【岗位要求】 1、有志在酒店行业发展的应届毕业生/实习生； 2、对担任酒店管理人员具有高度期望； 3、热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。

【岗位职责】 1、熟悉部门工作细则和流程； 2、执行公司安排的其他相关工作。 【岗位要求】 1、有志在酒店行业发展的应届毕业生/实习生； 2、对担任酒店管理人员具有高度期望； 3、热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。

岗位职责： 1. 学习和熟悉所属岗位的基础工作职责和工作技能。 2. 执行公司安排的相关工作，并协助团队经理及主管完成部门任务。 岗位要求： 1. 愿意学习、并且期望在酒店业有职业发展。 2. 热爱服务行业，具有良好的宾客服务意识、亲和力、沟通技巧和团队合作精神。 Key Responsibilities: 1. To Learn the basic working duties and skills in department. 2. To implement the assigned tasks into daily work, to assist team manager/supervisor to finish the mission. Required Skills: 1.  This role requires a trainee who is willing to learn the hospitality service culture and skills, and also want to develop a career in Hotel industry. 2. This role requires a trainee who is enthusiasm for service industry, to combine a good service awareness with basic communication skills, and team spirit.

岗位职责 1、要熟知菜单、食品配方及其它方面的知识，以向客人推荐各种食品及饮料。 2、清洁并擦亮所有器皿。 3、保持工作场地及餐具室内物品的齐全、干净、整洁。 4、添加所需的布品及操作设备。 5、从仓库内领取物品。 6、根据标准的手册来完成服务工作。 7、根据餐厅的规定来摆放餐桌。 8、结束服务后，要清理所有的饭菜，并清洁桌面。

1.熟悉部门工作细则和操作流程； 2.在整个工作过程中，始终保持高度的客户服务意识、积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流，在工作过程中保证自己及其他人的安全； 3.熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。了解健康食品的要求，并可以给出适当的建议； 4.熟悉所有餐厅及酒店其他部门的营业时间； 5.在餐厅备餐的过程中严格遵守服务标准，在客人进入或离开餐厅是都面带微笑并问候客人，确保所有服务都符合标准； 3.执行公司安排的其他相关工作； 4.保持酒店良好形象。

【岗位职责】 1、负责本部门文件的打印、传递及资产管理。 2、负责酒店新员工入职手续办理； 3、负责酒店员工离职手续办理； 4、酒店核对部门排班并每月考勤核对，汇总员工餐次记录； 5、负责酒店员工假期管理； 6、员工更衣室、员工宿舍管理； 7、员工福利（如温泉券、制服）管理； 8、员工健康证管理； 9、员工时基系统定期更新（含外包员工）； 10、定期更换员工宣传栏的内容。 【岗位要求】 1、大专以上文化程度或具备文秘方面的专业知识； 2、懂得电脑操作，能较熟练运用Excel、PPT； 3、有一定的写作能力和应变处理问题的能力； 4、身体健康、精力充沛。

1. 协助市场销售总监监督整个部门的运作 2. 协助市场销售总监准备年度预算和市场规划 3.监督，指导销售团队确保其完成酒店营销目标。    4.代表销售团队进行销售区域的划分，销售旅行的安排，如有新的潜在市场须向市场销售总监报告 5. 确保所有客户信息的时时更新，包括数据信息的更新，产品跟踪，客户动向 6. 向市场销售总监提交每周和每月报表 7.确保对于竞争者动向的时时关注，制定完整的有关竞争者价格，促销活动，入住率和销售策略的调查报告并每月更新 8.向市场销售总监就针对细分市场的促销活动提出可行性建议。 9.完成市场销售总监其他交予的工作。

招聘人数：4人（年龄20—45） 岗位职责：为SPA宾客提供专业足疗按摩服务 岗位要求 1、2名女性，2名男性； 形象好，有亲和力 2、熟悉按摩、足浴手法（若不会， 有意向者我们可提供专业及免费的培训） 3、有大型会所工作经验优先考虑 4、良好语言表达能力，善于沟通及服务意识强 5、吃苦耐劳、爱岗敬业，性格乐观，团队协作强 6、保底4000起+提成奖金

