岗位职责 1、协助参与每个系统的维修保养，并能熟悉其中相关设备的作用、位置、以及安全装置等。 2、爱护工具，节约材料，做好材料的领用、保管、耗材登记及汇报工作。 3、保持场地卫生，材料物品堆放整齐。 4、做好安全防火工作，做到不返工，保质保量完成任务。 岗位要求 1、高中以上文化程度；1年以上同岗位工作经验,有上岗证。 2、身体健康,能吃耐劳。 3、综合维修能力强者优先。 4、沟通协调能力强，具备良好的团队素质,工作细心认真。

【岗位职责】 1、工作时保持正确的仪表仪容，举止行为要规范，服务用语要符合要求，要严格按程序工作。 2、对客人应礼貌问候，并为客人引路，至总台登记，然后将客人送至客房，将其行李放在行李架上，介绍房内设施，最后有礼貌地道别。 3、对团队行李应严格按程序进行装卸、收取与运送，认真填写各种行李单。 4、保管客人临时寄存的行李。 5、为来访者寻找要找的人，完成客人委托代办事项(如邮件、购物等等)。 6、将各种物件、报纸、邮件按客人和店内部门进行分类，然后按有关程序递送。 7、负责客人留言单的交送。 8、协助客人包裹、行李的搬运。 9、注意大厅内的整洁与安全，发现问题及时反馈至有关部门。 10、完成领班交给的任务，听从其安排，接受其监督。 【岗位要求】 1、中专学历或同等文化程度。 2、能进行英语日常会话，开展对客服务。 3、具有良好的沟通协调能力及服务意识，反应灵敏。 4、敬业乐业、具有较强的责任心和吃苦耐劳的职业素养。

【岗位职责】 1、服从主管的工作安排。 2、按照客房清洁流程和质量标准，做好客房和责任区内日常清洁及计划清洁工作。 3、保持楼层责任区域内环境通道和工作间的干净整洁。 4、负责退客房的检查和报账工作。 5、按照规格要求布置客房，检查房内各类家具和设备的完好情况，及时报告和报修。 6、负责及时上报，处理突发事故。 【岗位要求】 1、身体健康，而且适应长时间工作 2、能够承受工作压力 3、视力好

【岗位职责】 1、在西厨厨师长的领导下，按菜式规定，烹制各种菜式，保证出品质量。 2、熟悉各种原材料的名称、产地、特点、价格、起成率、淡旺季，协助厨师长检查购进货源的鲜活、质量、数量必须符合要求，发现问题，及时向领班、主管汇报。 3、按西厨厨师长厨分工，完成大型宴会、酒会的菜品制作任务。 【岗位要求】 1、厨师相关专业毕业。 2、熟悉西式饮食的工作规范和要求，掌握配菜的各种操作技术的质量要求。 3、了解食品卫生法。 4、能按工作规范和质量标准要求独立进行工作，并有相应的技术等级。 5、一定的文字语言表达能力。

· Prepare all administration documents required by the Hotel sales team · Attend to telephone, fax, email enquiries in a timely manner · Co-ordinate all familiarizations and site inspections as required · Attend monthly sales meetings · Attend to all sales department mail and maintain a correspondence data base · Assist with direct mail campaigns · Maintain filing systems (manual and electronic) · Maintenance and management of data base · Assist with promotions and familiarizations where requested · Organize Trade shows, functions and exhibitions where applicable and advised by Superiors · Assist with compilation of annual budgets, business plan and regular action plans · Assist with tender submissions · Work with other IHG properties and assist superiors including regional sales personnel to sell their properties · Liaison with advertising agency · Stock control of collateral · Execute advertising/creative briefs in a timely manner · Create artwork and have collateral input for flyers for direct mail purposes & assist with promotional activities for rooms & conference · Maintain and update promotional flyers · Maintain stock of printed material · Co-ordinate and maintain supply of corporate gifts and promotional items · Assist with the preparation of new products and services · Assist with the planning and development of promotional strategies and marketing plans for the hotel · Distributes sales leads · Work in line with business needs

1. 持有国家颁发的残疾证 2. 无违法犯罪记录 3. 持有健康证

1、要求会识字，会简单的电脑打字， 2、上班时间长白班；10：30-19：30 3、工作认真负责、细心，勤快有条理,能吃苦。

严格遵守员工守则和各项规章制度。 负责家具，木器的修理和翻新。 负责墙纸，地毯，天花，玻璃等各种装修的修理。 负责各类锁的安装和修理。 负责酒店门窗、门地弹簧的安装和修理。 有力所能及的情况下，承担部分装修改造工程和木器家具的制造和改造。 按时、按质按量完成各项工作任务，并填好记录表格，服从领导分配。 按规定时间内做好班内外清洁工作。

