【岗位职责】 1、负责酒店的库存物资的成本核算与控制，定期与有关帐目进行核对、 2、编制配餐卡，对每一种食品菜肴按消耗量编出成本计算单，为制定销售价格提供依据。 3、做好餐饮部总监和总厨的业务沟通，对酒店饮食管理控制系统提出提出改进意见。 4、定期与采购部、餐饮部共同对市场价格进行调查、分析，更有效地控制进价。 5、对仓库、收货部进行工作检查，严格各种物品、食品、饮料的购入、验收、入库、出库等有关手续和标准。 6、减少库存积压，配合库房每月汇总库存物资积压表，尽量利用库存积压物资以减低成本。

【职位描述】 This position is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of this hotel and Hilton International. 餐厅服务人员能为客人提供有效率以及专业的服务，在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务，令客人感到舒适满意。 1. To maintain a high customer service focus by approaching your job with the customers always in mind. 在整个工作过程中，始终保持高度的客户服务意识。 2. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 3. To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.能够提出对酒店的运作及环境有益的意见或建议。 4. To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel. 能够积极的向客人及供应商推荐酒店的服务及设施。 5. To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 在工作过程中能够做好本职工作，保证自己及其他人的安全。 6. Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests. 熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。 7. Understand dietary requirements and offer appropriate suggestions. 了解健康食品的要求，并可以给出适当的建议。 8. By completing checklist in product knowledge. 能够达到产品知识的要求。 9. Be able to make suggestions on the menu that might suit guests of different nationalities. 可以根据客人不同的国籍推荐菜单上的食品。 10. By knowing menu items of all other outlets to recommend guests to other outlets. 了解其他餐厅的菜肴，以便向客人推荐。 11. Confidently knowing opening hours of all restaurants & Hotel outlets. 熟悉所有餐厅及酒店其他部门的营业时间。 12. Being able to recommend other restaurants & city attractions to Hotel guests. 可以向客人推荐其它具有吸引力的餐厅或场所。 13. By completing checklist on preparing the restaurant for service. 在餐厅备餐的过程中严格遵守服务标准。 14. Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself. 微笑服务，协助顾客就座、挂外套及背包等，并做自我介绍。 15. Ensure all guests are escorted to a table, asked if they would prefer smoking or non smoking. 保证客人都被引领入座并询问他们喜欢吸烟区或非吸烟区。 16. Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager. 满足客人的各项要求，如不能立即回答客人的问题请与经理联系。 17. Ensure all service procedures are carried out to the standards required. 确保所有服务都符合标准。 18. Make sure all areas are cleaned and maintained in accordance with operating procedure. 确保所有区域与开始用餐时一样整洁。 19. Take personal responsibility for the service experience of all guests in your designated area. 服务时对所有客人尽职责。 20. Smile & wish all guests a nice greeting as they enter & exit the restaurant, even if they are not designated to your section. 在客人进入或离开餐厅是都面带微笑并问候客人，无论在任何服务区内。 21. Give guest service the highest priority. 将服务客人放在首位。 22. Display professional behavior at all times. 在工作过程中始终体现职业素质。 23. Avoid offensive or impolite language. 避免使用冒犯或不礼貌的语言。 24. Report any accidents/incidents to the Supervisor/Assistant Manager/Manager. 向上一级主管或副经理、经理汇报发生的任何事故。 25. Abides by the team member handbook. 遵守酒店员工手册。 26. Abides by hotel policies and procedures. 遵守酒店的政策及程序。 27. Abides by the hotel Code of Conduct. 遵守酒店的行为准则。 28. Demonstrate professional attitude and behavior at all times. 在任何时候表现专业态度和形为。 29. Maintains personal presentation to hotel standards. 根据酒店标准保持个人形象。 30. The working shift will be adjusted according to hotel operation requirement. 根据酒店经营需要调整班次，应予以配合。 31. Completes hotel seasonal sales target. 