行政
Administration
§ 按照要求代表总经理与政府机构/特殊贵宾/业主公司建立牢固的关系，就酒店相关事宜与其保持紧密联系。
Establishes andmaintains strong relationships with Government / Special VIPs/Owning Company and liaises with them withregard to hotel related issues and matters on behalf of the General Manager asrequested.
§ 查看会议计划安排、团体活动和到店的VIP客人，和相关部门商讨相关细节安排。
Reviews scheduledfunctions, group or VIP arrival events and discusses special instructions withall relevant departments.
§ 在酒店的日常营运中，确保相关部门遵守并贯彻落实当局制定的所有规定和程序。
Ensures departmentsconcerned adhere to all rules and procedure set by the authority while carryout the day-to-day operations.
§ 招待来访酒店或参加酒店活动的当地政府高级官员/代表/特殊贵宾/业主公司的领导。
Greets importantlocal government official/ delegation / Special VIPs/Owning company officials that visit thehotel or attending any function in the hotel.
§ 为总经理提供行政方面的协助，并确保行政职能相关的酒店政策方针、标准和程序的执行。
Providesadministrative support to General Manager and ensures the implementation of hotelpolicies, standards, and procedures as they apply to the administrativefunctions.
§ 阅读和传送邮件。
Reads and routesincoming mails.
§ 为总经理需要答复的文件信函查找并添加正确的文件。
Locates and attachesappropriate file correspondence to be answered by General Manager.
§ 打印、归档并维护所有有关行政办公室的私人和机密事件。
Types, file, andupkeep of all private and confidential matters related to the Executive Office.
§ 建立和维护有效的文件系统，能够快捷的查找文件和电子档案。
Sets up andmaintains systematic and efficient filing system, both for hard files as wellas all electronic data, that enables quick retrieval.
§ 确保所有文件的及时更新。
Ensures all filesare kept up to date at all times.
§ 为总经理准备会议所需的相关材料，包括：每日营运会议、行政委员会会议、部门会议和其他会议。
Prepares therelevant materials for all meetings attended by the General Manager: DailyOperations Meeting, Executive Committee Meetings, Departmental Meetings and adhoc meetings.
§ 维护和更新总经理每天的正式活动及会议安排，并对会议和活动持续追踪。
Maintains andupdates the activities diary to keep track all official activities and eventthat involve the General Manager.
§ 提醒总经理所要参加的所有重要约会/会议或活动。
Reminds the GeneralManager on all important appointments/ events or activities that to be attendedby the General Manager.
§ 协助部门建立完善并且维护部门营运手册，部门营运手册应当反映出酒店政策和程序以及工作过程和标准。确保每年进行回顾，反映出改变。
Assistswith the development and maintenance of a detailed Department Operations Manualthat reflects policies & procedures, work processes and standards ofperformance within the Division. Ensures annual review to accurately reflectany changes.
§ 及时上交管理部门及当局政府要求的所有报告。
Submitsall reports required by the Management and local authority on a timely basis.
§ 接听电话并给予来电者以正确的信息，或者为来电者转接正确的人员，并拨打电话。
Answers telephoneand gives information to callers or routes call to appropriate official andplaces outgoing calls.
§ 根据要求维护和更新协议公司/政府的联系方式。
Maintains andupdates the Corporate/ Government contact lists as required.
§ 接待来访者，了解拜访目的，并将来访者引荐给总监或相关的人员。
Greets visitors,ascertains nature of business, and conducts visitors to employer or appropriateperson.
§ 编辑并打印各类报表。
Compiles and typesstatistical reports.
§ 复印来往信件或打印文件。
Makes copies ofcorrespondence or other printed matter.
§ 准备对外信件。
Prepares outgoingmails.
§ 打印，做笔录及会议纪要，草拟、归档、跟进、书写信件。
Types, takesdictation and minutes, drafts letters, files and traces, and composescorrespondence.
§ 维护部门时间记录和日程表。
Maintainstimekeeping records and schedules for the department.
§ 监管并维护行政办公室工作区域的整洁有序。
Monitors andmaintains the proper appearance of the Executive Office.
总则
General
§ 按要求出席所有会议并作出贡献。
Attends andcontributes to all Meetings as required.
§ 始终提供礼貌和专业的服务。
Provides a courteousand professional service at all times.
§ 按时参加酒店培训课程，以提高工作技能及知识。
Attends hotellearning & development sessions as scheduled to improve skills andknowledge.
§ 礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报，并及时回馈和跟进。
Handles guest and associateenquiries in a courteous and efficient manner, reporting complaints or problemsif no immediate solution can be found, whilst feeding back a prompt follow up.
§ 了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。
Be knowledgeable instatutory legislation in associate and industrial relations, understanding andstrictly adhering to rules & regulations established in the AssociateHandbook and the hotel’s policies concerning fire, hygiene and health &safety.
§ 确保高标准的个人形象和仪容仪表。
Ensures highstandards of personal presentation & grooming.
§ 与客人和同事保持基于良好工作关系的接触。
Maintains positive guestand colleague interactions with good working relationships.
§ 始终展现负责的管理和行为，并以积极的形象代表酒店和凯悦酒店集团。
Exercisesresponsible management and behaviour at all times and positively representingthe Hotel and Hyatt Hotels Corporation.
§ 确保和最大化保护办公室机密。
Ensures and practicesthe utmost protection of office’s confidentiality.
§ 根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
Responds to requeststo undertake any reasonable tasks and secondary duties and to changes asdictated by the hotel, industry and company.
§ 在工作中得到的信息不得在私下和公众场合再次讨论。
Information gatheredat work place are NOT to be discussed again in private and public.
