Assume responsibility of daily operations andensure a smooth running operation within the framework of the hotel.
负责部门每日的运营,确保运作的稳定及标准。
Support all lounges LSOP.
遵守酒廊所有的服务工作程序
Assist in ensuring that scheduling functions areperformed accurately and on a timely basis.确保定时完成工作计划。
Initiateaggressive guest interaction through seeking and soliciting feedback fromguests.
积极与客人沟通,并在谈话中收集客人的反馈。
Develop a good knowledge of beverages, liquors, andwine service.
充分掌握饮料知识,包括软饮,酒精饮料及红酒白酒的各项知识。
【岗位职责】
Cleans and maintains guestrooms, guest corridors, linen rooms and cupboards according to set standardsand procedures
按照既定标准和工作程序,对客房、走廊、布草房和餐具柜进行清洁。
Replenishes guest supplies
补充客用品。
Ensures guest servicesspecified by superiors and guests requests are promptly and courteously met
及时、礼貌的完成上级指定的对客服务并满足客人的要求。
Reports damage or malfunctionin hotel rooms to superior
向上级汇报酒店客房内的损坏或故障情况。
Maintains equipment in properstate of cleanliness and repair
保证设备的清洁和修缮。
Meets with superior and takeson daily assigned tasks
与上级会面并承担每日分配的任务。
Reports and submits lost andfound articles to superior immediately
及时向上级汇报和上交与客人遗失物品。
Report guest complaints tosuperior immediately
及时向上级汇报客人的投诉。