SUMMARY OF POSITION 职位概括 Assists supervisor in executing the day to day operational requirements. 协助上司执行日常运营性需求； Coordinates and performs guest arrival, departure and cashiering tasks in accordance with hotel standards; Provides genuine hospitality and recognition in the work area; adheres to hotel credit policies and procedures. 确保在协助客人光临、离开与付款时遵循酒店的服务标准；提供真诚服务，熟练掌握相应工作；遵循酒店的规章制度与工作流程； Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Manager for further follow up. 设身处地的为客人的需求着想，着力帮助客人解决疑虑以满足其要求；绝对确保客人的满意度； 将所有工作中出现的问题与客人投诉等相关事宜报告给部门经理，方便部门经理后续跟进。 Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers. 用热情、关心和真正的热心去对待客人和内部客人； Possesses a high degree of product knowledge and relevant technical skills; intuitively recommends and effectively upsells hotel facilities in a sensitive and personalized manner. 熟练掌握产品的知识和相关技术；结合不同情况，灵活性的推荐并销售产品与服务； Maintains a clean and orderly work area and promotes a safe working environment. 保持一个清洁有序的工作区域和营造一个安全的工作环境。 PREFERRED KNOWLEDGE / QUALIFICATIONS 职位要求 Acceptance of fresh graduates. 接受应届毕业生； Previous concerned working experience is preferred. 有国际联号工作经验者可优先考虑； Good working attitude, nice grooming and potential to learn working skills. 具备正确的工作态度，良好的仪容仪表以及学习工作技能的潜力。

岗位职责： 每天接待处的日常运作，包括在接待处每天以有效和友好的方式按标准完成任务，确保接待处、咨询处和等候处的安静和整洁。 职位要求： 1.以酒店工作者为荣； 2.乐于互动，具有良好的沟通能力； 3.乐于在团队中工作； 4.有积极进取的态度。

SUMMARY OF POSITION 职位概括 Assist in the continuing effort to maintain the high quality of physical fitness facility by cleaning fitness equipment as scheduled by the Manager. 遵从部门经理的安排。通过清洁健身设备，协助保持健身设施的高质量。 Provide security for swimming pool guests and have swimming teaching ability. 为泳池客人提供安全保障并具备有用教学能力。 Handle all member/guests interaction with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with Fitness Centre or hotel services. 以高水平的热情和专业态度处理所有会员及客人的互动，尽可能满足特殊要求，解决客户投诉；协助客户解决所有与健身中心或酒店服务有关的问题。 Properly book all necessary reservations that pertain to necessary pool services or activities i.e. swim lessons, pool games, swim meets. 正确预定所有与泳池服务或活动有关的必要预定，如游泳课、游泳游戏、游泳比赛。  PREFERRED KNOWLEDGE / QUALIFICATIONS 职位要求 Minimum of 2 years’ experience in personal training industry at a similar club or resort. 至少两年在类似俱乐部或度假村从事私人培训行业经验。 Excellent presentation skills. 优秀的表达能力。 Good team player and corporate attitude. 良好的团队合作精神和工作态度。 Ability to use necessary water safety equipment trained at certification to include but not limited to i.e. Safety tube, lifeline, and defibrillator. 能够使用在认证中培训过的必要的水安全设备，包括但不限于：安全管、救生索和除颤器。

岗位职责: 1. Responsible for lesson design, including Group exercise classes (Zumba, aerobic dance, functional training), personal training (e.g., core training, functional training), special courses (e.g., personal Zumba classes, parent-child yoga) 课程设计与教学:团操课程(尊巴、有氧舞蹈、功能训练)、私教(如:核心训练、功能训练)、特色课程(如:亲自尊巴课程、亲子瑜伽) 2. Facility Operation & Maintenance: Instrument Management (Daily On/Off Safety Inspections; Such as treadmill emergency stop button, loose screws of strength equipment, wear and tear of yoga mats, etc.), environmental management (cleanliness, sound and light atmosphere, etc.), consumables supply (towels, drinking stations, disinfectant sprays, etc.) 设施运营瑜维护:器械管理(每日开/关班安全检查;如跑步机急停钮、力量器械螺丝松动、瑜伽垫磨损等)、环境管理(整洁、声光氛围等)、耗品补给(毛巾、饮水站、消毒喷雾等) 3. Cooperate Entertainment Department arrangements (Enhancing hotel ambience, Flash mob, participate night time shows) 配合娱乐部门工作安排(酒店娱乐氛围、快闪、舞台演出等) 4. Elementary and advanced group classes (including Zumba, step, yoga, water aerobics, etc.) 提供初级和高级团体课程(包括Zumba、踏板操、瑜伽、水中有氧等课程) 5. Showing positive attitude among working areas, friendliness, multicultural, respect, freedom, pioneer. 在工作中表现出积极的态度、友好、多元文化、尊重、自由、先锋 6. It is necessary to regulate the atmosphere according to the actual situation of the event, flexibly grasp the atmosphere of the event, and guide guests to participate in activities 需要根据现场实际情况进行氛围的调控，灵活的掌握现场氛围，引导客人参与活动 7. Should actively participate in the process of performance creation, in order to explore their own artistic talent and potential, and be able to integrate the characteristics and needs of the hotel culture 在演出创作的过程中应积极参与，以发掘自身所具备的艺术才能和潜力，并能够融合酒店文化的特色和需求 8. After the event or performance, we should actively participate in the promotion, introduce the characteristics and highlights of the hotel to the guests, publicize the cultural heritage and characteristics of the hotel, and improve the guests' understanding and cognition of the hotel 活动或演出结束后还要积极参与推广，向住店客人介绍该酒店的特点和亮点、宣传酒店的文化底蕴和特色，提高客人对酒店的理解和认知程度 9. It is necessary to pay attention to their own manners, appearance, voice and intonation, and enhance their affinity to improve guests’satisfaction 需要注意自身言谈举止、仪表、语音语调，增强自己的亲和力以提高客人满意度 任职资格: Good health身体健康 Good communication良好的沟通技能 Pleasant looking五官端正 Positive attitude/role model积极的态度/行动楷模 Initiative 主动 Customer Service Oriented以客户服务为中心 Good interpersonal skills良好的交际能力 Enthusiastic热情 Organized 有组织能力