【岗位职责】 1、负责编制餐饮部所需餐具和用具的年度预算。 2、根据各餐厅餐具的盘点情况，负责于采购部门沟通，提出器具购置计划，保证及时补充餐具用具。 3、检查和管理各点餐具的使用情况，分析造成损耗的原因，提出降低损耗的建议。 4、负责安排管事部员工的工作班次。 5、负责做好餐具用具的保管、发放、回收工作，负责厨房区域的环境卫生。 6、负责对下属员工的考勤考核工作，督导员工做好安全工作。 【岗位要求】 1、有较强的责任心,工作认真踏实。 2、熟悉各种餐具用具的牌号、产地、特性及价格，懂得餐具用具的分类和保管方法。 3、熟悉各种洗涤剂和清洁剂的使用方法，熟悉常用的餐具洗涤设备及其操作方法，了解它们的维修保养方法。 4、具有初中以上的文化程度或同等学历，有同等星级酒店管事领班经验1年以上。 5、身体健康，精力充沛。

主要侧重装修工作，需会贴墙纸、粉刷墙面刮腻子、铺地砖等酒店各类维修保养

岗位职责： 1.必要时及时有效的处理客人的投诉，知会前台主管、宾客服务经理继续跟进并回访客人，确保客人对解决方法满意（服务补救）。 2.和客房部团队建立良好的沟通，确保房间清洁到位。 3.记录保持客人历史记录，以便更好地给再次入住的客人提供优质的服务。 4.与团队针对目标进行沟通。 5.了解城市周边地区的最新信息，名胜，风景地等，为顾客提供方便。 6.根据希尔顿品牌的标准要求，确保所有的客人要求和问题都迅速和有效地响应和处理。 7.确保各个轮班得以被评估和交接，以及简报会议得以执行实现。 8.保证团队能一直获取部门、酒店和公司的最新的活动信息，通过定期的沟通会议和备忘录。 岗位要求： 1.一至两年相关工作经验者优先。 2.能运用计算器材准确无误的进行各种数据运算。 3.能用英语有效的倾听和进行沟通。 4.熟练操作酒店电脑系统。 5.擅长于处理宾客关系，能有效快速的应对处理各种问题。 6.以较强的人际交往能力提高客人满意度。 7.能在强压下胜任工作。

主要职责 Main Duties     营运管理 Operational §  按照制定的计划时间表开展客房服务和维护保养工作并高质量的完成工作。 Carries out guestroom servicing/ maintenance works according to the established schedule and high  quality of finishing work. §  操作指派的机械设备或者主机房，确保按照营业要求持续不断的有效运作。 Operates assigned machines/ equipment or “Primary Plant” as to provide continuous and consistent utilities required for operations. §  依照政策程序，处理所有燃料的运送，确认，储存和使用。 Handles the verification, storage and utilisation of all fuel deliveries to the premises as per the established Policies & Procedures. §  运用适当正确的工具和物料完成工作。. Maintains trolley with proper tools and materials to complete duties. §  立即报告领班工作中遇到的困难。 Reports immediately to Team Leader any difficulties in completing jobs. §  确保所有的工具和设备一直处于正常而有序的状态。 Maintains and ensures all tool and equipment are in good order at all times. §  保持所有工作区域的清洁卫生，并且高于客房标准。 Maintains the cleanliness and high housekeeping standards in all works areas. §  落实已分配的特殊工程项目。 Carries out special projects as assigned. §  开展并准时完成所有要求的维护保养工作，尤其关注与顾客密切相关的工作。 Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs. §  保证工程部储藏室的物资存货充足，并严格控制消耗量。 Maintains the Engineering store and keeps close control on consumption of material and inventory. §  向领班/工程师提交零件和耗用品的采购清单。 Submits request to the Team Leader/ Engineer for the purchases of parts and consumables. §  协助控制所有有效消耗，确保酒店所有部门能源的合理利用。 Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel. §  协助监控所有设备效能，为节能减少消耗出谋划策。 Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage. §  将所有运行设备的操作手册和备用零件的清单保存于库房。 Keeps manuals and spare parts list of all operational equipment in library. §  随时随地严格遵守所有的安全规则。 Strictly adheres to all safety regulations at all times. §  根据通过的功能请求表，协助处理其它部门的特殊要求。 Provides Engineering assistance for all special request from other operation departments as per approved function request sheets. §  严格遵循所有工作区域的清洁程序，在工作中注意保护周围环境。 Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs. §  一旦发现设备或安装工作出现与安全有关的反常现象，立刻报告领班和工程师。 Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Team Leader/ Engineer. §  将所有的用完的工具归还到工具箱或仓库。 Returns and keeps all tools and equipment in designated cabinet or store after use.     行政 Administration §  记录每天的工作日志 Maintains the Engineering Daily Log Book. §  及时提交所有顾客/员工的突发事件报告。 Submits all guest/ employee incident reports on a timely basis. §  依照酒店的“遗失和拾到”程序，处理并上报“遗失和拾到”项目。 Handles and reports “Lost and Found” items according to the Hotel “Lost and Found” procedures.   总则 General §  确保部门的服务是高效、连贯，有礼貌的，符合部门操作守则所规定的标准。 Ensures services provided by Engineering are always available and are always carried out to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. §  积极参与所有要求参加的会议。 Attends and contributes to all Meetings as required. §  确保所有员工始终如一的提供礼貌而专业的服务。. Provides courteous and professional service at all times. §  礼貌而高效的处理顾客和员工的提问，如果不能立即解决的，在适当的时机汇报投诉和问题，并及时跟进回馈。 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  了解雇员立法和劳资关系，严格遵循员工手册的规章准则、酒店雇用政策、卫生政策和健康安全政策。 Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  高标准的要求个人的言行举止和衣着装扮。 Ensures high standards of personal presentation & grooming. §  保持好积极正面的顾客关系和同事关系。 Maintains positive guest and colleague interactions with good working relationships. §  参加所有的核心培训和相关的技能培训。 Attends all Core training and related skills training. §  协助保障顾客和酒店财产的安全。 Assists in maintaining a high level of safety and security for guests and hotel property. §  必须完全熟悉所有的安全出口，紧急电话号码和工具。 To be fully conversant with all fire exits, emergency telephone numbers and facilities. §  承担合理的工作职责和第二职责，并根据酒店和公司的需要做相应的调整。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

