• Xianyan Service Supervisor 鲜艳西餐厅服务主管

• 昆明华邑酒店
• 2019-08-22 19:44:19

JOB OVERVIEW职位概述Under the direction of the restaurant manager or assistant restaurant manager, and within the limits of established InterContinental Hotels Group Policies and Procedures, assist overseeing and directing restaurant operation and administration.在洲际酒店集团的政策和程序下，配合和协助餐厅经理及副经理的工作，负责餐厅运作及管理方面的工作。      At HUALUXE®, we want our guests to feel accomplished and respected.  To help them we need you to offer intuitive Chinese hospitality and:在华邑®酒店，我们让我们的客人感到事业通达，尊重认同。为了达到这个目标，我们需要你提供知礼尊客的中华待客之道，同时还要：Show Chinese Etiquette – by greeting our guests by extending      the spirit of our signature welcome and indulge them in Chinese      hospitality by being humble and discreet in observing Chinese protocol.尽显中华礼仪 – 向客人展示我们标志性的欢迎，并用谦恭得体的中华待客之道来款待我们的客人。·       Respect and Recognize – by recognizing guests’ status by customizing service and adapt to guest preferences making them feel a cut above the rest.·       表达尊重认同 – 通过为客人提供量身定制的服务来认知客人，顺应客人偏好，从而彰显客人独一无二的尊贵身份。·          Help Accomplish – by fully understanding our guests’ business and social engagement needs, and take pro-active action to exceed their expectations by efficient and accurate services.·          协力成就事业 – 充分理解我们客人的事业及社交需求，主动行动，提供高效准确的服务，力求超越客人期望。FINANCIAL RETURNS 财务回报:Must be aware of the importance of      beverage sales within the outlet, and sees to it that every effort is made      by the waiters and waitress's to sell the maximum number of drinks      possible. And to ensure that all beverages sold are as per the quality and      presentation standards of the Hotel.必须明白餐厅酒水销售的重要性，保证每个服务员都尽了最大努力扩大销售量，并保证所卖的酒水符合质量要求和酒店的标准。To assist Manager in the planning,      implementation and running of promotional events.协助经理计划、组织和实施促销活动。To ensure that all products and services      ordered appear on all guest checks, and that all items are properly      accounted for, correct prices charged. And that all Moines due are      collected from the guest.保证所有卖出的产品都正确纪录在账单上，确保所有项目都正确核算，向客人收取该收的费用。Supervise cash handling and banking      procedures监督现金操作和银行程序。Prepare daily banking and cash flow      reports准备每日的银行和现金流动报告。Establish and instruct staff in cash      security procedures建立和指导员工执行现金安全程序。Deal with irregular payments处理无规律的付款。Up-sells property facilities全面销售产品。·         To maintain a breakage prevention program designed to minimize breakage of operating equipment, and to liaise directly with the Chief Steward and recommend changes to policies or procedures.·         设计一个破损的计划，将经营用具的损失减少到最小；和管事部负责人保持联系；对经营方针和程序提出改进措施。PEOPLE员工团队:·         Assist identify training needs and plan training programs for the associates.·         协助确定培训需要,计划培训内容。·         Conducts training for the associates in accordance with the Annual Training Plan in order that associates have necessary skills to perform their duties.·         按照年度培训计划参与指导培训, 以保证所有员工具备相应的服务技能。·         Liaises and inform the Food and Beverage Department and Human Resources Department of all training session·         所有培训都需要联系并通知餐饮以及人力资源部门Assists in the training of the      associates ensuring that they have the necessary skill to perform their      duties with maximum efficiency.协助培训员工确保他们具备相关必要的服务技能, 高效率的完成任务·         Assists in the building of an efficient team of associates by taking an active interest in their welfare, safety and development.·         关心员工的福利，安全以及发展，协助构建一个扎实肯干的团队。Associate development, counseling and      resolving staff conflict员工的成长,对员工的关心沟通和解决员工矛盾纠纷GUEST EXPERIENCE 宾客体验:·         Assisting manager in the outlet’s operation.·         协助经理部门的运转·         Associate duty roster and station plan.·         安排部门排班表和工作区域分工·         Handling of guests complains.·         处理客人投诉·         Checking on associate discipline, grooming standards and punctuality and that all leave and sick leave requests are handed to the Restaurant manager.·         检查相关的部门纪律和员工的仪容仪表和准时上班,所有事假和病假的要求都要通过餐厅经理·         Checking of guests’ satisfaction and proper handling of feedback and follow-up.·         检查客人的满意度和处理适当的客人反馈及跟踪到底·         Performs opening duties as assigned. (Check list)·         完成开餐分配的任务(根据检查表)·         Performs closing duties as assigned. (Check list)·         完成收餐分配的任务(根据检查表)·         Restaurant maintenance and housekeeping.·         餐厅的维护和家务管理·         To update and disseminate relevant information to associates.·         更新和传达相关信息给员工·         To comply with any reasonable request made by the Manager or Food and Beverage Director.·         完成经理和餐饮总监的合理要求。·         To supervise the service within the restaurant, to ensure that the service standards, quality of product , and also to give training and guidance.·         监督餐厅的服务工作，保证服务标准、产品质量和给予培训的指导·         To ensure that the Hostess staff perform all duties as are required, that the front reception area of the restaurant is neat and tidy. And that the reservation book is properly maintained.·         保证迎宾员按照要求迎宾，餐厅前台接待区域干净整洁，正确记录预定信息。·         To check and review all operating par stocks of condiments, guest and restaurant supplies and operating equipment used within the restaurant. To ensure that there is sufficient stock for each day's trade, requisitioning where required any equipment or supplies that are necessary.·         检查所有的调味品、餐厅供应品以及经营用具，保证有日常经营所需的足够的存货，领取需要的用具和供应品。·         To assist the restaurant manager with the restaurant guest recognition program.·         协助经理认知客人。·         Ensure that all Buffet set-ups are correct, fresh and appealing, and to ensure that all set ups are as per the standards outlined in the operating policy and as required by the Executive Chef.·         确保所有的自助餐摆台正确，新鲜、诱人，并保证所有的摆台都符合经营方针的标准和行政总厨的要求。·         To assist the restaurant manager in spot checks of the restaurant, to ensure cleanliness of the operation at all times.·         协助餐厅经理检查餐厅，保证经营过程的清洁、干净。·         To assist the restaurant manager in spot checks of the restaurant to ensure that all repairs and maintenance has been carried out, reporting any new areas that need attention. And ensuring follows up within a time frame of 14 days.·         协助餐厅经理检查餐厅，保证所有的修补和维护都已经进行，汇报需要维修的地方，并保证在14天之内跟踪完成。·         To ensure that all menus are clean, neat and tidy, free from marks and dirt, stains or watermarks. Replacing any menu with a new one as is required.·         保证所有菜单都干净、整洁、美观，没有痕迹、污渍和水印。更换所有应该更换的菜单。·         To assist during the service periods with actual service to the guest during periods of high business.·         在营业高峰时间，协助为客人服务。·         To assist the restaurant manager at all times, ensuring a high level of co-operation at all times.·         协助餐厅经理，保证餐厅随时都能很好的合作。·         Must always maintain a professional image at all times, be friendly and smiling at all times when in contact with guests and staff alike.·         随时保持专业的形象，和客人及员工打交道时，态度友好，面带微笑。·         Ensure prompt and courteous service at all times, and ensure that all guest enquiries are deal with at all times.·         提供快速礼貌的服务，保证所有客人的要求都得到满足。