主要职责：  - 协助董事长制定并实施酒店的运营计划，监控酒店的运营绩效，确保酒店达到预期的利润和客户满意度。  - 分析财务状况以提升营收和未来赢利能力，达到理想投资回报率。通过各个分销渠道和技术平台，提升营收，扩大市场份额；  -规划酒店的营销策略，组建营销团队，制定年度营收预算，对销售人员进行销售任务分配，制定价格策略；  - 管理和指导酒店的设施和设备，确保酒店提供高品质的客户体验。- 监督酒店的安全和安保工作，确保酒店的安全和员工的人身安全。  - 监督、协调和沟通各部门之间的工作，确保酒店的运营和管理高效协调。  - 推动宾客满意度不断提升与酒店团队一起建立并执行各种计划，推广各种服务；  -制定、执行并监督接班人计划，为酒店培养精英人才队伍为团队成员制定工作绩效与发展目标，为他们提供教导与辅导，定期给予反馈，提高员工绩效； 任职要求  - 本科或以上学历，酒店管理或相关领域专业。  - 5年以上酒店运营管理经验，有全面的酒店运营和管理经验。  - 熟悉酒店的运营模式和流程，具有强的团队管理能力和领导力。  - 具备良好的财务管理和预算能力，能够监控开支和收入。  - 熟悉酒店的市场营销策略，具有较强的市场营销能力。  - 具备较强的安全管理能力和应变能力，能够处理突发情况。  - 良好的沟通能力和协调能力，能够有效地协调各部门之间的工作。

【岗位职责】 1、检查工作区域设备、员工安全等情况，如有损坏，及时上报主管。 2、引导宾客遵守游泳池的各项规章制度和使用须知。 3、及时将使用过的器材归位，并及时维护。 4、解答宾客相关游泳方面的咨询，做到简洁明了。 5、确保工作区域现场秩序的井然，保证宾客的人身安全。 6、及时对宾客的违规行为给予正确指出。 【岗位要求】 1、 大专及以上学历，或相关院校毕业生。 2、 熟悉游泳池服务知识、掌握游泳和救生急救技术，懂得游泳卫生消毒知识，有救生证书。 3、 能按服务工作规范的质量标准独立进行工作。 4、 有在水中进行急救和在陆地上进行人工救护的能力。

一、岗位职麦: 1.主持公司的全面工作，负责旅行社的质量管理工作，确保旅行社各项工作安全、高效、正常运转; 2.负麦监督和保护旅行社的合法利益，拟定旅行社发展规划，制定经营方式，组织协调旅行社和同业之间的合作关系，完成公司下达的年度经营目标，负责制定旅行社事业部年度经营计划; 3.采取有力方式提升旅行社的经济效益，增强旅行社的自身发展能力; 4.领导建立公司内部良好的沟通渠道，协调各部门关系，作好事业部各旅行社所在地区政府机关部门、媒体及相关利益团体的协调关系，创造良好的经营环境; 5.建立建全公司统一、高效的组织体系和工作体系，主持制定关键管理流程和规章制度，及时进行组织和流程的优化调整，以整个旅行社为单位，完善内部员工及公司对外关系的最终理工作; 6.加强对员工的思想、业务能力的培养，以提高员工的队伍素质，发挥职工的积极性和创造性。、任职要求: 1.大学专科及以上学历; 2.具有3年以上大中型企业副总经理及以上职位相关工作经验, 3.熟悉国家宏观经济政策，了解国际经济和国际市场发展动态; 4.熟悉旅游企业的经营和运作，掌握旅游行业的政策法规和发展动态; 5.具有较强的战略决策能力。 薪资面议！

1.作为酒店高级管理层的代表，宾客关系经理要负责处理客人的问题和投诉。在处理这些情况的时候，运用自己的聪明才智和外交手腕在酒店组织政策许可的范围内处理好这些问题。 2.宾客关系经理要负责贵宾的迎领工作。要确保贵宾抵达酒店时感觉舒适并受到了热情的欢迎。 3.每日核查贵宾抵店清单、在住清单及离店清单，在入住前为贵宾准备好欢迎信和入住礼物，问候在住的贵宾以及向即将离店的贵宾道别。 4.负责在抵达之前发掘贵宾的详细信息、偏好以及习惯，并且与相关接待大使分享信息以创造定制化服务的体验和个性化的欢迎。 5.宾客体验经理要对酒店的服务标准、设施设备、餐厅的营业时间及服务范围了如指掌。 1.As a representative of Senior Management, Guest Experience Managers (hereinafter referred to as GRMs) will be called upon to deal with guest problems and/or complaints. In dealing with these situations, the GRMs must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying these situations.. 2.GRMs are responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to hotel. 3.Checks daily Arrival List, In House List and Departure List of VIPs, prepare welcome letter and VIP amenities before check-in, greets in house VIPs and bid farewell to the departure VIPs. 4.Responsible for excavating VIPs’ detailed information, preferences and habits before arrival, and share this information with relevant Ambassadors to create Cousu Main experience and personalized welcome. 5.GRMs are completely aware of all hotel services standards, facilities, outlet operating hours and scope of service.