完成酒店季节性销售任务。 32. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 33. Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 【任职要求】 This position is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of this hotel and Hilton International. 餐厅服务人员能为客人提供有效率以及专业的服务，在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务，令客人感到舒适满意。 1. To maintain a high customer service focus by approaching your job with the customers always in mind. 在整个工作过程中，始终保持高度的客户服务意识。 2. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 3. To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.能够提出对酒店的运作及环境有益的意见或建议。 4. To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel. 能够积极的向客人及供应商推荐酒店的服务及设施。 5. To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 在工作过程中能够做好本职工作，保证自己及其他人的安全。 6. Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests. 熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。 7. Understand dietary requirements and offer appropriate suggestions. 了解健康食品的要求，并可以给出适当的建议。 8. By completing checklist in product knowledge. 能够达到产品知识的要求。 9. Be able to make suggestions on the menu that might suit guests of different nationalities. 可以根据客人不同的国籍推荐菜单上的食品。 10. By knowing menu items of all other outlets to recommend guests to other outlets. 了解其他餐厅的菜肴，以便向客人推荐。 11. Confidently knowing opening hours of all restaurants & Hotel outlets. 熟悉所有餐厅及酒店其他部门的营业时间。 12. Being able to recommend other restaurants & city attractions to Hotel guests. 可以向客人推荐其它具有吸引力的餐厅或场所。 13. By completing checklist on preparing the restaurant for service. 在餐厅备餐的过程中严格遵守服务标准。 14. Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself. 微笑服务，协助顾客就座、挂外套及背包等，并做自我介绍。 15. Ensure all guests are escorted to a table, asked if they would prefer smoking or non smoking. 保证客人都被引领入座并询问他们喜欢吸烟区或非吸烟区。 16. Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager. 满足客人的各项要求，如不能立即回答客人的问题请与经理联系。 17. Ensure all service procedures are carried out to the standards required. 确保所有服务都符合标准。 18. Make sure all areas are cleaned and maintained in accordance with operating procedure. 确保所有区域与开始用餐时一样整洁。 19. Take personal responsibility for the service experience of all guests in your designated area. 服务时对所有客人尽职责。 20. Smile & wish all guests a nice greeting as they enter & exit the restaurant, even if they are not designated to your section. 在客人进入或离开餐厅是都面带微笑并问候客人，无论在任何服务区内。 21. Give guest service the highest priority. 将服务客人放在首位。 22. Display professional behavior at all times. 在工作过程中始终体现职业素质。 23. Avoid offensive or impolite language. 避免使用冒犯或不礼貌的语言。 24. Report any accidents/incidents to the Supervisor/Assistant Manager/Manager. 向上一级主管或副经理、经理汇报发生的任何事故。 25. Abides by the team member handbook. 遵守酒店员工手册。 26. Abides by hotel policies and procedures. 遵守酒店的政策及程序。 27. Abides by the hotel Code of Conduct. 遵守酒店的行为准则。 28. Demonstrate professional attitude and behavior at all times. 在任何时候表现专业态度和形为。 29. Maintains personal presentation to hotel standards. 根据酒店标准保持个人形象。 30. The working shift will be adjusted according to hotel operation requirement. 根据酒店经营需要调整班次，应予以配合。 31. Completes hotel seasonal sales target. 完成酒店季节性销售任务。 32. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 33. Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