·         Greet and escort guests to their table during high business periods, to ensure guests are seated quickly and not waiting at the entrance.·         在营业高峰时期，欢迎客人并为客人领座，保证客人快速入座，不要让客人在门口长时间等待。Ensure that all staff is at their      assigned stations, and that works assignments have been issued and      understood.确保所有的员工都在指定的岗位，指定的岗位清楚明确。·         When presenting menus to guests or answering guest questions as to the menu content, the person must be fully aware of all menu items and services that are offered, and be able to explain them accordingly.·         当递给客人菜单或回答跟菜单有关的问题时，必须完全明白菜单上的项目和提供的服务，并能够相应的解释它们。·         Supervise the maintenance of service equipment·         监督服务设备的维护·         Control stock and monitor security procedures·         控制库存和监督安全程序·         Supervise functions·         监督营运情况·         UTD and Roster·         假期和排班表·         Weekly entry of associate overtime and allowances·         每星期的员工加班的津贴补助·         Updating of annual leave, PHs, MCs and other forms of leave.·         更新员工的年假, 公共假期和其他假期·         Outlet weekly roster to be completed 3 days in advance.·         部门每周的排班表需提前3天完成·         Keeping track of outlet’s operating cutleries and crockery to ensure par level for smooth operation.·         确保餐厅运作的餐具和瓷器使用正常·         Requisition of items, which need to be replenished due to breakages or replacement.·         申请餐具物品为及时补充破损数量和填补空缺·         Responsible for raising stewarding/dry store requisition form.·         负责增加管事和仓库储存申请表·         Monthly stock take of both the stewarding equipment and dry store par, with reference to checklists issued by the stewarding department and cost control respectively.·         月度储存管事用品及仓库储存物品清单都要分别发给提及到的管事部的成本部·         Responsible for the maintenance of all operating equipment and properties in the outlet.·         负责餐厅所有运作资产物品的维护·         To raise engineering work order and co-ordinate damaged items for repair.·         负责工程维修的下单和被损坏相同物品的维修·         Liaise with engineering department for repair status and for collection of repaired items.·         负责与工程部联系, 跟办维修情况和收集维修项目·         Checking of void checks against daily void check report to ensure that all void checks are accounted for.·         根据每日作废的支票项目报表检查作废的支票项目, 确保所有单据都有说明原因·         Submission of void checks report and void checks together with daily media.·         使用电子板提交作废的支票报表及作废的支票一起·         Collection and monitoring of daily outlet’s tips collection.·         收集和监督每日部门小费的捐款·         Responsible for all artwork and display relating to all promotions taking place in the outlet.·         负责部门所有相关艺术品陈列放置推广位置·         Responsible for decoration of outlet during festive season and other special events·         负责节假日, 特殊假期和特殊宴会餐厅的布置装修·         In the absence of Manager/Assistant Manager:·         餐厅经理和餐厅副经理不在时:-            To attend the daily F&B morning briefing at 10.30am.-            参加餐饮部10:30 晨会-            To conduct the daily roll call at in the outlet for all associates-            负责引导每日员工召集-            To brief associates on operational aspects and updates on happenings in the department, division and hotel wide.-            传达信息给员工在餐厅运作上的政策和特殊事件,区分和酒店决策-            To check associate grooming.-            检查员工的仪容仪表-            Responsible for the operation of the outlet.-            负责餐厅的运作-            Handling of guests complains and enquires, logs all complaints in log book for further follow up-            解决客人的投诉和询问，并记录在值班日记上以便进一步跟踪调查-            Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up-            换班中尽量解决所有的抱怨，并记录在值班日记上以便进一步跟踪调查RESPONSIBLE BUSINESS 企业责任:·          Ensures that all associates have a complete understanding of and adhere to the Hotel’s Policies relating to Fire, Hygiene and Safety.·          确保员工对酒店的防火，卫生以及安全制度有着深刻的理解并严格执行。·         100% adhere to FSMS policy; ensure food safety and hygiene policy.·         确保严格执行食品安全卫生的标准。·         Ensure Best Practice is complied in the outlet.·         确保最佳节能方案在餐厅的执行。·         Recycles wherever possible·         再进行循环利用资源。·          Ensure staffs participate in hotel activities concerning responsible business.·          确保员工参与酒店发起的企业责任的各项活动。ACCOUNTABILITY 职责This job is the restaurant operation job, report to Assistant Restaurant Manager. Typically supervises hostess, F&B service attendant & etc.此岗位为餐厅运营职位，需向餐厅副经理汇报。一般需监管餐厅领位，服务员。QUALIFICATIONS AND REQUIREMENTS 任职要求Complete Tertiary education. 1 to 2 years working experience in a      similar capacity with international chain hotel. Must speak fluent      English. Excellent Customer relation, problems solving and time management      skills高等教育学历，一到两年在国际连锁酒店同等职位的工作经验。可熟练地运用英语对话。优秀的客户关系, 拥有处理问题和时间管理经验。This job requires ability to perform the following此职务要求有能力完成下列活动:·         Fair and firm management abilities with high influencing skills·         扎实牢固的管理能力及较强的影响力。·         Strong Administration skill·         很强的管理能力。·         Ideal Leadership skills·         理想的领导技能·         Strong knowledge of Food and Beverage (Wine, Spirits)·         丰富的餐饮经验（葡萄酒，烈酒）·         Initiative·         积极主动·         Creative and innovative·         具有创造创新能力·         Hands-on approach to all operational aspects·         能处理所有的营运问题。·         Posses a high personal and work standard·         具备很强的人格魅力以及工作风格。·         Excellent Verbal & Written Communication Skills·         很好的口头与书面表达能力·         Self-motivated·         有理想有目标·         Coaching Skills·         具备训练的技巧·         Advanced computer skills·         高级的电脑技能·         Ability to devise and conduct staff training sessions·         能够独立制定并指导员工的培训·         Excellent Interpersonal Skills·         优质人际关系·         Strong Marketing Knowledge·         对市场知识非常了解Ideal trainer and popular figure among colleagues, superiors and      guests. Advanced financial skills and knowledge受同事，主管以及客人的欢迎并且也是个理想的培训者，有着超强的财务知识和技巧。Complete Tertiary      education. 1 to 2 years working experience in a similar capacity with      international chain hotel. Speak fluent English. Excellent Customer      relation, problems solving and time management skills高等教育学历，一到两年在国际连锁酒店同等职位的工作经验。可熟练地运用英语对话。优秀的客户关系, 拥有处理问题和时间管理经验。This job requires ability to perform the      following此职务要求有能力完成下列活动:-            Ideal Leadership skills-            优秀的领导能力-            Good command of English-            好的英语能力-            Professionalism-            专业技能强-            Goal Focus-            确定目标-            Initiative-            主动性-            Basic knowledge of Food and Beverage-            食品酒水基础知识-            Creative and innovative-            具有创造创新能力-            Hands-on approach to operation-            能处理所有的营运问题。-            Cost Conscious-            成本意识-            Basic Stewarding Knowledge-            基础管事知识-            Well groomed and composed-            良好的仪容仪表, 自信沉着-            Presentable-            素质较好-            Basic Computer Skills ( Word, Excel, Power Point )-            基本电脑知识-            Rapport Building-            亲和力的建设-            Good Verbal & Written Communication Skills-            良好的读写沟通技巧-            Careful, Considerate & Compliant-            细心, 适应性强, 考虑周全

