工作职责： The Manager, Greater China Hotel Finance Service is the main HFS delivery manager responsible for leading end－to－end service implementation, deployment, and ongoing delivery across participating hotels. This role owns the coordination of HFS rollout activities, process readiness, training, service transition, and post－implementation stabilization to ensure the successful delivery of core HFS services including P2P, T&E, AR reconciliation, GL, and related finance processes. Working closely with hotel stakeholders, GC Finance Business Support, P&T, Procurement, Control & Compliance, and other cross－functional partners, the role drives standardization, service quality, operational efficiency, stakeholder satisfaction, and continuous improvement. The role also provides day－to－day leadership to the GC Hotel Finance Service Delivery team, ensuring resources, priorities, and performance are aligned to the objectives of the Hotel Finance Service organization. Your day to day Product Implementation and Deployment • Ensure smooth product implementation at customer sites or within the organization. Work with implementation teams to address any issues. • Develop and execute training programs for end － users, both internal and external, to ensure proper product adoption. • Monitor post － implementation performance, gather user feedback, and drive continuous improvement initiatives. Process Management • Conduct market research and customer interviews to gather insights for product innovation. Translate these insights into actionable product requirements. • Review, analyze, and re－design shared service processes to eliminate inefficiencies • Develop and implement standard operating procedures （SOPs） for all shared service functions, ensuring consistency in service delivery. • Set performance metrics and KPIs for shared service processes and regularly monitor and report on their achievement. Team Leadership • Lead and manage teams within the shared service center, including recruitment, training, performance evaluation, and career development. • Foster a positive and collaborative team culture, promoting knowledge sharing and continuous learning. • Allocate resources effectively to meet service demands, ensuring that teams are appropriately staffed during peak periods. Stakeholder Collaboration • Act as the main point of contact for business units regarding shared service matters. Build and maintain strong relationships with key stakeholders across the organization. • Understand the specific needs of each business unit and translate them into service enhancements or customized solutions. Service Quality and Customer Satisfaction • Ensure high － quality service delivery by implementing quality control measures. Conduct regular customer satisfaction surveys and use feedback to drive service improvements. • Resolve escalated service issues in a timely and effective manner, ensuring that customer concerns are addressed to their satisfaction. 任职资格： What we need from you • A minimum of 8－10 years of FC experience in premium－above brand hotels. • A minimum of 3－5 years of area FC experience. • A managerial position in a shared service environment is preferred. • Proven experience in leading large － scale process improvement projects. • Strong leadership and people management skills, with the ability to motivate and develop teams. • Excellent analytical and problem － solving skills, with the ability to identify and resolve complex operational issues. • Exceptional communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels. • Proficiency in relevant software applications, such as enterprise resource planning （ERP） systems, project management tools, and data analysis software. Knowledge of industry best practices in shared service management.