营运管理 Operational   §  遇到客人的投诉或问题，如果不能马上找到解决办法，则汇报给领班/副理。 Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found. §  确保客人得到快速、高效、准确的入住登记和结帐离店服务。 Ensures that guests receive a speedy and efficient check in/ out. §  确保严格遵守酒店的收银程序；所有备用金都要根据财务部设立的政策和程序合理使用。 Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance. §  确保提供给客人的帐单正确，并正确收款。 Ensures that the guests’ bill are presented and collected accordingly. §  保证具有营销员的态度，并抓住酒店内的一切销售机会。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. §  根据部门运营手册的标准处理所有抵、离店记录。 Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual. §  遵守预先设立的可用房安排及房价控制。 Adheres to pre-set availability and rate controls. §  确保对酒店产品和当地情况的高度了解。 Ensures a high level of product knowledge of hotel and local area. §  按照前厅部的程序维护并最新客人历史记录及市场数据库。 Maintains and updates guest history and marketing database as laid down in Front office procedures. §  确保维持高水平的对客服务。 Ensures a high level of customer service is consistently maintained. §  确保前厅部与其它部门的高度配合。 Ensures a high level of liaison is maintained between Front Office and all other departments within the Hotel. §  确保将任何来自客人或其它部门的反馈及时并准确地汇报给前厅部经理及大堂副理。 Ensures the Front Office Manager or Duty Manager is kept fully aware of any relevant feedback from wither customers or other departments.     §  确保高度了解酒店产品知识，以便在机会出现时，宣传/销售客房、餐厅及其它设施/活动。 To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises. §  主动向潜在客人推销金护照计划。 Promotes Gold Passport programme to potential guests whenever possible. §  熟知各种航空公司奖励计划。 To be knowledgeable with the various airline frequent flyer programmes. §  遵守酒店关于前厅部的所有制度。 Complies with all hotel policies relating to Front Office. §  遵守前厅部经理制定的所有系统和程序。 Complies with all systems and procedures as laid down by the Front Office Manager. §  必要时协助预订部的工作。 Assists with reservations whenever necessary. §  及时处理所有收到及发出的邮件、传真、速递物品及留言。 Handles incoming and outgoing mail, faxes, courier mail, and messages in a timely manner. §  需要时处理基本的商务中心服务。 Handles basic Business Centre services when required. §  处理钥匙并确保遵守安全制度。 Handles keys and ensures Security policies are adhered to. §  按制度处理外汇兑换。 Handles foreign exchange according to policies. §  履行收银员的职责；下班时按照定立的标准点齐款项。 Performs cashier functions; balances at the end of the shift according to established standards. §  与礼宾部配合顺畅处理行李及运输服务。 Liaises with Concierge for smooth handling of luggage and transport services. §  负责将所收款额分至不同的收入帐项，如洗衣及传真费用。 Is responsible for the posting of all charges brought to the cashiers by different revenue centres, such as laundry and facsimile charges. §  为住店客人兑换外币。 Exchanges foreign currencies to any in-house guest. §  为客人提供信用卡取现服务。 Provides guests with cash advances on their credit card. §  获得散客的信用卡授权密码。 Produces authorisation codes from FIT guests’ credit cards. §  通过每天将登记卡及餐厅帐单存档，保持并检查所有架格。 Maintains and checks all racks by filing registration cards and Outlet checks on a daily basis. §  确保检查所有离店客人的帐单并附上相关的账目单据。 Ensures all master folios due to depart have been checked out and have their respective backups attached. §  根据值班经理的批准，发出小额现金及零用现金。 Responsible for issuing paid-outs and petty cash once Duty Manager’s approval has been received. §  负责登记及发放保险箱。 Responsible for registration and issuing of safety boxes. §  全面了解酒店提供的所有服务。 Has a thorough understanding of all the services offered by the Hotel. §  阅读与前厅部有关的所有通知。 Reads all memos concerning Front Office. §  当班时确保备用金中有足够基金和零钞。 Ensures the general float contains sufficient change and funds while on duty. §  确保在下班时准确及整洁的执行关闭程序，并点清所有账目。 Ensures the correct closing procedures are carried out in an accurate and tidy manner and that all accounts balance before closing. §  确保在下班时备用金没有差错。 Ensures that the float is balanced before finishing the shift. §  当班时确保酒店所有基金和财产的安全。 Ensures security of all hotel funds and properties at times whilst on duty. §  完全了解酒店电脑系统的收银功能。 Has a thorough understanding of all cashiering functions in the Hotel’s computer system.     总则 General   §  按要求出席所有会议并作出贡献。 Attends and contributes to all Meetings as required. §  始终提供礼貌和专业的服务。 Provides courteous and professional service at all times. §  根据安排参加酒店培训课程，以提高工作技能及知识。 Attends hotel training sessions as scheduled to improve skills and knowledge. §  了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  确保高标准的个人形象和仪容仪表。 Ensures high standards of personal presentation and grooming. §  与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company. §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

