现招聘送餐主管/西餐厅主管一名，英语口语优秀者优先。
MAJOR RESPONSIBILITIES 责任概要：
1.
Assist the Restaurant
Manager with his/her responsibilities for the room service area including the
Service Apartment, ensuring a smooth running, profitable operation within the framework
of the hotel.
协助餐厅经理完成其对部门应履行的各项职责（包括对酒店公寓的服务），确保在酒店的规定制度下部门良好地有利地运作。
2.
Keep the Restaurant
Manager informed of all current information in room service.
及时向餐厅经理汇报所有相关信息及情况。
3.
Ensure optimum guest
satisfaction at all times in keeping with policies.
在政策规定范围内时刻尽可能地满足高消费及重要客人的需求。
4.
Ensure
adequate supplies of equipment and maintenance of par levels.
保证设备的充足供应。
5.
Ensure that billing and
cashiering is carried out as per standard operating procedures.
监督收银及出纳的工作，确保其按照标准的运行程序进行。
6.
Be responsible for guest
check control.
负责核查客人的账单。
7.
Ensure that fire,
health, safety and hygiene standards are maintained.
时刻注意消防，健康，安全及清洁的各项指标的实现及保持。
SPECIFIC DUTIES 工作任务
OPERATIONS
营运
1.
Monitor appearance of
room service staff. Guest contact: servers or attendants must maintain a sharp
look-proper uniform clean, pressed; shoes shined; hair at correct length and
clean; hands well-manicured.
检查员工仪表。无论对客或非对客员工都必须严格遵守仪容仪表的规定：制服要干净平整并按照要求穿戴，鞋子要擦亮，头发按照要求长短修剪并保持干净，手指甲要修剪整齐。
2.
Organize the setup of
the breakfast and evening cocktails at the Executive Lounge.
组织安排行政酒廊早餐及晚上鸡尾酒档期的摆放和供应。
3.
Organize preparation of
trays and trolleys for service.
安排准备服务所需的推车和拖盘。
4.
Maintain and control all
food and beverage par levels.
维护控制食物和酒水达到应有标准。
5.
Be aware of
special cashiering procedures, C-7’s, executive checks, etc. and ensure they
are properly accounted for.
熟知收银相关程序，包括内部转帐程序，账单程序以及确保其正确入账。
6.
Be aware of all Marriott
guest programs, discounts, etc. and ensure that billing is correct.
知晓所有万豪的宾客程序，相关折扣等，以确保收银工作正确无误。
7.
Check daily for special
events and requests to see that orders go out properly and on time.
检查每日重要事件及特别要求，确保所有客人的点单正确按时地发出。
8.
Institute, monitor, and
maintain aggressive hospitality program for room service by:
通过以下方式，为客房送餐部制订，监查并维护积极而强有力的待客程序：
9.
Use tray
cards on all orders
餐具回收指示牌摆放在所有托盘，餐车上。
10.
On special requests, unusual orders, or VIPs, check
back to see that everything is in order and all needs are taken care of
在处理特别需求，特殊点单或VIP客人的点单时要仔细核查，确保一切无误，所有要求都得到满足。
11.
Be helpful by knowing your hotel and directing guests
when they have questions
熟知所有酒店相关信息，当客人有疑问时及时地提供帮助或指引。
12.
Handle guest complaints and keep management and
service personnel aware of guest satisfaction level.
处理解决客人的投诉，并让酒店管理层及下属员工都清楚地了解客人的满意标准。
13.
Follow all
POS procedures, to include training of all personnel, and be responsible for
use of proper procedures on checkout, band handling, checks, voids, and tally
cards.
遵守电脑账单程序，包括培训，负责正常程序离店，处理账单，取消以及记账。
14.
Answer the telephone and take orders if needed. Run
any order as needed to improve the speed of service and meet an objective of
45-minute orders.
当需要时帮助接听电话，接受点单。必要时参予送餐工作，以保证服务速度的要求，实现45分钟递送点单的目标。
15.
Monitor associate side work schedule, daily
cleaning, and heavy duty cleaning schedules.
监查员工附属工作，日常打扫及重要清洁的任务安排。
16.
Walk all floors at the end of the shift to inspect
server’s clearing of floors.
在班次结束前，检查确保所有的楼层服务区清理干净。
17.
Above all, lead by example through a “hands-on”
approach to motivate associates to excel.
除上所述，时刻树立榜样，激励员工不断超越，提供更高标准的服务。
18.
Follow all company policies and procedures.
遵守公司所有的政策和程序。
HUMAN RESOURCES 人力资源
1.
Conduct, on a daily
basis, menu class, line-up and taste panel and record such on the appropriate
forms, post and then maintain on file.
指导每日菜单学习，排班，菜式品尝，收取及保存相关的表格，账目，做好存档。
2.
Have quizzes and daily
raps with room service servers and order takers to assure job knowledge and
consistency of quality. Make sure records are posted and memorized by entire
room service staff.
组织小竞赛和小组讨论，确保所有员工懂得工作相关知识并保持工作质量的一致性。保证讨论信息的发布，让整个部门所有员工都知晓并牢记。
3.
Train order takers to
effectively sell up through suggestive selling; set guidelines on how to
up-sell; check back with parties in parlours and
suites to replenish orders.
培训点单员在点单过程中有效地进行推荐销售。拟定销售技巧的指导方针。
4.
Supervise the training
of new associates by adherence to the prescribed Marriott 30-day program and
knowledge of food and beverage menus and service; at the end of an individual’s
program, evaluate their performance with management.
遵照万豪规定的30天培训计划监督新员工的培训工作，使他们熟懂食物和酒水菜单及如何服务客人。在每个员工的培训课程结束时，做出员工表现评估鉴定。
5.
Assist in conducting
monthly associates meetings.
协助组织每月员工会议。
ADMINISTRATIVE 行政管理
1.
Maintain an employee
attendance log and review such with management on a weekly basis.
维护员工出勤记录，每周进行核查监管。
2.
Communicate daily with
management all operational and personnel problems, complaints and comments and
develop solutions to such.
每日与上级进行交流沟通，汇报所有营运和人事相关问题，客人的意见和投诉，发展完善解决方针。
3.
Do wage progress reports
weekly.
完成每周薪酬进展报告。
4.
Compile breakdown
reports for banquet functions.
为宴会部编辑完成统计分析报告。
5.
Participate
and encourage participation in the Marriott Quality Program.
参与万豪质量控制程序，并鼓励更多的参与。
6.
Accurately
record sales and tips.
正确记录销售情况和部门小费。
7.
Set up and maintain
controls for care of equipment to minimize costs through breakage.
制定并实施设备的维护控制，如遇损坏，能够尽量降低维修成本。
8.
Supervisor
inventory counts, as required.
监督库存计数。
9.
Assist the Assistant In
Room Dining Manager in check book accounting.
协助客房送餐部副经理核查所有账目。
10.
Honour all reasonable requests made by a manager,
which may be outside your normal job activities to achieve complete guest
satisfaction and service throughout the hotel.
为最大地满足客人的需求以达到酒店服务的高标准，接受并履行经理委派的可能超正常工作范畴的所有合理的要求。
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