• Guest Services Captain 宾客服务领班

• 昆明华邑酒店
• 2019-08-22 19:44:19

岗位职责/职位描述主要职责Main Duties  营运管理Operational §  协助前厅部副理确保部门按照既定的理念顺畅运作，并始终提供礼貌、专业、快捷、灵活的服务。Assists the Assistant Manager in efficiently managing the Department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.§  在日常运营中与客房部及其他各部门保持紧密的联系。Liaises with Housekeeping and other related departments on daily operations.§  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager if no immediate solution can be found.§  与客人建立并保持良好的宾客关系。Establishes a rapport with guests, maintaining good customer relationship.§  确保严格遵守收银及信用卡程序。Ensures that the cashiering and credit procedures are strictly adhered to.§  与客房部配合，确保严格执行既定的清洁计划。Organizes and liaises with Housekeeping Department to ensure that the established cleaning schedules are strictly adhered to.§  确保正确处理所有客人的留言、邮件、传真及包裹。Ensures that all guests’ messages, mail, fax and parcels are handled and distributed properly.§  确保按照部门运营手册的要求为客人办理入住及离店手续。To ensure that all guests check in/ out are being handled according to the Departmental Operations Manual requirements.§  确保以正确的方式处理客人的信息及文件，以确保客人信息的机密性。Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information.§  确保不将客人的房间号提供给未被授权的人员，最大限度地确保住店客人的安全。To ensure that guest’s room number is not given to unauthorized person as to ensure maximum security for the in-house guests.   行政Administration §  维护前厅部的日志。Maintains the Front Office Daily Log Book.§  及时提交所有客人/员工事故报告。Submits all guest/ associate incident reports.§  依照酒店的“失物招领”程序，处理并上报“失物招领”物品。Handles and reports “Lost and Found” items according to Hotel’s “Lost and Found” procedure.§  确保所有管理层需要的报告都按照已定的程序被准确完成及处理。Ensures all reports required by the authority are accurately completed and handled according to the set procedures.   薪资和生产力管理Payroll & Productivity Management §  通过在整个部门内建立灵活的员工编制，实施高效的薪资管理/资源分配。 这将依据一个灵活的员工基数（全职员工和临时工）、多技能及多任务的原则。Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking.§  指导下属确保生产力水平满足洲际酒店集团设计标准和洲际酒店集团餐饮部营运手册的要求。Directs subordinates to ensure productivity meets the IHG Hotels Corporation Rooms Operations Manual requirements.§  关注改进生产力水平及在可接受的指引下谨慎管理用品/薪资，确保所有设备的优化部署和高效能。Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.§  确保新技术和新设备的使用，“灵活处理工作”的同时提高生产力。Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system.  人员管理People Management §  协助引导前厅部员工在工作中遵循经营、财务及行政管理的理念，确保员工掌握多项技能并承担多项工作。Assists in the development of Front Office associates to work following the operational, financial, administrative philosophies and ensuring associates are multi-skilled and perform multi-tasks.§  通过参与管理，根据酒店制度和程序以及相关适用法律，对所有前厅部员工进行紧密督导。Through hands-on management, supervises closely all Front Office associates in the performance of their duties in accordance with Policies & Procedures and applicable laws.§  给具备能力和资源的员工委派适当的工作和责任，在培养和发展员工的同时确保营运标准和安全。Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained.§  拥护和支持酒店的培训精神和以人为本的管理哲学，并和前厅部副、进修及培训发展部经理、部门培训员密切合作培养和发展员工。Embraces and supports the Training initiatives and philosophies of the company and works closely with the Assistant Manager-Front Office, Learning and Development Manager and Departmental Trainers for the development of his/ her subordinates as well as self-development.  §  发展及协助针对提高技能和知识的培训活动。Develops and assists with training activities focused on improving Front Office associates’ skills and knowledge.§  确保员工完全理解酒店的规章制度并遵照执行。Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies.§  监督员工士气并提供工作表现及发展的反馈。Monitors associate morale and provides mechanism for performance feedback and development.§  进行员工年度表现发展评估，提供真实和准确的回馈。Conducts annual Performance Development, providing honest and appropriate feedback.§  将指导原则及核心价值有效地传达给所有层级的员工。Effectively communicates guiding principles and core values to subordinates.  总则General §  确保所有员工对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.§  确保部门的服务一贯按照部门营运手册的标准，高效、一致和礼貌的完成。Ensures services provided by the Front Office associates are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual.§  按要求出席所有会议并作出贡献。Attends and contributes to all meetings as required.§  确保所有员工始终提供礼貌和专业的服务。Ensures all Guest Service Agents provide courteous and professional service at all times§  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.§  确保前厅部员工按照政府部门的要求执行所有程序。Ensures all Front Office associates adopt and practice all procedures as required by the Government bureaus.§  对当地环境具有扎实及最新的了解，如城市的餐厅、购物区。To have a sound knowledge of the local environment such as restaurants and shopping areas within the city.§  了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.§  积极参与员工福利、安全、发展及健康的活动，并给予建议、咨询和真实、恰当的反馈。Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback.§  确保所有宾客服务员准时到岗。Ensures all Guest Service Agents report for duty on time.§  确保所有宾客服务员始终有高标准的个人形象和仪容仪表。Ensures all Guest Service Agents maintain a high standard of personal presentation & grooming at all time.§  与客人和同事保持基于良好工作关系的接触。Maintains positive guest and colleague interactions with good working relationships.§  始终展现负责的管理和行为，并以积极的形象代表酒店管理团队。Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team .  §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