主要负责酒店人员招聘 主要职责 Main Duties     行政 Administration   §  确保维持一个有序的、及时更新的人事记录系统。 Ensures that an organised, up-to-date filing system is maintained for all personnel records. §  确保每一个员工的录用程序都符合当地的法律。 Ensures all employment practices are in keeping with local legislation. §  确保对于员工档案及时并保密地管理。 Ensures the timely and confidential management of associate data. §  将员工信息录入人力资源系统。 Enters Personnel records into the HR System. §  确保在员工申请工伤的过程中各种文件恰当使用。 Ensuring proper documentation for the process of associate work accidents claim. §  对于人事经理指派的任务，与当地的劳资机构紧密协调合作。 Liaises with the local Labour authority for all related matters as assigned by the Personnel Manager. §  按时准备出勤及旷工报表。 Preparation of turnover and absenteeism reports in a timely manner. §  检查外包人员考勤。 Check the attendance of outsourcing staff. §  维护各种手册及电子人事信息档案以确保所有所需记录的准确性。 Maintains manual and electronic personnel files, ensuring that required record keeping is accurate.     面试及遴选 Recruitment and Selection   §  协助完成新员工的录用、登记，在适当的时间安排面试的事宜。 Assists in the recruitment process by handling enquiries, registration and arranging interview at appropriate time. §  维护所有的应聘要求以便从中选择合适的人选。 Maintains all applications, screens and interviews applicants suitable for positions §  确保所有的求职申请，不论通过还是拒绝都能在两周之内给予回复。 Ensures that all applications are reviewed and that acknowledgment/ reject letters are sent out 2 weeks from date of receipt. §  协助准备酒店的招聘资料，使其能够加强宣传本酒店的特性和表达专业的企业形象。 Assists in the preparation of recruitment advertisements that reinforces the corporate identity and projects a professional image. §  与学术机构及酒店专业学校保持紧密的联系。 Maintains close relationship with academic institutions and hotel schools. §  为国外的应聘者准备签证所需的相关文件。 Prepares the documentation process for visa applications for foreign nationals.     行业/员工关系 Industrial/ Associate Relations   §  确保与酒店的管理层、员工、政府机关、地方团体保持专业并紧密地联系。 Ensures close and professional relationships are established and maintained between management, associates, government officials and the local community. §  确保长期公平的管理员工不满及行为不端，为纠正不恰当的行为及方法提供专业的意见及指导。 Ensures consistent and fair Grievance handling and Misconduct management, providing professional counselling and coaching to correct inappropriate behaviours.     员工沟通 Associate Communications   §  将指导原则及核心价值高效地传达给所有层级的员工。 Effectively communicates core values and behavioural standards to all levels of associates. §  协助完成对于员工认知计划的协调工作。 Assists with the coordination of the associate recognition programmes. §  协调并安排与辞职员工的访谈。 Co-ordinates and arranges outgoing associates for Exit Interview.     薪资与生产力管理 Payroll & Productivity Management   §  关注改进生产力水平及在可接受的指引下谨慎管理用品/薪资，确保所有设备的优化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §  确保新技术和新设备的使用，“灵活处理工作”的同时提高生产力。 Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system. §  确保考勤记录能够按照既定的政策和程序进行检查。 Ensures Attendance Record check is being carried out according to the Policies & Procedures.     人员管理 People Management   §  发展及协助针对提高技能和知识的培训活动。 Assists with training activities focused on improving skills and knowledge. §  确保员工完全理解酒店的规章制度并遵照执行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §  监督员工士气并提供工作表现及发展的反馈。 Monitors associate morale and provides mechanism for performance feedback and development. §  将指导原则及核心价值有效地传达给所有层级的员工。 Effectively communicates guiding principles and core values to all levels of associates.     总则 General   §  确保所有员工始终提供礼貌和专业的服务。 Ensures all associates provide courteous and professional service at all times. §  确保所有员工对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。 Ensures all associates maintain up-to-date awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. §  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  协助人事经理按时准备人力资源及人事报表。 Assists the Personnel Manager in preparing the Human Resources Report and Manning Report on a timely manner. §  协助管理酒店的相关测评及评估。 Assists with the management of the Hotel Evaluation and Appraisal processes. §  积极参与员工福利、安全、发展及健康的活动，并给予建议、咨询和真实、恰当的反馈。 Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. §  确保高标准的个人形象和仪容仪表。 Ensures high standards of personal presentation & grooming. §  与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. §  确保并实施对于办公室的保密性工作。 Ensures and practices the utmost protection of office’s confidentiality. §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

