工作描述Job Description
1.与各个部门保持好的关系。
Keep good relationship with different departments.
2.负责制定和实施提高部门运作效率和对客服务质量的策略。
Develop and implement programs designed to improve the efficiency of the operation and which improve the service to our guests.
3.遵守部门预算,时刻注意常额人员编制和成本控制。
Be able to work according to budget, keep constant eye on staffing level and control costs.
4.实施有效的新员工培训计划。
Implementation of an effective New Hire Training Program.
任职资格 Qualification
1.酒店管理,餐饮或相关专业的大专学历。
Hotel management, food and beverage, or related professional college degree.
2.具有良好的领导技能。
Have good leadership skills.
3.具有英语听说读写能力。
Good English listening, speaking, reading and writing.
· In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
在经理缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求。
· Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。
· Supervise cash handling and banking procedures
监督现金的处理和存放程序。
· Prepare daily banking and cash flow reports
编制每日存款和流动资金报告。
· Establish and instruct staff in cash security procedures
制定并指导员工执行现金安全制度。
· Deal with irregular payments
处理异常的付款情况。
· Supervise the maintenance of service equipment
监督服务设备的维护保养。
· Monitor standards of guest facilities and services
监督客用设施和服务的标准。
· Control stock and monitor security procedures
控制存货和监督保安成序。
· Assist with menu and wine list creation
协助菜单和酒水单的设计工作。
· Supervise functions
监督各项职能。
· Supervise outlet service
监督餐厅的服务。
· Works with Superior on manpower planning and management needs
和上级领导一起进行人力规划和管理需求。
· Works with Superior in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算。