• Procurement Manager 采购经理

• 昆明华邑酒店
• 2019-08-22 19:44:19

岗位职责 1.制定采购的方针、策略、程序文件，经管理当局批准后保证贯彻执行。2.审批所有采购申请单、定货单。3.根据酒店需求与市场供应审定价格合理、货品质量可靠、信誉好、售后服务优的供应厂商，确定供应关系。4.负责与厂商进行大宗商品定货的主要业务谈判，审查所有合同及其他业务和约的执行和落实。5.负责组织市场调查研究，及时酒店提供市场信息，指导下属按计划完成酒店的各类采购任务，并在预算内尽量做到降低成本、节省开支。6.积极开发货源，不断推荐新产品，扩大货品国产化，负责国外定货工作。7.经常检查本部门执行经济、海关、检疫、卫生等法律法规情况，及时处理发现的问题。岗位要1.具有3年以上国际品牌各项物品的采购经验。2.具有较好的沟通能力及管理能力 。3.对采购程序，采购合同的订立比较精通。

• Laundry Supervisor 洗衣房主管

• 昆明华邑酒店
• 2019-08-22 19:44:19

Duties and Responsibilities工作职责·         Oversee the implementation of laundry standards and procedures·         监督洗衣房各项标准和工作程序的执行 。·         Recommended changes to these standards and training needs on an ongoing basis·         就这些标准和培训需求提供持续性的改进建议。·         Maintain a current and thorough knowledge of all laundry systems·         对洗衣系统有最新和全面的知识。·         Open and close the shift and ensure effective shift hand over·         负责管理接班和交班工作，以确保交接班过程的有效进行 。·         Distribution and collection of keys·         分发和收集钥匙。·         Management of all incoming and outgoing calls to Laundry Department·         管理洗衣部门所有的呼入和呼出电话。·         Solve employee grievances·         解决员工受到的不公正待遇问题。·         Direct task allocations and change according to volume and peak periods·         依据工作量和高峰期等因素对工作进行分配及变更。·         Perform quality inspections·         进行质量检查。·         Prioritize VIP or difficult guests·         优先服务贵宾或难应付的客人。·         Liaise with Housekeeping for guest and hotel requirements·         配合客房部满足酒店和客人的要求。·         Ensure laundry valet is processed and delivered in a timely manner·         确保及时为客人提供洗衣服务并送还。·         Co-ordinate special projects (e.g. equipment routine service; stock inventories)·         协调特别项目(如设备常规检修；存储用品)。·         Manage all special requests made by guests·         处理客人所有的特殊要求。·         Ensure consistency within the department·         确保部门内工作的一致性。·         Ensure you have complete knowledge of room types, layouts and facilities and the location of these·         确保具有客房类型，设计，设施和位置的全面知识。·         Supervise laundry storage areas·         监管洗衣房存储区。·         Maintain adequate stock levels·         保持足够的库存水平。·         Complete stock takes as required·         按要求完成库存盘点工作。·         Maintain stock levels·         维持存货水平·         Conducts shift briefings to ensure hotel activities and operational requirements are known·         进行交接班说明，确保了解酒店的工作和运营需求。·         Works with Superior on manpower planning and management needs·         与上级领导一起进行人力规划和管理需求。

• F&B Service Attendant 餐饮服务员

• 昆明华邑酒店
• 2019-08-22 19:44:19

岗位职责1.要熟知菜单、食品配方及其它方面的知识，以向客人推荐各种食品及饮料。2.清洁并擦亮所有器皿。3.保持工作场地及餐具室内物品的齐全、干净、整洁。4.添加所需的布品及操作设备。5.从仓库内领取物品。6.根据标准的手册来完成服务工作。7.根据餐厅的规定来摆放餐桌。8.结束服务后，要清理所有的饭菜，并清洁桌面。岗位要求1.初中学历或同等学历，有从事餐饮服务1年以上的工作经历。2.对工作认真踏实，工作态度端正，能吃苦耐劳。3.掌握必需的食品、酒水知识，有一定的西餐服务技能。4.身体健康，仪表端正。

• Event Manager会务销售经理

• 昆明华邑酒店
• 2019-08-22 19:44:19

 确保会议成功举行，各种会议按照華邑会议程序实施，在会议总监的带领下，保证报价等商务机密的安全,合理计划会议,酒店内部协调及对外关系的建立.清楚理解酒店的产品及企业使命,协助会务统筹总监负责实现酒店的会议目标，落实会议活动每个细节。在会务总监的带领下，必须确保所有的会议需求工作都符合華邑品牌的标准程序。无论何时都将客户的需求摆在第一位，熟悉酒店会议设施和服务，通过增售手段优化酒店的会议收益。加强与销售部其他同事的沟通与联系，制定销售和营销计划，包括宴请客户，熟悉其他会议活动及市场收益计划等。协助会务总监对各个详细的会议活动计划内容与宴会运作、餐饮管理、订房部、客房部运作、财政部和外部供应商作紧密的联系。跟进客户以获得信息反馈，定期向会务统筹总监作出汇报,以便进一步寻得商机。员工团队认识到各项培训的必要性以确保部门的培训计划根据公司的标准持续发展利用自己参与员工意见计划等来与员工们保持双向沟通宾客体验通过有效及有组织的计划来确保持续的高质素服务通过品质管理清单、培训及宾客回馈来不断改善以满足宾客的要求及提供超一流的服务通过不断创新和改进以令宾客对酒店称心满意保持与客户接触以得知他们的期望和需求企业责任本着保护环境的原则，督促员工使用环保纸，以及配合酒店的节能计划配合人事部，做好酒店对社区的义务工作致力于集团希望在动计划的推动