主要职责 Main Duties     营运管理 Operational   §  协助前厅部副理确保部门按照既定的理念顺畅运作，并始终提供礼貌、专业、快捷、灵活的服务。 Assists the Assistant Manager in efficiently managing the Department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times. §  在日常运营中与客房部及其他各部门保持紧密的联系。 Liaises with Housekeeping and other related departments on daily operations. §  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。 Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager if no immediate solution can be found. §  与客人建立并保持良好的宾客关系。 Establishes a rapport with guests, maintaining good customer relationship. §  确保严格遵守收银及信用卡程序。 Ensures that the cashiering and credit procedures are strictly adhered to. §  与客房部配合，确保严格执行既定的清洁计划。 Organizes and liaises with Housekeeping Department to ensure that the established cleaning schedules are strictly adhered to. §  确保正确处理所有客人的留言、邮件、传真及包裹。 Ensures that all guests’ messages, mail, fax and parcels are handled and distributed properly. §  确保按照部门运营手册的要求为客人办理入住及离店手续。 To ensure that all guests check in/ out are being handled according to the Departmental Operations Manual requirements. §  确保以正确的方式处理客人的信息及文件，以确保客人信息的机密性。 Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information. §  确保不将客人的房间号提供给未被授权的人员，最大限度地确保住店客人的安全。 To ensure that guest’s room number is not given to unauthorized person as to ensure maximum security for the in-house guests.       行政 Administration   §  维护前厅部的日志。 Maintains the Front Office Daily Log Book. §  及时提交所有客人/员工事故报告。 Submits all guest/ associate incident reports. §  依照酒店的“失物招领”程序，处理并上报“失物招领”物品。 Handles and reports “Lost and Found” items according to Hotel’s “Lost and Found” procedure. §  确保所有管理层需要的报告都按照已定的程序被准确完成及处理。 Ensures all reports required by the authority are accurately completed and handled according to the set procedures.      薪资和生产力管理 Payroll & Productivity Management   §  通过在整个部门内建立灵活的员工编制，实施高效的薪资管理/资源分配。 这将依据一个灵活的员工基数（全职员工和临时工）、多技能及多任务的原则。 Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking. §  指导下属确保生产力水平满足凯悦设计标准和凯悦酒店集团餐饮部营运手册的要求。 Directs subordinates to ensure productivity meets the Hyatt Hotels Corporation Rooms Operations Manual requirements. §  关注改进生产力水平及在可接受的指引下谨慎管理用品/薪资，确保所有设备的优化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §  确保新技术和新设备的使用，“灵活处理工作”的同时提高生产力。 Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system.     人员管理 People Management   §  协助引导前厅部员工在工作中遵循经营、财务及行政管理的理念，确保员工掌握多项技能并承担多项工作。 Assists in the development of Front Office associates to work following the operational, financial, administrative philosophies and ensuring associates are multi-skilled and perform multi-tasks. §  通过参与管理，根据酒店制度和程序以及相关适用法律，对所有前厅部员工进行紧密督导。 Through hands-on management, supervises closely all Front Office associates in the performance of their duties in accordance with Policies & Procedures and applicable laws. §  给具备能力和资源的员工委派适当的工作和责任，在培养和发展员工的同时确保营运标准和安全。 Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §  拥护和支持酒店的培训精神和以人为本的管理哲学，并和前厅部副、进修及培训发展部经理、部门培训员密切合作培养和发展员工。 Embraces and supports the Training initiatives and philosophies of the company and works closely with the Assistant Manager-Front Office, Learning and Development Manager and Departmental Trainers for the development of his/ her subordinates as well as self-development.     §  发展及协助针对提高技能和知识的培训活动。 Develops and assists with training activities focused on improving Front Office associates’ skills and knowledge. §  确保员工完全理解酒店的规章制度并遵照执行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §  监督员工士气并提供工作表现及发展的反馈。 Monitors associate morale and provides mechanism for performance feedback and development. §  进行员工年度表现发展评估，提供真实和准确的回馈。 Conducts annual Performance Development, providing honest and appropriate feedback. §  将指导原则及核心价值有效地传达给所有层级的员工。 Effectively communicates guiding principles and core values to subordinates.     总则 General   §  确保所有员工对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。 Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. §  确保部门的服务一贯按照部门营运手册的标准，高效、一致和礼貌的完成。 Ensures services provided by the Front Office associates are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual. §  按要求出席所有会议并作出贡献。 Attends and contributes to all meetings as required. §  确保所有员工始终提供礼貌和专业的服务。 Ensures all Guest Service Agents provide courteous and professional service at all times §  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  确保前厅部员工按照政府部门的要求执行所有程序。 Ensures all Front Office associates adopt and practice all procedures as required by the Government bureaus. §  对当地环境具有扎实及最新的了解，如城市的餐厅、购物区。 To have a sound knowledge of the local environment such as restaurants and shopping areas within the city. §  了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  积极参与员工福利、安全、发展及健康的活动，并给予建议、咨询和真实、恰当的反馈。 Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. §  确保所有宾客服务员准时到岗。 Ensures all Guest Service Agents report for duty on time. §  确保所有宾客服务员始终有高标准的个人形象和仪容仪表。 Ensures all Guest Service Agents maintain a high standard of personal presentation & grooming at all time. §  与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. §  始终展现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦酒店集团。 Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation.     §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

