MAJOR RESPONSIBILITIES 主要职责 :
To do whatever it takes to provide exceptional service for our customers and to strive for excellence to achieve customer satisfaction.
无论做什么，都是为了向客人提供优良的服务，使顾客满意。
To adhere to the three steps of service to all our guests:
为顾客服务的三个步骤：
l A warm and sincere greeting. Use the guest name, if and when possible.
真诚热情的问候，尽可能使用顾客的名字。
l Anticipation and compliance with guest needs.
预计并满足顾客的需要。
l Fond farewell. Give them a warm good-bye and use their name, if and when possible
礼貌的道别，尽可能使用顾客的名字和他们说再见。
To administer the day to day operations of the restaurant outlet in such a manner as to maximize revenues and minimize costs with particular attention to complete guest satisfaction, associate welfare, and profit margins.
负责餐厅每天的运营，努力降低成本、提高收入、特别是要使顾客满意、员工满意和使利润最大化。
SPECIFIC DUTIES 工作任务：
1. MANAGING DAY-TO –DAY OPERATIONS 日常运营管理
l Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
监督和管理员工，管理所有日常操作。充分了解不同员工的岗位职责，当员工缺席时及时做出相应的安排。
l Maintains service and sanitation standards in restaurant, bar and pantry areas.
维护中餐厅、吧台和传菜间等区域的服务和卫生标准。
l Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
人员编制进行复查，以确保客人服务，满足业务需求和财务目标。
l Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
参与部门会议，就部门目标传达清晰一致的信息，以产生预期的结果。
2. LEADING FOOD AND BEVERAGE TEAM 领导团队
l Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
利用人际关系和沟通技巧来领导、影响和鼓励其他人；提倡健全的财务/业务决策；体现诚实/完整性；领导以身作则。
l Encourages and builds mutual trust, respect, and cooperation among team members.
鼓励和建立相互信任，尊重，注重团队成员之间的合作。
l Serves as a role model to demonstrate appropriate behaviors.
在团队工作开展中起到带头示范的作用。
l Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
识别他人的个人发展的需求并且给予教导，指导，或者帮助他人提高相关的知识或技能。
l Develops specific goals and plans to prioritize, organize, and accomplish your work.
制定具体的目标和计划，按照先后顺序组织并且安排完成相关的工作任务。
l Ensures and maintains the productivity level of employees.
确保和维护员工的生产力水平。
l Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
提供领导力，愿景和方向汇集和优先部门目标的方式将会是有效的。
l Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
确保培训、监督、跟踪和管理遵守所有食品和饮料政策、标准和程序。
l Ensures compliance with all applicable laws and regulations.
确保遵守所有相关的法律和法规。
l Ensures compliance with food handling and sanitation standards.
确保遵守食品处理和卫生标准。
l Ensures staff understands local liquor laws.
确保员工了解当地关于酒的法律。
l Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
与员工建立并保持开放的合作关系，并确保员工在团队内部保持一致性。
l Establishes guidelines so employees understand expectations and parameters.
制定员工理解期望和参数的指南。
l Monitors alcohol beverage service in compliance with local laws.
监控酒精饮料服务是否符合当地法律。
3. ENSURING EXCEPTIONAL CUSTOMER SERVICE 卓越的对客服务
l Provides services that are above and beyond for customer satisfaction and retention.
提供超越客人期望和印象深刻的服务。
l Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
通过沟通和帮助个人了解客人需求，提供指导，反馈和个别指导，在需要时改善服务。
l Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
管理日常运营，确保每天的质量，标准和满足客户的期望。
l Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
展现客户服务的领导，保证优秀的对客服务，并为建立良好的客户关系创造积极的气氛。
l Empowers employees to provide excellent customer service.
授权员工提供卓越的对客服务。
l Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
作为餐厅的对客服务角色模型，树立了良好的客户服务的典范，为建立良好客户关系营造积极的氛围。
l Handles guest problems and complaints.
处理客人问题和投诉。
l Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
在开餐期间或客人结束用餐离开时与客人非正式会面，以获得关于食品和饮料质量、服务水平和整体满意度的意见反馈。
l Ensures corrective action is taken to continuously improve service results.
确保采取纠正措施，不断改进服务结果。
l Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
将客户满意度作为部门会议的重要议题，着重于持续改进。
l Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
确保提供从客人的到来直至离开餐厅始终如一、卓越的服务（例如，从领位员的问候开始，点单的速度和饮品出品，满足客人提出的特殊用餐需求，处理付款以及送别客人邀请再次光临）。
4. MANAGING AND CONDUCTING HUMAN RESOURCE ACTIVITIES 管理和开展人力资源活动
l Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
为下属提供方向和指导，包括设置绩效标准和绩效的监控。
l Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
确定他人的教育需求，开发正规的教育或培训项目或课程，教授或指导他人。
l Ensures employees are treated fairly and equitably. Strives to improve employee retention.
确保员工得到公平和公正的对待，努力提高员工忠诚度。
l Ensures employees receive on-going training to understand guest expectations.
确保员工接受在职培训以便更好的了解客户的期望。
l Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
征求员工的反馈，利用“集思广益”政策，并审查员工满意度结果，以识别和解决员工的问题或疑问。
l Strives to improve service performance.
努力提高服务业绩。
l Ensures recognition is taking place across areas of responsibility.