【职位描述】 Position Summary职位概述: 1. To professionally and productively carry out duties assisting in designated areas as assigned. 负责厨房的出品，确保食品的高质量，完成所分配的工作。 2. Use the kitchen’s equipment correctly, make sure the equipment is operated well and safe. 正确操作厨房设备，确保设备正常运转和操作安全。 3. Set up the tools and clean the environment after working. 在工作结束后，进行厨房的工具整理和卫生清洁。 4. Store raw materials, semis, food correctly, use reasonably, save cost. 正确的储存原材料、半成品、成品，合理使用，避免浪费。 5. Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision 确保工作达到规定的标准并在规定的时间内完成。 6. Good cooperate with colleague. 与部门同事良好的合作。 7. Understands the hotel’s facilities, products and services. 了解酒店的设施、产品和服务。 8. Assist Pastry Chef to manage ambassadors who are on the related duties. 协助厨师长对当班员工进行指导和管理。 Training and Human Resources: 培训和人事责任 9. Attend all kinds of hotel training. 参加酒店的各种培训。 10. Obey hotel’s Policy & Procedures. 遵守酒店各项规章制度。 11. Demonstrate a proactive approach towards the training and development of culinary ambassadors within the area of supervision. 对所在区域内员工进行有益的培训，促使员工得到发展。 12. Assist in recruitment according to departmental manning guide. 根据部门员工情况，协助进行招聘。 13. Assess ambassador’s work 对员工工作进行评估。 Guest Service Responsibilities: 对客服务责任 14. Be responsible for updating food and ensuring food quality to satisfy guests’ requirements. 菜品不断推陈出新，保证出品质量，达到客人的要求。 15. Communicate with guests to get guests’ preference, record suggestion about food and make necessary adjustment. 与客人沟通，了解客人的喜好，记录对菜品的意见，并及时进行必要的调整。 16. Take appropriate action to resolve guest complaints when guests are not satisfied with the food. 当客人对出品不满意时，应尽可能减少客人的不满，解决客人对菜品的投诉。 17. Assist outlet managers in food promotion and sales 协助餐厅经理进行菜品的推广和销售。 18. To ensure that ambassador who have direct contact with guests have full knowledge of all food items and methods of food preparation. 确保与客人直接接触的员工对食品及加工方法具有丰富的知识。 Technical Responsibilities: 技术责任 19. Know all the product of pastry 熟知饼房出品 Baked pastries 烘烤类的 Handling and storage of commodities 处理和储存商品 Chou pastry dishes 甜点菜品 Gateau pithiviers 食谱 Bake and fill a variety of sweet pate dishes 烘烤及填满各种甜品 Savoury products from chou short and puff 开胃的产品 20. Know all the product of bakery 熟知面包房出品 Croissants 牛角包 Brioche 牛油包 Kuchen 德国小饼 Danish pastries 丹麦包 Savarins and babas 21. Decorate, portion and present 装饰、分量和介绍 22. Abides by the team member handbook. 遵守酒店员工手册。 23. Abides by hotel policies and procedures. 遵守酒店的政策及程序。 24. Abides by the hotel Code of Conduct. 遵守酒店的行为准则。 25. Demonstrate professional attitude and behavior at all times. 在任何时候表现专业态度和形为。 26. Maintains personal presentation to hotel standards. 根据酒店标准保持个人形象。 27. The working shift will be adjusted according to hotel operation requirement. 根据酒店经营需要调整班次，应予以配合。 28. Completes hotel seasonal sales target. 完成酒店季节性销售任务。 29. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 30. Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 【任职要求】 Position Summary职位概述: 1. To professionally and productively carry out duties assisting in designated areas as assigned. 负责厨房的出品，确保食品的高质量，完成所分配的工作。 2. Use the kitchen’s equipment correctly, make sure the equipment is operated well and safe. 正确操作厨房设备，确保设备正常运转和操作安全。 3. Set up the tools and clean the environment after working. 在工作结束后，进行厨房的工具整理和卫生清洁。 4. Store raw materials, semis, food correctly, use reasonably, save cost. 正确的储存原材料、半成品、成品，合理使用，避免浪费。 5. Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision 确保工作达到规定的标准并在规定的时间内完成。 6. Good cooperate with colleague. 与部门同事良好的合作。 7. Understands the hotel’s facilities, products and services. 了解酒店的设施、产品和服务。 8. Assist Pastry Chef to manage ambassadors who are on the related duties. 协助厨师长对当班员工进行指导和管理。 Training and Human Resources: 培训和人事责任 9. Attend all kinds of hotel training. 参加酒店的各种培训。 10. Obey hotel’s Policy & Procedures. 遵守酒店各项规章制度。 11. Demonstrate a proactive approach towards the training and development of culinary ambassadors within the area of supervision. 对所在区域内员工进行有益的培训，促使员工得到发展。 12. Assist in recruitment according to departmental manning guide. 根据部门员工情况，协助进行招聘。 13. Assess ambassador’s work 对员工工作进行评估。 Guest Service Responsibilities: 对客服务责任 14. Be responsible for updating food and ensuring food quality to satisfy guests’ requirements. 菜品不断推陈出新，保证出品质量，达到客人的要求。 15. Communicate with guests to get guests’ preference, record suggestion about food and make necessary adjustment. 与客人沟通，了解客人的喜好，记录对菜品的意见，并及时进行必要的调整。 16. Take appropriate action to resolve guest complaints when guests are not satisfied with the food. 当客人对出品不满意时，应尽可能减少客人的不满，解决客人对菜品的投诉。 17. Assist outlet managers in food promotion and sales 协助餐厅经理进行菜品的推广和销售。 18. To ensure that ambassador who have direct contact with guests have full knowledge of all food items and methods of food preparation. 确保与客人直接接触的员工对食品及加工方法具有丰富的知识。 Technical Responsibilities: 技术责任 19. Know all the product of pastry 熟知饼房出品 Baked pastries 烘烤类的 Handling and storage of commodities 处理和储存商品 Chou pastry dishes 甜点菜品 Gateau pithiviers 食谱 Bake and fill a variety of sweet pate dishes 烘烤及填满各种甜品 Savoury products from chou short and puff 开胃的产品 20. Know all the product of bakery 熟知面包房出品 Croissants 牛角包 Brioche 牛油包 Kuchen 德国小饼 Danish pastries 丹麦包 Savarins and babas 21. Decorate, portion and present 装饰、分量和介绍 22. Abides by the team member handbook. 遵守酒店员工手册。 23. Abides by hotel policies and procedures. 遵守酒店的政策及程序。 24. Abides by the hotel Code of Conduct. 遵守酒店的行为准则。 25. Demonstrate professional attitude and behavior at all times. 在任何时候表现专业态度和形为。 26. Maintains personal presentation to hotel standards. 根据酒店标准保持个人形象。 27. The working shift will be adjusted according to hotel operation requirement. 根据酒店经营需要调整班次，应予以配合。 28. Completes hotel seasonal sales target. 完成酒店季节性销售任务。 29. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 30. Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