主要职责 Main Duties  procedures. 营运 Operational §  使用新鲜产品，以确保始终向客人提供花样繁多的菜肴。 Uses fresh products whenever possible to ensure guests are always offered a variety of food items. §  确保根据所设定的政策和方针，尽量利用剩余的食品原料。 Ensures food surpluses and leftovers are used according to the set guidelines and policies. §  烹制并确保根据菜单和配方准备食品，以确保食品质量达到凯悦酒店集团标准。 Cooks and ensures foods are prepared according to the menus and a recipe, ensuring the quality of food meets the Hyatt Hotels Corporation standards. §  严格执行食品分摊政策以便能有效的控制成本。 Strictly adheres to food apportionment policy to effectively control costs. §  在厨师长的指导下，乐于学习及制作新的菜肴。 Takes interest in learning and preparing new products as directed by the Outlet Chef de Cuisine. §  为客人提供新鲜食物，即使是最后一分钟准备，也要坚持保证食物的高品质，充分体现餐厅风格及经营理念。 Serves fresh food to guests which is prepared a la minute, is consistent in quality, and reflects the style of the outlet concept. §  密切监督烹饪及员工工作，协调他们的工作任务，确保经济省时的出品。 Supervises cooking and other kitchen personnel and coordinates their assignments to ensure economical and timely food production. §  观察食物准备及烹饪的方法、食物的分量规格及食物的装饰，确保食物按照规定标准准备。 Observes methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. §  在食物装盘及服务前，对食物进行检查。 Tests cooked food before plate-up and service. §  确保所有厨房设备的干净整洁。 Ensures the cleanliness of all kitchen equipment. §  确保所有厨师在操作中使用正确的工具。 Ensures all Commis Chefs and Kitchen Apprentices use the right tool for the right job. §  确保所有厨师正确、安全地操作食品加工机器。 Ensures all Commis Chefs and Kitchen Apprentices handle the food-preparing machine in a proper and safe manner. §  确保工作场所始终干净整洁。 Ensures the cleanliness of the work areas at all time. 薪资及生产力管理 Payroll & Productivity Management §  通过在整个部门内建立灵活的员工编制，实施高效的薪资管理/资源分配。 这基于一个灵活的员工基数（全职员工和临时工）、多技能及多任务的原则。 Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking. §  指导下属确保生产力水平满足凯悦酒店集团餐饮部营运手册的要求。 Directs subordinates to ensure productivity meets Hyatt Hotels Corporation Food & Beverage Operations Manual requirements. §  关注改进生产力水平及在可接受的指引下谨慎管理用品/薪资，确保所有设备的优化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §  通过“灵活处理工作”（适当情况下）和简化工作流程，来回顾和不断探索所有员工的生产力水平改善。 Reviews and constantly seeks productivity level improvements of all associates through the process of “taking work out of the system” (when appropriate) and through streamlining of work process. 人员管理 People Management §  协助引导员工在工作中遵循经营、财务及行政管理的理念，确保员工掌握多项技能并承担多项工作。 Assists with the development of all Commis Chefs to work following the operational, financial, administrative philosophies and ensuring associates are multi skilled and perform multi tasks. §  通过参与管理，根据酒店制度和程序以及相关适用法律，对所有厨师进行紧密督导。 Through hands-on management, supervises closely all Commis Chef in the performance of their duties in accordance with Policies & Procedures and applicable laws. §  给具备能力和资源的员工委派适当的工作和责任，在培养和发展员工的同时确保营运标准和安全。 Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §  拥护和支持酒店的培训精神和以人为本的管理哲学，并和进修及培训发展部经理、部门培训员密切合作培养和发展员工。 Embraces and supports the Training initiatives and philosophies of the company and works closely with the Learning and Development Manager and Departmental Trainers in the training and development of associates. §  发展及协助针对提高技能和知识的培训活动。 Develops and assists with training activities focused on improving skills and knowledge. §  确保员工完全理解酒店的规章制度并遵照执行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §  监督员工士气并提供工作表现及发展的反馈。 Monitors associate morale and provides mechanism for performance feedback and development. §  进行员工年度表现发展评估，提供真实和准确的回馈。 Conducts annual Performance Development, providing honest and appropriate feedback. §  将指导原则及核心价值有效地传达给所有层级的员工。 Effectively communicates guiding principles and core values to all levels of associates. 总则 General §  按要求出席所有会议并作出贡献。 Attends and contributes to all Meetings as required. §  确保部门的服务一贯按照部门营运手册的标准，高效、一致和礼貌的完成。 Ensures services provided to guests are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. §  始终提供礼貌、专业的服务。 Provides courteous and professional service at all times. §  保持对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。 Maintains an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. §  根据安排出席酒店及部门的培训，以提高技能和知识。 Attends all hotel and departmental training sessions as scheduled to improve skills and knowledge. §  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Familiar with and strictly adheres to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  确保高标准的个人形象和仪容仪表。 Maintains high standards of personal presentation & grooming. §  与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

主要职责： 1.清理打扫房间，主要包括吸尘、擦拭家具、清理垃圾、做床、清理面盆浴缸马桶毛巾镜子等； 2.为房间补足酒水与日用消耗品； 3.清洁并整理客房洗手间里的客用物品； 4.为客人悬挂衣服，整理客人随带的小物品； 5.汇报房间内是否有损坏； 6.完成楼层主管或经理交代的其他任务。 任职要求： 1.身体健康，能吃苦耐劳； 2.有相关工作经验者优先考虑。