• Concierge Captain礼宾领班

• 昆明华邑酒店
• 2019-08-22 19:44:19

Assist guests with all inquiries, both hotel and non-hotel related协助客人各种与酒店相关或无关的问询Conduct effective shift briefings to ensure hotel activities and operational requirements are known进行有效的交接班说明工作，以明确酒店活动和运营要求Maintain detailed knowledge of the activities of the day and alert to any potential problems详细了解当日活动情况并留意各种潜在问题Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events详细了解所在城市和地区的情况，包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards保证供应足够的表格和手册，并确保其质量达到酒店标准Consult Log Book for information/request left by outgoing shift查阅交班人员的工作日志，寻找相关信息和要求Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy按照相关政策，对发给客人的信件、留言、电传、传真和特快专递进行管理Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests按照客人的要求，对客人寄出的邮件、通过信使服务寄送的信件、 包裹的邮资和货运进行管理Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed遵守钥匙管理政策，保证客人的钥匙及其它存放在前厅部的的钥匙的安全与有序管理Receive telephone calls and take messages for guests who are out, in accordance with hotel policy依照酒店政策，替外出的客人接听电话和留言Record incoming registered mail, telegram, parcel, telex in appropriate file在相应的档案上对寄给客人的挂号信、电报、包裹和电传进行记录Night staff check mail, message of expected guests against the system/computer and expected arrivals夜岗人员按照电脑系统和预抵房记录对预抵客人的邮件和留言进行查收Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures在考虑入住情况预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日Works with Superior on manpower planning and management needs与上级领导一起进行人力规划和管理需求。

• Xianyan Servie Captain西餐厅服务领班

• 昆明华邑酒店
• 2019-08-22 19:44:19

 To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.能够提出对酒店的运作及环境有益的意见或建议。In consultation with the Manager、Superviser, agreeing and implementing actions to make improvements to customer service.与经理、主管商讨，并做到如何提高对客服务意识，达成一致标准并采取相应的行动。By completing checklist in product knowledge.能够达到产品知识的要求。To actively check team member product knowledge on each shift.在工作中随时检查员工的产品知识。Undertake steps/process to ensure that all areas of the restaurant are set are set to the standards required for lunch and dinner.  This also includes checking the cashier desk set-up& communicating with the Chefs about any details for the shift including how many reservations for the day.遵守服务程序，保证餐厅的各个区域都符合午餐及晚餐的服务标准。其中包括收银台的准备工作，及和厨师交流，餐厅预定的详细情况。Check reservations for the day, ensuring that the restaurant & team member have tables ready and large bookings have been confirmed by phone.检查餐厅当天预定，保证员工能够按照预定准备及正确摆台，做好相应的准备，并能致电确认预定。By assisting kitchen team member where required and carry out any reasonable duties requested by the Manager.在必要的时候协助厨房的同事，并完成经理交代的任务。By ensuring all team member is briefed for the details of the shift ahead.确保所有员工提前了解换班的详细安排。By completing checklist on preparing the restaurant for service.完成账单检查表以准备餐厅服务。To supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels. Make any changes in order to achieve the F&B Team service standards and budget goals.在生意变化的基础上调整员工排班，做任何变化要确保餐饮部服务质量及预算。Control the allocated labor for each shift to ensure that customer expectations are met whilst achieving the desired labor cost.控制每个人员的分配，以确保顾客的期望得到满足而达到预期的人员成本。Assist the restaurant managers with training all team member for ‘induction training’ and ‘on the job training’.协助餐厅经理进行就职培训，及在职培训。Offer team member constructive feedback about their performance after every shift in an aim to develop their skills and confidence.为提高员工的工作技能及自信心，在每个班次的工作之后总结他们的工作表现。

• Cai Feng Lou Service Manager 彩丰楼餐厅服务经理

• 昆明华邑酒店
• 2019-08-22 19:44:19

 Effectively manage the restaurant by ensuring the following:有效管理餐厅的日常工作，确保日下工作正常进行：o Oversee the Implementation of standards as detailed in the departmental standards and procedures manual监督部门工作标准和程序手册中列出的各项规范的贯彻执行。o Adhere to opening and closing procedures遵守开始营业和结束营业的程序。o Adhere to bill paying procedures 遵守规定的结账程序。o Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。o Personally meet and farewell a minimum of 80% of your customers亲自迎送80%以上的客人。o Encourage and motivate staff to provide optimum service during all shifts激励在岗员工为客人提供卓越的服务。• Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。• Develop and implement Promotions Calendar for F&B products in restaurant 在餐厅制定和执行餐饮产品促销活动日历。• Manage special event concepts特别活动的概念管理工作。• Anticipate market changes and review operations when necessary善于预测市场的变化情况，并在必要时审评运营工作。• Conduct competitor analysis对竞争对手进行分析。• Create positive publicity opportunities创造良好的公众宣传机会。• Manage customer database and utilize effectively管理顾客数据库并有效的加以使用。• Up-sell property facilities推销酒店的设施。• Actively pursue cost saving measures积极的实行节约成本的方法。• Recycle wherever possible尽可能再利用能源。• Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific在竞标过程中与销售经理密切合作争取新的客户；特别是餐饮部门的客户。• Manage wage and beverage cost 管理工资和饮料成本。• Forecasting 进行预测工作。• Stock control有效的控制存货。• Analyze food and beverage statistics through point of sale system通过销售点销售系统分析餐饮统计数据。• Works with Superior on manpower planning and management needs和上级领导一起进行人力规划和管理需求。• Works with Superior in the preparation and management of the Department’s budget和上级领导一起编制和管理部门预算。

