Purpose of role:
工作职能
Assist with the smooth running of the AWAY SPA, guest escort and day-to-day operations by providing a high standard of professional, efficient and quality service to all Members, Hotel Guests and AWAY SPA Guests.
协助确保AWAY SPA的正常运营，以客人为中心并确保为所有的会员，酒店客人以及AWAY SPA 的客人提供高标准，专业有效的服务。
Key responsibilities:
主要职责
1. Day to Day Management and Training
日常管理及培训
· Follow the AWAY SPA operating procedures are adhered to and provide feedback to the Spa Supervisor in order to fine tune the standards where applicable.
遵守AWAY SPA的运营程序如有需要回馈给Spa主管
· To promote and sell all aspects of the Spa; Sweat and Memberships, Gift cards sales, Day Spa packages and treatments, merchandising and retail branded lines, personal training etc.
促销和销售所有水疗相关产品，水疗健身房及泳池会员卡，礼品卡，水疗套餐和项目，零售品牌产品及私人培训健身课程等
· Ensure all treatment bookings are entered in to the Spa Software system. All membership must also be controlled via the Spa Reception.
确保所有的预定信息及时在水疗电脑系统中登记。同时水疗接待要掌握所有的会员信息
· Ensure all treatment clients complete a check-in sheet.
保证所有做护理的客人完成登记表
· Handle all telephone enquiries in a professional and courteous manner.
专业礼貌的处理所有的电话询问。
· Ensure you have sufficient knowledge to assist clients regarding treatment bookings and purchasing retail products.
确保有足够的知识来协助客人关于产品的预定及购买。
· Complete regular training with the Team Leader and Spa Trainer on the treatment menu and retail product knowledge with each session entered on their Training Record
在领班或水疗培训师的带领下完成关于护理目录和产品知识的培训，并做好培训记录。
· To be fully aware of the daily treatment schedules and to keep the Therapy updated with any changes throughout the day.
充分安排好每天的班次并保证根据需要及时调整。
· Ensure that you take your break at the scheduled time around the business demands.
确保自己根据工作需要调整班次
· Process all client bills accurately and adhere to the cash handling procedures as per the Finance HID.
严格按照财务程序要求精确的处理客人的账单。
· Enforce the guest registration policy to ensure all Members and member’s guest signed in upon arrival.
执行客人登记以保证所有的会员和会员的客人在到来时签名
· To assist the Spa Director in achieving monthly and year-end budgets for the AWAY SPA and Sweat/Wet Membership levels.
协助水疗总监完成每月/每年的关于 Away Spa，健身房及泳池的会员级别目标。
· Ensure all guest service brand standards; Guest greeting / farewell, use of Guest name, etc. is used in order to achieve the highest level of service.
保证对客服务标准；对客人的问候/告别，使用客人的姓名等来实现高标准的服务。
· Tour prospective members around the Spa in accordance with the business requirements.
根据工作要求带领潜在会员参观Spa。
· Ensure the retail products and merchandising items are stocked and displayed throughout AWAY SPA and Sweat.
确保零售产品的库存及在水疗和健身房内的陈列
2. Communication
沟通
· Maintain clear lines of communication with the Spa Supervisor and other key departments within the Hotel and Spa.
与Spa主管及酒店其他主要部门保持良好的沟通。
· Complete a detailed handover at the end of each shift either verbally or via the handover diary.
确保在班次结束时与下个班次同事有效的完成交接工作。
· Attend regular one to one meetings with the Team Leader.
参加与团队领导的面对面的会议
· Attend the Spa daily brief as required.
如需要需参加Spa的每日例会。
4. Human Resource Development
人力资源发展
· Participate in trade tests for Therapist 2nd interviews if required (treatment model only).
· 如有需要，在第二轮面试进行理疗技能测试（仅针对需作为护理练习模特的人）
10%
5. Other
其他
· Report for duty punctually and wearing the correct wardrobe and as per the Human Resource’s manual.
按照人力资源部的要求开展工作并且合理着装。
· Ensure the age policy for the AWAY SPA facilities are adhered to as per the Operations Manual.
· Maintain a high standard of personal appearance and hygiene in line with the Hotels and department grooming standards.
严格按照酒店和部门标准要求仪容仪表并保持干净整洁。
· Check and maintain the Spa ambiance is in line with brand standards throughout the day.
检查并保持Spa工作环境与品牌要求一致
· Ensure that you are punctual for duty / appointment obligations.
确保工作的准时性
· Apply a courteous and professional approach towards Guest and team members at all times and be highly visible around the Spa.
为客人及同事提供专业的良好的服务及工作氛围。
· Maintain client and company confidentiality, ensuring all business dealings or personal details are not discussed with outside parties.
保持工作机密性，确保工作及客人个人信息的安全
6. Health and Safety
健康与安全
· Be fully aware of the Hotel Health and Safety policy and Fire Procedures
完全了解酒店的健康及安全政策以及防火程序
· Adhere to health and safety requirements by using safe working practices at all times.
严格按照安全工作程序要求，确保健康安全的工作。