1.Comply with operating procedures andhotel rules and regulations. 遵守操作规程及酒店规章制度。 2. Repair the guest rooms and publicareas according to the plan, and arrange the order according to the damage ofthe guest rooms. 按计划检修客房、公共区域，根据客房损坏情况排出先后次序。 3. Complete comprehensive temporarytasks, such as checking VIP rooms; Supervise the outsourced overhaul of guestroom, restaurant, lobby etc. 完成综合性临时任务，如检查VIP房；监督客房、餐厅、大堂等外包大修工作。 4. Complete minor repair work proposedby guests and other work arranged by maintenance supervisor. 完成宾客提出的小修工作及维修主管安排的其它工作。 5. Provide the status quo of guest roomfacilities and public areas, and propose remedial suggestions. 提供客房设施现状、公共区域现状，提出补救意见。 岗位要求 1. More than 1 year working experience inthe same position. 1年以上同岗位工作经验。 2. familiar with the hotel's customerservice requirements. 熟悉掌握酒店对客服务的要求。 3. with strong practical operation ability. 具有较强的实际操作能力。 4. professional and responsible, civilizedbehavior. 有事业心和责任感，行为举止文明礼貌。

1·Conducts routineproperty inspections as directed to determine maintenance requirements orupgrades and improvements to the property and its assets. 进行设备设施的日常检查, 决定对资产的维修需求升级和提高。 2·Handles specificjob requests as directed in an efficient and timely manner. 用有效和及时的方式, 有引导地处理具体的工作要求。 3·Participates inpreventative maintenance procedures as directed. 有引导地参与预防性维护程序。 4·Co-ordinates withDepartment Heads regarding specific maintenance activities. 和部门领导协调关于具体的维修事宜。 5·Ensures that theplant room, work shop and related areas, and tools and equipment are kept in aclean and tidy manner. 确保设备房, 工作间及相关区域, 工具和设备保持清洁整齐。 6·Co-ordinates withfellow duty engineers regarding engineering work in progress. 和值班工程师协调关于工程进展。 7·Attends meetingsand training as required by supervisors. 根据主管的要求出席会议和参加培训。 岗位要求 1. More than 1 year working experience inthe same position. 1年以上同岗位工作经验。 2. familiar with the hotel's customerservice requirements. 熟悉掌握酒店对客服务的要求。 3. with strong practical operation ability. 具有较强的实际操作能力。 4. professional and responsible, civilizedbehavior. 有事业心和责任感，行为举止文明礼貌。

岗位职责 1、 保证用具的洁净卫生。负责布草的送洗、点数与记数工作。 2、 负责场所内物品的摆设，做好服务前准备工作，保证所有的器皿无斑无迹，准备营业所需物品。 3、 补充所缺的出售品。 4、 熟悉各项服务项目，了解其价格，掌握服务方式。 5、 按所规定的服务程序与规格，为宾客提供服务。 6、 将各类用过的物品分类送至指定的地点摆放，并及时补充。 7、负责收银，考勤等工作。 岗位要求 1、熟悉电脑办公软件。 2、熟悉康乐部的服务特点和服务项目。 3、较强的酒店产品推销能力。

·         根据预订优质快速的为客人办理入住手续，确认相关信息，如:房价，人数等，依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员，吸引新会员的加入。指引去房间的方向并解释房卡的使用方法，向客人分发礼物等。 ·           确保入住期间的各项需求能有效满足，帮助客人办理外币兑换及结账手续。接收现金，信用卡，旅行支票，公司或第三方付费等付款方式。 ·           热情友好的问候客人，对客人的合理需求予以积极恰当的回应。准确提供各种信息如：酒店营业场所的营业时间及VIP促销计划等。 ·           对自己权限范围内不能予以解决的问题和需求，及时反馈给相应部门和人员予以解决。 ·           礼貌的接听所有来电，及时恰当的应客人要求处理各种邮件、传真及转交物品。 ·           沉着冷静的应对和处理各类客人投诉，如：客人对价格不满，空调或供暖系统的不足等。 ·           积极的工作，友好的为客人提供服务。 ·           积极参加所需的各种培训，提高工作能力。 ·           致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。 ·           在前台的团队中起到积极作用，有效的沟通，确保达到目标。 ·           为顾客提供热情周到的服务，有宾至如归感。

工作描述Job Description 1. 对酒店的宾客提供礼貌专业的服务；协助重要宾客的入住和离店。 Provide courteous and professional service to hotel guests; Assist VIP guests to check in and check out. 2. 管理行李房，确保所有的行李有行李标签并且安全存放在合适的位置。 Manage the baggage room to ensure that all baggage are labeled and securely stored in appropriate locations. 3. 负责所有的特殊事情和酒店服务的有关信息的公告。 Responsible for all special events and announcements about hotel services. 4. 确保工作区域内的所有设备处于良好工作状态。 Ensure that all equipment in the working area is in good working condition. 任职资格 Qualification 1. 大专以上学历，有同岗位工作经验3年以上。 College degree or above, more than 3 years working experience. 2. 身体健康，品貌端正，形象气质佳。 Health, good appearance, good image and temperament. 3. 优秀的组织管理能力。 Excellent organizational and management skills. 4. 优秀的交际能和沟通技巧。 Excellent interpersonal and communication skills.