• Technician Electrician电工

• 昆明华邑酒店
• 2019-08-22 19:44:19

 Duties and Responsibilities工作职责Financial Returns:财务回报：·         Provide special expertise and handle all repair and maintenance of various electrical systems·         为各类电气系统提供专业支持并处理所有相关的维修和保养·         Provide special expertise and handle high voltage electrical systems as required.·         需要时，为强电电气系统提供专业支持和维修。·         Attends to repairs and maintenance of electrical circuits in all areas of hotel control.                 ·         酒店所有区域电路的维修和保养·         Attends preventive maintenance on electrical panels/ equipment.  ·         配电板/电气设备的预防性维修·         Attends to all types of repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel.·         处理酒店范围内的各类维修和保养工作，包括酒店的新增和延伸设施或由酒店提供维修保养的任何其他物业。·         Advises improvements to the present system in order to optimize the operating efficiency and economy of the said system.·         对现有的系统提出改进建议，从而优化该系统的运作效率和经济节约。·         Participates in Hotel Energy Conservation Program.·         参加酒店节能计划·         Attends to all work request and repairs and maintenance works·         处理所有工作请求和检修工作·         Use initiative and foresight to undertake tasks outlined within the preventative maintenance program without the direction of the Shift Engineer/Chief Engineer.·         在没有当班工程师/总工程师指导的情况下，主动并预见性地实施预防性维修计划中规定的任务。·         Responsible for servicing and attending to repairs on various types of equipment such as laundry equipment, kitchen equipment, heating, ventilating and air conditioning equipment, including motors, pumps, fans, water treatment plants, sewage treatment plant and electricity generators, electric lights & powers, CCTV, telephone, TV,  fire lives and safety equipment & system.·         负责各类设备的检修和相关服务，如，洗衣设备、厨房设备、加热设备、通风和空调设备、包括发动机、泵、风扇、水处理装置、污水处理装置和发电机、电灯和供电、CCTV、电话、电视、消防、生命与安全设备和系统。 People:员工团队：·         Attend all on job training in accordance with the departmental standards and procedures·         根据部门标准和程序参加所有在职培训·         Attend all types of various technical skill training·         参加各种类型的技术技能培训·         Ensures that house rules are followed and obeyed.·         确保遵守和奉行内部的规定。·         Ensures punctual attendance and adherence to duty schedules by all subordinate staff.·         确保所有下属员工准时出席和遵守工作日程表。·         Ensures that personal grooming and hygiene standards are being observed. Does spot checks in the morning.·         确保遵守个人仪容和卫生标准。在早晨进行抽查。·         Ensures all Engineering Standards and Procedures as issued from time to time are followed.·         确保遵守不定时发布的所有工程标准和程序。·         Insure Hotel Rules and Regulations are fully followed, avoid any of the  followings, but not limited to:·         确保完全遵守酒店规章和规定，避免发生以下任何一种情况，但不仅限于这些： 1   Sleeping whilst on duty当班时睡觉2   Late arriving at beginning of shift上班迟到3   Early departure at the end of the shift早退4   Not following up on guest complaints不跟进客人的投诉5   Not adhering to grooming standards不遵守仪容仪表标准 Guest Experience:宾客体验：·         Complete work orders as requested by hotel various departments to meet customer requirements·         完成由酒店各部门提出的工作定单，满足客户要求·         Interacts and cooperates with Hotel guests and outside contractors as necessary or directed by superior.·         必要时或在上级的指导下与酒店客人和外部承包商沟通和合作。·         Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities.·         必要时与其他部门沟通和合作，为宴会、促销活动和节庆活动提供额外或专门的服务。 Responsible Business:企业责任：·         Demonstrate Awareness of IHG Personal Protective Equipment (PPE) policies and procedures and ensure all procedures are conducted safely and within PPE guidelines and ensure your direct reports do the same·         展示对IHG个人防护装备（PPE）政策与程序的认识，确保安全地实施所有的程序并符合PPE指导准则，并确保你的直接下属同样如此。·         Be aware of duty of care and adhere to work place health and safety related various IHG policies and procedures·         具备谨慎责任意识，并遵守各种与工作场所的健康与安全相关的IHG政策与程序·         Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly·         熟悉物业安全、急救和消防及应急程序，安全、合理地操作设备·         Initiate action to correct a hazardous situation and notify supervisors of potential dangers·         主动采取行动纠正有潜在危险的情形，并将潜在危险通知主管·         Log security incidents and accidents in accordance with hotel requirements·         根据酒店要求记录安全事件和事故·         Ensures that the work shop and related areas are kept in a clean and tidy condition.·         确保工作场所及相关区域保持干净和整洁。·         Complies with Hotel's Health, Safety & Hygiene Policy.·         遵守酒店的健康、安全和卫生政策。 Perform other duties as assigned by superior.履行上级分派的其他职责。aCCOUNTABILITY责任This is the top Maintenance/Engineering job in a large full-service, luxury, resort, or major flagship hotel with multiple sites and facilities, a number of major outlets, high volume catering and convention facilities, and a large number of VIP and key guests. Be responsible for handling of all types of work request and repair & maintenance work这是大型全服务式、豪华型、度假型或大型旗舰酒店中与维修/工程相关的一个重要职位，酒店拥有多样化的场所和设施，众多大型餐饮设施，大规模的宴会和会议设施，以及众多贵宾和重要客人。负责处理各种类型的工作请求和维修保养工作QUALIFICATIONS AND REQUIREMENTS任职要求Technical school graduate in electrical trade or obtain vocational training plus 2 years of experience in electrical work and prefer 1 year in hotel experience, or an equivalent combination of education and experience.  Obtain electrical general work and high voltage license.技术学校电气专业毕业或接受过职业培训加上2年电气相关的工作经验，拥有1年酒店工作经验者优先，或拥有同等的教育和经历。获得电气相关的通用和强电证书。

• Graphic Designer 美工

• 昆明华邑酒店
• 2019-08-22 19:44:19

 Manage the design and artwork production of the hotel’s collateral and other graphic design.                                                                       负责制作酒店的宣传印刷品及设计。 Manage photo database, take photos for all hotel events and edit photos according to Brand standards.                                                                                                                                                     管理酒店的照片库，为酒店的活动负责拍摄照片并根据品牌标准编辑调整。 Support the Marketing Communications team in maintaining all Brand standards for all hotel collaterals, advertising and design work.                                                                                                          帮助市场传讯部保证酒店所有的印刷品、广告和设计符合品牌标准 Collaborate with partner teams (including Food & Beverage, Meetings and Events, Sales, Revenue Management/Reservations) on collaterals design and production.                                                                     与合作团队（包括餐饮、会议和活动、销售、收益管理/预订）就宣传品设计及制作进行良好合作。

• 救生员

• 昆明华邑酒店
• 2019-08-22 19:44:19

 ·         Provide prompt, efficient and courteous services to guests, members and visitors·         向客人、会员和来访者提供及时、高效和礼貌的服务。·         Maintain Health Club facilities according to set standards of order and cleanliness·         按照既定次序和清洁标准来维护健身俱乐部设施。·         Report repairs and maintenance problems to supervisor·         向主管汇报维修和保养问题。·         Familiarize yourself with facilities, activities, equipment, services and other pertinent information in order to provide guest with accurate information·         熟悉酒店的设施、活动、设备、服务和其它相关情况，以便向客人提供准确信息。·         Be knowledgeable about all hotel facilities in order to promote and sell them to guests·         熟知酒店所有设施，以便向客人进行推销。·         Ensure guests amenities, towels, linen and other guests needs have ample supply·         确保充分供应客人的用品、毛巾、布草等。 ·         Follow hotel procedures in relation to pool towel issue and retrieval·         遵守酒店关于泳池毛巾的发放和回收的工作程序。·         Liaise with inter-facing departments such as Laundry, Housekeeping and Engineering to provide great service·         与关联部门，如洗衣房、客房部和工程部进行沟通，以向客人提供上乘服务。·         Conduct activities and services for guest, members and registered children while giving proper instruction and safety reminders·         为客人、会员和已登记的儿童开展活动与服务，对其做相关说明并提醒其注意安全。·         Abide by rules and regulations and policies and procedures of hotel·         遵守酒店的各项规章制度、政策和工作程序。·         Conduct regular inspections of pool grounds to ensure cleanliness standards are maintained ·         对游泳池进行定期视察，以确保其达到清洁标准。·         Apply correct charges to guests and visitors where applicable for use of pool, spa and gym, and post to room bill in accordance with procedure  ·         就游泳池、Spa和体育馆的使用向客人和来访者正确收费，并按照工作程序将费用计入房间帐单。·         Attend scheduled training ·         参加排定的培训活动。·         Participate actively in employee activities·         积极参加员工活动。·         Adhere to specified hygiene and personal appearance standards·         遵守规定的卫生和个人仪容标准。·         Participate in activities concerning protection of environment·         参加与环保相关的活动 。·         Ensure only qualified persons such as in-house guests, members and guests who paid the entrance fee are allowed to use·         确保只允许符合资格的人员使用相关设施，如住店客人、会员和交付入场费的客人。