1.保持现有客户并发展新的客户，同客户保持良好的商业关系，确认所有的预定单被准确无误地在销售部与预订部之间进行沟通并生效。 Maintain existing business and develop new accounts, maintain good business relationship with all producers, make sure all reservation are correctly instructed for effective communication between sales and reservation operation. 2.针对团队，散客，开展电话销售、访问、邮寄等销售活动。 Conduct sales campaign by direct sales call / visits/mailing for group and FIT business from all sources for bookings and leads. 3控制通讯名录并保证不断更新, 完成每周的宴请和拜访计划。 Control mailing list and ensure it updated constantly, complete weekly entertainment and weekly activities plan. 4.协助销售总监完成每年销售计划。 Assist the sales director to complete the annual sales plan. 5.熟悉饭店电脑及数据系统的运作和应用程序。 To familiar with the operation and application of the hotel's computer / data processing system.

【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image. What will I be doing? As the Commercial Director, you will be responsible for performing the following tasks to the highest standards: • Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager. • Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications. • Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements. • Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively. • Participate in developing and implementing hotel and departmental policies and regulations. • Develop marketing strategies and promotion plans to adjust to the market situation in real time. • Supervise and drive the progress and implementation of marketing plans. • Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings. • Monitor and evaluate current initiated marketing activities and market dynamics. • Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained. • Conduct regular market research and obtain information about competitors. • Set pricing strategies and sales targets for the hotel. • Manage special projects and other related businesses. • Ensure efficient use of departmental resources. • Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc. • Ensure that department staff are clear about the responsibilities assigned to them. • Take immediate corrective action when the interests of the department or hotel are jeopardized. • Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback. • Manage departmental expenses and budgets. • Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date. • Control departmental costs in accordance with hotel policies to avoid waste. • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. • Ensure the filing of departmental documents and related information. • Maintain communication with all operating departments within the group to maximize sales opportunities. • Promote hotels in relevant industries at home and abroad. • Actively participate in sales activities initiated by Hilton. • Organize promotional trips for target markets. • Maintain good relationship and communication with target markets at home and abroad. • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. • Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company. • Adhere to hotel safety policies, emergency rules and procedures. • Ensure employees fully understand and follow the contents of the employee handbook. • The department reserves the right to change or supplement the job description if necessary. • Perform any other reasonable duties assigned. 【任职要求】 What are we looking for? A Commercial Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Hospitality: Volunteer to provide unparalleled hospitality. • Integrity: Do what you should do all the time. • Leadership: Strive to be a leader in both your industry and your community. • Teamwork: Actively promote teamwork spirit in all work. • Ownership: take responsibility for your actions and make decisions. • Now: Operate with urgency and discipline. • Bachelor’s degree. • At least 5 years of relevant management experience in international hotel chains. • Good English and Chinese reading and writing skills. • Able to formulate and implement operating budgets and business plans. • Able to effectively market and position the brand at desired levels. • Able to manage the Sales department. • Able to assist the General Manager and Management in achieving the hotel's overall business objectives. • Knowledgeable of political, economic and social issues, and market trends. • Good communication, organizational and presentation skills. • Able to lead, guide and develop employees. • Knowledgeable of and able to deal with crisis. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