职位描述 Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction. 及时清洁客房和套房，确保宾客满意度。 Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures 按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。 Replenishes guest supplies 补充客用品。 Ensures guest services specified by superiors and guests requests are promptly and courteously met 及时、礼貌的完成上级指定的对客服务并满足客人的要求。 Reports damage or malfunction in hotel rooms to superior 向上级汇报酒店客房内的损坏或故障情况。 Maintains equipment in proper state of cleanliness and repair 保证设备的清洁和修缮。 Maintains a section room report 完成区域客房报告。 Maintains a daily room checklist 完成每日客房检查工作单。 Meets with superior and takes on daily assigned tasks 与上级会面并承担每日分配的任务。 Reports and submits lost and found articles to superior immediately 及时向上级汇报和上交与客人遗失物品。 Report guest complaints to superior immediately 及时向上级汇报客人的投诉。 Reports unusual behavior/activities on floors to supervisor 向上级汇报楼层里的反常行为和活动。 Records room status in allocated section accurately 准确记录在划定的区域内的房间情况。 Complies with hotel’s health, safety and hygiene policy 遵守酒店的健康、安全和卫生政策。 Adheres to personal grooming and hygiene standards 保持个人仪容和卫生标准。 职位资格和技能 Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 Some housekeeping experience. 拥有一些客房工作经验