• Housekeeping Attendant客房部服务员

• 昆明华邑酒店
• 2019-08-22 19:44:19

 •Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.及时清洁客房和套房，确保宾客满意度。•Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。•Replenishes guest supplies补充客用品。•Ensures guest services specified by superiors and guests requests are promptly and courteously met及时、礼貌的完成上级指定的对客服务并满足客人的要求。•Reports damage or malfunction in hotel rooms to superior向上级汇报酒店客房内的损坏或故障情况。•Maintains equipment in proper state of cleanliness and repair保证设备的清洁和修缮。•Maintains a section room report完成区域客房报告。•Maintains a daily room checklist完成每日客房检查工作单。•Meets with superior and takes on daily assigned tasks与上级会面并承担每日分配的任务。•Reports and submits lost and found articles to superior immediately及时向上级汇报和上交与客人遗失物品。 •Report guest complaints to superior immediately及时向上级汇报客人的投诉。•Reports unusual behavior/activities on floors to supervisor向上级汇报楼层里的反常行为和活动。•Records room status in allocated section accurately准确记录在划定的区域内的房间情况。•Complies with hotel’s health, safety and hygiene policy遵守酒店的健康、安全和卫生政策。•Adheres to personal grooming and hygiene standards保持个人仪容和卫生标准。•Attends meetings and training sessions as required按要求参加会议和培训活动。•Creates and maintains floral arrangements制作并保持插花。•Carry out valet services when required including delivery of linen or processing laundry orders如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等。

• Bellman 行李员

• 昆明华邑酒店
• 2019-08-22 19:44:19

 Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests.  The Bellman performs various errands related to guest’s needs, comfort and satisfaction.Be familiar with the layout of the hotel and memorize the preferred route forescorting guestsBe familiar with the lift workings and emergency stairsProvide information to guests about the hotel facilities and servicesUpon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain负责将客人的行李顺利送往或送离房间、机场和汽车，并对客人的问询和申请提供协助。 应接服务员需要从事各种各样的杂务，以满足客人的需要，保证其舒适和满意。熟悉酒店布局并记下护送客人的最佳路线。熟悉电梯和疏散楼梯的使用。向客人提供关于酒店的设施和服务的信息。当报纸送到后进行适当整理，然后按行李领班的要求将其送至客人房间。

• 餐厅主管

• 昆明彩云里·凯世精品酒店
• 2019-08-22 19:35:27

1.协助餐厅经理日常运营管理工作，落实各个时期的工作任务。2.协助餐厅经理制定各项餐饮推销计划与策略。3.监督员工按照规范标准对客服务。4.处理宾客的投诉，不断改善服务质量。职位要求：1.大专以上学历，5年以上同岗位工作经验。2.精通餐厅的业务知识；3.具有较强的组织能力和实际工作能力；4.有餐饮销售经验者优先。5.若条件不符合请勿投递此岗位。

• 前台接待Hotel reception

• 昆明彩云里·凯世精品酒店
• 2019-08-22 19:35:27

岗位职责1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。2.查看交班记录，了解上一班的移交事项，并负责处理。3.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。4.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。5.熟练总台各项专业业务和技能，搞好对客服务。6.熟练掌握店内外信息，提供准确的问讯服务。7.负责为下榻酒店的宾客办理入住登记手续。8.负责客房钥匙的管理和发放工作并严格遵守验证制度。9.制作有关报表，为其它部门提供准确的接待信息。岗位要求1.高中及以上文化程度，懂得英语。2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。4.相貌端正，身体健康。

• 餐饮销售经理

• 昆明彩云里·凯世精品酒店
• 2019-08-22 19:35:27

岗位职责1.根据部门总体市场策略编制自己分管的市场的销售计划。2.对本市场中的客源大户要熟悉他们的基本情况，随时关注其变化并适时做出应对。3.组织本组组员对新市场进行开发。4.管理开发好自己的客户。5.负责组织销售计划的审定及落实，并进行督查。6.掌握每位销售人员每日销售接待活动，并审核销售记录卡。7.协助部门经理做好本市场客户的建立及升级管理工作，保持客户档案的完整。岗位要求1.大专及以上学历。有从事酒店前台、销售、公关等部门的工作经历。2.具备酒店销售学、酒店管理学、旅游经济学、旅游心理学、公共关系学等知识的储备。3.了解合同法、企业法、旅游法以及有关涉外法规。4.具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。5.有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力。

• 三级厨师 Commis 3

• 昆明彩云里·凯世精品酒店
• 2019-08-22 19:35:27

岗位职责1.各类冷荤的烹调制作，根据卫生标准严格操作安全生产，保证食品的质量。2.严格遵守每个工作流程,妥善保管各种冷荤原材料，合理用料，降低消耗成本。3.负责对专用工具、砧板、容器等消毒工作，同时也要保持冰柜、烤箱等清洁卫生。4.检查每日餐后的原料消耗，及时申购、补充。5.配合食品检验部抽查菜品及留样品种并进行化验，确保宾客食品的绝对安全。岗位要求1.为人正直，有责任心。2.有多年厨房冷菜工作经验 3.身体健康，能吃苦耐劳。

• 市场传讯经理 MarCom Manager

• 昆明彩云里·凯世精品酒店
• 2019-08-22 19:35:27

岗位职责1.制定酒店公关及媒体宣传计划。2.组织新闻界和商界人士参观饭店。3.向市场销售总监定期提交拜访总结报告。4.代表饭店参加所有官方活动。接待饭店所有的重要人物及宣传。5.处理负面新闻，进行危机公关。6.收集市场和竞争对手信息，每周向市场销售总监提交报告。岗位要求1.本科以上文化程度；5年以上市场部工作经验；3年以上同岗位工作经验。2.优秀的语言表达能力，能够在公关活动中进行富于感染力的演讲。3.较强的观察和应变能力，优秀的人际交往和协调能力，较强的社会活动能力。4.了解电子商务，大众传播，平面创意和具有创新性的写作与编辑能力。5.个性积极主动，工作认真负责。