岗位职责： 1、根据工作安排，配合厨师长完成厨房食物出品。 2、把控有关浸发干货的工艺，熟练掌握干货浸发技能。确保较高的起货成率。 3、把控蒸、煲、炖等食品的制作工艺，保证出品质量。 4、根据客人的点菜餐单，负责制作蒸、煮、炖食品。 5、维护良好的仪容仪表和个人卫生。 6、严格按照厨房卫生操作规程，保证工作顺利进行，保证所有食品符合厨师长的烹饪要求。 岗位要求： 1、中专及以上学历，有同岗位工作经验3年以上。 2、烹饪专业毕业或接受过厨房管理专业培训。 3、熟知原材料知识，掌握制作技法。 4、热爱本职工作，严守职业操守。

【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: -Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects customer service refurbishment). -Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. -Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. -Respond to audits that are completed by the company to ensure continual improvement is achieved. -Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. -Comply and exceed hotel and company service standards. -Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. -Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. -Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. -Hold regular briefings and communication meetings with the HOD team. #LI-VG2 【任职要求】 What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: -A degree or diploma in Hotel Management or equivalent -Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management -Experience in managing budgets, revenue proposals and forecasting results -In-depth knowledge of the hotel / leisure / service sector -Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets -Accountable and resilient -Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: -Knowledgeable of hotel property management systems -Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

工作内容： 1、有一定的服务意识、有良好的沟通能力；为顾客介绍项目及各项费用； 2、按照规定的程序保质保量地完成顾客消费的项目； 3、有同等职位一年以上的工作经验。 4、了解本岗位的业务知识； 5、具备掌握专业的美容美体、按摩、理疗护理手法等； 6、打扫和维护卫生服务区域。 任职资格： 1、有相关工作经验优先考虑； 2、亲和力强、具有良好服务意识； 3、形象要求：五官端正，普通话标准，形象气质佳。 4、具有良好的沟通能力和团队合作精神； 薪资待遇：薪资3500-10000（含提成）。保底4000 +包吃+房补

工作内容 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、高效认知和掌握销售线索 3、发挥创造力，为酒店的产品及部门做出应有的贡献。 4、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 5、在所负责的市场区域内，监视和报告市场及竞争者的情况。 6、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 7、积极地传播产品信息，在负责的市场内营造酒店的知名度。 8、在所负责的区域内，与总经理一起计划销售攻势，并确保其实现。 9、主动参与，完成各种销售报告。 10、协助计划和配合销售活动。 11、协助配合开发制作所有酒店促销材料。 12、管理客户档案数据库，手工或以电脑更新客户档案。 13、不断地对下属员工给予持续建议及支持。 14、执行上级要求的任务，完成市场销售目标。 15、遵守酒店酒店的员工守则。 16、遵守酒店酒店的政策及程序。 17、坚持不断的对自己的表现进行分析评估。 18、完成上级交给的其他任务

了解相关知识，并按照养生中心的要求进行所有的理疗和操作 确保理疗房的干净。按照标准操作流程布置理疗房，并及时补充布草  为客人提供专业的理疗服务 保证理疗室和操作间的整洁，并做日常的维护 确保所有的疗程用品设备等都是可以正常使用 参加所有养生中心相关的培训 和客人之间维持专业的相处模式 做每月的库存盘点（产品，设备和疗程用具） 保证每日水疗的运营需求，保证点心和鲜花的正常调拨 按照标准补充每日所需的毛巾和一次性用品等 与团队成员合作，提供客人最优质的服务 有效地教育客人关于健康养生的知识 灵活地安排时间，支持养生中心的活动 维护设备，并控制疗程成本 积极推广养生中心的服务项目，会员卡销售，以及促销和折扣 以专业和礼貌的方式处理客人的问题 准确亲和地回答客人的问题 根据每日开班流程，准备早班的工作 协助养生中心经理完成养生中心相关操作 根据每日关门流程，关闭养生中心 充分的执行和完成标准操作流程和酒店政策的相关规定 负责接待工作

1. 食品安全培训协调与实施和新员工入职培训讲课 Food Safety Training coordination and implementation and new staff induction training lectures 2. 文档资料管理 Charge the document management 3.食品留样 Take food sample       4.食品卫生安全培训材料有关标志的制作 Making the training materials and labels 5. 检查工作场地及厨房设备的清洁、卫生  Inspect cleanliness of operating and kitchen equipment for banquets 6. 监督检查餐饮部食品安全标准执行情况，并定期发布检查报告 Supervise the implementation of food safety standards in the catering department and regularly issue inspection reports 7. 在餐饮部人员紧缺时帮忙 Help the F&B operation when staff short

