Primary Responsibilities 主要职责
·Be familiar with and ensure the implementation of hotel regulations and procedures.
·Keep rooms, passages clean.
·Replace and supplement the consumables in the room according to the allocation standard.
·Cleaning and maintenance report of workshop.
·熟悉并确保落实酒店的规定和程序。
·保持客房、走廊的清洁。
·按照配备标准更换和补充房内的易耗品。
·工作间的清洁和维修报备。
Knowledge and Experience 知识和经验
·Have relevant work experience.
·Good character, able to bear hardships and stand hard work.
·有相关工作经验。
·品行端正,能吃苦耐劳。
【职位描述】
·Ensure that service is carried out in accordance with brand standards
·Responsible for guest and staff satisfaction in the outlet.
·Continually improving and enhancing service standards, and updating the Standards and Procedures as and when required.
·Manage the delivery of high quality food to guests
·Ensure guest needs and reasonable requests are met
·Seek opportunities to continually improve food
·Abide by the Sofitel Guest Satisfaction System
·To make that the specialized food are its origin and in quality.
·Test and develop new dish and items
·确保员工根据品牌标准给客人提供服务。
·加强、提高食品水准以超出规定的服务要求。
·承担起客人满意的责任。
·负责向客人传送高水平食品。
·确保客人的需求和合理的要求被满足。
·不断寻找机会改进食品。
·遵守索菲特酒店顾客满意标准。
·确定食物的产地和质量。
·尝试和开发新菜式和新的原材料。
【任职要求】
1.基础英语交流能力。
2.具有西饼房相关管理工作经验8年以上。
3.熟悉西式面包制作,有一定的创新意识 。
Duties & Responsibilities岗位职责:
1. Assit guests efficiently, courteously and professionally in all Reception related matter.
高效的、礼貌亲切的为客人提供专业的前台接待服务。
2. Maintain a high standard of service and quality delviery at all times.
至始至终为客人提供符合品牌要求的高质量服务。
3. Check in & Check out for guests and provide high quality to meet their needs.
为客人办理入住及退房手续,用高质量的服务满足客人的需求。
4. Carry out other tasks as directed by your supervisors
完成上级交待的其它任务
Qualifications岗位要求:
1. College and above.
大专及以上学历
2. Good interpersonal and conmmunication skill.
良好的人际交往能力
3. Good guest interaction skills
与客人良好的互动能力
4. Knowledge of Opera would be of advantage.
熟悉Opera 系统的优先考虑