【岗位职责】
Responsible for GV scores on Arrival Experience and Received Preferred
Room Type
1、为宾客满意度调查中抵店经历和获得喜欢房型部分的分值负责
Ensure Guest Service team is positively affecting GV scores for Problem
Experienced by resolving guest issues timely, effectively, and professionally
while hotel interest is observed
2、确保宾客服务团队通过及时、有效、专业的解决宾客遇到的问题,同时保留酒店权益,对宾客满意度调查产生积极的影响
In charge of FO related training in Passport to Success and liaise with
HR and achieve reasonable goals in associates’ participation and passing rate
3、负责Passport to Success中前厅相关的培训并与人力资源部联系在员工参与下达到目标和通过率。
Responsible/Hands on for all Front Office operations including Front
Desk, Concierge/Airport/Driveway, At Your Service
4、负责前厅运营包括前台,礼宾/机场/车道,为您服务中心。
Develop and maintain an effective, attractive incentive based Up selling
program either through in house resources or outside consultant agency
5、设立并维护一个对酒店内部和外部订房代理同样有效的、吸引人的促销奖励计划。
Control the availability of rooms, room types, accuracy of room count
and rate categories together with Director of Revenue Management. Maximize
occupancy, revenue and average rate while maintaining high service standards.
6、负责与收益总监一起对可用房,各种房型做出正确的房控。最大化住客率,收益和平均房价并保持高度的服务标准。
【岗位要求】
Required to provide
effective solutions to challenging situations
1、在面临挑战时能采取最佳办法积极应对
Customer Service Oriented
2、良好的对客服务质素
Desirable Communication Skill
3、主动沟通技巧
Fluent in Chinese & English
4、流利普通话和英语