职位描述 • Communicates politely and display courtesy to guests and internal customers • 与客人和内部客户礼貌、友好的交流 。 • Provides direction to the Kitchen helpers, including Commis, Cooks, Kitchen Attendants and Stewards • 指导厨房帮手，包括厨师、厨房服务员和管事的工作。 • Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information  • 与上级交流疑难问题，客人或内部客户的意见以及其它相关信息 。 • Establishes and maintains effective employee working relationships • 与员工建立并保持良好的工作关系 。 • Attends and participates in daily briefings and other meetings as scheduled • 按计划参加并参与每日例会及其它会议。 • Attends and participates in training sessions as scheduled • 按计划参加培训活动 。 • Prepares in advance food, beverage, material and equipment needed for the service • 事先准备服务所需的食品、饮料、材料和设备。 • Cleans and re-sets his/her working area • 清洁并整理工作区域。 职位资格和技能 • 2 years related experience or formal training or an equivalent combination of education and experience. • 2年相关工作经历或与正式培训，或与此相当的教育和相关工作经验结合的背景。

岗位职责/职位描述 1、确保服务中心话务台24小时运转正常，适当安排充足的人力 2、监督员工的出勤情况，保证出勤人数与排班表上相符合 3、计划安排员工休息 4、至少四年话务员操作经验 5、熟知酒店电话系统 6、普通话语言流利 7、英语流利 8、微软办公软件熟练；Opera系统操作熟练

岗位职责 1、负责编制餐饮部所需餐具和用具的年度预算； 2、根据各餐厅餐具的盘点情况，负责于采购部门沟通，提出器具购置计划，保证及时补充餐具用具； 3、检查和管理各点餐具的使用情况，分析造成损耗的原因，提出降低损耗的建议； 4、负责安排管事部员工的工作班次； 5、负责做好餐具用具的保管、发放、回收工作，负责厨房区域的环境卫生； 6、负责对下属员工的考勤考核工作，督导员工做好安全工作。 岗位要求 1、有较强的责任心,工作认真踏实； 2、熟悉各种餐具用具的牌号、产地、特性及价格，懂得餐具用具的分类和保管方法； 3、熟悉各种洗涤剂和清洁剂的使用方法，熟悉常用的餐具洗涤设备及其操作方法，了解它们的维修保养方法； 4、具有中专及以上学历； 5、身体健康，精力充沛。

岗位职责 1.掌握菜单，负责备齐加工原料。 2.指导摘菜工工作，负责按加工规格要求对原料进行切割、浆制。 3.负责对腌制食品的原料加工，并根据用量进行适当添补加工，保证一定的周转库存量。 4.与切配岗密切联系，保证提供加工原料及时适量，不断改进加工工艺，提高出净率。 5.随时保证本岗位的卫生整洁，及时清运垃圾。 6.合理使用和维护好所用器械设备，妥善保管加工用具。 7.及时妥善保藏未加工及加工好的原料，杜绝浪费。 8.负责每日各点所需已加工原料的发放。。 岗位要求 1.热爱本职工作，工作认真踏实。 2.懂得各类原料的加工方法，熟悉宾馆菜肴的加工规格标准。 3.具有熟练的刀工技术。 4.具有初中以上文化程度，相同岗位二年以上的工作经历。 5.身体健康，精力充沛。

监督所在餐厅的服务和菜单内容的提供情况，确保高品质和一致性。 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。

制作各种特色食品 制作各种面点  向库房申请所需的用品；协助接收物品和盘存的工作 必要时整理布置工作台，包括摆设，工具，设备和用品 保持卫生，清洁，安全和健康标准。检查所有工具，设备和包括烤箱在内的用品的卫生，运行和清洁情况。就有可能发生的严重问题提醒管理层 清洁和拆卸工作台并完成收尾工作，包括将脏的器具送到清洗站，消毒和清洁案板和工作台，为第二天的工作做好准备 保持个人卫生

