To execute an Accounts Receivable process that balances the needs of theguest, including timely, accurate and complete invoices; with the financialrequirements of the hotel that include minimizing Working Capital and limitingexposure to losses.
通过应收程序满足客人的对账需要，包括及时性、正确性和提供完整的发票；酒店内部的财务规定则要求营运资金能及时回收并尽量避免损失。
aryResponsibilities 主要职责
Responsibility and Means
职责和方法
· Keep record of accountsreceivable, issue invoice and statement promptly. Chase payment whenever not received on time.
登记应收账，及时发账单及对账单。跟进到期没收到的账款。
· Process and follow-up withlate charge and pending accounts.
跟进办理迟账和呆账。
· Work closely with Front Officetalents to ensure that Front Desk cashiering function is in order.
与前台人才保持联系，确保前台的收账运作正常。
· Ensure credit policies andprocedures are adhered to within departments concerned.
确保所有部门根据酒店制度进行挂账。
· Verify manual cheque payableto Travel Agent on rooms’ commission report.
检查付给旅行社的支票,并填写客房佣金报告。
· Reply to all the customers’inquiries relating to the payment terms and request for special billing.
回答客人的有关挂账问题，以及处理客人要求有特别账单的问题。
· Ensure all accounts have beensettled upon checkout at the Front Desk.
确保所有的收账在客人离店前结清。
· Review daily Accounts CityLedger.
每天检查所有的应收账。
· Prepare special billing forbig group.
为大集团公司客户准备特别账单。
· Responsible for timely andaccurate billing of all group master accounts.
按时准备所有团队客户账单。
· Maintain accurate and currentfiles for all master and direct bill accounts.
为客户提供准确而及时的资料。
· Review and send out allrelevant delinquency statements and dunning notices.
检查并发送坏账报表及催款单。
· Responsible for posting dailyCity Ledger payments, and balancing of the daily audits. Process all advance deposit refunds and creditcard refunds.
日常挂账输入，日常审计，处理预付订金及信用卡返点等业务。
· Assist in the training andmentoring of new talents. Strives to develop new procedures that reduceworkload and stress.
参与培训新人才，以缓轻工作的压力。
· Responsible for check and POSall the data of credit card to financial system and pursue the correspondingfund to bank within a week.
负责在财务系统中输入信用卡数据并核对并负责在一周内向银行追相应款项。
· Follow all hotel policy andprocedure pertaining to the Accounts Receivable and Credit Policy.
根据酒店有关规章和财务制度进行账务处理。
· Promote and encourage the useof Quality process to resolve issues which may arise.
推广和鼓励有质量的方法解决问题。
· Perform common duties as maybe assigned by management.
履行由管理层指定的应尽职责。
· Perform other related duties& special projects as assigned by the supervisor
随时执行上级分配的其他相关任务或特殊项目
MainComplexity/Critical Issues In The Job主要复杂/关键工作事项
· Create invoices & send tocustomers, apply cash receipts on a daily basis, reconcile advance deposits andaccounts receivable ledger, respond to guest queries, specifically travelagents, liaise with Credit Manager for disputes and inquiries. AccountsReceivable Supervisor must liaise closely with other departments affected bythe receivable function, i.e. .front office, food &beverage, and sales toensure that revenues are maximized.
开发票并送给客人，每天处理现金收据，核对预付金和应收款分类账，回答客人，特别是旅行社的询问，若遇到争论和质询与信用经理联络。应收会计应紧密联系与应收账款业务有关的部门，如前厅、餐饮部和销售部，确保收益最大化。
· To answer all queries fromsuppliers in a professional manner.
以专业的工作态度和方法解决供应商提出的问题和要求。
· Balancing guest ledger dailybefore transferring unsettled guest balances to City Ledger, posting, editingand updating to accounts receivable system. Direct bill accounts transferred tothe City Ledger must be billed on a timely basis, preferably the same day.
每天在挂账前，平衡客户分类账。入账，编辑和更新应收账款系统。挂账的直接账单账目必须及时结算，最好在同一天内完成。
· Research and respond to guestqueries either by phone or correspondence. Disputed guest accounts must beresolved on a timely basis, preferably the same day.
用电话或信函调查和回答客人的质疑。有争议的客户账目必须即时解决，最好在同一天。
· Ensure timely billing ofinvoices and statements per credit policy.
确保依信用政策按时开发票和账单。
· Credit card billings must becontrolled separately from other receivables to ensure payments are properlycredited and reconciled with receipts. If PMS facility used, ensure summaryreports agree to amounts credited to bank account.
信用卡账单处理业务必须与其它应收账款业务分开来控制，确保支付被正确地记入并与收据一致。如果使用电脑系统，应保证统计报告与银行账户贷方金额相符。
· Prepare and input journals fortransfers between debtor’s accounts.
准备并将债务人账目间的转账记入月报。
· Liaising with reservations， sales and front office talentdaily on rates etc, to reduce potential invoice errors. In addition discussdisputed accounts and reason for same.
每天就价格等与预定部、销售部和前厅部的人才联络，以减少潜在的发票错误。另外，讨论有争议的账目和原因。
· Reconcile Advance Deposits forBanquets and Accommodation.
核对宴会和住宿的预付金。
· Processing of travel Agentcommissions daily for preparation of travel agents cheque.
处理旅行社佣金，准备旅行社支票清单。
· Investing and respond totravel agents commission queries for Credit Meeting.
为信用会议调查并回答有关旅行社佣金的质疑。
· Reconciliation of total CityLedger accounts to the General Ledger each month.
每月调整挂账账目总额到总分类账。
· Regularly arrange storage ofCity Ledger documentation and appropriate Accounts receivable computer reports.
定期保存例行挂账文件和应收账款电脑报告。
· Record no-show billings andreview on a monthly basis.
记录未到店客人账单并每月检查一次。
· Treatment of guaranteed no-showsto be discussed with Credit Manager/Financial Controller who will decide ifthey are to be billed based on guest history, company, occupancy, etc.
依据客人历史、公司、职业等与财务总监、信贷经理商议、处理担保消费。
