.
所有规章制度请参照员工手册。
ADMINISTRATIVE行政管理
· Communicate daily with management all operational and personnel problems,complaints and comments and develop solutions to such.
每日与上级进行交流沟通，汇报所有营运和人事相关问题，客人的意见和投诉，发展完善解决方针。
· Supervise inventory counts, as required.
按照要求监督库存计数。
· Honour all reasonable requests made by a manager, which is may beoutside your normal job activities to achieve complete guest satisfaction andservice throughout the hotel.
为最大地满足客人的需求以达到酒店服务的高标准，接受并履行经理委派的可能超正常工作范畴的所有合理的要求。
· Be aware of accident prevention and help enforce safe workingconditions. Zero accidents are our goal.
了解事故预防并加强工作安全，目标是零事故
Perform any duties assigned by the Managementdeemed necessary.
执行任何管理层委托的工作。
MARKETING市场营销
· Be aware of all Langham Guest Incentive programs and the correctaccounting procedures pertaining to them.
清楚地了解所有朗廷客人的奖励活动和正确的记账程序。
· Assist in the development and execution of marketing plans for theoutlet.
同时协助于所有为餐厅制订的市场推广计划的发展及实施。
REQUIREMENTS 职位要求
Education 教育学历
· Minimum vocational school.
至少为专业学校毕业。
Experience 经验
· Minimum 3 years of Private Kitchen operation experience, atleast 1 year supervisory experience.
三年客房送餐工作经验和至少有一年以上的送餐主管经验。
Job Skill / Knowledge 工作技能 / 知识
· Demonstratedleadership qualities.
能体现领导者的素质。
· Demonstratedgood technical knowledge of restaurant operations.
具备优秀的专业的餐厅运营知识。
· Demonstratedstrong hospitality and communication skills.
有较好的服务精神和沟通技巧。
· Demonstratedstrong work ethic.
有较强的工作敬业精神。
· Demonstratedgreat hospitality skills and sensitivity to guest needs.
良好的服务待客技巧预知客人的需求。
· Demonstrateda good understanding of food production.
对食物产品知识的充分了解。
Computer Knowledge 电脑知识
· Knowledge ofMS office software
能够使用日常的办公室软件
Language Proficiency 语言能力
· Demonstrated goodcommunication skills in English and Mandarin.
具备良好的英语和普通话表达能力。