• 宾客服务专员 Guest Service Agent

• 昆明彩云里·凯世精品酒店
• 2019-08-22 19:35:27

岗位职责1.查看交班记录，了解上一班的移交事项，并负责处理；2.熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动；3.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益；4.熟练总台各项专业业务和技能，搞好对客服务；5.熟练掌握店内信息，提供准确的问讯服务；6.负责为下榻酒店的宾客办理入住登记手续；7.负责客房钥匙的管理和发放工作并严格遵守验证制度；8.制作有关报表，为其它部门提供准确的接待信息。岗位要求1.高中以上文化程度，熟练的英语口语；2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感；3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

• 销售经理 Sales Manager

• 昆明彩云里·凯世精品酒店
• 2019-08-22 19:35:27

岗位职责1.执行会议、政府代表团及散客的销售及跟进接待工作。2.组织销售代表走访客户，管理客户资料。3.掌握内外商务、散客市场动态，组织销售人员走拜访，审核销售代表的走拜访计划及拜访记录。4.检查销售代表的工作，审核《会议接待通知》，完成季度销售任务。5.编写、修改报价信函、合同及推销文书及《备忘录》。6.积极宣传酒店餐厅的服务和设施，树立酒店形象。7.填写《工作报表》，将工作中存在的问题反映给销售总监。岗位要求1.大专以上文化程度；3年以上同岗位工作经验。2.英语听说读写熟练3.行为举止端正大方，仪容仪表符合酒店行业要求。4.应征者需具备以下领导素能：行动力、决策能力、变更管理、适应能力、沟通能力、以客为尊、人际关系技巧、群策群力、组织理解力、诚信、发展人的能力、解决问题的能力、战略方向、商业头脑、时间和任务管理能力。5.有餐饮销售方面经验者优先

• 销售主任 Sales Executive

• 昆明彩云里·凯世精品酒店
• 2019-08-22 19:35:27

岗位职责1.根据部门总体市场策略编制自己分管的市场的销售计划。2.对本市场中的客源大户要熟悉他们的基本情况，随时关注其变化并适时做出应对。3.组织本组组员对新市场进行开发。4.管理开发好自己的客户。5.负责组织销售计划的审定及落实，并进行督查。6.掌握每位销售人员每日销售接待活动，并审核销售记录卡。7.协助部门经理做好本市场客户的建立及升级管理工作，保持客户档案的完整。岗位要求1.大专以上学历。有从事酒店前台、销售、公关等部门的工作经历。2.具备酒店销售学、酒店管理学、旅游经济学、旅游心理学、公共关系学等知识的储备。3.了解合同法、企业法、旅游法以及有关涉外法规。4.具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。5.有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力。

• 保拉纳现酿啤酒坊服务员 Paulaner Bräuhau Waiter/Waitress

• 昆明彩云里·凯世精品酒店
• 2019-08-22 19:35:27

岗位职责 1.要熟知菜单、食品配方及其它方面的知识，以向客人推荐各种食品及饮料。 2.清洁并擦亮所有器皿。 3.保持工作场地及餐具室内物品的齐全、干净、整洁。 4.添加所需的布品及操作设备。 5.从仓库内领取物品。 6.根据标准的手册来完成服务工作。 7.根据餐厅的规定来摆放餐桌。 8.结束服务后，要清理所有的饭菜，并清洁桌面。 岗位要求 1.中专学历或同等学历，有从事餐饮服务2年以上的工作经历。 2.对工作认真踏实，工作态度端正，能吃苦耐劳。 3.掌握必需的食品、酒水知识，有一定的西餐服务技能。 4.身体健康，仪表端正。

• 财务部总监/经理

• 昆明彩云里·凯世精品酒店
• 2019-08-22 19:35:27

岗位职责1.督促酒店建立健全会计核算制度，检查会计制度的执行情况，对会计核算工作的质量进行监督。2.督促酒店建立健全财务管理制度，完善财务监督机制，检查酒店执行国家财经法律、法规、制度及遵守财经纪律情况，对财务活动的合法性进行监督。3.审核酒店拟订的年度财务预、决算方案，资金使用和调度计划，筹资、融资和投资计划，利润分配或弥补亏损方案。4.对酒店产权转变、资产核销、资产重组、对外投资、债务担保、资产抵押等重大财务活动的决策程序和实施执行情况进行监督。5.审核酒店财务报告，评价和报告其经营管理业绩。与酒店总经理一起，共同对财务报表和报告的质量负责。岗位要求1.财务管理、会计、金融相关专业、本科及以上学历；2.具有5年以上财务负责人工作经验，熟悉涉外酒店财务管理模式；3.通晓财务、会计、金融、税务知识、掌握法律相关知识，具备基本计算机应用知识。4.熟练运用会计电算化，熟练使用ERP财务软件。5.具有一定的外部关系协调和统筹管理能力。6.良好的团队领导力、协作能力，优秀的沟通、分析能力，对企业忠诚度高。

• 市场销售部经理

• 昆明万庭酒店管理有限责任公司
• 2019-08-22 19:33:02

岗位职责：1、根据酒店近期和远期经营目标，结合市场情况，负责提出并参与制定酒店对外销售以及招徕客源的计划。2、研究和掌握省内外旅游市场的动态和顾客的潜在需求，汇集整理对外销售策略，定期向营销总监提交书面报告。3、保持同上级旅游管理部门、中外旅行社、航空公司、铁路客运站及新闻单位、办事处、政府外事部门的密切联系，并同各客户间建立长期稳定的良好合作关系。4、负责酒店的宣传推广工作，积极参与酒店产品的更新改造和组合开发，提高酒店的知名度和影响力。5、指导酒店对内、对外的各种广告活动，制定酒店短期和长期的宣传推广计划，报营销总监审批后执行。6、与各部门建立良好的协作关系，广泛听取客户意见，处理重大投诉，以确保销售计划的实施和落实。7、选择并培训不同年龄和不同层次的酒店销售队伍，指导销售人员不断学习，更新专业知识，提高推销技巧，以适应市场的变化。8、定期对下属人员进行绩效评估，按照酒店的奖惩制度进行奖惩，不断提高部属人员的思想素质，专业技能，组织活动能力，开拓进取精神，培养销售人员的高度责任感。9、审阅每天业务报表、了解当天出租率和VIP接待情况，检查各部门接待VIP准备情况，按规定要求接待好VIP客人。10、向营销总监提交参加重要销售活动和公关活动的计划、经营销总监审核后，组织有关人员，准备宣传资料，制定行动方案以达推广目的。11、完成上级委派的其他工作。