确保承担责任的领域。
5. ADDITIONAL RESPONSIBLITIES 其它职责
l Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
通过电话，书面形式，电子邮件或面对面向主管，同事和下属提供相关信息。
l Analyzes information and evaluating results to choose the best solution and solve problems.
分析资料和评估结果，选择最佳解决方案和解决问题。
l Assists servers and hosts on the floor during meal periods and high demand times.
在餐饮期间和高需求时间帮助服务和咨客。
l Recognizes good quality products and presentations.
表彰优质的产品和展示。
l Oversees the financial aspects of the department including purchasing and payment of invoices.
监督跟进部门的财务方面相关事宜，包括采购和付款的发票。
MANAGEMENT COMPETENCIES 管理能力
1. LEADERSHIP 领导力
l Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
适应性 - 确定变化如何影响自我和他人；显示调整优先次序的灵活性；并传达变革的原因及其对工作场所的影响。
l Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
沟通 - 制定以令人信服和引人入胜的方式向其他人传达复杂信息和想法的方法；适当地通过口头和非口头解释，或者积极倾听等确保理解。
l Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
问题解决和决策 - 在做出决策之前，示范和教导他人将复杂问题分解为可管理的部分，识别和评估备选方案及其影响，以及在做出关键决策时获得相关责任人的同意。
l Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
职业素养 - 展现传达信心和指挥他人尊重的行为风格；带来良好的第一印象，代表着公司与其价值观相一致。
2. MANAGING EXCUTION 管理执行
l Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
构建和贡献团队 - 作为团队的成员引导和参与，以推动团队共同目标的完成，同时促进团队成员之间的凝聚力和协作。
l Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
追求卓越 - 为自身和/或其他人设置高标准的绩效；设定工作目标的责任；发起，关注和监测自我和/或其他人对完成成就目标的努力；主动采取行动，超越所需。
l Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
规划和组织 - 收集为自我和/或其他人制定行动计划所需的信息和资源；确定优先级并安排自我和/或他人的工作要求，以完成目标并确保工作完成。
3. BUILDING RELATION SHIPS 建立关系
l Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
同事关系 - 与其他人交往，在追求组织目标和持久关系方面建立率真、信任和信心。
l Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
客户关系 - 基于对客户需求和行为的理解，开发和维持关系，符合公司的服务标准。
l Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
思维全球化 - 支持具有不同风格，能力，趋势和文化视角的员工和商业伙伴；利用差异推动创新，参与和改善业务成果；并确保员工有机会激发他们的全部潜能做出贡献。
4. GENERATING TALENT AND ORGANIZATION CAPABILITY 人才和组织能力
l Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
组织能力 - 评估和调整团队任务和工作流程的结构，以最适合需求和支持组织单位的目标。
l Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
人才管理 - 提供指导和反馈，帮助个人发展和加强完成工作目标所需的相关技能和能力。
5. LEARNING AND APPLYING PROGESSIONAL EXPERTIES 学习和应用专业经验
l Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
基本能力 - 完成基本工作活动所需的基本能力
l Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
基本的计算机技能 - 使用基本的计算机硬件和软件（例如个人计算机，文字处理软件，互联网浏览器等）。
l Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
数学推理 - 演示能够快速，正确地添加，减去，乘法或除法，并且能够解决工作相关问题。
l Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
口语理解 - 演示通过口语和句子来倾听和理解信息和想法的能力。
l Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
阅读理解 - 演示对工作相关文件中的句子和段落的理解。
l Writing - Communicates effectively in writing as appropriate for the needs of the audience.
写作能力 - 根据\需要，以书面形式有效地沟通。
OPERATIONS
1. Preparation of the yearly department budget by using history & forecasting techniques to develop an aggressive budget that reflects the achievable capabilities.
通过回顾和预测的方法，准备部门的年度预算。
2. Accurately forecast business demands to ensure efficient staffing & food production.
精确预计生意情况并有效安排员工和食品。
3. To ensure have the efficient scheduling of management & associates.
确保有效的安排所有人员的排班表。
4. To ensure have the awareness & enforcement of all Renaissance S.O.P.’s & Property L.S.O.P.’s.
确保了解和执行万丽酒店的标准和程序。
5. Enforce operational Standards that are periodically reviewed & updated.
确保运营标准周期性的回顾和更新。
6. Be responsible for maintaining outlet safety and sanitation standards at all times.
始终保持部门的安全和卫生随时达到标准。
7. Enforce Renaissance’s 70-point sanitation checklist by having all outlets inspected on a monthly basis.
执行万丽的70项卫生清洁标准，每月以该标准对部门进行检查。
8. Be responsible for asset management of all outlet property & facilities.
负责部门固定资产的管理。
9. Conduct a preventative maintenance inspection on a monthly basis.
做好每月预防性的检查工作。
10. Enforce Renaissance’s Principles of Hospitality at all times.
始终贯彻万丽热情好客的原则。
11. To be an example to lead staffs getting success indeed.
要成为员工的榜样，深入到员工之中去引导员工取得成功。
12. Assist Chef to compile the regular and promotional menus in a costly manner.
协助厨师长进行日常菜单和增进菜单的编写。
13. Set up a system to monitor the inventory of China, Silver & Glass daily and lock them properly.
建立每日核查瓷器，银器，玻璃器皿的系统，并妥善保管。
14. Any reasonable and work related tasks that your superior assign to you.任何上级布置的合理的与工作相关的任务。
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