Primary Responsibilities主要职责 · Manage Banquet operations.  Maintain excellent level of customer service. ·Take action to address these needs in order to exceed their expectations. ·Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. ·Implement working schedule based on forecast, banquet reservation, group and VIP arrivals. ·Record sales, complaints, solutions and equipment. ·Make recommendations to superior, improve working efficiency and sales so as to increase resources and control cost. ·Assist to make menu and beverage menu’s price policy. ·Set departmental targets and objectives, work schedules, budgets, and policies and procedures. ·Takes personal responsibility, gets things fixed without delay. ·Effectively allocates resources and coordinates efforts of others to get the right job done. ·Builds commitment and inspires people to do the best job possible. ·Evaluate guest satisfaction levels with a focus on continuous improvement. ·Saving all kinds of expenses. ·Saving the energy cost. ·Incentivize team members to maximize sales and revenue. 负责宴会厅的运作。 保证对客优质服务水平。 ·努力去预知客人需求以便满足并超出他们的需求。 ·保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。 ·根据预测、宴会预订、团体餐的安排及重要宾客的人数来安排工作。 ·做好销售、宾客投诉、解决办法及相关人才、设备的记录。 ·给领导提出建议，提高工作效率，促进销售，并达到增源节支的目的。 ·参与菜单、酒水单的制定及定价。 ·设定部门目标，工作计划，预算和规章制度。 ·承担责任，及时把工作做好。 ·有效地分配资源和协调他人，努力将该完成的工作做好。 ·构建承诺，激励团队去尽可能的做好工作。 ·评估客户满意度并持续改善。 ·节约各项费用。 ·节约能源。 ·激励团队成员强化销售与收益最大化。 Knowledge and Experience知识和经验 ·Good oral and written communication skills ·Min 5-year experience in hotel engineering operation in similar capacity, preferably with international hotel chain ·Hotel Restaurant Management graduate ·Associate degree or above ·Experienced in all aspects of restaurants service ·良好的口头及书面沟通能力 ·至少5年酒店相关运做经验，最好具有国际连锁酒店工作经验 ·酒店管理专业毕业 ·全日制大专（含）以上学历 ·餐饮服务的各方面丰富经验

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岗位职责 Provide leadership and guidance to Lobby and service agent during the assigned shift to ensure consistent quality service is provided. Direct supervision of team member is necessary, while ensuring that all guests receive optimum. Provide service in accordance with the standards, policies and procedures. 负责当值期间领导服务员做好各个区域接待工作，提供一致高效的服务。直接督导员工的工作，通过本酒店的规章制度以确保为客人提供符合标准的完美服务。   任职资格： 1.     Ability to read, write, speak and understand the English language to communicate effectively with guests and employees. 能有效的用英语沟通交流。 2.     Ability to access and accurately input information using a moderately complex computer system, including Hilton property management systems. 能快速有效的运用电脑操作系统， 包括希尔顿自有的管理系统。 3.     Interpersonal skills to provide overall guest satisfaction. 以较强的人际交往能力提高客人满意度。 4.     Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 擅长于处理宾客关系，能快速有效的应对各种问题。 5.     Ability to work under pressure and deal with stressful situations during busy periods. 能在强压下胜任工作。 6.     2 related working experience preferred. 两年相关工作经验者优先。 7.     Line operations management and labor related experience preferred. 有运营部门工作经验者将被优先考虑。

【岗位职责】 1、做好酒店的食品、饮料和其它物品的成本控制、 2、审核每天的收货单，按入库货物的种类入帐，并编制记帐凭证。 3、审核每日的领料单，按照出库货物的种类入帐，并根据各部门领货数量、金额等资料编制记帐凭证。 4、审核库房转来的报损单，找出原因报财务总监。 5、按照酒店的规定复核高级职员和有关人员的工作餐及洗衣费用和宴请单，其费用记入相关部门。 6、按期编制每日成本报告，、汇总食品成本和饮料成本及分析报告报财务总监。 7、每月期未结帐，对库存的物品、食品、饮料等进行盘点。保证成本真实准确。 【岗位要求】 1、大专以上财务专业学历。 2、根据酒店经营需要，有效进行科学的成本测算。 3、对财务各项指标具有一定的敏感力。 4、能对成本核算指标进行针对分析并合理提供合理的建议。 5、熟练掌握并使用财务核算软件。

岗位职责 1.准备所有的配料并制作各种面包、面包卷、西点等食品； 2.确保有足量的面包供应； 3.负责操作间的日常卫生、工具清洁及收藏； 4.负责工作结束后的原料收藏、工具清洁、环境卫生的清洁、能源的关闭； 5.接受上级的其他任务。 岗位要求 1.熟悉面包西饼等的制作工艺及技能； 2.熟悉西餐的相关知识及礼仪； 3.有星级酒店或西餐厅从事面包西饼制作工作经验优先。

有相关洗衣房 ，工作经验者优先。