【岗位职责】 与既有的客户和潜在的客户及合作伙伴保持密切的联系 Active distribution of product information and creates awareness in the markets and business segments or responsibility 高效认知和掌握销售线索 Identifies and handles sales leads effectively and efficiently 代表酒店参加国际及国内的销售活动 Represents the hotel and participates in domestic and international sales activities 发挥创造力，为酒店的产品及部门做出应有的贡献 Creative contribution to product and sales development 仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标 Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews 在所负责的市场区域内，监视和报告市场及竞争者的情况 Monitors and reports on market and competition within own market segment 准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进 Prepares and updates customer management reports and ensures all nece 【岗位要求】 1、具备领导才能，了解所负责部门对各职位的责任 2、掌握使用互联网及其它主要电脑系统的知识 3、掌握应用销售电脑系统 4、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售 5、能够掌握和理解市场和竞争 6、具备良好的中，英文读写能力 7、良好的电脑技能。 8、良好的人际交往和沟通技巧 9、独立工作和团队工作的能力 10、1年以上酒店销售与市场推广方面的经验, 包括具备在国际连锁酒店的管理经验

岗位概述 在大理拓展酒店项目，协助市场销售部做好酒店产品销售工作以及抖音直播活动，完成并超越酒店的预算和销售战略目标。 岗位职责 1、负责协助酒店副总经理拓展大理酒店项目； 2、负责集团内部接待、参观等各项工作； 3、协助组织酒店重要活动及对外事件处理； 4、根据在销售策略中既定目标，向新的、现有的、有可能的客户进行销售，并与其谈判商定最适合的价格以争取最大的利润； 5、根据酒店的营业需要，与业务联系人、会务策划者、游客和会展局、旅行社、旅游运营商、航空公司、公司客户、政府部门和其它客人发展并保持联系； 6、设立和保持定期的销售拜访模式，与目标市场的主要人物会面； 7、协助酒店抖音直播活动。 8、完成上级领导交办的其他工作。 任职要求 1、具备大学本科及以上学历，党员优先； 2、社交沟通能力强，具备良好的商务礼仪； 3、性格外向，思维敏捷，善于协调处理各种关系； 4、形象气质佳，学习能力强，具有一定的服务意识； 5、具有独立的思考和判断能力，善于分析与解决问题，自我要求高，责任心强。

1、受理电话等不同形式的客房咨询和预定，将订房资料录入电脑并传达给相关部门和岗位，做好渠道房态的管理，及时更新，避免爆单爆房； 2、在预订部同事不在岗时处理销售部或其他部门发来的预定单，如有需要制作预定函； 3、及时按工作标准及程序进行预定变更，取消等数据处理； 4、按照服务SOP，检查、核实当日及次日抵达酒店的预定信息，做好预定准备工作； 5、接引办理入住登记手续，安排房间，协助客人搬运行李，尽可能满足客人的合理需求； 6、为客人办理换房、加床续住等手续； 7、负责保管、制作和发放客房钥匙卡，安排当日客房的做房顺序； 8、按规定填写、录入并统计入住散客及团队登记单； 9、保持前台清洁整齐，检查所需表格、文具和宣传品是否齐全，并报告前台领班； 10、认真核对上一个班次输入电脑的客人资料，及时准确的输入当班的客人资料； 11、按规定登记、录入和发送境外客人户籍资料； 12、认真细致做好交接班工作，保证工作的延续性； 13、为客人做好结帐工作； 14、完成经理交办的其他工作任务。 15、限男士

1.按照部门的规范和程序提供高标准的餐饮服务。 2.收集客人意见和其它相关信息，并反馈给上级领导。 3.与同事建立良好的工作关系。 4.参加每日班前例会。 5.按要求参加相关培训。 6.提前做好服务各项准备工作。 7.按标准提供餐饮服务。 8.遵守酒水服务标准和程序，推销酒水。 9.及时处理客人的投诉。 10.执行物品酒水标准存量。 11.熟悉职业标准、安全职责相关政策和程序，以确保所有程序能得以安全地执行，并在职业保健和安全职责方针的指导下确保行为落到实处。 12.熟悉项目安全、急救和紧急情况的处理程序，并能正确的使用相关的设备 领导安排的其他工作内容。