职位简介 作为市场销售总监，您将负责为酒店制定并实施销售和市场营销策略及战术计划，确保这些策略和计划得到有效落实。同时，监督策略和计划的实施效果，以达到市场占有率目标，并确保实现营收和客房销售目标。 您的日常工作 员工团队   管理日常事务，计划和分配工作。 通过辅导和提供反馈培养团队并提高绩效，为员工制定绩效和发展目标，表彰表现优异的员工 培训员工，确保他们按照标准实现酒店的营收目标，并拥有高效工作所需的工具 为团队的发展创造一个良好的工作环境；紧密团结各部门，培养“一个团队”的意识 负责酒店的外联事务：宾客、供应商以及其他联系人（如有需要） 与主要客户和外部联系人建立并保持良好的合作关系，实现创效增收 宾客体验 为宾客提供信息（例如：会员计划、本地特色、餐厅和便利设施等信息），提升宾客体验 安排在酒店内举办的会议及业务团队活动，与酒店其他级别部门协调配合，共同完成销售部门与潜在客户达成的协议中规定的各项服务 与有关部门交流所有相关信息，包括即将抵达的贵宾、大型团体或其他重要宾客的要求和特别需求 主导各种营销活动，向宾客追加销售酒店服务、产品及设施 宾客体验 达成所有个人/团队销售目标，实现利润最大化 协助制定部门预算，财务计划及酒店的营销计划  制定并执行销售计划，推动客房入住率上升，提高平均房价，提升业务量，增加餐饮和宴会销售 审核每月报表和销售预测报告，分析当前和潜在的营销趋势，协调各种活动以增加营收与市场份额，并监督进展，确保业绩达到或优于既定营收计划 制定、开发各种特别活动和销售活动，向潜在客户推广酒店业务。参加酒店当地乃至全国的贸易展和重要市场营销活动，增加新业务机遇，为酒店提升营销机会 企业责任 与所在城市当地社区团体的重要业务领导、官员和代表保持密切联系，确保酒店经常获得高曝光度 高效推广、宣传酒店的环保与可持续发展元素，通过此类信息获得新业务机会 与广告机构、咨询公司和其它供应商合作，扩大广告投资效益，确保广告体现品牌形象 提升酒店和品牌在当地的知名度和声誉，在媒体采访时担任酒店的形象代表 发现市场营销活动和酒店整体销售绩效中的改进机会，与其他部门紧密合作 我们对您的要求   市场营销或相关专业学士及以上学历或同等学历  4 年及以上服务业或酒店市场营销或相关工作经验，需具备直接管理销售团队经验 需要熟知本地业务及业务趋势  能说流利的中文，能使用英文作为工作语言

作为财务及业务支持总监，您将监管酒店的财务运营并确保酒店资产的安全、定期汇报酒店的财务状况，围绕提升酒店的盈利能力提出您的建议。作为酒店所有财务及相关会计事务的主要联系人，与业主、内外部审计人员及监管机构进行接洽。 您的日常工作 员工团队 管理日常工作，确保合理规划和分配任务 通过指导和反馈，发展团队成员，提升其绩效，并设定绩效和发展目标，积极认可优秀表现 为团队提供培训，确保团队成员按照规定履职，达到我们的标准，并提供必要的工作工具 指导团队如何做出能够影响利润的决策 营造良好的工作环境，促进团队的健康发展，通过加强各部门之间的联系，塑造团队合作意识 宾客体验 帮助客人——如果客人提出需求或不满，需要协助，您应该热情地提供帮助 确保酒店具备有效的会计实践，并通过灵活的支付方式（如信用卡系统、客房收费）、库存控制以及解决账务纠纷为宾客提供良好的入住体验 财务回报 通过财务分析、数据趋势及市场信息来预测需求，发现运营与财务中的问题，采取有效举措以扩大财务回报 制定酒店年度运营预算，在预算审核过程中提供各种数据分析支持，帮助各部门主管发现节约成本、增加产能的机会 确保每月对所有会计账目进行对账和调节，并监督信贷扩展流程，催收过期账款 审查酒店定价，向总经理推荐相应的策略；参加销售策略会议 管理应付账款，平衡现金流并维护酒店在供应商中的信誉 针对投资项目，在投入资金之前先分析投资回报，并在项目结束时评估是否达到预期收益目标 通过控制库存（避免过多存货）、信贷和收款、垫付款、定金和汇款等使现金流最大化 企业责任 根据公司政策和操作流程实施并维护可行的会计实践 确保财务管理程序和系统符合道德和法律规范 参与在本地广受认可的专业与行业组织 管理酒店合同（如：供应商租赁和/或服务协议） 我们对您的要求 会计或财务专业学士学位 / 高等教育资格/或同等学历 4~8年酒店财务或审计经验，至少一年财务总监或类似管理职位经验，或教育背景加相关工作经验达到同等水平 具备相关财务管理知识，如酒店店面租赁协商与租赁协议拟定；处理工资支付；执行资产管理职责；提供业务预测、进行置换分析、准备政府报告、进行纳税申报等 具有专业会计、财务职称或证书的候选人将被优先考虑 能说流利的中文，能使用英文作为工作语言