· Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction 确保 接听和转达所有与部门相关的信息，以保持既定标准并取得客户的满意。 · Receives, records, and distributes various reports 接收 、记录并分发各种报告 · Receives, records, and transmits guest requests accurately 准确接听 、记录并传达客人的请求  · Responsible for entering accurate room status into computer daily and investigate discrepancies  负责每天将客房情况准确的输入电脑并调查各种异常情况 · Maintains and update administrative data 保持和更新管理数据 · Maintains working area and equipment in a proper state of cleanliness and repair 确保工作区域和设备得到良好的清洁和修缮  · Report guest complaints to Housekeeping Manager or delegate immediately 及时向客房经理或其代理人汇报客人的投诉情况 · Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards 遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生标准 · Attends meetings and training sessions as required 按要求参加会议和培训活动 · Is multi-skilled as a Room Attendant as well as other areas of Housekeeping 成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才 · Adheres to Housekeeping standards and procedures and enforces same 遵守并执行客房部的各项标准和工作程序